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General Support => Installation and Set-Up (Devices) => Topic started by: quoyle on June 12, 2021, 08:16:52 AM

Title: Registration not required OBi 200 no longer working with google voice
Post by: quoyle on June 12, 2021, 08:16:52 AM
My obi 200 has worked fine for over a year. Then stopped. A message said it needed to be reconfigured. I have followed all the steps. I can make outgoing calls, but incoming calls do not work.
Only says "registration not required" for the google voice setting.
Here is a screenshot.
any help much appreciated.
Title: Re: Registration not required OBi 200 no longer working with google voice
Post by: StevenWaters on June 13, 2021, 12:19:05 PM
I'm having the same problem with my OBi202 as of Sunday, June 13, 2021 at 3:00 PM ET. It has been pretty reliable for four years. But starting Thursday, June 10, 2021 at 11:15 PM ET, I have been receiving emails alternately reporting the service is offline because the device is not registered, and then later the service is back online because it's registered, even though I didn't register or change anything.

Today when I logged in to the Device Configuration interface, it says "Registration Not Required." I've tried updating the Google Voice credentials, and I've tried deleting and re-adding it.

But I still can't make OR receive calls.  When people try calling me, it just rings forever, but never rings on my end. When I try placing a call, it plays the old-fashioned "number out of service" tones and says "The number you dialed... XXX-XXX-XXXX... has not received a response from... the service provider." It seems like an intermittent server-related issue that began last Thursday night.
Title: Re: Registration not required OBi 200 no longer working with google voice
Post by: DBuck42 on June 14, 2021, 10:45:59 AM
Quote from: StevenWaters on June 13, 2021, 12:19:05 PM
I'm having the same problem with my OBi202 as of Sunday, June 13, 2021 at 3:00 PM ET. It has been pretty reliable for four years. But starting Thursday, June 10, 2021 at 11:15 PM ET, I have been receiving emails alternately reporting the service is offline because the device is not registered, and then later the service is back online because it's registered, even though I didn't register or change anything.

Today when I logged in to the Device Configuration interface, it says "Registration Not Required." I've tried updating the Google Voice credentials, and I've tried deleting and re-adding it.

But I still can't make OR receive calls.  When people try calling me, it just rings forever, but never rings on my end. When I try placing a call, it plays the old-fashioned "number out of service" tones and says "The number you dialed... XXX-XXX-XXXX... has not received a response from... the service provider." It seems like an intermittent server-related issue that began last Thursday night.

I am having the same problem. Any thoughts?
Title: Re: Registration not required OBi 200 no longer working with google voice
Post by: bsdaiwa on August 25, 2021, 05:34:34 PM
I see the same problem, any solution?
Title: Re: Registration not required OBi 200 no longer working with google voice
Post by: SteveInWA on August 25, 2021, 05:35:41 PM
Quote from: bsdaiwa on August 25, 2021, 05:34:34 PM
I see the same problem, any solution?

This thread was completely unrelated to today's outage, which should now be resolved.

https://www.google.com/appsstatus/dashboard/incidents/cuYQpSPwGyTRb1Uuf4ED (https://www.google.com/appsstatus/dashboard/incidents/cuYQpSPwGyTRb1Uuf4ED)
Title: Re: Registration not required OBi 200 no longer working with google voice
Post by: bsdaiwa on August 25, 2021, 06:03:05 PM
My issue was resolved when I noticed that the new upgrade had not been done. Once I did a manual install the problem was resolved.