Print Page - Can't register OneSuite -

Title: Can't register OneSuite -
Post by: wombat on January 16, 2019, 03:54:42 PM

I've signed up for OneSuite since it's an approved service provider. After signing up, I navigated to my device, SP1 port, clicked to configure the service provider and restore a service provider account. Then I'm taken to Onesuite to login, and after logging in I get the error message:

"OBiTalk error: Cannot obtain device information (4)"

I called Onesuite and they said I need to call Obi, that Obi was refusing the connection. I can't seem to find any phone number for Obi support. Does anybody know what my best next step is to resolve this?

Thanks!

Title: Re: Can't register OneSuite -
Post by: ishi on April 16, 2019, 07:39:44 PM

Hi! experienced the same problem. How did you resolve the concern?My dashboard is showing that I successfully registered my Suite advantage number. But on my onesuite account it showing OBiTalk error: Cannot obtain device information (4).

Please let me know how you make it work.

hanks in advance.:)

Title: Re: Can't register OneSuite -
Post by: Starheart on June 12, 2019, 03:10:24 PM

I have the same problem. Have you found a solution?

Title: Re: Can't register OneSuite -
Post by: MickeyD89 on January 13, 2020, 09:39:32 AM

I HAD the same problem last night [OneSuite account page showing "OBiTalk error: Cannot obtain device information (4)"].

Somehow I got PAST that, but am now stuck back on the OBi Dashboard with:

Register Failed: 408 Request Timeout

beside my SP1 configuration.

OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: wombat on January 16, 2019, 03:54:42 PM