OBiTALK Community

Firmware, Software Updates => Firmware / Advisories / Notifications for OBi Products => Topic started by: Stoic on June 27, 2018, 09:51:41 AM

Title: OBi1062 phone locked by PhonePower
Post by: Stoic on June 27, 2018, 09:51:41 AM
I recently purchased an OBi1062 from eBay. I was very excited to get a great deal on it considering that it was only having a slight malfunction. With that issue resolved...I attempted to register it on OBiTalk and punched in the code given to me into the OBi1062. I got...

Failed to add device: This device is customized for another service provider and cannot be added to your account!
Please contact ObiHai support if you need further help.

I found that the customizationstatus was for PhonePower.

I called them and spoke with Tech support. The input the Mac address and confirmed it was on their inventory. After which, I asked if they could flash this phone remotely they refused, I asked if they could contact ObiHai and release it to be used on OBiTalk, they refused.

After reading PhonePower's policy on unreturned items they charge the company for the cost of the device...if this device was not sold individually as they did sell in the past.

Anyone, have any solutions? Thank you very much!
Title: Re: OBi1062 phone locked by PhonePower
Post by: azrobert on June 27, 2018, 10:50:13 AM
I didn't follow this thread closely, so I don't know if they were successful with phonepower. Start reading here:
https://www.dslreports.com/forum/r31875161-
Title: Re: OBi1062 phone locked by PhonePower
Post by: RFC3261 on June 27, 2018, 10:10:23 PM
Quote from: Stoic on June 27, 2018, 09:51:41 AM
Anyone, have any solutions?
Return the device to the seller reporting it was not usable for the purpose as sold?

There are a number of electronics devices (and sometimes even cars!) sold on eBay for which ownership was never legally transferred, and are, in fact, still the property of others (even if their "insurance" has paid off, that means the owner is the insurance company).  Caveat Emptor.
Title: Re: OBi1062 phone locked by PhonePower
Post by: lacakid on November 20, 2018, 05:16:42 PM
I just was given an OBI1022 it's locked to phonepower..  I'd like to use it with Google Voice I notice some of the parameters are missing in the Web Interface i.e.:

ITSP Profile A -> General -> SignalingProtocol (seems to be missing so I can't choose Google Voice)

Is there anyway to fix this so I can use it with GV?? 

I did update it to the latest firmware...

Thanks
Tom B.
Title: Re: OBi1062 phone locked by PhonePower
Post by: SteveInWA on November 20, 2018, 07:02:29 PM
It's locked to Phonepower.  You can't unlock it.  Return it and get your money back.

Never ever buy used OBiTALK products on eBay or Craigslist.