OBiTALK Community

Region Specific Technical / Service Provider Support => Australia, New Zealand and the Pacific Islands => Topic started by: Sam61n2 on July 06, 2018, 10:00:56 PM

Title: Problems with ObiTalk latest firmware
Post by: Sam61n2 on July 06, 2018, 10:00:56 PM
My OBi200 with Google voice and 3 Australian VSP's stopped working except for incoming GVoice. No dial tone, or indication it could detect phone off hook. All VSP's and Gvoice show as connected. Had to downgrade firmware update, and disable ObiTalk Auto Provisioning to get device to work again. Is this issue specific to OBi's outside N.America, or is this happening elsewhere as well?
Title: Re: Problems with ObiTalk latest firmware
Post by: drgeoff on July 07, 2018, 01:29:09 AM
A powered OBi should always give dial tone.  It doesn't need configuration to do that.  It doesn't even need a network connection to give dial tone.

No dial tone usually means a hardware failure, usually of the phone cord or phone itself but sometimes the OBi's phone port circuitry.  Check the cord and phone by substitution or by plugging them into a known working PSTN/POTS socket.
If they prove OK, log in to the on-board management interface (not the OBitalk portal). click on Status and then on Phone Status.  What, if any, numbers do you see for the voltage readings?
Title: Re: Problems with ObiTalk latest firmware
Post by: SteveInWA on July 07, 2018, 05:22:30 PM
Quote from: SteveInUS on July 07, 2018, 11:31:19 AM
On all my 4 OBi200's with GoogleVoice

3.2.2 (Build: 5859EX) - Works fine, no audio issues. :)
3.2.2 (Build: 5897EX) - Does not work - I do not get dial tone. ???
3.2.2 (Build: 5898EX) - Does not work - I do not get dial tone. ???

I reverted back to 3.2.2 (Build: 5859EX) but they keep updating it back to 3.2.2 (Build: 5898EX)

not sure why obihai/polycom auto deploys untested firmware and causes us pain.
even with new acquisition the trend has not changed.  :'(

You do not need to post the same thing in multiple places; it just spawns redundant effort by others trying to help users.
Title: Re: Problems with ObiTalk latest firmware
Post by: Sam61n2 on July 12, 2018, 04:32:16 AM
Quote from: drgeoff on July 07, 2018, 01:29:09 AM
A powered OBi should always give dial tone.  It doesn't need configuration to do that.  It doesn't even need a network connection to give dial tone.

No dial tone usually means a hardware failure, usually of the phone cord or phone itself but sometimes the OBi's phone port circuitry.

I don't think it was hardware failure, as reverting to the 3.2.2 5859ex firmware as it returned my OBi200 to working fine again. I did try factory resetting up via OBiTalk, and it worked fine with latest firmware, till I put in my original dial plan and Call and Ring detection for Australia, when once again it failed to have dial tone, or detect lifting the phone off hook. Reverting once again to 3.2.2 5859ex fixed it again, I will leave it there for now, thanks.
Title: Re: Problems with ObiTalk latest firmware
Post by: lindatovar on July 31, 2018, 08:20:11 PM
I agree with the opinion of Sam61n2. I do not think it is hardware fault
Title: Re: Problems with ObiTalk latest firmware
Post by: DanoGeorge on April 21, 2019, 10:31:04 PM
QuoteI don't think it was hardware failure, as reverting to the 3.2.2 5859ex firmware as it returned my OBi200 to working fine again. I did try factory resetting up via OBiTalk, and it worked fine with latest firmware, till I use my original dial plan from pro essay typer (https://essaytyper.pro/) tools and Call and Ring detection for Australia, when once again it failed to have dial tone, or detect lifting the phone off hook. Reverting once again to 3.2.2 5859ex fixed it again, I will leave it there for now, thanks.

I tried to downgrade to 3.2.2 5859. But that didn't solve the issue at all. Should I try to downgrade to 5757 perhaps? I've seen some questions on the forum here (older), but the link to the firmware is not working. Can anyone share a valid link?
Thanks.
Title: Re: Problems with ObiTalk latest firmware
Post by: drgeoff on April 22, 2019, 08:57:39 AM
Quote from: DanoGeorge on April 21, 2019, 10:31:04 PM

I tried to downgrade to 3.2.2 5859. But that didn't solve the issue at all.
What issue do you have?
Title: Re: Problems with ObiTalk latest firmware
Post by: VonRueden on February 02, 2021, 08:02:38 PM
I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.



www.myindigocard.com (https://www.indigocard.one/)
Title: Re: Problems with ObiTalk latest firmware
Post by: N7AS on March 29, 2021, 02:35:02 PM
Quote from: VonRueden on February 02, 2021, 08:02:38 PM
I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.



www.myindigocard.com (https://www.indigocard.one/)

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