OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: Gadz on April 30, 2021, 11:49:34 PM

Title: 403 forbidden and declined errors
Post by: Gadz on April 30, 2021, 11:49:34 PM
I have looked on this forum in every category doing everything that has been suggested and it will not fix. it works on every device i have GV linked to (PC and cell), lastest firmware, removed and added, etc.. before i try my final "durability" test with this phone.. does anyone else have a solution? its an OBi2182. This really shouldnt take 3+ hours and a refill of blood pressure medication to set up
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 01, 2021, 01:00:36 AM
It isn't clear to me what problem you have. What exactly are you trying to do that gives those errors?
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 01, 2021, 01:07:40 AM
im trying to connect this OBi2182 to Google Voice.. it is giving me nothing but grief with this 403 forbidden/declined error.. status is green.. everything else works fine (status wise) it just will not do the one thing i need and that is connect to google voice.. i can use GV through my pc, and my cell.. but not this phone. and it is the only reason why i got it
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 01, 2021, 02:12:03 PM
Quote from: Gadz on May 01, 2021, 01:07:40 AM
im trying to connect this OBi2182 to Google Voice.. it is giving me nothing but grief with this 403 forbidden/declined error.. status is green.. everything else works fine (status wise) it just will not do the one thing i need and that is connect to google voice.. i can use GV through my pc, and my cell.. but not this phone. and it is the only reason why i got it
Please explain what steps you are taking to configure your 2182 for GV and what happens at each of those steps.
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 01, 2021, 02:57:22 PM
i plug in the phone, it has connection to the internet. i do the activation code like the book says. i can contact the echo server server. then i go to the website and sign in using my google sign in.. like the book says.. i click "Yes" to add the phone to the dashboard and add the phone to my account. i follow the prompts on the dashboard to add GV.. it brings up the ToS (well kind of.. it says support.google.com wont connect) but it has a "yes" on top.. and has me sign in to google.. I do that and it comes up with the small window of it trying to connect but always results in:

Connect Failed: 403 Forbidden (server=216.239.36.145

OR

Connect Failed: 403 Declined (server=216.239.36.145

again.. it works on my cell and works on my PC. on this forum i see quite a few people that had the same issue yet no one with a solid response on how to fix it. the theories that are mentioned sometimes work or sometimes dont within those threads but nothing has worked for me. is this phone just not compatible with GV?
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 01, 2021, 04:09:11 PM
The 2182 does work with GV.

See the final bullet point in the post by SteveInWA at http://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076.
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 01, 2021, 04:18:38 PM
they do match.. i have a number. again it works on my pc and my cell.. using the same account and same number and it gives me those 403 errors
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 01, 2021, 04:43:26 PM
just to add.. i have also done everything in that link above numerous times.. and just for "fun" did it again after you posted it.. and still getting the same error
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 01, 2021, 04:49:12 PM
Only other idea I have at the moment is to try using a different web browser.
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 01, 2021, 06:34:53 PM
honestly.. i didnt even think to try that. So thank you for suggesting it.. however i did try it just now to get the very same result.. it doesnt even mention OBi in my google voice as any type of device
Title: Re: 403 forbidden and declined errors
Post by: SteveInWA on May 02, 2021, 02:48:20 AM
What kind of Google account is this; a consumer you@gmail.com account, or business you@yourcompany.com Google Workspace (formerly G Suite) domain?
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 02, 2021, 07:31:17 AM
it is a google workspace account
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 02, 2021, 08:13:49 AM
Quote from: Gadz on May 02, 2021, 07:31:17 AM
it is a google workspace account
That is not (and never has been) supported on the OBi2182. (Nor on the OB1000 series phones nor the OBi Analogue Telephone Adaptors.)

http://www.obitalk.com/forum/index.php?topic=17359.msg104959#msg104959
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 03, 2021, 11:32:31 AM
ahh ok.. well that makes sense on why it doesnt work. I should have done more research before buying the phone i guess.

thank you for all of your help

edit: so why is it.. that desk phones only work for google workspace account.. but the 2182 (a deskphone) doesnt support the workspace account.. that seems like it renders the phone useless... not to sound like jerk or anything.. but that is what it seems like to me.. im new to both the OBi and google voice.. and just wasted $50 bucks on a pretty paper weight.
Title: Re: 403 forbidden and declined errors
Post by: SteveInWA on May 03, 2021, 12:56:57 PM
There are dozens of other VoIP service providers that you can use with any current OBiTALK or Poly ATA or IP phone.  It's not a paperweight.  In fact, you should pat yourself on the back for getting a top-of-the-line, ~$200 phone for fifty bucks.

Google Voice is a special case.  Consumer Google Voice and Workspace Google Voice use entirely different provisioning and authentication systems.  There are no new products being manufactured that support consumer GV.  The last such product was the 2182.  The first, and only, so far, products to support Workspace Google Voice are the Poly VVX x50 series.
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 03, 2021, 05:38:48 PM
the phone looks great but my work only uses google voice. every review and feature mention how well it works with GV.. but it doesnt.. i dont need another VoIP .. i wouldnt even want google voice if my wife didnt require it. i was attempting to save some usage on my personal cell is all.. if it doesnt support GV then it shouldnt say it does.. or the reviews shouldnt say how easy it is to hook up with GV.. again i have nothing against the phone itself.. just frustrating that a new top of the line phone doesnt work with GV yet says everywhere that it does.
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 03, 2021, 05:51:09 PM
It works with what was the only version of Google Voice at the time.  And that version is what 99% of people who have heard of Google Voice think it is.
Title: Re: 403 forbidden and declined errors
Post by: SteveInWA on May 03, 2021, 06:14:28 PM
Quote from: Gadz on May 03, 2021, 05:38:48 PM
the phone looks great but my work only uses google voice. every review and feature mention how well it works with GV.. but it doesnt.. i dont need another VoIP .. i wouldnt even want google voice if my wife didnt require it. i was attempting to save some usage on my personal cell is all.. if it doesnt support GV then it shouldnt say it does.. or the reviews shouldnt say how easy it is to hook up with GV.. again i have nothing against the phone itself.. just frustrating that a new top of the line phone doesnt work with GV yet says everywhere that it does.

Workspace Google Voice desk phone use is fully documented, including a list of phones to use, here: 

https://support.google.com/a/answer/9250113?hl=en (https://support.google.com/a/answer/9250113?hl=en)
Title: Re: 403 forbidden and declined errors
Post by: Gadz on May 04, 2021, 07:22:33 AM
I will give that a try.. i appreciate the help
Title: Re: 403 forbidden and declined errors
Post by: Rocket on May 05, 2021, 04:44:38 AM
Hi there.
I have a similar issue.
I have one obi 200, one 202, and two 1022 devices.  I have a consumer google voice and workspace (from back in days when were G suite) account too and all it started about 2-3 weeks ago and is very annoying. It makes all this service useless, no offense but it does. Is connecting it works for a while and then I get a notification that the service is offline. It does this several times during the day. It seems that other accounts like call-centric and in my case a provider from eastern Europe Zadarma works OK, but Google voice accounts are not.
Is getting frustrating.
(//)
https://blog.r-tel.net/2021/05/obi-devices-having-authentication-errors.html
Title: Re: 403 forbidden and declined errors
Post by: drgeoff on May 05, 2021, 07:27:06 AM
@Rocket

You wrote in that blog:

"So not sure what's happening it is related or not to some changes in the OBI system (now Polycom)?!

You appear not to understand that the OBi system (the portal and back-end systems) is only used to configure your device.  With the exception of the Obitalk network (calls made by dialling **9 followed by a 9 digit OBi number) no call set-up nor voice data in or out and no maintenance of registration/connection to a Service Provider uses any infrastructure operated by or on behalf of Obihai/Poly.  All that is handled by direct communication between your device and the Service Provider.  The dashboard merely visualises the information that your OBi reports to it.

Your problems with consumer GV have three possible causes.

1.  Google's infrastructure.

2.  The network between your OBi and Google's infrastructure.

3.  Your OBi.  That is unlikely to be at fault given that you are not experiencing problems with other Service Providers.

As for Workspace GV on OBi200, 202 and 1022, it is not supported. Period.
Title: Re: 403 forbidden and declined errors
Post by: SteveInWA on May 05, 2021, 12:00:25 PM
You have a grandfathered-in consumer Google Voice phone number on an old G Suite account.  Those numbers work on consumer OBi devices because...they are consumer Google Voice numbers.

Google no longer permits adding or transferring those numbers and they are being phased out.  All current Workspace customers must use the paid, business version of Google Voice.  That version will absolutely not work on a consumer OBi device, because the business version has a different authentication and device management system.

Whether or not yours continues to work is irrelevant to using consumer Google Voice on a consumer Gmail account.
Title: Re: 403 forbidden and declined errors
Post by: Rocket on May 06, 2021, 07:51:36 AM
OK. so GV on google workspace is not supported on those devices but the consumer GV it is and the issues still stand with those too. doesn't seem to be any difference between workspace or consumer CV on my end. both types of accounts are acting in the same way.

My voice accounts are very old true, my first one was opened with the invitation based, and the g suite GV accounts were added the first time were available for it.... and since then never have an issue till now (supported or not they just worked).

I guess is time to move on.

Thanks,