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OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: Moonwalker on September 02, 2021, 07:36:47 PM

Title: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: Moonwalker on September 02, 2021, 07:36:47 PM
Here's a new one for me. Making calls I am no longer hearing a ring tone on my end yet the phone I am calling is ringing. Thought the service was out at first. I can make and receive calls fine. I just have to wait listening to silence until hopefully somebody picks up. Anybody know what the problem is and how to correct it?
Title: Re: OBI202 no ring tone on outgoing calls?
Post by: JDAIowa on September 03, 2021, 10:15:18 AM
I started to have the same issue last night.  I have not updated the firmware, but plan to do that and see if it will resolve the problem.
Title: Re: OBI202 no ring tone on outgoing calls?
Post by: Moonwalker on September 03, 2021, 12:07:40 PM
Quote from: JDAIowa on September 03, 2021, 10:15:18 AM
I started to have the same issue last night.  I have not updated the firmware, but plan to do that and see if it will resolve the problem.

Well, considering my 202 is already updated, I don't think that alone will fix this issue. However, the update reset the web page control panel accessibility to off, which is easily corrected, so now I'm curious as to whether the update may also have reset something within the control panel disabling the ring tone on my end.

Title: Re: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: Moonwalker on September 03, 2021, 12:30:31 PM
EDIT: DND SETTING IN GOOGLE VOICE IS THE CULPRIT!!!! TURN OFF DND!!!
Title: Re: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: fbramante on September 04, 2021, 11:21:26 AM
I am having the same problem with a Obi200 using Google Voice for the past few days - since around the 1st of September I think.  I have checked my Google Voice settings and DND is turned off for me.  I toggled that on and then off again for the heck of it but it made no difference.  Anyone have any ideas?
Title: Re: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: drgeoff on September 04, 2021, 02:36:57 PM
Quote from: Moonwalker on September 03, 2021, 12:30:31 PM
EDIT: DND SETTING IN GOOGLE VOICE IS THE CULPRIT!!!! TURN OFF DND!!!
Unlikely to be the culprit.  The DND setting only affects incoming, not outgoing calls.
Title: Re: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: musk on September 05, 2021, 12:43:29 PM
I am having the same issue with my OBI200 (using with GV..updated with latest firmware).  I do hear "ringback" when I make calls directly with GV. 
Title: Re: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: fbramante on September 06, 2021, 10:40:57 AM
For what it's worth, my Obi200 is also on the latest firmware, and I too hear ringback while making calls directly with Google Voice through the web interface.  Hoping this can be fixed sometime relatively soon.
Title: Re: [RESOLVED]OBI202 no ring tone on outgoing calls?
Post by: SteveInWA on September 06, 2021, 05:18:11 PM
Quote from: Moonwalker on September 03, 2021, 12:30:31 PM
EDIT: DND SETTING IN GOOGLE VOICE IS THE CULPRIT!!!! TURN OFF DND!!!

No.  Stop posting this.  It's not correct.
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