Anyone else see this or have this going on ?
Ive got TWO OBI 508's both get the same on all lines programmed into it for GV.
Nothing has changed on my side at all...
Yup my line has been down since yesterday through PBXes GV SIP:
https://www2.pbxes.com/forum/thread.php?threadid=1531082977&sid=744c7e6e8c02386fff3c9dbf3b0da0a6&page=5
FAST Reply !! :)
Last time I used a LINE (GV) was last night around 9p PST... worked
Went today... same error (Connect Failed: No Response )(logged in)
The # youve dialed xxx has not received a response from the service provider. (voice reply)
Ather lines on my obi through other voip providers work... its a GV thing...
I changed DNS's... from 8.8.8.8/4.4.4.4 to 1.1.1.1/1.0.0.1... same thing ;(
I emailed poly (from last email they sent me in DEC for a fw upgrade...) but they take days ;(
(I emailed cause I didnt think id get a reply here....)
No news on here yet as to what the cause is. There is a thread about it on dslreports voip forum titled "Is Obitalk down - trying to configure a OBI200 for GV" but nobody there knows the cause either.
interesting ;( Would you happen to have a link to that also that I can get so I can keep a eye on both ? Thanks again for replying (here) :)
Not allowed to post to that forum on here, just type "dslreports voip" into google, the thread is close to the top.
You should know by now that the OBiTALK portal often goes down during various weekend periods. It is back online now.
https://www.obitalk.com/obinet/pg/obhdev (https://www.obitalk.com/obinet/pg/obhdev)
And, anything you read on DSLR about Google Voice is absolute BS, posted by soreheads with an ax to grind.
Ohhh lol gotchya :).... Never goto DSLR like ever....
Just trying to figure why neither of my boxes(508's) are working/all the sudden stopped ;(
Quote from: SteveInWA on March 09, 2019, 06:45:38 PMAnd, anything you read on DSLR about Google Voice is absolute BS, posted by soreheads with an ax to grind.
We love you too, Steve! 🖤🖤
Quote from: transam98 on March 09, 2019, 06:56:00 PMJust trying to figure why neither of my boxes(508's) are working/all the sudden stopped ;(
My OBi devices with the third-party firmware from DSLReports continue to run trouble-free.
Quote from: Mango on March 10, 2019, 02:08:53 PM
Quote from: SteveInWA on March 09, 2019, 06:45:38 PMAnd, anything you read on DSLR about Google Voice is absolute BS, posted by soreheads with an ax to grind.
We love you too, Steve! 🖤🖤
Quote from: transam98 on March 09, 2019, 06:56:00 PMJust trying to figure why neither of my boxes(508's) are working/all the sudden stopped ;(
My OBi devices with the third-party firmware from DSLReports continue to run trouble-free.
I thought Alex Wiesen made it abundantly clear that you DSLR hackers are violating Google's terms of use, by using any sort of third-party techniques.
IDGAF; I just want to use the hardware that I paid for and not put too much effort into it.
ok I made this thread about OBI's not working this is getting off topic.....
I didn't even realize some 3rd party 'devices' work with GV...
this thread is about GV and OBI not working....
is everyone else with a OBI experiencing this ?
Was it inadvertently Broken cause of some third party (NOT OBI) hardware ?
Will it be fixed for OBI to work as advertised ?
Our 504 is down on GV.
CC and Anveo are working fine.
- I reset one of the GV lines before reading the forum, nothing changed.
- obihai.telephony.goog can be pinged but won't connect.
- GV is working via hangout in the browser, incoming calls ring and calls can be placed.
- The GV configuration lists: Web, and Obi Device OBI#
This config looks right, so I assume Google did a software update and induced an issue
They appear to be moving to a new version of Hangout that is now a browser extension .vs
separate Windows program launched from browser apps
I appreciate your input/reply Stewarttate..... at least it is showing a bunck (if not maybe just certain batches) of OBI's that are down...
im leaning on what you assume maybe GV did a change/SW Upgrade and it stopped a bunch of devices....
I did notice when logging into GV a few days ago they also changed the interface ;(....
BTW - I reviewed the Google Developers Forum for GV.
They appear to be having issues with unapproved SIP clients using the GV service.
Google seems to be making changes to prevent unapproved SIP clients from being able to connect.
They list Hangout and Obi as the only approved clients of the GV service.
It would seem that others have caused Google to make changes that have caused Obi device outages.
It is hard to believe that Google would not inform an approved business partner (Polycom/Obi) of coming changes to allow all approved Obi devices to connect to GV.
I also noticed Polycom/Obi is no longer selling the 500 series and seems to have renamed the 200 series to
the 300 series? What additional features does the 300 series provide over the 200 series?
I hope I'm off base here and this issue is quickly resolved.
Awesome at least you found something ! Do you happen to have a link ? I read a few posts up ('other devices accessing GV') but of course was concerned on the OBI as its OFFICIALLY supported....
I agree 1000% weird they didn't LET US know somehow or on the obi/poly page or something... or even do a beta test etc...
I didn't notice that they dropped the 500 series (as I have 2 508's)... obviously the 508 is the flagship... doing a total of 9 lines :) I think the 508 is geared more towards business's.... I wonder how many companies will come in tomorrow and be pissed their service is down with no explanation anywhere (official) cept a forum posting.......
Quote from: stewarttate on March 10, 2019, 09:43:37 PM.
I also noticed Polycom/Obi ........... seems to have renamed the 200 series to
the 300 series
Factually incorrect.
Hi drgeoff,
How have you been sir?
Good to hear from you?
If my statements are factually incorrect please forgive and enlighten me.
I came across the following on the Polycom website -
https://www.polycom.com/voice-conferencing-solutions/voip-adapters.html
On the Polycom website, under voip adapters, it lists the 300 and 302 SIP gateway that
appears to be the Obi 200 & 202 in Polycom black plastic without GV support listed.
The product data sheet for the Polycom 300 series didn't even change the 200 series photo (LOL).
https://www.polycom.com/content/dam/polycom/common/documents/data-sheets/obi-302-data-sheet-enus.pdf
I've attached a copy of the data sheet as of today.
In fairness, Obi has sold units without GV support including rebranded units. So, a Polycom branded Obi is not
what concerns me. Polycom provides communications tools for businesses. The Obi 500 series is "clearly" designed for business use (or gold collar nerds :-). Yet, it is nowhere to be found on Polycom's business website.
As an owner of numerous Obi devices including the 504, this has my attention.
We do business with Polycom, they are a good company.
I hoped Polycom would take Obi to the next level, making improvements, not reduce Obi's offerings.
Perhaps, Polycom & Obi are starting with the Polycom 300 & 302 and will add the Obi 500 series in the future?
This would reduce concerns that Obi products are being phased out, reduced and rebranded by Polycom Product Marketing.
Communications is the key to the current GV issue and Obi product line direction.
Polycom/Obi by
- Not communicating with customers when Google planned & executed improved security changes for GV (that required changes to Hangout & Obi devices)
- And, not communicating a product roadmap to existing Obi customers
is speaking loud & clear.
The silence is (sadly) deafening.
The four models OBi200, OBi202, OBi300 and OBi302 have all been available for some years so it is nonsense to say that OBi200 series have been renamed as OBi300 series. Look at the front page of https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf and note the models it covers and the 2013 date of the document.
The 200, 300 and 202, 302 pairs have always been basically the same two hardwares and all four take the same firmware. Somehow, maybe by serial number or by internal jumpers, that one firmware knows which of the four models it is running on and acts appropriately. The 200 series models support GV and the 300 series do not.
Connect Failed: No Response on all of my 504 and 508 devices. I know ONE of my 202's is working OK. We have had an issue in the past the required a firmware update to make them work with GV after Google made a change, and we had an issue a few months ago where GV went down for a day on all devices but came back up after they 'fixed' something. I need to know from anyone with an inside track if this will be fixed in short order or if we should immediately abandon our Obi+Google Voice investment and go to a traditional SIP provider. Please, Polycom / Obi - I beg you to provide an update or guidance on this issue.
SAME 2 508's down.... I recall I think it was end of nov or DEC sometime BOTH 508's went down again I emailed and took them about a WEEK to log in and push the new FW.... This is something they should have been on and had FIXED today... esp on 508's as they are appx $300 ea and more likely used in business's !!
here is the EMAIL that I have corresponded with in the past....
(I sent a email to this addy)
sent them my OBI #'s and also got a reply BACK from the same email addy...
Obi.Support@polycom.com
'
Today at 9:11AM (TUE)
Hi xxxx,
Thank you for the information. We are currently looking into this and will do a follow-up with you. Please stay tuned...
Obi 504 same problem...
send em a email, and add in your obi service id # on the portal... the more that email them the better ! :)
Obi.Support@polycom.com
You are using the consumer version of Google Voice.
Although the OBi 500 series models can use Google Voice as a service provider, it is neither recommended nor supported for multi-line business use.
Creating multiple Google Voice accounts for a business violates Google's Acceptable Use Policy. Any sort of call center, telesales or other high-volume outbound calling pattern is also a violation, and may result in Google suspending the service and taking back the phone numbers.
https://www.google.com/intl/en_US/googlevoice/program-policies.html (https://www.google.com/intl/en_US/googlevoice/program-policies.html)
Now that Google has a paid, enterprise version of Google Voice for G Suite customers, it's a safe bet that they will increase enforcement of this policy.
I recommend that you instead use a suitable, paid ITSP with your 508(s).
Quote from: stewarttate on March 10, 2019, 09:43:37 PM
BTW - I reviewed the Google Developers Forum for GV.
They appear to be having issues with unapproved SIP clients using the GV service.
Google seems to be making changes to prevent unapproved SIP clients from being able to connect.
They list Hangout and Obi as the only approved clients of the GV service.
It would seem that others have caused Google to make changes that have caused Obi device outages.
Cite your source (provide a link). AFAIK, there is no official Google Voice developer's forum, since there are no public APIs and third-party software is not permitted.
I have the exact same problem. I own an OBI 200. I rebooted the thing a couple of times but beyond that, I have no idea how to troubleshoot the problem.
Steve
Quote from: SteveInWA on March 12, 2019, 03:51:28 PM
You are using the consumer version of Google Voice.
Although the OBi 500 series models can use Google Voice as a service provider, it is neither recommended nor supported for multi-line business use.
Creating multiple Google Voice accounts for a business violates Google's Acceptable Use Policy. Any sort of call center, telesales or other high-volume outbound calling pattern is also a violation, and may result in Google suspending the service and taking back the phone numbers.
Nope never said I WAS a BUSINESS nor said I use them FOR Business... Simply said it seems like the 508's are geared towards business (not said VERBATIM). Ive got a bunch of GV in them along with some UK #'s, I dont SPAM call or wardial or anything like that... just PERSONAL #'s fax #'s etc.
The 508 hardware is "geared for business", but not for business use with multiple Google Voice accounts. That scenario would be risky.
Ive had all my #'s in the 508's for years..... but its on BOTH of my boxes like all the other people that are having problems....
Quote from: SteveInWA on March 12, 2019, 03:51:28 PM
You are using the consumer version of Google Voice.
Although the OBi 500 series models can use Google Voice as a service provider, it is neither recommended nor supported for multi-line business use.
Creating multiple Google Voice accounts for a business violates Google's Acceptable Use Policy. Any sort of call center, telesales or other high-volume outbound calling pattern is also a violation, and may result in Google suspending the service and taking back the phone numbers.
https://www.google.com/intl/en_US/googlevoice/program-policies.html (https://www.google.com/intl/en_US/googlevoice/program-policies.html)
Now that Google has a paid, enterprise version of Google Voice for G Suite customers, it's a safe bet that they will increase enforcement of this policy.
I recommend that you instead use a suitable, paid ITSP with your 508(s).
I haven't received any emails from Google alleging that there has been a breach of their terms of service. It seems like the voice accounts are working... just not the Obi. I'd hate to switch from voice only to realize later that the outage is due to a technical problem, and not a shadow ban of my device...
Google VoiceConnect Failed: No Response I have the same issue as everyone else; I have a 508, I am a single google voice user and for personal use only.
And to add to this, my service also went out on March 9th. I've been doing some digging in my device's web page. Fiddling with DNS does nothing for me. The obihai.telephony.goog appears to have the correct IP address (216.239.36.144).
The difference is that my device is a OBi 202.
Steve
I am experiencing this same issue (Connect Failed: No Response) on a OBi508vs. It had been working great (4 GV lines) for almost the last year. The the last call I received on my actual phone was 3/8, and the last outbound call I was able to successfully place was 3/11. It hasn't worked since. Tried the usual troubleshooting (cycle power, check networking, check OBi connectivity...).
GV seems to work in the browser and on my cell phone app, but not on the 508.
I've read this entire thread now, and it doesn't seem there is much other news here except speculation about GV tightening security to eliminate unsupported devices and service terms abuse.
I'd love to know if there is an expected fix sometime soon.
-Patrick Ring
As far as I know they are still all down (including mine) but email them at Obi.Support@polycom.com and let them know the service # on the bottom (or on webpage of your adapter) as I did and when they fix it they will let ya know. !
I also have Obi.Support@plantronics.com that they replied from.....
Quote from: transam98 on March 14, 2019, 08:35:11 AM
As far as I know they are still all down (including mine) but email them at Obi.Support@polycom.com and let them know the service # on the bottom (or on webpage of your adapter) as I did and when they fix it they will let ya know. !
I also have Obi.Support@plantronics.com that they replied from.....
I was just looking for those email addresses. Thank you for posting them!!
no problem :) the more that email them (besides being overloaded) maybe they will look into what and why and get it fixed so we arent without out line :) I know the line is free but its like making connections and not giving you a preperation to make other ways of connecting down the road ;(
Quote from: transam98 on March 14, 2019, 08:46:03 AM
no problem :) the more that email them (besides being overloaded) maybe they will look into what and why and get it fixed so we arent without out line :) I know the line is free but its like making connections and not giving you a preperation to make other ways of connecting down the road ;(
Very true. Although, there was a (GV) fee for moving my numbers into GV (just no ongoing fees...), and PolyCom needs to back the units we paid $$$ for. ;-)
VERY TRUE ! I paid to also port #'s into GV :(
My issue is resolved. I ended up undoing what I did back in December in this post:
reply #53 http://www.obitalk.com/forum/index.php?topic=15391.40
In the mean time, I put in all the port forwarding ports in my router. I didn't do that before but the device was working well.... the little bit of paranoia in me is a bit concerned about the quality of my router but that will be for another day.
I also updated my firmware to the latest 3.2.2 (Build: 5921EX).
I do like these OBi devices as it satisfies the frugal side of me.
And many thanks to all the people willing to post and discuss about the ongoing issues.
Best,
Steve
Are you using a 508 ? because the 508 doesnt have a SYSTEM MANAGEMENT/WAN section on the left ;(
No, I'm using the 202.... sorry, I know I mildly hijacked the thread but given the timing of the 5xx series going down and mine going down, I thought that the issues could be related.
it probably is ;( its ok... im sure its probably the same reason... just interface isnt the same i guess on the 500's
My 508 also went down. I only use my 508 for personal calls and never for business. I emailed Obi via the support ticket and they directed me to this post. I paid for support last July and they directed me to a post inferring that I am using the 508 for business purposes with Google Voice. This is not true.
I would expect that if I paid for support, the reps would help us fix the issue instead of blaming us for using a product incorrectly when we were not.
Google Voice is supported by Obi and I am using the product according to Google's terms. I would like for Obi to fix our issue.
LOL they directed you to this post ? weird/strange.... well they know of the problem ! not for OBI/POLY Whoever to FIX it @@@@@@@@@@@@@!!
I hate when a company makes EXCUSES to cover up the problem/reason...
Unless they have CALL LOGS of you making THOUSANDS or even HUNDREDS of calls a month in/out then they should BITE Their tongue and STFU and FIX the problem...
I guess one good thing is they cant SELL ANY Product without it working as advertised !
then comes along if its never fixed a class action lawsuit @!
Whoever CHANGED whatever and BROKE IT then the fix lies there... anyways I wonder how MANY people (I dont know if its GOOGLE or OBI) have their hand in the pot.....
And if it IS Googles fault then they SHOULD have a LIASON or whatever that is communicating with the TEAM at OBI !
I wonder maybe if a attorney should get involved... as a big company obi/poly would have a LOT to use as it is ADVERTISED as supported by GV... that is ALL OBI Products !!!!
Quote from: loumarjr on March 14, 2019, 03:13:56 PM
My 508 also went down. I only use my 508 for personal calls and never for business. I emailed Obi via the support ticket and they directed me to this post. I paid for support last July and they directed me to a post inferring that I am using the 508 for business purposes with Google Voice. This is not true.
I would expect that if I paid for support, the reps would help us fix the issue instead of blaming us for using a product incorrectly when we were not.
Google Voice is supported by Obi and I am using the product according to Google's terms. I would like for Obi to fix our issue.
Hi: I'm trying to sort this out with Polycom.
How many of your 508's SPx are configured to use Google Voice (how many different Google accounts are you using on this one device)?
What is your typical usage (how many outbound calls per day, per Google Voice number)? What is the average duration of each call?
Quote from: SteveInWA on March 14, 2019, 03:27:05 PM
Quote from: loumarjr on March 14, 2019, 03:13:56 PM
My 508 also went down. I only use my 508 for personal calls and never for business. I emailed Obi via the support ticket and they directed me to this post. I paid for support last July and they directed me to a post inferring that I am using the 508 for business purposes with Google Voice. This is not true.
I would expect that if I paid for support, the reps would help us fix the issue instead of blaming us for using a product incorrectly when we were not.
Google Voice is supported by Obi and I am using the product according to Google's terms. I would like for Obi to fix our issue.
Hi: I'm trying to sort this out with Polycom.
How many of your 508's SPx are configured to use Google Voice (how many different Google accounts are you using on this one device)?
What is your typical usage (how many outbound calls per day, per Google Voice number)? What is the average duration of each call?
Thanks Steve !!
I have TWO 508's (had em both for maybe 2+ yrs..
Device 1 has 7 GV accounts (SOME do NOT have a GV # just the login)(This way when you make a call it is UNKNOWN)
Device 2 has 6 GV accts (and same as above)..
ONLY one to make in/out calls 99.9% of the time is DEVICE # 1
OF device # 1 only SP1 and SP2 are used for calls in/out.
# of calls per day.... maybe 5-10 MAX TOPS same with in/out (SP1)
Some of my #'s may be dead for non use... i dont use them monthly really....
Some #'s on DEVICE 2 are hooked to TWO fax machines... one a color inkjet and one a laser printer... FAXES used MAYBE once a month.
calls on Device one.. maybe avg 5-10 mins occasional friend calls maybe 1-2 hours..
thats it.. DEF not business..... I just like to have the best item/device avail.
My call LOGS back up what im saying above and IF OBI ever logged into my devices they would see this, DEF NOT business.
Quote from: SteveInWA on March 12, 2019, 03:51:28 PM
You are using the consumer version of Google Voice.
Although the OBi 500 series models can use Google Voice as a service provider, it is neither recommended nor supported for multi-line business use.
Creating multiple Google Voice accounts for a business violates Google's Acceptable Use Policy. Any sort of call center, telesales or other high-volume outbound calling pattern is also a violation, and may result in Google suspending the service and taking back the phone numbers.
https://www.google.com/intl/en_US/googlevoice/program-policies.html (https://www.google.com/intl/en_US/googlevoice/program-policies.html)
Now that Google has a paid, enterprise version of Google Voice for G Suite customers, it's a safe bet that they will increase enforcement of this policy.
I recommend that you instead use a suitable, paid ITSP with your 508(s).
SteveInWA
Could you please comment on why Obi/Polycom is selling the 508 on Amazon with the item heading,
"Obihai OBi508vs Universal Telephone Adapter with 8-Phone Ports (FXS), T.38 Fax, PSTN Failover, 4-Port Ethernet Switch (1 GigE + 3 10/100FE), Supports 9 VoIP Accounts (SIP and Google Voice) and OBiTALK"
Here is the link:
http://www.amazon.com/gp/product/B00H5D8MRS/ref=as_li_qf_sp_asin_il?ie=UTF8&camp=1789&creative=9325&creativeASIN=B00H5D8MRS&linkCode=as2&tag=obihatechn-20
Notice that the description states " Supports 9 VoIP Accounts (SIP and
Google Voice) " (Emphasis added)
Are you stating that Obi/Polycom is violating Google's Acceptable Use Policy by providing a link to their "Business" device that allows up to 9 Google Voice accounts?
I am curious to understand why you assume people are using the 508 for business. If Google determines their policy was violated, Google will surely advise. It is not Obi/Polycom's to determine this. Their duty is to support a product that they sell in the way they represent it.
Finally, are you saying that the 508 will currently work with a Google Voice user that is using it for personal calls? if you are, then why doesn't my device work??
[/quote]
Hi: I'm trying to sort this out with Polycom.
How many of your 508's SPx are configured to use Google Voice (how many different Google accounts are you using on this one device)?
What is your typical usage (how many outbound calls per day, per Google Voice number)? What is the average duration of each call?
[/quote]
Steve:
I have 3 Google Voice Numbers:
1) Me
2) Wife
3) Parents use when they stay with us
Very low usage. Mainly use because if I am on the cellphone, it is difficult to use the phone and talk at the same time. For example, my brother calls and tells me to look at this Amazon item, the Obi508 with google voice, I look at the product on the phone while talking to him on my cordless phone via the Obi. Average duration 10 minute calls.
Never thought I would be explaining this in a post, but you asked.
Sorry for the sarcasm, but we are all really upset and tired of paying good money and having really stupid issues.
Don't put words into my mouth, and do not try to imply nor speculate on my statements, beyond exactly what I post. I am not a Polycom nor a Google employee, although I provide volunteer tech assistance for Google Voice in general over on the Google Voice forum, and Google Voice specific to OBiTALK devices here. I have contacts at both companies.
The Obihai stuff you are quoting was written a long time ago. It is possible that this is either a) a bug, or b) an abuse detection issue. We don't know yet, but I am trying to find out. That's why I am asking those questions.
Regarding abuse: Google's policy is the same, regardless of whether someone has 1 OBi 202 or 2 508s, or 10 web browsers signed into 10 different Google accounts, each with a GV number: obtaining multiple Google accounts and setting them for multiple Google Voice numbers may be a violation of Google's terms.
To be clear, one person with one Google Voice number could be calling 100 people per hour to talk about anything, e.g. a soccer league, or ten people, each with a GV number at one location could be calling 13456 people per hour to do telemarketing or call center work. The issue is around usage patterns, not whether it is a business or not.
This is the consumer version of Google Voice, and it is not supported for, nor intended for business use. Google now offers a paid, enterprise version of Google Voice for multi-user business scenarios. I am not going to get into any sort of argument about this policy, nor give any advice about dealing with it, nor am I going to get into any argument over whether or not you were misled by the purchase of a 508. I am merely pointing out Google's policy.
https://www.google.com/intl/en_US/googlevoice/program-policies.html (https://www.google.com/intl/en_US/googlevoice/program-policies.html)
Steve,
The issue is a Polycom representative explicitly named you and your post as a direct explanation of what happened (Text of Polycom's Email below):
--------------------------------------
Hi,
Please see SteveInWA's postings here: http://www.obitalk.com/forum/index.php?topic=15727.msg98083#msg98083
Best regards,
Obi support at Polycom
-----------------------------------------
I would have much rather had Polycom answer there own technical issues rather then pointing to your post and leading me to believe that you were posting on Polycom's behalf. After all, it would appear that you speculated that we were using the 508 for business purposes and thus the reason for the GV lock out, but many 508's were down, if not all, and I knew mine was used for personal calls. I apologize if you were offended and I blame Polycom for their poor handing of the issue.
The point is we all want what we were promised by Polycom or Obi. This is not old information quoted because the 508 is CURRENTLY for sale on amazon, as stated in my previous post. They are selling the unit, currently, as GV compatible. I was angry that their response (through you) was I was misusing GV terms and that's why the issue occurred with the 508. I have ONE GV account, my wife has one, and my parents have one. If google checked my logs, they would see very few calls.
While I thank you for volunteering your time and advise in this forum and hope you can help take care of this, Polycom is responsible for the issue.
SAME EXACT THING HERE !!!! SUPER LOW USE, Def not business/spam etc...
the issue is DEFINITELY NOT shut off from abuse etc... if it was they would suspend that single #....
I do remember getting suspended about 2 yrs ago because I signed up on twitter for notifications,,, and all the sudden I was getting like 20++++ txts a day.... GV shut it off I appealed and got it back on when they looked into it that they were coming from twitter notifications....
Im pretty SURE if your making 100+ CALLS a day or more they will notice !
I occasionally call radio stations (redial redial redial etc) and dont get blocked !
Someone changed something on obi or GV and whoever did it isnt admitting it.... for a LOT of 508's to go off it was probably a GLOBAL Change SOMEONE did...
Sigh.
While you were whining, I've been trading emails with the Google Voice team on this issue, after trading emails with the Polycom team. They're both looking at it. If you had spent any time dealing with Google Voice on OBi devices in the past, you'd know that Google Voice sometimes makes changes that can break things on OBi devices. Google has completely replaced its massive Voice infrastructure in the past year, migrating from XMPP to SIP, which resulted (and will result) in unanticipated bugs. Shit happens, and then it gets fixed. Lather, rinse and repeat.
They referred you to that thread because, as of earlier today, they don't really know what's wrong yet, and like I said, it could be caused by one of several scenarios. They do have official contacts at Google, but they value my help in investigating some GV-on-OBi issues.
Remember: nobody is forcing you to use Google Voice. There are plenty of other alternatives that work great on OBiTALK devices.
Chill out.
Steve,
The reason for my whining was that Polycom basally responded to my support ticket stating for me to read your post which stated that a GV policy violation blocked my 508. They never stated they would investigate and look into the issue. All they had to say was that they would look into it and get back to me and i would have accepted that. Not point me to a post that was totally unrelated to the way i use google voice. Thank you for your help in trying to resolve this issue.
sounds like a EXCUSE to me cuz if they (GV) blocked you on a policy violation then GV would have done it....
I had GV once SHUT off my # due to a so called violation.... they just set your # to unavailable... and I appealed it and found it was cause I got a LOT of incoming SMS TXTS from twitter... they turned it back on....
But if GV blocked you they would have done it on your GV webpage not on the obi...
Plus there is TO MANY 508's that are OFF !! for all of them to be violations...
Plus IF you were blocked on a violation then it also wouldnt WORK when you log into google.com/voice
Quote from: transam98 on March 14, 2019, 08:58:00 PM
sounds like a EXCUSE to me cuz if they (GV) blocked you on a policy violation then GV would have done it....
I had GV once SHUT off my # due to a so called violation.... they just set your # to unavailable... and I appealed it and found it was cause I got a LOT of incoming SMS TXTS from twitter... they turned it back on....
But if GV blocked you they would have done it on your GV webpage not on the obi...
Plus there is TO MANY 508's that are OFF !! for all of them to be violations...
Plus IF you were blocked on a violation then it also wouldnt WORK when you log into google.com/voice
What bothered me was instead of Polycom acknowledging the issue and trying to find a solution, they sent me to a post that stated that business use was responsible for the block out.
It is like buying a suv with 4 wheel drive and the 4 wheel drive stops working. You email the manufacturer and they refer you to a post by an person, a member on their site, not affiliated with the company that says the government turned off 4 wheel drive because you violated the government's policy against driving down the wrong side of the road. Well, you know you never drove down the wrong side of the road and the authorities never stated to you that you had a violation and they even let you renew your drivers license with no mention of the alleged violation. Heck, your insurance didn't even go up!! You would want the manufacturer just to fix the vehicle and stop passing the buck.
GV never blocked me and I can still make calls on the website. Google gives free numbers out and Polycom makes money with this by selling devices that state they work with GV. I really appreciate what Google does for us and do not fault them whatsoever. I pay for Polycom's support service and purchased their product. It was said that the Obi stuff I was quoting was written a long time ago, however they are still selling the 508 on amazon, linked from Polycom's support site, as GV compatible. Anyone who doesn't believe me, see my prior post for the link to the item on Amazon.
It is true that I was not forced to use Google Voice, I was enticed by Obi and Polycom and purchased their products and services based on their official support for GV. I will gladly stop wining when Polycom fixes our devices.
I emailed them this AM asking for a update got the same canned reply to see steves postings (which is funny as im the one that started the thread), ive taken screen shots.... they advertise its supported on with google which it obviously is NOT as it doesnt work, ive even deleted all except one thing in the 508 did a full factory reset added in 1 GV... still errors out....
Anyone want to do a class action lawsuit ? lol
Has anyone tried migrating to obi 20xs yet? Or assuming Google banned obi 50x series, figured out a way to pay Google to restore service to 50x?
I wonder if google banned anyone that has MORE than ONE GV going to the same IP ?
kind of would be stupid as the OBI allows you to ADD as many as you want... not to mention the 202's etc allow you to add 4 numbers (2 physical ports and 2 ghost ports that ring into the 2 hard ports...)
Plus If your only allowed to have ONE GV Phone number PER IP Address the box should stop it at that..... but im not sure that is it either....
plus not to mention ove had multiple #'s in the 508 for years, and never did a single abuse etc... (plus others w/ 508's) all have the same problem and im sure others alike are not making a hundred calls a day./.. And if that were the case GV hasnt canned your # as tehy all still work on the GV Page....
UPDATE..... so I UNPLUGGED My 2nd OBI BOX(508) (from network... 6 hours..)
just plugged it back in
Left ONLY 1 NUMBER in the 508 BOX 1 (a GV)
that BOX # 1 GV line says CONNECTED (prolly still provisioning as call wont go through ?)... when you dial a # it just sits there.....
Lines on BOX # 2 say the same thing.... connect failed no response.
so now I just checked SOFTWARE VERSIONS....
BOX #1 that has GV # that says connected but just sits there...
IT WAS PUSHED A SOFTWARE VERSION 4.0.5 (Build: 5980) @@
so im guessing OBI MAYBE knows the problem and is working on it ???
This thread has become a cesspool of ranting and whining and posting a lot of incoherent information. Stop already. Enough.
Look: all that matters, is the you're having some sort of problem on your 508s. I already said, repeatedly, that it could have been one of several issues, which could have been caused by either company.
As of around 5pm PT Friday, the problem was identified, and the fixed firmware build was being pushed out.
If your device or one or more of its Service Provider configurations isn't working with a given Google account/GV number, then follow the usual steps to delete that SP off of your dashboard, wait for the device to reboot, then follow the steps to click on the SPx, select Google Voice to configure, and complete the steps.
Important: Since you have multiple Google accounts, and Google allows you to be signed into multiple accounts on the same web browser, you should open an "Incognito" browsing window on Google Chrome Browser by pressing Ctrl-Shift-N, or opan a "Private" browsing window on Firefox by pressing Ctrl-Shift-P. Sign into only one of the accounts in one tab, open another tab and sign into the OBiTALK portal. Repair that configuration and any others on this Google account. Then, close the incognito/private window to remove those accounts, and reopen the window, repeat the steps if necessary, until you're done.
I followed as above EXACTLY.... on portal says CONNECTED.. but when you dial in a # (1+AC+NUMBER) it just sits there, does nothing ;(
Anyone else have this same scenario ???
*Ive ONLY entered 1 GV # nothing else....
and I did the remove all, Reboot Obi, Entered credentials for 1 GV #.
Quote from: SteveInWA on March 16, 2019, 02:09:20 AMAs of around 5pm PT Friday, the problem was identified, and the fixed firmware build was being pushed out.
Got a link to that fixed firmware? 5980 isn't it.
Quote from: transam98 on March 16, 2019, 08:46:53 AM
I followed as above EXACTLY.... on portal says CONNECTED.. but when you dial in a # (1+AC+NUMBER) it just sits there, does nothing ;(
Anyone else have this same scenario ???
*Ive ONLY entered 1 GV # nothing else....
and I did the remove all, Reboot Obi, Entered credentials for 1 GV #.
I did the same thing you did and mine is not working either. Dial tone, dial, then silence. Seems that the fix does not work.
Quote from: Mango on March 16, 2019, 09:42:42 AM
Quote from: SteveInWA on March 16, 2019, 02:09:20 AMAs of around 5pm PT Friday, the problem was identified, and the fixed firmware build was being pushed out.
Got a link to that fixed firmware? 5980 isn't it.
I didnt DL the FW it was pushed to my one box that was powered on. you probably should EMAIL them your service # so they can push it to your box, probably wont work also....
Quote from: loumarjr on March 16, 2019, 12:08:10 PM
Quote from: transam98 on March 16, 2019, 08:46:53 AM
I followed as above EXACTLY.... on portal says CONNECTED.. but when you dial in a # (1+AC+NUMBER) it just sits there, does nothing ;(
Anyone else have this same scenario ???
*Ive ONLY entered 1 GV # nothing else....
and I did the remove all, Reboot Obi, Entered credentials for 1 GV #.
And I did what steve suggested the logging out of ALL Google tabs, then doing ONE incognito... glad it isnt just me !
One thing is it DOES now say connected lol.... just get the silent treatment ;(
I did the same thing you did and mine is not working either. Dial tone, dial, then silence. Seems that the fix does not work.
I have 4.0.5 (5980). My google voice does not work and now my localphone account on Obi doesn't work.
On localphone, the website shows that Obi is connected to their service and on the Obi website, it shows that localphone is registered. then attempting to make a call. The Obi states the service is not registered and says to configure the service.
This is becoming very frustrating.
transam98,
Any luck with google voice? my localphone on Obi seems to work now. I still get dead air when i try to call with google voice even though the status is connected.
nope DEAD here the fix didnt actually FIX anyones ;(
Everyone gets the same thing.... CONNECTED and then you DIAL and DEAD AIR...
As for localphone I dont know what that is (lol) never used it...
So maybe firmware only fixed "localphone" and also now makes GV say connected but thats it ??? ??? ???
Quote from: transam98 on March 16, 2019, 07:51:56 PM
nope DEAD here the fix didnt actually FIX anyones ;(
Everyone gets the same thing.... CONNECTED and then you DIAL and DEAD AIR...
As for localphone I dont know what that is (lol) never used it...
So maybe firmware only fixed "localphone" and also now makes GV say connected but thats it ??? ??? ???
No, it fixed nothing. I forgot with the obi508, you can prefix a number with **1 to call the number from SP1, and you can do the same with SP2,3, and 4. But you cant **8 and have the service dial out on SP8. You have to dial with speed dial to use SP8 unless you have the config to default to the port you are using. localphone is just another phone provider.
Hopefully GV will be fixed soon.
Transam98, if you want to PM me, I can show you a temporary work around for GV calling on obi, it is not perfect, but works well.
LoumarJr: I sent ya a PM !
Ive done more and more reading.,....
What I believe has happened is UNAUTHORIZED "PBX" people.... (I dont know what the PBX Software is) but sounds like a software comparable version of a SIP setup like Obi... Well I believe what was done is someone ripped off like a certificate or credentials or something similar to OBI using some part of OBI Stuff again... like a certificate...
and were USING it to access GV VIA SIP (or something close) and GV only wants AUTHORIZED people accessing thier system using only AUTHORIZED equipment (aka obi)... so they blocked however or whatever was done... fallout is it CUT OFF all OBI... and here we are waiting 2 weeks later (well a few days into week 2).
so in reason ... the reason it DOESN'T WORK is someone tried to beat the system I guess... downside is it screwed us.... But rather GV talking to their AUTH provider(obi) and OBI having a FIX READY... they Killed off the MASSES and take action and FIX Later I guess was the approach.....
Since this is the way they did it I can only guess is it must have been massive what "pbx" or whatever its called did....
Quote from: transam98 on March 18, 2019, 10:11:13 PM
Ive done more and more reading.,....
What I believe has happened is UNAUTHORIZED "PBX" people.... (I dont know what the PBX Software is) but sounds like a software comparable version of a SIP setup like Obi... Well I believe what was done is someone ripped off like a certificate or credentials or something similar to OBI using some part of OBI Stuff again... like a certificate...
and were USING it to access GV VIA SIP (or something close) and GV only wants AUTHORIZED people accessing thier system using only AUTHORIZED equipment (aka obi)... so they blocked however or whatever was done... fallout is it CUT OFF all OBI... and here we are waiting 2 weeks later (well a few days into week 2).
so in reason ... the reason it DOESN'T WORK is someone tried to beat the system I guess... downside is it screwed us.... But rather GV talking to their AUTH provider(obi) and OBI having a FIX READY... they Killed off the MASSES and take action and FIX Later I guess was the approach.....
Since this is the way they did it I can only guess is it must have been massive what "pbx" or whatever its called did....
Where did you read this? I was using PBXes GVSIP till it was shut down recently.
https://www2.pbxes.com
I had googled so I don't recall the exact page it was some forum message boards and that is why yours probably went off as something in your software that "made" it work was supposedly STOLEN from OBI's software as they are the ONLY one authorized to be using GV and HARDWARE together as a SIP Provider (unless you use google hangouts)... I guess the PBXES software was ahack to make it work on GV from what I read a few days ago and against the TOS, that's why GV intervened, its only allowed to work on OBI hardware as they are supported OFFICIALLY.
Quote from: transam98 on March 18, 2019, 10:11:13 PMWhat I believe has happened is UNAUTHORIZED "PBX" people....
The real reason is most likely nowhere near that fantastic.
The OBi5 firmware does not support SNI, an extension of TLS. (Google it if you're unfamiliar - the Wikipedia article is pretty informative.) The firmware is simply old and has not been upgraded like the 20x firmware has to keep up with Google's changes.
A version of the hacked firmware has been made by a volunteer that corrects this. Unfortunately it's unhelpful for you because we don't know how to flash it using new versions of the official firmware. It only works if you are upgrading from an older version of the hacked firmware.
You are correct ! I don't know what TLS/SNI is ;( Ill read the wikipedia on it later :) Only posting what I saw that seemed to all fit..... But as you said the 50X isn't updated as the 20X is ;( What we DEFINITELY do know is Obi/Polycom is DEFINITELY Lagging and behind.... they fixes the MOST POPULAR cheaper devices as there is a LOT more of them but anyone that has a 50X has a BRICK although OBI gets premium buxs for the 50X Guess they don't care and it isn't a priority....
Its ok because NO ONE WILL BUY a 508 if they aren't currently working which = LOST SALES !
Any progress on this? My 508 still says connected but I have dead air after dialing a number.
nope same BS different day (or should I say WEEK) ! I guess it shows the support we get for being a fool and spending a LOT of $$ on 508's !
Quote from: SteveInWA on March 16, 2019, 02:09:20 AM
This thread has become a cesspool of ranting and whining and posting a lot of incoherent information. Stop already. Enough.
Look: all that matters, is the you're having some sort of problem on your 508s. I already said, repeatedly, that it could have been one of several issues, which could have been caused by either company.
As of around 5pm PT Friday, the problem was identified, and the fixed firmware build was being pushed out.
If your device or one or more of its Service Provider configurations isn't working with a given Google account/GV number, then follow the usual steps to delete that SP off of your dashboard, wait for the device to reboot, then follow the steps to click on the SPx, select Google Voice to configure, and complete the steps.
Important: Since you have multiple Google accounts, and Google allows you to be signed into multiple accounts on the same web browser, you should open an "Incognito" browsing window on Google Chrome Browser by pressing Ctrl-Shift-N, or opan a "Private" browsing window on Firefox by pressing Ctrl-Shift-P. Sign into only one of the accounts in one tab, open another tab and sign into the OBiTALK portal. Repair that configuration and any others on this Google account. Then, close the incognito/private window to remove those accounts, and reopen the window, repeat the steps if necessary, until you're done.
Updated the firmware and followed these instructions. Google voice is still down...
Yep you are Correct ! 508's do NOT work with the new firmware pushed to them (or manually updated) Last friday for Google Voice.
I guess my Google Foo is not as good as I thought.
I don't see any reference to Google Voice for Business or Enterprise.
I know things break, and it's not in Polycom's best interest
to say, "yeah Google made another change that broke our integration", but
they could certainly offer more legit support. When I contacted obi support, they
told me to contact google forums. When I contacted Google forums, I was told
to contact Obihai. I contacted Obihai with this new information and was then
directed to this thread. I don't know why I thought there may be a solution here :)
I'm curios as others have asked... has anyone moved their GV account
to an Obi200? What is the result?
they like to pass the buck to someone else, it isnt google, they secured their asset and probably didnt share what they did with obi/poly... even knowing they are so called "partners"
Them sending you to the thread is no help... its the same... 508's DO NOT WORK WITH GOOGLE VOICE... simple LOL ;( ??? ??? ???
I have an Obi 504. I was able to get all four of my phone lines to work with an Obi202. The 50x series failure to connect with Google voice accounts is related to the device itself. Hopefully we'll get a firmware update that will restore 50x functionality. Until then I recommend everyone cease troubleshooting until there is a firmware update.
Quote from: MalibuKen on March 23, 2019, 07:54:55 AM
I have an Obi 504. I was able to get all four of my phone lines to work with an Obi202. The 50x series failure to connect with Google voice accounts is related to the device itself. Hopefully we'll get a firmware update that will restore 50x functionality. Until then I recommend everyone cease troubleshooting until there is a firmware update.
I agree with you. The trick is to get polycom to keep us advised on this issue. Polycom has not, as of yet, issued a official statement saying that they are working on the problem or if they ever will.
I also agree, even at that they did push 1 update that didnt do anything although it was claimed to fix the problem, it didnt......
It has been Three weeks has anyone fixed their OBI 508 yet? I am still having connection issues, no IN or OUT going calls.
Nope its looking apparent that they dont care, I may start contacting attorneys on a class action lawsuit !
I just received an email from Obi support. This is a Polycom (Poly) company who owns Plantronics:
***********
Hi Lou,
We apologized for the slow response.
This OBi5xx series OBi508 unit model that you have is experiencing issues with basic Google Voice service account (for example, GV account ending @gmail.com + Phone Numbers). Your regular Google Voice service account (xxxxx@gmail.com + Phone Number) is free, meaning there are no monthly or yearly charges to deal with and all the calls (in/out) within the US and Canada are free. But now those regular Google Voice service accounts (again xxxxx@gmail.com), for this OBi508 unit model (and OBi504) is NOT recommended, NOT suggested for this type of usage, as you are currently experiencing.
In addition, consider using Google Voice service for G Suite (design for businesses) with your OBi508 device instead: https://9to5google.com/2018/12/02/google-voice-for-g-suite-stable/
Further, we have verified your use of multiple Callcentric accounts (SP4 to SP8) with your OBi508 unit xxx xxx xxx and so we suggest that you continue usage of paid commercial SIP VoIP Internet Telephone Service Provider (ITSP) Callcentric.
Please reach out to Callcentric service (or any other VoIP Service Provider) for more controls of functions/features, such as CNAM (Caller ID Name and Number), set up as many extensions per your need, for simultaneous ringing or a hunt group, set up an IVR, etc. And Auto-Attendant.
(But if you have further questions or concerns about your regular Google Voice account loumarjr@gmail.com, please contact Google Voice (help forum).
And we have refunded your Extended Support purchase. Please allow 5 to 7 business days to complete.
Best regards,
Obi support at Polycom
********************
This is my response:
The Obi508 is still being sold on Amazon as Google Voice (GV) compatible and there is a link to the product on Obi's forum page. I am and always was using the Obi508 for personal calls and never used the product for business purposes. The type of usage on the Obi508 for GV was light.
I visited both links and called Google G Suite and they explained that there is no Google Voice integration with their product. So, there is no way to use the Obi508 with Google Voice, even though it is marketed as Google Voice Compatible.
As for my CallCentric accounts, they are inbound accounts only and you cannot make outbound calls on them. So I effectively cannot use my Obi508.
Lastly, are you confirming that no one can use the Obi508 with Google Voice? This is very confusing. If the Obi508 can be used with Google Voice, what are the conditions?
****************
As we see, it seems that by Polycom claiming to refund my service contract, they are saying that they will not provide technical support for my Obi508 any more. They directed me to a product that doesn't exist. It looks like Polycom let us down and I will never again buy any product for sale by Polycom, including Plantronics.
I have a 508VS and I have been out without service on In or Out calls for three weeks, I have sent multiple support tickets without any avail. If someone has a fix or information that would be greatly appreciated.
I don't believe they plan on fixing it, they just like to take the $$ which would be known as theft by deception, If you recently bought it return it or do a chargeback on your credit card ! They havent worked in close to a month now and the 5-10ish people that I know of that have called them get a run around,.
I just requested Amazon remove all of Obihai's product listings until the fix the lies
on current product listings.
Clearly 504 and 508 devices will never work with GV again.
Class action is certainly in order, at least for anyone that purchased after March 2019.
This is perfect !! If you could provide a link to where you asked AMAZON Ill do the same, as I also purchased from AMAZON and am also screwed by this company... HUNDREDS down the drain also and im a VERIFIED Purchaser with AMZ on a 508.
Has the 504 and or the 508 been discontinued?
Is there any official word from Obi/Polycom regarding discontinuing GV with the 504/508 devices?
It hasn't worked with our 508 since March.
The 504/508 devices aren't even listed on the Polycom Google hardware page:
https://www.polycom.com/partners/find-a-partner/cloud-video-partner/google.html
I'm OK switching to a SIP provider, but our usage is super low and GV was a good solution. (a handful of calls per day on about 5 lines; so low that I didn't hear about it until June)
It's certainly their prerogative to not support GV on these devices, but an official announcement would be nice instead of keeping everyone guessing about why it's broken.
According to DSLReports (https://www.dslreports.com/forum/r32642171-Asterisk-OBi508-SIP-client-Connect-Failed-401-Unauthorized) the Obi504vs and Obi508vs both do not work because Obi/Polycom used an IP address for their TLS/OAuth connection instead of a domain.
From the post:
QuoteThe 50x fw implemented the oauth2 and SIP extensions required by GVSIP to work with GV, except that the implementation missed specifying the TLS hostname for the connection [...] Everything worked fine until March 2019 when google did some hostname-based routing (i.e. obihai.telephony.goog vs fi.telephony.goog) which exposed obi50x's shitty hostname-less implementation.
I kinda figured obi/poly might release an updated stock fw with the trivial 1-line change (which is already correct in [firmwares] for obi20x and obi10xx) for their $300 devices, but I guess I was wrong...
So a 1-line fix. And in 10 months, Obi/Polycom hasn't so much as acknowledged that it is broken.
I'm pretty disappointed.