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General Support => OBiTALK Web Portal => Topic started by: Davet on August 01, 2019, 06:30:37 PM

Title: Lost Service After Power Failure
Post by: Davet on August 01, 2019, 06:30:37 PM
I have a obi202 that lost service on both lines after a power failure. Everything on line shows connected and registered but device shows both line led' flashing green. It then reboots and ends up back with the
Line led's flashing again. Verified internet connectivity is good, power good.

Any ideas? No service or dial tone on both ports. Never had any issues over the last two years.
Title: Re: Lost Service After Power Failure
Post by: SteveInWA on August 01, 2019, 07:31:52 PM
Well that's not good.  Did you have either or both of the device's phone ports (the RJ-11/14 jacks) connected to your premise's phone wiring?  If so, that's a common entry point for power surges, separate from the AC wiring.  Another entry point would be an attached telephone that is powered by an AC/DC "wall wart".

The flashing LED normally indicates that the line is off-hook.  If you disconnect all telephone cords from the device, and either or both of the phone LEDs are flashing, then the unit's telephone interface is fried, and not repairable.  You could try a restore to factory defaults for the heck of it, by doing this: