OBiTALK Community

General Support => Day-to-Day Use => Topic started by: SteveForum on June 05, 2018, 06:48:49 AM

Title: Loud Static
Post by: SteveForum on June 05, 2018, 06:48:49 AM
I am having an odd problem.  I have been using Obi for a long time with no problems.  The other day a regularly called number for me now gives me static when the other party answers.  The flow is place the call->party answers-> loud static.  It's only that 1 number.  Every other one seems to work.  What makes this more odd is any other phone (not obi) doesn't have the problem.  I am using Google Voice for the back end.  Any ideas?
Title: Re: Loud Static
Post by: nlurker on June 06, 2018, 08:08:58 PM
I also experienced loud static on a few calls today.  I could barely hear the other party through the noise.  But later today the problem went away.  Perhaps your problem will fix itself too.
Title: Re: Loud Static
Post by: SteveForum on June 07, 2018, 02:53:15 AM
Well it's been a few months so I am not so sure it will, but who knows.  The weird part is its ONLY that one number.  I hear the Verizon RingBack Tone, and then static... every time.
Title: Re: Loud Static
Post by: TimR60142 on December 27, 2018, 08:01:57 AM
I'm having this issue too - every time I call my parents' number, which is a Comcast voice line. Any answers on this issue?
Title: Re: Loud Static
Post by: SteveForum on December 27, 2018, 08:25:05 AM
Nope nothing worked, but eventually it started doing it on other numbers, and the numbers that originally had the problem stopped... no idea what is wrong.
Title: Re: Loud Static
Post by: lrosenman on December 27, 2018, 10:16:51 AM
I've seen this randomly.  No explanation.
Title: Re: Loud Static
Post by: Sp0012 on December 28, 2018, 09:48:41 AM
I'm also facing this issue on random basis. It happens for both inbound and outbound calls. Whenever it happens, I see huge underruns (> 25K).

I created a new thread in the forum and there was no reply. I also contacted OBi support and only thing they recommended was to change the phone.

I use GV on OBI200. Yesterday this issue happened while calling an international number. I could hear a clear message from Google that the call is being routed through google and after that there was nothing but loud static. When I tried the same number again within a few seconds, I noticed the same behavior. When I tried after 2 hours or so, there was no issue.

This issue happens only during beginning of the call. Could this be due to loss of important packets needed for initial handshake? I tried to set QoS on my router, disabled SIP ALG and changed router but no luck so far. I'm planning to use SurgeArrest Surge Protector to see if it helps.

I hope someone will offer a solution for this issue.
Title: Re: Loud Static
Post by: aleet on January 03, 2019, 11:28:06 AM
I ran into same problem using obi200 w/ GV calling a line (Comcast).  It happens 9 out of 10 times and that is the number I call the most.  Before I bought obi200, I was using Asterisk with no problem over the same GV account and call the same Comcast number.

I did a week of reading on many forums, seems like many people have this problem since a few years, and Obi didn't have any solution, or even acknowledge this.  Wish I knew before I bought it.  Obi didn't reply to any of our question even in this forum.  They didn't list it as a known issue in masking it from consumer.  At this point I have no confident their engineering is competent in fixing this.

Yup, not a happy customer.
Title: Re: Loud Static
Post by: nurit on July 07, 2019, 04:21:57 PM
Did you ever find a fix for this problem? I'm having this issue almost every time I call a particular chain store (no matter which location): I call and then I get the IVR menu, which sounds fine. Then I pick the option to be transferred to a store associate, I get static when they pick up. I also intermittently have this problem with other numbers that I call.

I have an Obi 200 with Google Voice too.
Title: Re: Loud Static
Post by: zapattack on July 07, 2019, 11:49:34 PM
I seem to recall someone mentioning that OBi wanted an example of this failure
that was reproducible. Occasional random failures are hard to trouble-shoot.
Perhaps you could pass the name and phone number of this company along to Polycom.
Title: Re: Loud Static
Post by: RIMDO on October 31, 2021, 11:17:28 AM
I am still facing an issue this forum is not allowing to open a thread. I am getting error.

I am facing the same issues. I am in Maryland. I tried to call a pharmacy (eg Walgreen/Giant). As I passed all greetings and option, when the call getting transferred to rep, I am getting the LOUD Static noise.

I need to disconnect . I tried many times, but same outcome.

I tried to my Android phone with GV call. It did not have such issues.

I am able to give the numbers to trouble shooting/reproduction.

How/where to send this info?

Thanks for your guidance.
Title: Re: Loud Static
Post by: vtsnaab on October 31, 2021, 03:16:26 PM
Every once in a while - randomly, it seems - making a call will do this with my Obi200.
I just end that call - call again - and it doesn't usually repeat.