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General Support => Day-to-Day Use => Topic started by: TTCP on December 06, 2017, 11:40:11 am



Title: Syntax for a Hotline in Outbound Calling Route
Post by: TTCP on December 06, 2017, 11:40:11 am
Hi,

I want to create an outgoing hotline for my OBI200.

In the manual, it says:
    <:1234> Matches an empty phone number and replaces with 1234. This is the syntax for a hotline to 1234
    <S0:1234> Equivalent to the last example

But I found none of these two syntax works in my OBI200.

Can someone please help me here?

Do these hotline syntax require some special "DigitMap" field value in the "Physical Interfaces -> PHONE Port"?

My OBI200 firmware is 3.2.1 (Build: 5757EX)


Title: Re: Syntax for a Hotline in Outbound Calling Route
Post by: drgeoff on December 06, 2017, 11:56:18 am
That <:number> construct goes into the PHONE port digit map as an addition. Insert

<:number>|

immediately after the opening ( . The number will then be subject to the routeing rules in the PHONE port OutboundCallRoute just as if you had manually dialled it.  (Use the actual number after the colon.)

Are you sure you want a hotline?  Using a "warmline" introduces a delay which lets you dial a different number or gives you a chance to put the phone back on-hook if accidentally knocked off.

<S5:number> will dial the number after 5 seconds if nothing is dialled.  Change the 5 to your liking.


Title: Re: Syntax for a Hotline in Outbound Calling Route
Post by: munozj on April 03, 2018, 08:46:59 am
I'm sure this is something obvious but I can't seam to figure it out.. to make this work I'm assuming I need to replace the information in the Digit Map field of the Physical interface, Phone1 with <S0:5551212> for the device to automation dial 5551212 when the phone goes off-hook.  I've tried this but I only get dial tone when I pickup the phone.  I also tried <S1:5551212> and <S0:5551212>|

I'm assuming I'm just entering the wrong syntax in the wrong field but I'm not sure which field I should be using.

Using an Obi300


Title: Re: Syntax for a Hotline in Outbound Calling Route
Post by: drgeoff on April 03, 2018, 09:01:53 am
I'm sure this is something obvious but I can't seam to figure it out.. to make this work I'm assuming I need to replace the information in the Digit Map field of the Physical interface, Phone1 with <S0:5551212> for the device to automation dial 5551212 when the phone goes off-hook.  I've tried this but I only get dial tone when I pickup the phone.  I also tried <S1:5551212> and <S0:5551212>|

I'm assuming I'm just entering the wrong syntax in the wrong field but I'm not sure which field I should be using.

Using an Obi300
Please do not ask the same question more than once.