OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: maruthi on December 23, 2020, 09:49:15 AM

Title: Unable to add device OBi 200
Post by: maruthi on December 23, 2020, 09:49:15 AM
I am unable to add OBi 200 device. Echo test works fine. I performed factory reset.
After doing the above, I am unable to add device.
There is no phone number to call for help.
Title: Re: Unable to add device OBi 200
Post by: drgeoff on December 23, 2020, 10:44:05 AM
Suggestions:

1.  Don't post the same thing in multiple places here.

2.  Read some of the numerous other posts about the same problem.
Title: Re: Unable to add device OBi 200
Post by: dobe12 on December 23, 2020, 11:09:23 AM
Quote from: maruthi on December 23, 2020, 09:49:15 AM
I am unable to add OBi 200 device. Echo test works fine. I performed factory reset.
After doing the above, I am unable to add device.
There is no phone number to call for help.

There's an issue right now on Polycom's side. After getting through to an online support chat, being directed to a different department with a phone number, then being directed to ANOTHER department with a phone number, then sitting on hold for 45min, I was told "There is a problem on our end right now. We are aware and working on it. There is no estimated on when this will be fixed. The only thing you can do right now is keep trying to add the device. It should go through sometime."

And I'm 100% serious.
Title: Re: Unable to add device OBi 200
Post by: soho_scott on December 23, 2020, 01:02:48 PM
Thanks.  Sorry for adding to the multiple posts before seeing this reply.
Title: Re: Unable to add device OBi 200
Post by: danzg on December 24, 2020, 07:35:46 PM
Watching this ... please let us know when it's working again.
I'm also waiting to 'add device' after following the guide at
http://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076

Thanks
Title: Re: Unable to add device OBi 200
Post by: danzg on December 24, 2020, 07:38:38 PM
Is there no way to set up Google Voice from the web admin panel without going through obitalk?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on December 25, 2020, 04:32:07 AM
Quote from: danzg on December 24, 2020, 07:38:38 PM
Is there no way to set up Google Voice from the web admin panel without going through obitalk?
Yes, there is no way.
Title: Re: Unable to add device OBi 200
Post by: mpotratz on December 29, 2020, 12:02:01 PM
Just wanted to chime in, how I got my OBi202 working since I found this thread when I was having trouble setting up my new device.

Basically the advice in other posts holds true just continue trying. After around 15 attempts over the course of an hour it finally didn't time out and my device showed up in the dashboard.

I ended up trying a ton of unnecessary steps like bypassing my router to eliminate firewall, manually setting DNS etc. In my case right from the start I was able to use the test number 222 with no issues I just couldn't add to the dashboard. Hope this reply helps others.
Title: Re: Unable to add device OBi 200
Post by: OnyejeHome on January 01, 2021, 09:32:31 AM
Nice mpotratz!

I just followed your advice and tried the same thing. Before on December 31st, I tried connecting my obi200 device by retrying every 2-3 minutes, and would do research inbetween tries and was unsuccessful, not to mention that I made the DNS changes and swapped out the ethernet cable that came with the obi with my own thinking the cable was at fault, and in the obi firmware settings changed the timezone to match my current timezone (also experimented with keeping the phone on the line during the entire 120 second discovery process, and hanging up after hearing the message the first time, with no success. I think I made 6 connection attempts total yesterday over a 15 minute period before giving up).

However, today, I tried again, and this time just followed the instructions and would hang up immediately after the start of the first message (wouldn't even let the first message audio finish playing). I did this in succession over a 10 or 15 minute period, and was able to squeeze in 10-13 attempts during that time frame and it finally connected on the 13th try.

So, yeah, for those of you having connection issues, just retry the process without thinking into it too much or trying to do anything different than normal. It should start finally reaching the server and properly connecting. It almost seems like there's a timeout issue with their servers, and with each attempt, the device makes it further into the handshake process with the server that it's supposed to talk to. Would almost seem like expanding the discovery period on the obi site from 110 or 120 seconds to 5-10 minutes might solve the issue. But this is all me just hypothesizing without any true understanding of the network process behind the scenes. I just remember on one of my attempts (maybe around #11 or 12), I saw that my browser actually started showing that a TLS handshake was occurring, which is something I recall not seeing the first couple of times I tried. Anyways, everyone, keep on attempting those connections and don't give up, it will eventually work!
Title: Re: Unable to add device OBi 200
Post by: infinity on January 05, 2021, 12:14:47 PM
Agree with previous posts - just keep trying - it eventually comes through.
One callout - the device admin password, keep it handy (default or whatever you changed it to). you will need it as soon as the device is recognized.
Title: Re: Unable to add device OBi 200
Post by: adk713 on January 11, 2021, 11:24:26 AM
20th try with random delays in between, finally got it to detect device and then it connected to gVoice
Title: Re: Unable to add device OBi 200
Post by: rcroche on January 16, 2021, 11:28:46 AM
I see all the comments about "just keep trying" ... but wow I've tried like 20-ish times so far.  Like others, varied the time between attempts, etc.  Is this to be expected? What is causing this? Anything I can do to get my new Obi device registered??
Title: Re: Unable to add device OBi 200
Post by: SirNayrb on January 19, 2021, 07:58:56 AM
Been trying for an hour to get this thing setup....  So I'll accept that there is a log jam preventing registering and adding the device....  My question is this, once it is setup, does it work more seamlessly?  Or am I sometimes going to be able to make calls but sometimes not? 
Title: Re: Unable to add device OBi 200
Post by: drgeoff on January 19, 2021, 08:41:50 AM
Quote from: SirNayrb on January 19, 2021, 07:58:56 AM
Been trying for an hour to get this thing setup....  So I'll accept that there is a log jam preventing registering and adding the device....  My question is this, once it is setup, does it work more seamlessly?  Or am I sometimes going to be able to make calls but sometimes not? 
It is not a log jam caused by many people trying to add a device at the same time.

Take comfort from the fact that once configured, no calls except those made by dialling **9 followed by a 9 digit OBi number, use any facilities operated by or on behalf of Obihai/Poly.
Title: Re: Unable to add device OBi 200
Post by: jeff_in_dallas on January 20, 2021, 02:21:58 PM
Can someone be a bit more specific? Do you
- repeated dial original **51111 number until it times out and then get a new **52222 number and redial that repeatedly
- dial the first **51111 number, cancel, get a new number, then dial that **52222 number once, refresh, repeat with next new number
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on January 20, 2021, 05:15:55 PM
Quote from: jeff_in_dallas on January 20, 2021, 02:21:58 PM
Can someone be a bit more specific? Do you
- repeated dial original **51111 number until it times out and then get a new **52222 number and redial that repeatedly
- dial the first **51111 number, cancel, get a new number, then dial that **52222 number once, refresh, repeat with next new number


You need to back out of the procedure to add the OBiTALK device to the dashboard, then restart here:  https://www.obitalk.com/obinet/pg/obhdev/add (https://www.obitalk.com/obinet/pg/obhdev/add)

This will generate another 4-digit code.  Enter **5 and that new code.  You can't re-use the same code.
Title: Re: Unable to add device OBi 200
Post by: Y12d on January 21, 2021, 06:02:11 PM
I was having a similar issue, I logged into the google voice adapter by looking up IP address than went into system management > wan settings > DNSServer1 
I updated DNS server from the default value  to 4.2.2.2

After that, I kept trying and after 7 to 8 tries was able to add the device.

Title: Re: Unable to add device OBi 200
Post by: SteveInWA on January 22, 2021, 01:57:19 AM
Quote from: Y12d on January 21, 2021, 06:02:11 PM
I was having a similar issue, I logged into the google voice adapter by looking up IP address than went into system management > wan settings > DNSServer1 
I updated DNS server from the default value  to 4.2.2.2

After that, I kept trying and after 7 to 8 tries was able to add the device.



That was a coincidence.  You do not have to change DNS to make this work.
Title: Re: Unable to add device OBi 200
Post by: randomuser on January 22, 2021, 07:51:13 AM
For the record...I just generated a new account and added a new obi200...I was also getting timeouts...

...until I realized my firewall was set to forward ports 10000-20000 to a (different) device...

...I turned that off, and the obi200 immediately registered.
Title: Re: Unable to add device OBi 200
Post by: BadFirstDraft on January 29, 2021, 01:30:51 PM
This is absurd. I've dialed a ** number more than 100 times in the past 24 hours, and nada. Has anybody else gotten in in the last day?
Title: Re: Unable to add device OBi 200
Post by: BadFirstDraft on January 29, 2021, 01:51:40 PM
Just to add insult to injury, on try # 120 or so, I looked away for a second, and when I returned it said "congratulations on pairing your Obi200, please click to confirm." I clicked to confirm and got an error message to the effect that pairing was unsuccessful!

I feel like I'm part of some kind of social science experiment to see at what point I either crack or return the device. . .
Title: Re: Unable to add device OBi 200
Post by: Telecomgeek on January 29, 2021, 04:29:12 PM
I am having the same problems adding a OBI2182 to my account as well.  It has been a problem for over a week.
Title: Re: Unable to add device OBi 200
Post by: jholme004 on January 29, 2021, 08:44:19 PM
You guys aren't alone...factory reset my 202 last week for troubleshooting and haven't been able to get it added. At this point, I'll try a couple of times when I think about it, but I am past the hair pulling, head banging against the wall and loosing sleep over it.

(I did get that "error" after succeeding once.)
Title: Re: Unable to add device OBi 200
Post by: Zhuo on January 31, 2021, 12:27:14 PM
omg, wish i saw this thread before i bought a new obi200... no one on obitalk side is fixing this?
Title: Re: Unable to add device OBi 200
Post by: jholme004 on February 01, 2021, 02:18:59 PM
Quote from: jholme004 on January 29, 2021, 08:44:19 PM
You guys aren't alone...factory reset my 202 last week for troubleshooting and haven't been able to get it added. At this point, I'll try a couple of times when I think about it, but I am past the hair pulling, head banging against the wall and loosing sleep over it.

(I did get that "error" after succeeding once.)

I tried again right after this post and it timed out after me dialing the **5 code about 30 times. Haven't been on ObiTalk since. This morning, my Obi202 is there in my ObiTalk Account. I don't know what caused it, but if you've been trying, take a quick look to see if your device is there. With all the issues, it wouldn't surprise me if when it adds, it
doesn't always tell you.
Title: Re: Unable to add device OBi 200
Post by: baoobi on February 02, 2021, 11:48:53 AM
Finally got it to work heres what i did. I went through the set up and didnt enter any code on the phone and just let it time out. then I did set up again entered in **5 code only once and just let it sit there for the whole 180 seconds and finally it said connected.

Perhaps my issue was that I kept entering the code over and over like the instructions said. Try entering it once then waiting.
Title: Re: Unable to add device OBi 200
Post by: osva on February 04, 2021, 06:10:06 PM
I'm on the same boat.  I have tried probably 50 times already. I guess I'll keep trying.
OBI202
Title: Re: Unable to add device OBi 200
Post by: Kaiburr on February 05, 2021, 12:02:43 PM
On my 3rd day of trying.  I've tried using the code once and then cancelling out after 15 sec to get a new code.  Repeated this maybe 30 times.  I've also tried using the same code over and over until the 180 second timer timed out and then I hit retry and begin with a new code.  Done this method for maybe 4 cycles.  No joy, only perpetual sadness.  Need liquid encouragement badly or better instructions/advice.  WTF
Title: Re: Unable to add device OBi 200
Post by: jholme004 on February 05, 2021, 08:16:53 PM
I heard from Poly today and this is what they shared:

QuoteWe are working on our servers recently to improve the performance of our service. We have this KB article that is about issues that we are fixing https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k=

I've noticed their site "off-line" a few times in the last week, so hopefully this will be resolved soon.
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on February 05, 2021, 11:13:30 PM
Poly has performed two recent server upgrades, and another one is scheduled for Saturday 6 Feb.

It might be best to just wait until Sunday.

Meanwhile, they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.
Title: Re: Unable to add device OBi 200
Post by: cab123 on February 06, 2021, 10:45:56 AM
Quote from: SteveInWA on February 05, 2021, 11:13:30 PM
Poly has performed two recent server upgrades, and another one is scheduled for Saturday 6 Feb.

It might be best to just wait until Sunday.

Meanwhile, they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

Server upgraded, same result. Very frustrating.
Title: Re: Unable to add device OBi 200
Post by: osva on February 06, 2021, 02:50:07 PM
It just went through after 70 times.  I just entered the **5 code and waited for the last few times.
Title: Re: Unable to add device OBi 200
Post by: mbywaletz on February 06, 2021, 02:57:25 PM
Quote from: osva on February 06, 2021, 02:50:07 PM
It just went through after 70 times.  I just entered the **5 code and waited for the last few times.


Same Boat, just entered 40 times for over 2 hours. Still Nothing. I guess will try tomorrow.
Title: Re: Unable to add device OBi 200
Post by: cab123 on February 07, 2021, 09:14:56 AM
I tried it at 1:30 am ET, but still no luck with this. Does it make sense to create a different account? Can't believe there isn't a solution.   
Title: Re: Unable to add device OBi 200
Post by: BobPo on February 07, 2021, 01:16:37 PM
I've been on Google Voice since its inception in 2009. It's been a rocky ride sometimes. Always found answers to my problems on the forum. Thanks mostly to SteveInWA. I noticed on Thursday the green phone LED on my OBi200 was out. No calls in or out. Got the "not receiving a response from the service provider" message. Sometimes you have to ride these out and it gets corrected, but still not working today.
Dialed **9-222-222-222 and the echo test passed. Dialed ***1 to get my IP address and find out if DHCP was enabled. The default login is admin, admin. Checked that my firmware was current. I have Google Voice on 2 cell phones and a tablet and it's working ok.
Like others, tried many times to add my device. No go.
Decided to start from scratch, deleted SP1, and did a factory reset. Still no go adding a device after multiple tries on different browsers.
On page 53 of this guide I noticed under System Status, WAN Status that the DNSServer2 was 8.8.8.8. Yeah, I know this is for an Obi202. https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf (https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf)
And yes this has been mentioned several times on this forum. Under System Management and WAN Settings I set the DNSServer2 to 8.8.8.8, Saved, and Rebooted the Obi200. Went back to my account and tried to add my device. I got the same message but the Google Voice config came up this time and asked me a few questions. My Obi200 magically, or it might have been sheer luck, came back up on my dashboard and my phone is now working.

Title: Re: Unable to add device OBi 200
Post by: MB20212 on February 07, 2021, 04:46:29 PM
Same issue. New OBI200 device and OBI times out everytime I try to add the device. Tried about 10 times so far, used two browsers with adblock disabled

Note: The site shows a "Soft Phone" under devices, but there is no google voice configuration available.
Title: Re: Unable to add device OBi 200
Post by: jholme004 on February 07, 2021, 08:28:33 PM
Quote from: cab123 on February 07, 2021, 09:14:56 AM
I tried it at 1:30 am ET, but still no luck with this. Does it make sense to create a different account? Can't believe there isn't a solution.   

You can try, but will be the same "hit or miss". I did try making a new account and then went back to using the old one.  I don't think their issues are at the account level.
Title: Re: Unable to add device OBi 200
Post by: cab123 on February 08, 2021, 10:41:43 AM
After hundreds of attempts, my device was added!! BUT on this specific attempt, I stepped away for a few minutes. When I returned, I saw the congratulations message and the confirmation button. When I clicked to confirm, a message popped up that I had "timed out." UGH! I almost threw my laptop out the window.

Fortunately, about five attempts later, I received another congratulations message.   ;D Hallelujah!

What a nightmare process.
Title: Re: Unable to add device OBi 200
Post by: ebf6 on February 08, 2021, 12:35:02 PM
Quote from: SteveInWA on February 05, 2021, 11:13:30 PM
... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on February 08, 2021, 01:48:39 PM
Quote from: ebf6 on February 08, 2021, 12:35:02 PM
Quote from: SteveInWA on February 05, 2021, 11:13:30 PM
... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?
From the horse's mouth: https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k=
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on February 08, 2021, 03:44:39 PM
Quote from: ebf6 on February 08, 2021, 12:35:02 PM
Quote from: SteveInWA on February 05, 2021, 11:13:30 PM
... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?

Yes, you'll hear it say that and you will see what is happening on the website.  This is nothing new.  They're just telling you to re-try sending the same 4-digit code (e.g. **5 1234) during the 180 second count-down, vs. canceling and generating a new code.  Only generate a new code if the procedure dies at the end of the count-down without success.
Title: Re: Unable to add device OBi 200
Post by: BobPo on February 09, 2021, 04:07:22 AM
https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k (https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k)

Just keep trying to add. Not a great selling point for their products.
Title: Re: Unable to add device OBi 200
Post by: RonLynnwood on February 09, 2021, 09:06:46 PM
Hi everyone!  Just also wanted to chime in about what a PoS the registration is, can't get my device added.

Also, go to "FAQ", then "Troubleshooting", then "Add Device does not work when doing **5 during OBiTALK set-up."

This says

Quote
Add Device does not work when doing **5 during OBiTALK set-up.
Please follow the Self-Troubleshooting Guide: http://www.obihai.com/support/troubleshooting/trs1-3

Go to that link.  Some excellent advice there!   ;D

Quote
if that Add Device page remained the same, does not change within the span of 180-Secs countdown, with pop-message remained, please re-input the same code again (**5 1234) after 10-Secs to 15-Secs.

If the first 10-Secs to 15-Secs round and page remained, please repeat the same code **5 1234. If that 180-Secs countdown ends with Add Device page unchanged, please wait up to 2-minutes and try Add Device again.

Hmm, speaka da English?  Apparently not.  What is this BS trying to say.  Who knows, probably makes no difference.
Title: Re: Unable to add device OBi 200
Post by: JamminJohn on February 12, 2021, 10:54:03 AM
I'm having the same issue.  Got a brand new OBi200 from Amazon.  The echo test works just fine.  When I put in the **5XXXX code, it says, the "code as been sent to the server", but nothing ever happens.  I did this a few minutes ago and during the timeout countdown, I entered the code about 12 times, got the same reply every time, but the device never go added.  If I've just wasted my money on this device, everyone needs to be warned.  Based on what I'm reading on this forum, this device is a SCAM, unless someone can convince me otherwise.
Title: Re: Unable to add device OBi 200
Post by: drgeoff on February 12, 2021, 11:00:13 AM
Quote from: JamminJohn on February 12, 2021, 10:54:03 AM
I'm having the same issue.  Got a brand new OBi200 from Amazon.  The echo test works just fine.  When I put in the **5XXXX code, it says, the "code as been sent to the server", but nothing ever happens.  I did this a few minutes ago and during the timeout countdown, I entered the code about 12 times, got the same reply every time, but the device never go added.  If I've just wasted my money on this device, everyone needs to be warned.  Based on what I'm reading on this forum, this device is a SCAM, unless someone can convince me otherwise.
It most definitely is not a scam but until Obihai/Poly finally nail this problem which has arisen within the last year you will probably need to try many, many more times than 12.  :(
Title: Re: Unable to add device OBi 200
Post by: randy129 on February 12, 2021, 02:01:26 PM
Any guidance relative to finding success during a different/better time of day?

I see from the https://status.obitalk.com/ page that there is an upgrade planned but it's not clear that it will improve the configuration portal issues.

QuoteScheduled Maintenance
System Upgrade
Feb 13, 18:00-20:00 UTC
Hi PDMS-SP Users,

PDMS-SP services will be upgraded to improve performance. During this time, the service may be slightly interrupted. Thank you for your patience.


Title: Re: Unable to add device OBi 200
Post by: MrChiGuy on February 13, 2021, 09:52:17 AM
It took me at least 10 tries over a few days before the connection finally worked. I had to wait almost the full timeout period before the final attempt worked. Calling the test number more than once during the timeout period after hearing the message that the code has been sent to the server will make no difference. If it does not work within the timeout, you have to start over with a new code each time. I opened up the recommended ports on my firewall and set my DNS address to 4.2.2.2, but I suspect none of that actually contributed to it working, based on other posts I have seen here. Apparently persistence pays, but it is pretty ridiculous that it does not work the first time every time. Maybe the alleged system upgrade that was posted by another person will help. I have connected to Google Voice and tested sending and receiving FAXes using an analog FAX machine, which was my reason for purchasing the OBi200, and it is working.
Title: Re: Unable to add device OBi 200
Post by: randy129 on February 13, 2021, 12:42:18 PM
Couldn't be happier to see a system maintenance notice....  :-)
Title: Re: Unable to add device OBi 200
Post by: randy129 on February 13, 2021, 12:43:14 PM
...and now that the maintenance is complete I was able to add my OBi200...  !!
Title: Re: Unable to add device OBi 200
Post by: hi11e1 on February 13, 2021, 01:24:51 PM
I WAS LITERALLY ABOUT TO CONGRATULATE YOU BECAUSE I WAS UNABLE TO GET IT TO WORK!!

In the middle of replying I happened to go back to the Add Device page and saw that it FINALLY worked!
After LITERALLY OVER A HUNDRED attempts.

The only difference between the last attempt and all prior attempts was that I registered for this forum--which I HIGHLY DOUBT would have made the difference.

Weird.
Title: Solved Problme
Post by: garyro on February 15, 2021, 02:00:32 PM
After reading through the forum. I realized the best way to solve my problem was to put the piece of crap back in the box and return it to amazon. Just don't have the time to call the **$## ### hundreds of times.
Title: Re: Unable to add device OBi 200
Post by: Manisha on February 16, 2021, 12:30:31 PM
I still can't add device trying since yesterday
Title: Re: Unable to add device OBi 200
Post by: 3waller on February 18, 2021, 07:39:00 AM
I have been trying for two weeks now with my OBI 202.  Hundreds of attempts, no luck.  This is crazy.
Title: Re: Unable to add device OBi 200
Post by: jonbo33 on February 21, 2021, 03:48:51 PM
Quote from: maruthi on December 23, 2020, 09:49:15 AM
I am unable to add OBi 200 device. Echo test works fine. I performed factory reset.
After doing the above, I am unable to add device.
There is no phone number to call for help.

I was able to add my Obi200 after some simple settings changes, see post here https://community.linksys.com/t5/Wireless-Routers/FIXED-WRT32X-VOIP-Issues-with-Polycom-Obi200/td-p/1446269 (https://community.linksys.com/t5/Wireless-Routers/FIXED-WRT32X-VOIP-Issues-with-Polycom-Obi200/td-p/1446269)

tl;dr Obi200 admin: System Management / WAN Settings: DNSServer1 value 8.8.4.4 (google or whatever); WRT32X Advanced Settings, Local Network Settings - LAN Security: DMZ set to Obi200 IP address;  and checked "Respond to WAN Pings"  Can reset DMZ and Ping settings after added.
Title: Re: Unable to add device OBi 200
Post by: clong83 on March 04, 2021, 01:45:24 PM
Quote from: jonbo33 on February 21, 2021, 03:48:51 PM

I was able to add my Obi200 after some simple settings changes, see post here https://community.linksys.com/t5/Wireless-Routers/FIXED-WRT32X-VOIP-Issues-with-Polycom-Obi200/td-p/1446269 (https://community.linksys.com/t5/Wireless-Routers/FIXED-WRT32X-VOIP-Issues-with-Polycom-Obi200/td-p/1446269)

tl;dr Obi200 admin: System Management / WAN Settings: DNSServer1 value 8.8.4.4 (google or whatever); WRT32X Advanced Settings, Local Network Settings - LAN Security: DMZ set to Obi200 IP address;  and checked "Respond to WAN Pings"  Can reset DMZ and Ping settings after added.


After trying the **5 method a huge number of times and never having any succes, I did this and it worked, first try.  Thank you!

I have a netgear router.  I altered the WAN settings to have the DMZ server point to the ObiBox, and had it respond to pings.  I already have my DNS servers set to 8.8.8.8 and 8.8.4.4 as default, so I am not sure if that is necessary or not.
Title: Re: Unable to add device OBi 200
Post by: Ally50 on March 18, 2021, 09:09:49 AM
Has anyone found a solution yet? I have been trying for 3 days and still unable to add a device. This began when I decided I wanted to move the OBI200 to a different location using a wifi dongle.  Working fine before. Tried original location and hook up and still no go. Echo test works. Thanks for any help you may provide.
Title: Re: Unable to add device OBi 200
Post by: drgeoff on March 18, 2021, 09:36:29 AM
Quote from: Ally50 on March 18, 2021, 09:09:49 AM
Has anyone found a solution yet? I have been trying for 3 days and still unable to add a device. This began when I decided I wanted to move the OBI200 to a different location using a wifi dongle.  Working fine before. Tried original location and hook up and still no go. Echo test works. Thanks for any help you may provide.
There is no need to remove a device from your dashboard when moving it to a different location or network.
Title: Re: Unable to add device OBi 200
Post by: Ally50 on March 18, 2021, 10:36:19 AM
Except I already moved it and now am unable to add the device to OBI Talk. It never connects to the server.
Title: Re: Unable to add device OBi 200
Post by: TFSJ on March 18, 2021, 10:30:02 PM
Quote from: Ally50 on March 18, 2021, 10:36:19 AM
Except I already moved it and now am unable to add the device to OBI Talk. It never connects to the server.

Assuming you have tried adding without the "GV setup" option? I was able to add my new OBI202 after a couple of attempts. It never happened within the 15s the instructions say. I just repeatedly did the **5 till it appeared. Assuming what folks on the forums are saying brute force is your only option. I then ran into a problem getting GV added as a service. No matter what I did it would say offline. Same scenario brute forced it, then got busy and when i came back it all of sudden showed "Connected". Luck of the draw.

Try at least 10 time or till the timeout counter reaches 0. Then if it doesn't work try again later. I was able to add the device around 10PM and 8AM PST. I even removed / added it back 2 times while trying to get GV working.

I did add port forwarding for the OBI ports to my router to no visual change. I was able to add the device both with and without the port forwarding. Not sure about setting up GV. Was going to try connecting the device directly to the modem today if it hadn't started working. Good luck!
Title: Re: Unable to add device OBi 200
Post by: ronstory on March 19, 2021, 05:17:59 PM
Anybody had any luck adding a device recently?   I have been trying on and off for 6 hours and no joy. :(
Title: Re: Unable to add device OBi 200
Post by: ronstory on March 19, 2021, 11:36:56 PM
OK, now at close to 12+ hours of  attempting to register a new device to my account.

Do I just return it to amazon?  I really don't want to since I have 2 other devices. :(
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on March 20, 2021, 11:41:19 AM
Quote from: ronstory on March 19, 2021, 11:36:56 PM
OK, now at close to 12+ hours of  attempting to register a new device to my account.

Do I just return it to amazon?  I really don't want to since I have 2 other devices. :(

I really hate to say this, but given the lack of competent support from Poly, I no longer recommend buying an OBiTALK device to use with consumer Google Voice.  I suggest either returning it, or using it with some other Internet Telephone Service Provider (ITSP).
Title: Re: Unable to add device OBi 200
Post by: Taoman on March 20, 2021, 01:33:59 PM
Quote from: SteveInWA on March 20, 2021, 11:41:19 AM

I really hate to say this, but given the lack of competent support from Poly, I no longer recommend buying an OBiTALK device to use with consumer Google Voice. 

I can't say I disagree with you.

I am to the point of wanting to flash my spare OBi200 with Naf's third-party firmware that allows you to connect to Google Voice directly without needing to use OBiTALK.
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on March 20, 2021, 01:51:31 PM
I'll also note:  AFAIK from discussions with my Google Voice sources over the past year, there are no plans at this time to kill off or otherwise change the ability to run consumer Google Voice on consumer OBiTALK devices.  Of course, things can change, but this is the current situation.

BUT:  it is worth understanding that Google's primary focus is on their business version of Google Voice for Google Workspace, including continuous improvement of performance and reliability, and adding new features.  Consumer GV benefits from the "trickle down" effect.  However, with regard to OBiTALK stuff, GV for Workspace uses different Poly hardware, and it is provisioned and managed by a different API between the two companies.  It would be a very low priority for Google to devote any time to consumer OBiTALK device use.

I have no inside information whatsoever about what's currently going on at Poly WRT consumer devices.
Title: Re: Unable to add device OBi 200
Post by: Taoman on March 20, 2021, 02:38:50 PM
Quote from: SteveInWA on March 20, 2021, 01:51:31 PM
there are no plans at this time to kill off or otherwise change the ability to run consumer Google Voice on consumer OBiTALK devices.

I remember reading on a Google blog post several years ago from a GV manager (of some sort) that there were quite a few Google employees that used OBi devices to connect to GV. However, this was well before GV for Workspace was around. The impression I got (which could be wrong) was that was part of the reason Google wanted to keep supporting OBi devices to connect with GV. But I assume by this point those Google employees would now be using GV for Workspace rather than the consumer version.
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on March 20, 2021, 03:52:21 PM
Quote from: Taoman on March 20, 2021, 02:38:50 PM
Quote from: SteveInWA on March 20, 2021, 01:51:31 PM
there are no plans at this time to kill off or otherwise change the ability to run consumer Google Voice on consumer OBiTALK devices.

I remember reading on a Google blog post several years ago from a GV manager (of some sort) that there were quite a few Google employees that used OBi devices to connect to GV. However, this was well before GV for Workspace was around. The impression I got (which could be wrong) was that was part of the reason Google wanted to keep supporting OBi devices to connect with GV. But I assume by this point those Google employees would now be using GV for Workspace rather than the consumer version.

It was likely a comment I made at that time.

Yeah, hardly anyone at Google even uses a desk phone anymore.  They instead use either the Google Voice web browser client or the Google Voice apps on their smartphones.  This is one thing that made the COVID-19 switch to work-from-home easier.

However, as far as working with Poly goes, yes, they still do have an ongoing relationship for GV for Workspace hardware, oh, and also for Google Fiber Phone (the black box supplied for Google Fiber Phone is a re-purposed OBi 200).
Title: Re: Unable to add device OBi 200
Post by: volkswagner on March 20, 2021, 05:50:24 PM
For me this is not even a Google Voice issue. I have an ITSP account to add multiple customer devices into one portal so I can manage the devices. If I can't add the device, I can't manage it.

It looks like they did some updates to the site today and I was able to activate one device on the first try!

Hopefully, this remains functional. I still never heard from any humans at Polycom even after submitting a support request. I really hoped a known brand like Poly would increase the value and customer support but it seems equally bad or even worse compared to issues prior to the acquisition.

From earlier today:
maintenance window obitalk.com 3/20/21 8am-12pm PST
(https://photos.app.goo.gl/6F1DmBbdtWwxjcRcA)

Title: Re: Unable to add device OBi 200
Post by: PDX_Mark on March 26, 2021, 02:29:21 AM
I wanted to add another Obi and I can not . I have tried THOUSANDS of times over last months and no luck. I already have 3 in same portal so I know how it should work.

Does anyone know how to configure third party firmware  without portal for Google Voice? I get no answer on dslreports thread.

thanks

Mark
Title: Re: Unable to add device OBi 200
Post by: PDX_Mark on March 26, 2021, 02:30:31 PM
Oddly enough,

I tried to add an obi again last night HUNDREDS of times with what appeared to be no luck. After giving up I walked away from Obi and  computer. This morning I found on my screen that the obi was successfully added.

Maybe they are being added with a delay?
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 03, 2021, 12:24:18 PM
Tried to add a new Obi200 and about 20 times and it has failed each time.

What to do now?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 03, 2021, 01:59:48 PM
Quote from: LogHome on April 03, 2021, 12:24:18 PM
Tried to add a new Obi200 and about 20 times and it has failed each time.

What to do now?
Patience, grasshopper.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 03, 2021, 02:09:06 PM
They have my device listed as a soft phone. What is a soft phone?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 03, 2021, 02:46:21 PM
Quote from: LogHome on April 03, 2021, 02:09:06 PM
They have my device listed as a soft phone. What is a soft phone?
1.  No they do not.

2.  http://www.obitalk.com/forum/index.php?topic=905.0

However the apps mentioned are no longer available for download.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 03, 2021, 02:54:52 PM
Will this eventually register or do I just return it to Amazon?

I've tried about 50 times already and they all fail.
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 03, 2021, 03:03:21 PM
Quote from: LogHome on April 03, 2021, 02:54:52 PM
Will this eventually register or do I just return it to Amazon?

I've tried about 50 times already and they all fail.
"Eventually" is a long  time. How long can you wait?

Some might tell you that 50 times is less than it took them.

The jury is still out on whether its the number of times or the total length of time that is a major factor.

Unless you want to use Google Voice you can configure everything else without adding the OBi to a dashboard.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 03, 2021, 07:52:19 PM
I'm about ready to give up on this POS and send it back to Amazon.

How can they even sell a product that is completely useless and can't even be registered or activated on their own site?

Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 04, 2021, 10:04:23 AM
Quote from: LogHome on April 03, 2021, 07:52:19 PM
I'm about ready to give up on this POS and send it back to Amazon.

How can they even sell a product that is completely useless and can't even be registered or activated on their own site?


Everything worked well for many years before there were a few signs that all was not well with Obihai.  Then the acquisition by Poly and things have steadily got worse. Tech support not worthy of the name, EOLing the OBi1x0 devices badly handled including censorship of forum posts, outages of the portal without 24/7 coverage, issues with the forum (posts and messages), lack of supply of devices including complete disappearance from UK, Europe and Australia, severe problems with registering devices to the portal, withdrawal of Obiplus and Obiextras.

The hardware devices themselves are fine and, unless you want Google Voice, can be used with virtually all other Internet Telephony Service Providers.  Configured using the onboard management interface they compare extremely favourably both performance and feature-wise with other Analogue Telephone Adaptors.  But that doesn't excuse the absolutely dreadful customer experience that Poly have been responsible for inflicting.  At some point Amazon will say enough is enough and that will be the end of the retail sales of OBis.
Title: Re: Unable to add device OBi 200
Post by: Smee on April 04, 2021, 10:31:50 AM
I'll add my 5 cents here since it seems I got lucky. I was dreading having to add new Obi for my father in law after having read the forums. Sure enough, I tried for two days for 3 or 4 hours without success. On the third day after a few tries, I changed tactics. I powered off the Obi 200, waited for the network light to come on and immediately started to add to the dashboard. I tried twice and was successful on that second try. I'm wondering if this isn't an issue where some connection between the provisioning server and the Obi is lost after a few minutes of establishing a connection with Obihai servers after power up. I know though that point to point calls work without a device being provisioned because I tried it, but maybe for the provioning server it's different, who knows. The second time I tried, I waited about a minute before power up just to be sure nothing could still hang a connection and it was promptly added like the old days. Maybe folks having the issue could try that to see if it helps them.

Smee
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 04, 2021, 12:15:25 PM
Amazon Return tomorrow  >:(

Does everyone else that can't add device show a "Soft Phone" under my devices?

Are there any other devices that will work with a Google Voice # ?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 04, 2021, 01:47:09 PM
Quote from: LogHome on April 04, 2021, 12:15:25 PM
Does everyone else that can't add device show a "Soft Phone" under my devices?

Are there any other devices that will work with a Google Voice # ?
http://www.obitalk.com/forum/index.php?topic=905.0

No other ATAs.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 04, 2021, 03:42:56 PM
This just plain sucks.

So, if I can do the echo test just fine does that mean everything is fine on my end ?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 04, 2021, 04:08:57 PM
Quote from: LogHome on April 04, 2021, 03:42:56 PM
This just plain sucks.

So, if I can do the echo test just fine does that mean everything is fine on my end ?
I would hesitate to say that a successful echo test is a 100% guarantee that everything is fine on your end.  But that success is a good starting point and given the widespread postings by people having the same problem with the **5 procedure I would be reasonably confident that the Obihai servers are responsible for your individual misery.

If you want some encouragement bear these two points in mind.

1.  Lots of posters do report eventual success.

2.  Once your OBi is configured for GV and/or any other ITSP, no infrastructure run by or on behalf of Obihai/Poly is involved in making or receiving calls using GV and/or other ITSPs.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 04, 2021, 04:51:45 PM
Thanks for your replies.

Maybe I should hold off returning to Amazon and give it a few more days.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 05, 2021, 07:19:43 AM
Does changing this make any difference?

To modify your OBi's DNS, please do the following:
Dial ***1 to get OBi's IP address
Enter the IP address on your browser. (click HERE for example)
Select System Management from the left-side navigation menu
Select Network Settings
Locate the parameter called: DNSServer1
Make DNSServer1 = 4.2.2.2 (This is a free public DNS server)
Select "Submit" to save and Reboot the OBi
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 05, 2021, 09:16:45 AM
Quote from: LogHome on April 05, 2021, 07:19:43 AM
Does changing this make any difference?

To modify your OBi's DNS, please do the following:
Dial ***1 to get OBi's IP address
Enter the IP address on your browser. (click HERE for example)
Select System Management from the left-side navigation menu
Select Network Settings
Locate the parameter called: DNSServer1
Make DNSServer1 = 4.2.2.2 (This is a free public DNS server)
Select "Submit" to save and Reboot the OBi
This does not improve the chances of a registration attempt being successful.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 05, 2021, 09:36:50 AM
I have literally tried to add this thing 400-500 times in the past 2-3 days with absolutely no luck at all  >:(

About to throw in the towel.  
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 05, 2021, 10:54:59 AM
Just called Polycom and they said my Obi200 is defective as it's showing a different Obi # in the system than the actual Obi # on the bottom of the device and the cardboard box.

Request a picture showing the bottom of the device, box and said they would FedEx me a new replacement and not to return to Amazon.

He said a lot of the units Amazon are shipping are defective with this same problem.

Does this sound fishy or what?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 05, 2021, 11:01:48 AM
Quote from: LogHome on April 05, 2021, 10:54:59 AM
Just called Polycom and they said my Obi200 is defective as it's showing a different Obi # in the system than the actual Obi # on the bottom of the device and the cardboard box.

Request a picture showing the bottom of the device, box and said they would FedEx me a new replacement and not to return to Amazon.

He said a lot of the units Amazon are shipping are defective with this same problem.

Does this sound fishy or what?
I recall a couple of posts in the last few months about discrepancies between OBi number on carton, OBi number on underside and OBi number on the portal.

eg http://www.obitalk.com/forum/index.php?topic=17957.msg107132#msg107132

However, in that instance at least, that does not seem to have made it impossible to register to the dashboard.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 05, 2021, 11:11:05 AM
Quote from: drgeoff on April 05, 2021, 11:01:48 AM
Quote from: LogHome on April 05, 2021, 10:54:59 AM
Just called Polycom and they said my Obi200 is defective as it's showing a different Obi # in the system than the actual Obi # on the bottom of the device and the cardboard box.

Request a picture showing the bottom of the device, box and said they would FedEx me a new replacement and not to return to Amazon.

He said a lot of the units Amazon are shipping are defective with this same problem.

Does this sound fishy or what?
I recall a couple of posts in the last few months about discrepancies between OBi number on carton, OBi number on underside and OBi number on the portal.

eg http://www.obitalk.com/forum/index.php?topic=17957.msg107132#msg107132

Looks like this guy was able to add his device though.  Maybe this is not my problem after all?
Title: Re: Unable to add device OBi 200
Post by: drgeoff on April 05, 2021, 11:31:42 AM
As a matter of interest do the serial numbers match?  Carton, underside and on the Status page when you login (admin, admin) locally with a browser to the OBi's IP address on your LAN. (Dial ***1 and listen if you need to find the IP address.)
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 05, 2021, 11:35:37 AM
Quote from: drgeoff on April 05, 2021, 11:31:42 AM
As a matter of interest do the serial numbers match?  Carton, underside and on the Status page when you login (admin, admin) locally with a browser to the OBi's IP address on your LAN. (Dial ***1 and listen if you need to find the IP address.)

The numbers on the bottom of the device and box are the same, completely different number on the Obi's IP page.

The serial number is the same across the board.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 05, 2021, 04:00:40 PM
So, do you think getting a replacement will make any difference?
Title: Re: Unable to add device OBi 200
Post by: SteveInWA on April 05, 2021, 04:49:13 PM
Quote from: LogHome on April 05, 2021, 04:00:40 PM
So, do you think getting a replacement will make any difference?

NO.

There is nothing on your end that is responsible for your device's failure to register to the portal via **5.  It is the same problem everyone else has reported.  Your device is not defective, and there are no special settings needed, nor any settings that will make a difference.

Just keep trying.

Start the **5xxxx procedure.  Keep re-entering the SAME CODE every few seconds during the timer countdown.  Don't keep restarting/requesting a new code.  After it times out, just let it sit there, untouched for a while ("while" meaning longer than 5 minutes, less than an hour).  Then, start over with a new **5xxxx code.  Eventually, after you have given up all hope, it will work.

If you don't want to deal with this hassle, then return the device; otherwise, there is no need to keep posting more questions about this.
Title: Re: Unable to add device OBi 200
Post by: LogHome on April 06, 2021, 07:36:19 AM
Quote from: SteveInWA on April 05, 2021, 04:49:13 PM
Quote from: LogHome on April 05, 2021, 04:00:40 PM
So, do you think getting a replacement will make any difference?

NO.

There is nothing on your end that is responsible for your device's failure to register to the portal via **5.  It is the same problem everyone else has reported.  Your device is not defective, and there are no special settings needed, nor any settings that will make a difference.

Just keep trying.

Start the **5xxxx procedure.  Keep re-entering the SAME CODE every few seconds during the timer countdown.  Don't keep restarting/requesting a new code.  After it times out, just let it sit there, untouched for a while ("while" meaning longer than 5 minutes, less than an hour).  Then, start over with a new **5xxxx code.  Eventually, after you have given up all hope, it will work.

If you don't want to deal with this hassle, then return the device; otherwise, there is no need to keep posting more questions about this.

Thanks for the reply. Sorry if your not too thrilled with my questions.
Title: Re: Unable to add device OBi 200
Post by: akeru on April 26, 2021, 07:35:30 PM
After spending an hour on  ** 1234, I gave up on that route. One of the earlier replies here talked about the firmware/software holding onto a residual older IP address, possibly creating this headche.

I upgraded my firmware to the last available march 2019 version for obi202, but I was planning on reflashing even if I had the latest firmware in the hope of erasing any older residual IP.

On reboot, I was able to confirm my device and add my GV number on first attempt. YMMV - It could have  well been a coincidence.