OBiTALK Community

General Support => Day-to-Day Use => Topic started by: spencer on November 03, 2017, 01:38:16 pm



Title: Backing off...............again
Post by: spencer on November 03, 2017, 01:38:16 pm
For the second time this week it is down.


Title: Re: Backing off...............again
Post by: drgeoff on November 03, 2017, 02:06:03 pm
This has been discussed ad nauseam in multiple threads on this forum in the last few days and the solution for OBi 2xx and OBi10x2 devices has been posted.  http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139


Title: Re: Backing off...............again
Post by: spencer on November 03, 2017, 03:42:47 pm
Thanks, but I have the obi100.


Title: Re: Backing off...............again
Post by: drgeoff on November 03, 2017, 03:55:15 pm
Thanks, but I have the obi100.
See the post by Taoman a little further down that  thread.  And/or complain to Obihai in the hope that they see some sense.


Title: Re: Backing off...............again
Post by: Judgeless on November 04, 2017, 01:28:50 pm
I am having the same issue.  I sent Obitalk an email and the solution was to stop using the 110 and buy a new 2 00 series.  That does not seem like a good solution.  I own 5 Obi110's.  I hope I do not need to upgrade my hardware every couple of years. 


Title: Re: Backing off...............again
Post by: BigJim_McD on November 04, 2017, 01:40:54 pm
Just a FYI: >  After a reboot, the OBi100 persistantly
displayed the (Google Voice "Backing off" error).

Google Voice Connected after making the following
DNSServer changes on my OBi100.

I made the changes using "OBi Expert" Mode from the OBi Dashboard
System Management  >  Network Settings > Internet Settings
DNSServer1   209.244.0.3   
DNSServer2   8.8.8.8


209.244.0.3   is Level3 DNS Server
8.8.8.8 is Google DNS Server

I don't know why Google Voice Connects on the OBi100
with DNSServer1   set to IP: 209.244.0.3 {Level3 DNS Server}
and doesn't 'Connect' when DNSServer1 is set to
IP: 8.8.8.8 {Google DNS Server}. 

The OBi100 (and OBi110) are only used for 'Testing' in my
small 'Hobby Lab' and have already repaid their cost many
times over. 

We switched to an OBi202 for Home phone service long ago.


Title: Re: Backing off...............again
Post by: Taoman on November 04, 2017, 01:43:55 pm
I own 5 Obi110's.

Bummer. For $30 you can get all 5 back up and running with Google Voice. Plus you get incoming CNAM (Caller ID name).

https://simonics.com/services/ (https://simonics.com/services/)


Title: Re: Backing off...............again
Post by: drgeoff on November 04, 2017, 01:53:43 pm
Christmas has come early for Bill Simons.  :)


Title: Re: Backing off...............again
Post by: SteveInWA on November 04, 2017, 02:39:09 pm
Just a FYI: >  After a reboot, the OBi100 persistantly
displayed the (Google Voice "Backing off" error).

Google Voice Connected after making the following
DNSServer changes on my OBi100.

I made the changes using "OBi Expert" Mode from the OBi Dashboard
System Management  >  Network Settings > Internet Settings
DNSServer1   209.244.0.3  
DNSServer2   8.8.8.8


209.244.0.3   is Level3 DNS Server
8.8.8.8 is Google DNS Server

I don't know why Google Voice Connects on the OBi100
with DNSServer1   set to IP: 209.244.0.3 {Level3 DNS Server}
and doesn't 'Connect' when DNSServer1 is set to
IP: 8.8.8.8 {Google DNS Server}.  

The OBi100 (and OBi110) are only used for 'Testing' in my
small 'Hobby Lab' and have already repaid their cost many
times over.  

We switched to an OBi202 for Home phone service long ago.




I already explained to you that this is rubbish.  This is not a DNS issue.  It is a server certificate issue.  No amount of DNS futzing will permanently fix this.


Title: Re: Backing off...............again
Post by: Judgeless on November 04, 2017, 03:34:22 pm
I did get it working used the DNS address 8.26.56.26

I know this is a short term fix.  I am sure it directs to an old google server.

It sounds like the issue is an updated certificate.  It is BS that ObiTalk will not upgrade the firmware to fix this with the new certificate.  It is not like they have to change code.

This seems like a bad business model forcing people to buy new hardware every few years. 


Title: Re: Backing off...............again
Post by: Lavarock7 on November 04, 2017, 03:55:12 pm
I did get it working used the DNS address 8.26.56.26

I know this is a short term fix.  I am sure it directs to an old google server.

It sounds like the issue is an updated certificate.  It is BS that ObiTalk will not upgrade the firmware to fix this with the new certificate.  It is not like they have to change code.

This seems like a bad business model forcing people to buy new hardware every few years.  

I'm not sure why you think this is Obi's fault. They had nothing to do with it and their decision to stop updating 100's was made quite a while back.

You can call it a bad decision, but then have to go back to companies like Microsoft who have end-of-life products. Plead with MS to patch Win95 and see what happens.

Yes, you can say they Obi SHOULD fix it, but perhaps they have dumped the code, since they no longer support it. Ford stops making parts, Chevy stops making parts, companies stop updating software. HP stopped supporting MPE (their proprietary mainframe software) and there in nobody left to make changes.

When I worked in the industry, we used the term NOT SUPPORTED to mean, it may still work, but we cannot/willnot spend any time fixing it.

Obi110s are not supported by Obi anymore. There has been a workaround here I think involving using a 3rd party connection.


Title: Re: Backing off...............again
Post by: SteveInWA on November 04, 2017, 03:57:22 pm
I did get it working used the DNS address 8.26.56.26

I know this is a short term fix.  I am sure it directs to an old google server.

It sounds like the issue is an updated certificate.  It is BS that ObiTalk will not upgrade the firmware to fix this with the new certificate.  It is not like they have to change code.

This seems like a bad business model forcing people to buy new hardware every few years. 

I'm not sure why you think this is Obi's fault. They had nothing to do with it and their decision to stop updating 100's was made quite a while back.

You can call it a bad decision, but then have to go back to companies like Microsoft who have end-of-life products. Plead with MS to patch Winm95 and see what happens.

Yes, you can say they Obi SHOULD fix it, but perhaps they have dumped the code, since they no longer support it. Ford stops making parts, Chevy stops making parts, companies stop updating software. HP stopped supporting MPE (their proprietary mainframe software) and there in nobody left to make changes.

When I worked in the industry, we used the term NOT SUPPORTED to mean, it may still work, but we cannot/willnot spend any time fixing it.

Obi110s are not supported by Obi anymore. There has been a workaround here I think involving using a 3rd party connection.

+1, and it's pretty amusing for someone who's forum nickname is "Judgeless" to be judging Obihai on this.


Title: Re: Backing off...............again
Post by: spencer on November 06, 2017, 04:44:30 am
I own 5 Obi110's.

Bummer. For $30 you can get all 5 back up and running with Google Voice. Plus you get incoming CNAM (Caller ID name).

https://simonics.com/services/ (https://simonics.com/services/)

I signed up yesterday and everything seems to be working good. Since they don't give you step by step instructions, it did take me a little while to find old posts on how to configure the obi. So I'm hopeful this $6 will fix the problem, otherwise I'll have to get the 200 model for $50.
The 40 dollar 100 model worked great for the past 5 years with only a few outages.


Title: Re: Backing off...............again
Post by: drgeoff on November 06, 2017, 06:36:13 am
Simonics does not give you step by step instructions for configuring an OBi because their gateway can be used with any SIP ATA.  The signup process gives you the 3 necessary bits of info - SIP login, SIP password and server.  You then use those with the Generic Service Provider template on the Dashboard.  (Or pop them into the appropriate places if you configure your device via the local web interface.)


Title: Re: Backing off...............again
Post by: bsdaiwa on November 06, 2017, 07:10:15 am
I setup Simonics on my 200, maybe this will help others...
First thanks azrober, I will keep your suggestion in mind if Simonics doesn't work out.

Here is what I setup, if someone sees I need to do something different please let me know.

OBi 200 SP3: Generic Service Provider
Service Provider Proxy Server: gvgw.simonics.com
Service Provider Proxy Server Port: 5060
Outbound Proxy Server: gvgw.simonics.com
Outbound Proxy Server Port: 5060
Username: GVxxxxxxxxxxx
Password: (generated by Simonics)
URI: (left blank)

In addition I followed these instructions:

This post describes how to set up your Obi to take advantage of GVGW server redundancy.Thanks to user CarlM for this write-up!

The starting point for these instructions is GVGW already configured under Service Providers->ITSP Profile X and working.

Obihai Config Instructions

Under Service Providers->ITSP Profile X->SIP:

1. Set all four of the following parameters to gvgw.simonics.com :

ProxyServer (this should have been set already)
RegistrarServer
UserAgentDomain
OutboundProxy

2. Enable X_ProxyServerRedundancy

3. Enable X_DnsSrvAutoPrefix

4. Submit the changes

5. Reboot your Obi

That's it!

Note:
It is neither necessary nor desirable to enable X_SecondaryRegistration. In the case of GVGW, registering with one server registers you with all servers.

Just so it's clear I have an OBiLine attached to the OBi200 that handles the local PSTN line and that is the default line when the receiver is lifted. SP1 has the CallCentric account, SP2 has my wifes GV account and SP3 has my GV account. As of now I have just setup SP3 using Simonics to see how that works, if it does I will setup my wifes account on Simonics.

Anyone see any problems?



Title: Re: Backing off...............again
Post by: Brenda72 on November 06, 2017, 12:05:14 pm
Can someone please confirm that this will indeed restore functionality to the Obi100?  To sign up with the $6 Simmons service, I mean

And are we sure ObiHai is not going to patch this in a day or 2? 


Title: Re: Backing off...............again
Post by: SteveInWA on November 06, 2017, 12:30:10 pm
The Simonics GVGW (Google Voice Gateway) is a free service, that was created by Bill Simon.  It translates Google's XMPP protocol to standard SIP protocol, which any ATA, OBi or not, is capable of using.  He charges a one-time fee to cover his costs.

https://simonics.com/gw/ (https://simonics.com/gw/)

Nobody here on this forum can tell you whether or not Obihai will or will not ever update the 100 series, although they stated pretty firmly that it was at end-of-life more than a year ago.


Title: Re: Backing off...............again
Post by: Brenda72 on November 06, 2017, 12:38:42 pm
Can someone please confirm that this will indeed restore functionality to the Obi100?  To sign up with the $6 Simmons service, I mean

And are we sure ObiHai is not going to patch this in a day or 2? 


Well, I signed up with the Simonics for my Obi110 and it appears to be working like normal.  I just hope ObiHai does not insert another sabotage later down the road to break it again. 


Title: Re: Backing off...............again
Post by: SteveInWA on November 06, 2017, 01:03:10 pm
Can someone please confirm that this will indeed restore functionality to the Obi100?  To sign up with the $6 Simmons service, I mean

And are we sure ObiHai is not going to patch this in a day or 2? 


Well, I signed up with the Simonics for my Obi110 and it appears to be working like normal.  I just hope ObiHai does not insert another sabotage later down the road to break it again. 


"Sabotage"?  Get real.  Google caused this by changing their server certificates.  Obihai didn't sabotage anything. 

Real problems:  Texas church shootings.  Hurricane-wrecked islands.  Russian meddling in US politics.

First world problem:  the cheap consumer electronics product you bought years ago is well out of warranty and no longer supported.  Amortize the cost of that device over the years since you purchased it, consider that Google Voice is free, and then tell us about your hardship.


Title: Re: Backing off...............again
Post by: Brenda72 on November 06, 2017, 01:20:32 pm
Russian meddling in US politics......

LoL.  Liberal detected. 



Title: Re: Backing off...............again
Post by: GPz1100 on November 06, 2017, 05:15:47 pm
Well, I signed up with the Simonics for my Obi110 and it appears to be working like normal.  I just hope ObiHai does not insert another sabotage later down the road to break it again. 


There's nothing left for them to sabotage :) Your connection to simonics uses the standard sip protocol.  If you're still connected to obitalk then yes, the cloud can send a lightning strike down.  I can't find a thread on it at the moment, but in a nutshell to disconnect from the portal.

1) Login to the local ip of the obi device
2) Under system management/ auto provisioning, uncheck the default box for METHOD for each of the following;

a) Auto Firmware Update
b) LUA Script Update
c) ITSP Provisioning
d) OBiTalk Provisioning

3) Change method value to disabled then click save at the bottom.

4) Under voice services, Obitalk Service, Uncheck the default box in the enable row, then uncheck the box under value.

This should effectively severe all ties with obitalk portal. About the only benefit I can see is the portal does make it easy to push config settings. 



Title: Re: Backing off...............again
Post by: gary-gary on December 07, 2017, 01:34:47 pm
OK, so as OBihai has announced the OBi100 & OBi110 are obsolete, and it is often repeated here in the forums, but then...

Why does OBihai still show it in their list of current products:
http://www.obihai.com/product-primer

Complete with a link to "Buy on Amazon" where it is still available for purchase?
http://www.amazon.com/gp/product/B0045RMEPI/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0045RMEPI&linkCode=as2&tag=obihatechn-20

Yes my OBi110 developed the backing off error today.  I went with the Simonics gateway for now to get it back up and running.  Guess I'll have to get a OBi200, but I don't relish going through all the necessary configuration I did to block the telemarketers. :-(

One if the reasons I did not upgrade earlier is because OBihai STILL shows it as a current model and STILL available for purchase... so how can it be obsolete?

~gary



Title: Re: Backing off...............again
Post by: SteveInWA on December 07, 2017, 01:59:01 pm
OK, so as OBihai has announced the OBi100 & OBi110 are obsolete, and it is often repeated here in the forums, but then...

Why does OBihai still show it in their list of current products:
http://www.obihai.com/product-primer

Complete with a link to "Buy on Amazon" where it is still available for purchase?
http://www.amazon.com/gp/product/B0045RMEPI/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0045RMEPI&linkCode=as2&tag=obihatechn-20

Yes my OBi110 developed the backing off error today.  I went with the Simonics gateway for now to get it back up and running.  Guess I'll have to get a OBi200, but I don't relish going through all the necessary configuration I did to block the telemarketers. :-(

One if the reasons I did not upgrade earlier is because OBihai STILL shows it as a current model and STILL available for purchase... so how can it be obsolete?

~gary



This has been answered several times.

The listing you see on Amazon is being sold by a third party, who somehow acquired a batch of old stock, and is now selling it.  Amazon sellers like Obihai have no control over Amazon's policy of lumping all sellers of a product into one listing (you'll typically see this with commodity Chinese stuff that people buy from Alibaba wholesale and then make a few bucks by selling the same thing as a half-dozen other sellers on Amazon).

It has no bearing whatsoever on the status of the 100/110 products, which are, in fact, end-of-life, no longer produced, sold, nor supported by Obihai.


Title: Re: Backing off...............again
Post by: swan2swan on December 07, 2017, 08:54:08 pm
Hi,
My Obi 100 also stopped working today. :-[ It shows the backing off error. I have tried all your suggestions to no avail. Maybe it will come back on like a year ago.  ;)
Thanks.


Title: Re: Backing off...............again
Post by: SteveInWA on December 07, 2017, 09:03:36 pm
Hi,
My Obi 100 also stopped working today. :-[ It shows the backing off error. I have tried all your suggestions to no avail. Maybe it will come back on like a year ago.  ;)
Thanks.

Tell me your post is satire, right?  You're kidding, right?  There are hundreds of posts already discussing this.

For the love of God, read the sticky posts:

http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139 (http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139)

and

http://www.obitalk.com/forum/index.php?topic=13147.0 (http://www.obitalk.com/forum/index.php?topic=13147.0)


Title: Re: Backing off...............again
Post by: Rick on December 08, 2017, 06:04:19 am
OK, so as OBihai has announced the OBi100 & OBi110 are obsolete, and it is often repeated here in the forums, but then...

Why does OBihai still show it in their list of current products:
http://www.obihai.com/product-primer

Complete with a link to "Buy on Amazon" where it is still available for purchase?
http://www.amazon.com/gp/product/B0045RMEPI/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0045RMEPI&linkCode=as2&tag=obihatechn-20

Yes my OBi110 developed the backing off error today.  I went with the Simonics gateway for now to get it back up and running.  Guess I'll have to get a OBi200, but I don't relish going through all the necessary configuration I did to block the telemarketers. :-(

One if the reasons I did not upgrade earlier is because OBihai STILL shows it as a current model and STILL available for purchase... so how can it be obsolete?

~gary



This has been answered several times.

The listing you see on Amazon is being sold by a third party, who somehow acquired a batch of old stock, and is now selling it.  Amazon sellers like Obihai have no control over Amazon's policy of lumping all sellers of a product into one listing (you'll typically see this with commodity Chinese stuff that people buy from Alibaba wholesale and then make a few bucks by selling the same thing as a half-dozen other sellers on Amazon).

It has no bearing whatsoever on the status of the 100/110 products, which are, in fact, end-of-life, no longer produced, sold, nor supported by Obihai.

It actually does have a bearing on OBI.  If one goes to http://www.obihai.com/product-primer, the OBI 110 is listed as a product with an announcement sheet, a data sheet, and a link to Amazon.  In other words, there is NOTHING about the product being discontinued, and OBI is currently forwarding people to an Amazon page to buy the product.  Whether it's OBI selling the product on Amazon or not is irrelevant, OBI is sending people from its site to buy the product.  In fact, OBI is earning a commission on each sale via the referral link.  Total BS.


Title: Re: Backing off...............again
Post by: Lavarock7 on December 08, 2017, 10:23:26 am
That listing on Amazon does say that Google Voice is not supported.


Title: Re: Backing off...............again
Post by: Rick on December 08, 2017, 10:44:50 am
That listing on Amazon does say that Google Voice is not supported.

Point made several times.  The issue is OBI not saying that is end of life, that GV is no longer supported by OBI AND then providing a link to buy it - ON THEIR OWN WEBSITE WITH A LINK THAT THEY GET A COMMISSION ON to boot.


Title: Re: Backing off...............again
Post by: drgeoff on December 08, 2017, 03:53:27 pm
OK, so as OBihai has announced the OBi100 & OBi110 are obsolete, and it is often repeated here in the forums, but then...

Why does OBihai still show it in their list of current products:
http://www.obihai.com/product-primer

Complete with a link to "Buy on Amazon" where it is still available for purchase?
http://www.amazon.com/gp/product/B0045RMEPI/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0045RMEPI&linkCode=as2&tag=obihatechn-20

Yes my OBi110 developed the backing off error today.  I went with the Simonics gateway for now to get it back up and running.  Guess I'll have to get a OBi200, but I don't relish going through all the necessary configuration I did to block the telemarketers. :-(

One if the reasons I did not upgrade earlier is because OBihai STILL shows it as a current model and STILL available for purchase... so how can it be obsolete?

~gary



This has been answered several times.

The listing you see on Amazon is being sold by a third party, who somehow acquired a batch of old stock, and is now selling it.  Amazon sellers like Obihai have no control over Amazon's policy of lumping all sellers of a product into one listing (you'll typically see this with commodity Chinese stuff that people buy from Alibaba wholesale and then make a few bucks by selling the same thing as a half-dozen other sellers on Amazon).

It has no bearing whatsoever on the status of the 100/110 products, which are, in fact, end-of-life, no longer produced, sold, nor supported by Obihai.
It sure doesn't help Obihai's corner that the attached is still (8 December 2017) appearing on obitalk.com over which one would assume Obihai has complete control.  "Works with Google Voice", "Officially supported" and images of an OBi100 and OBi110.


Title: Re: Backing off...............again
Post by: Xenor on December 09, 2017, 06:48:22 pm


It actually does have a bearing on OBI.  If one goes to http://www.obihai.com/product-primer, the OBI 110 is listed as a product with an announcement sheet, a data sheet, and a link to Amazon.  In other words, there is NOTHING about the product being discontinued, and OBI is currently forwarding people to an Amazon page to buy the product.  Whether it's OBI selling the product on Amazon or not is irrelevant, OBI is sending people from its site to buy the product.  In fact, OBI is earning a commission on each sale via the referral link.  Total BS.

Yeah, depending on how you got there, I could see how this could be confusing.

ObiHai should really scrub their websites and clear them of any images of the 110.  Essentially, if there is a white top box, it could lead a consumer to believe they have the correct device.

I've been dealing with the "Backing Off" error message on my 110 for at least two years, maybe longer.  Considering I got the device just over 5 years ago for $40, I think I've gotten a really good deal, especially with Google Voice being free.  I can't decide if I'm going to use the Simon GW (Wasn't here last time I had the problem) which seems like a great workaround or buy a new 200.  Prices seem to have jumped a bit...I'm guessing more 110s are failing as Google finally updates all server certificates.

SteveInWA, I can't believe you're still here.  I mean, I've seen you answering questions about the 110 for as long as I can remember.  The fact that you don't just drop a canned response EVERY time this comes up is nothing short of pathological.  Hats off to you for still trying.  I would probably have brought down the banhammer several times by now, simply because I was tired of waking up in a cold sweat because my wife shook me up yet again for screaming "The 110 is dead, why can't you people see that!" in my sleep.  At least, that's how I imagine your life going. So, thanks for fighting the good fight.

Obihai, clean up your site!  You have good products at reasonable prices and the value is there.  I'd hate for you to lose lots of sales from customer confusion.  I realize you can't control Amazon or other third party sellers, but when your own site pushes people to the 110...you will make some people angry.  It's been EoL for 1 year.  Surely you've sold enough devices to pay the web guy to delete some text and links on your site?  You're going to give SteveInWA an aneurysm and then who will provide free customer support?



Title: Re: Backing off...............again
Post by: SteveInWA on December 09, 2017, 06:59:55 pm
Ha ha ha, yes, I guess I am the "unpaid tech support" along with Dr. Geoff, AZ Robert and a few others.  I stick around to help people get the most out of Google Voice on their OBi products, and you can find me on the Google Voice Help Forum as Bluescat.  Since I have direct contacts at both companies, I can often "grease the skids" on solving new and/or widespread problems.

Obihai is, in fact, a small group of engineers with not much staff to focus on their website.  It probably seems nuts, given all of the consumer-level or SMB-level customers you see here on the forum, but those are actually a small percentage of sales compared to enterprise and carrier-level sales worldwide.  They're going to remove the OBi 100/110 marketing photos, etc, soon, and add information on the newest products (the 212 ATA and the 2000 series IP phones).

Annnnd, at this point, I ignore "Rick", who crawls out from under his rock once every couple of years to add nothing more than bitter troll posts.