OBiTALK Community

General Support => OBiTALK Web Portal => Topic started by: maynor2022 on May 15, 2022, 11:16:34 AM

Title: Add devices
Post by: maynor2022 on May 15, 2022, 11:16:34 AM
I got 2 brand new Polycom 300 and 2 brand new Polycom 302 and can't add device to web page it times out. Has anyone having this much trouble adding devices.
Title: Re: Add devices
Post by: arshi on September 29, 2022, 05:38:24 AM
Quote from: maynor2022 on May 15, 2022, 11:16:34 AMI got 2 brand new Polycom 300 and 2 brand new Polycom 302 and can't add device to web page it times out. (https://gbplus.net/download-gbwhatsapp-apk/) Has anyone having this much trouble adding devices.
After a power outage I got  "time/date out of sync" message.  I unplugged the power from the back of the phone, counted to 10 and plugged it back in.  The phone reset, took about 1 minuted, and it was fixed
Title: Re: Add devices
Post by: drgeoff on December 16, 2023, 04:20:58 AM
Quote from: maynor2022 on May 15, 2022, 11:16:34 AMI got 2 brand new Polycom 300 and 2 brand new Polycom 302 and can't add device to web page it times out. Has anyone having this much trouble adding devices.
Where did you get these device from?  OBi/Poly 3xx devices are more often purchased in bulk by Internet Telephony Service Providers who provide them as locked (to their service) devices to their customers.  These cannot be added to the Obitalk portal.
Title: Re: Add devices
Post by: SteveInWA on December 18, 2023, 04:31:26 PM
Quote from: drgeoff on December 16, 2023, 04:20:58 AM
Quote from: maynor2022 on May 15, 2022, 11:16:34 AMI got 2 brand new Polycom 300 and 2 brand new Polycom 302 and can't add device to web page it times out. Has anyone having this much trouble adding devices.
Where did you get these device from?  OBi/Poly 3xx devices are more often purchased in bulk by Internet Telephony Service Providers who provide them as locked (to their service) devices to their customers.  These cannot be added to the Obitalk portal.

Well, that post was over a year ago, and at that time, it was possible to buy the devices from a couple of online resellers who cater to system integrators.  It's moot, since those devices don't work with consumer Google Voice and adding them to the portal serves no useful purpose.  It's also moot because they have been discontinued, and the replacement products are brand new; the Poly ATA 400 and 402.

Trying to find any product sheet or similar marketing information on the new models seems impossible at the moment; I suspect they just haven't gotten around to updating the product information yet.

The new ATAs do work with the business version of Google Voice for Workspace domain customers.
Title: Re: Add devices
Post by: videobruce on December 23, 2023, 06:15:05 AM
Why doesn't someone just delete these spam posts and delete that member account? Wouldn't that be easier then continuously replying to them?  ;)
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 06:59:01 AM
Quote from: videobruce on December 23, 2023, 06:15:05 AMWhy doesn't someone just delete these spam posts and delete that member account? Wouldn't that be easier then continuously replying to them?  ;)

And who exactly might that "someone" be? There is no Moderator in this forum. Look in the upper right-hand corner of the screen. There is still a "News:" notice from early September. HP/Poly/OBi doesn't care about this forum or what happens in it.

Quote from: videobruce on December 23, 2023, 06:15:05 AMWouldn't that be easier then continuously replying to them?

Brilliant! Can't imagine why no one has ever thought of that before.  ::)

Title: Re: Add devices
Post by: videobruce on December 23, 2023, 07:28:09 AM
You don't have to be sarcastic about it. Uncalled for and unwarranted.

I wasn't aware of the lack of moderators, never encountered that before with the couple dozen of other forums I belong to, most over 10 years or so.
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 08:43:08 AM
Quote from: videobruce on December 23, 2023, 07:28:09 AMUncalled for and unwarranted.

Actually, for someone with over 100 posts on this forum I think it is warranted.

Common sense should have told you if there was a better way we would have done it long ago.
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 08:57:41 AM
That September was the one in 2022.  The whole Obihai operation appears to have been running on autopilot for ages.  Looks like there was no one around to turn off the big switch last Monday.
Title: Re: Add devices
Post by: videobruce on December 23, 2023, 09:42:03 AM
Quote from: Taoman on December 23, 2023, 08:43:08 AM
Quote from: videobruce on December 23, 2023, 07:28:09 AMUncalled for and unwarranted.
Actually, for someone with over 100 posts on this forum I think it is warranted.
Common sense should have told you if there was a better way we would have done it long ago.
So, if I only had 99 then it wouldn't be warranted?
Tell me are you always that obnoxious and elitist and does it come naturally? Or does it come with the 1600 posts?  ::)
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 09:42:53 AM
Quote from: drgeoff on December 23, 2023, 08:57:41 AMLooks like there was no one around to turn off the big switch last Monday.
I think they've done what they're going to do. The OBi Expert icon is gone from the dashboard and also configuration is no longer available when clicking on blue gear icon. You can only modify your OBi device locally.
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 11:32:21 AM
Quote from: Taoman on December 23, 2023, 09:42:53 AM
Quote from: drgeoff on December 23, 2023, 08:57:41 AMLooks like there was no one around to turn off the big switch last Monday.
I think they've done what they're going to do. The OBi Expert icon is gone from the dashboard and also configuration is no longer available when clicking on blue gear icon. You can only modify your OBi device locally.
I wonder when that happened.  I had been glancing at my dashboard almost every day and hadn't noticed. I cannot work out what determined which devices lost the Expert mode icon.dashboard.png
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 11:44:20 AM
My phone is on the OBi110.  My GV number is configured on the OBi200.  I call on the GV number using the Obitalk network to link the two OBis. That is still working as I type this.
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 12:14:18 PM
Quote from: drgeoff on December 23, 2023, 11:32:21 AMI cannot work out what determined which devices lost the Expert mode icon.

I assume it's the 2xx series? But then I don't understand why your OBi1xx devices still apparently have the Expert mode icon? Does Expert mode work with your OBi1xx devices?
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 12:19:57 PM
Quote from: drgeoff on December 23, 2023, 11:44:20 AMMy phone is on the OBi110.  My GV number is configured on the OBi200.  I call on the GV number using the Obitalk network to link the two OBis. That is still working as I type this.

I "assume" the OBiTALK network will continue to work as long as the OBiTALK service is still enabled on an OBi? I think I remember you or azrobert once having me test OBi to OBi connection when both devices were not added to the OBi dashboard. It worked fine.
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 02:01:15 PM
Quote from: Taoman on December 23, 2023, 12:14:18 PM
Quote from: drgeoff on December 23, 2023, 11:32:21 AMI cannot work out what determined which devices lost the Expert mode icon.

I assume it's the 2xx series? But then I don't understand why your OBi1xx devices still apparently have the Expert mode icon? Does Expert mode work with your OBi1xx devices?
All my OBis except the OBi100 which is in Japan have Obitalk Provisioning disabled.  Expert mode has not been able to configure the 100 for many months.  I could change the settings and they would appear to have been saved on the portal but not actioned on the 100.

What is more puzzling is that the 1032 still has the Expert mode icon.
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 02:18:37 PM
Quote from: Taoman on December 23, 2023, 12:19:57 PM
Quote from: drgeoff on December 23, 2023, 11:44:20 AMMy phone is on the OBi110.  My GV number is configured on the OBi200.  I call on the GV number using the Obitalk network to link the two OBis. That is still working as I type this.

I "assume" the OBiTALK network will continue to work as long as the OBiTALK service is still enabled on an OBi? I think I remember you or azrobert once having me test OBi to OBi connection when both devices were not added to the OBi dashboard. It worked fine.
Devices could always use the OBitalk network (**9 prefix to OBi number) without being added to a dashboard.  The Quick Start Guides in the box always advised calling the echo test **9 222 222 222 before adding to dashboard.

But calls on the Obitalk network do require assistance from Obitalk server(s).  Even if the SIP invitation (ie instruction for remote OBi to ring its phone) and the voice data were direct from OBi to OBi the calling OBi would need to know the IP address of the called OBi. (How else could the invitation be routed to a specific OBi?) That can only be accomplished by each OBi communicating regularly with some server which maintains a directory how to reach each OBi device. (Whether added to a dashboard or not). If that server is terminated, calls over the Obitalk network cannot happen.
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 02:20:52 PM
Quote from: drgeoff on December 23, 2023, 02:01:15 PMWhat is more puzzling is that the 1032 still has the Expert mode icon.

I realize the 1032 is EOL but the EOL link/message (https://www.obitalk.com/info/products/obi200) at the top of OBiTALK portal page only mentions the 2xx series.

Are you aware of anywhere it explicitly says the OBi 1xxx series will have provisioning disabled on the OBiTALK portal on December 18th?
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 02:36:24 PM
Quote from: drgeoff on December 23, 2023, 02:18:37 PMBut calls on the Obitalk network do require assistance from Obitalk server(s).

Agreed. But if you read the EOL notice for only the restrictions it explicitly mentions the OBiTALK Service may continue to work for the 2xx series. They have already done what the EOL notice said they would do...... at least from my vantage point.

Isn't the OBiTALK service still working for your OBi1xx devices that are EOL including the one in Japan?
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 02:41:37 PM
Quote from: Taoman on December 23, 2023, 02:20:52 PM
Quote from: drgeoff on December 23, 2023, 02:01:15 PMWhat is more puzzling is that the 1032 still has the Expert mode icon.

I realize the 1032 is EOL but the EOL link/message (https://www.obitalk.com/info/products/obi200) at the top of OBiTALK portal page only mentions the 2xx series.

Are you aware of anywhere it explicitly says the OBi 1xxx series will have provisioning disabled on the OBiTALK portal on December 18th?
No, I'm not aware of any such explicit notice.  But I cannot think what HP/Poly gains by disabling the portal for 2xx devices but keeping it running for 10xx and 20xx phones.
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 03:06:52 PM
Quote from: Taoman on December 23, 2023, 02:36:24 PM
Quote from: drgeoff on December 23, 2023, 02:18:37 PMBut calls on the Obitalk network do require assistance from Obitalk server(s).

Agreed. But if you read the EOL notice for only the restrictions it explicitly mentions the OBiTALK Service may continue to work for the 2xx series. They have already done what the EOL notice said they would do...... at least from my vantage point.

Isn't the OBiTALK service still working for your OBi1xx devices that are EOL including the one in Japan?

1.  No that is not what the notice says.  The relevant part is:

"OBiTALK calling service will continue to be supported for the OBi200, OBi202 and OBi212 until December 18, 2023."

The following sentence says:

"OBi200, OBi202 and OBi212 devices may continue to work after the end of service date, but they will not be able to get added to the Google Voice service after December 18, 2023. OBi200, OBi202 and OBi212 devices registered prior to the End of Engineering Support date won't be able to be provisioned via OBiTALK after the December 18, 2023 and can only be managed and provisioned locally (manually)."

Nothing explicit in either sentence about Obitalk network working for 2xx devices after 18 December 2023.  But nothing explicit that it will not.

2.  The OBi100 in Japan was used by my wife here to talk to her mother there until she passed away 5 years ago and between me here and my wife when she returns to the family home where her brother still lives. However, videophone type apps on smartphones have rendered the OBi100 in Japan redundant.  Yes as I mentioned above the Obitalk network is still working from my OBi110 to OBi200.
Title: Re: Add devices
Post by: drgeoff on December 23, 2023, 03:11:55 PM
Quote from: Taoman on December 23, 2023, 02:20:52 PMI realize the 1032 is EOL but the EOL link/message (https://www.obitalk.com/info/products/obi200) at the top of OBiTALK portal page only mentions the 2xx series.
Both the 10x2 phones and 2xx ATAs are EOL.  Why did the December 2021 notice only mention the ATAs and why is the portal apparently still supporting the IP phones?
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 03:59:40 PM
Quote from: drgeoff on December 23, 2023, 03:06:52 PM"OBiTALK calling service will continue to be supported for the OBi200, OBi202 and OBi212 until December 18, 2023."

Completely missed that. Thanks for pointing that out.
Title: Re: Add devices
Post by: Taoman on December 23, 2023, 04:04:47 PM
Quote from: drgeoff on December 23, 2023, 03:11:55 PMBoth the 10x2 phones and 2xx ATAs are EOL.  Why did the December 2021 notice only mention the ATAs and why is the portal apparently still supporting the IP phones?

Good question. All I can think of is the 2xx series line is older than the IP phones and they thought there would be too much of a hue and cry if IP phones were also disabled from OBiTALK provisioning. Wild ass guess.
Title: Re: Add devices
Post by: SteveInWA on December 24, 2023, 03:09:59 PM
There was some ambiguity to the announcement about the shutdown, in that they mentioned the ATAs, but not the IP phones.  I assumed it was an oversight (they forgot to include the phone model numbers), but now it seems that they haven't yet shut off configuration for those.

All of my ATAs (200s and 202s) can no longer be configured, whereas my 2182 can.  Go figure.  Perhaps they'll do it later.

The way I look at it; it's simply time to forget about using the portal.
Title: Re: Add devices
Post by: videobruce on December 25, 2023, 05:43:30 AM
Quote from: drgeoff on December 23, 2023, 03:11:55 PMWhy did the December 2021 notice only mention the ATAs and why is the portal apparently still supporting the IP phones?
Maybe because HP is still selling IP Phones?;
https://www.hp.com/us-en/shop/mdp/speakerphones-speakers

I count 11 IP phones and 18 Speakerphones.

My question is why did they completely drop ATA's other than apparent greater profit from business phones? (Note that $400 IP phone at the bottom of that page.)
AFA dropping support for the ATA's while maintaining the Web Portal, I would say, why completely piss off the existing VoIP base by leaving them  high and dry??  ;)
Title: Re: Add devices
Post by: videobruce on December 25, 2023, 05:50:50 AM
For the heck of it, I did a refined search for "IP adapters" and found this (only under business, nothing under consumer);
https://www.hp.com/us-en/shop/sitesearch?keyword=IP%20adapters

Gotta love the $800 IP Conference Phone (note the original price  :o )
Title: Re: Add devices
Post by: Taoman on December 25, 2023, 08:34:52 AM
Quote from: drgeoff on December 23, 2023, 03:11:55 PMBoth the 10x2 phones and 2xx ATAs are EOL.  Why did the December 2021 notice only mention the ATAs and why is the portal apparently still supporting the IP phones?

And why can I still add a 2xx OBi device to the OBiTALK portal and successfully configure Google Voice on SP1?
After that you're stuck with doing everything manually. But it does work [currently].
Title: Re: Add devices
Post by: drgeoff on December 25, 2023, 08:58:25 AM
Quote from: videobruce on December 25, 2023, 05:50:50 AMFor the heck of it, I did a refined search for "IP adapters" and found this (only under business, nothing under consumer);
https://www.hp.com/us-en/shop/sitesearch?keyword=IP%20adapters

Gotta love the $800 IP Conference Phone (note the original price  :o )
Did you not find the OBi400 and 402 ATAs?

https://support.hp.com/gb-en/product/setup-user-guides/ata-400-series/2101854843



Title: Re: Add devices
Post by: videobruce on December 25, 2023, 09:17:09 AM
No, because I just searched for products for sale.  :(
Interesting to say the least.
Title: Re: Add devices
Post by: SteveInWA on December 26, 2023, 01:37:28 PM
I don't see the point of debating the EOL and/or EOS announcements.  Those products have long been out of production and no longer sold.  Eventually, HP/Poly will get their shit together and shut down all Google Voice provisioning.

And as for the Poly ATA 400/402; yes, they exist, but Poly doesn't seem to have published any marketing material yet.  This is the only reference to the products that they have published so far:  https://docs.poly.com/bundle/ata-ag-current/page/ata-device-features.html

There is a placeholder for more documents:  https://docs.poly.com/category/poly-adaptors

And yes, you can buy them (or will be able to buy them soon), but again, they are not intended for the consumer DIY user, and they do not/will not support consumer Google Voice.

https://www.ipphone-warehouse.com/poly-ata-400-1-fxs-port-voip-adapter-8f3h4aa-aba-2200-87940-001/

https://www.voipsupply.com/poly-ata-400-1fxs-vp-sip-voip-adapter-us-8f3h4aa-aba
Title: Re: Add devices
Post by: videobruce on December 27, 2023, 06:02:20 AM
Thanks for the above links.  :)

There is also the Poly ATA 402 from VoIP Supply;
https://www.voipsupply.com/voip-adapters/dual-fxs/poly-ata-402-2fxs-vp-sip-voip-adapter-us-8f3h5aa-aba

For the heck of it I responded to the 1st link giving it a Thumbs Up (Poly ATA Administrator Guide). That brought me to a comments pop up which I added a comment and my email address (which was optional).

It was automatically confirmed with this message;
QuoteThank you for your feedback! We review all feedback and will address your concerns as quickly as possible. If you provided your email address, we may contact you for more information.

The Poly Technical Communication Team"

For anyone wondering why am I wasting my time;
I'm NOT,
How is HP going to know if anyone has a interest in this if no one doesn't respond  ???
This isn't a 'Google Voice' thing, it's a VoIP 'thing' as in my telephone and it's reassurance that when and if these Obi 202's go down, I'll have a backup..


Title: Re: Add devices
Post by: videobruce on December 27, 2023, 06:37:12 AM
That last link for VoIP Supply has the 122 pg manual for the ATA 400. (ATA 400 Series Admin Guide);
https://www.voipsupply.com/poly-ata-400-1fxs-vp-sip-voip-adapter-us-8f3h4aa-aba

On the very last page of that manual states this;
QuotePoly is now a part of HP. The joining of Poly and HP will pave the way for us to
create the hybrid work experiences of the future.
During the merge of our two organizations, information about Poly products will
transition from the Poly Support site to the HP® Support site.

The Poly Documentation Library will continue to host the installation, configuration,
and administration guides for Poly products in HTML and PDF format. In addition,
the Poly Documentation Library will provide Poly customers with up-to-date status
information about the transition of Poly content from the Poly Support site to the
HP® Support site.
It was updated Sept. 2023
Title: Re: Add devices
Post by: drgeoff on December 27, 2023, 10:38:13 AM
Quote from: videobruce on December 27, 2023, 06:02:20 AMThere is also the Poly ATA 202 from VoIP Supply;
https://www.voipsupply.com/voip-adapters/dual-fxs/poly-ata-402-2fxs-vp-sip-voip-adapter-us-8f3h5aa-aba
The ATA on the voipsupply.com page is a 402, not a 202.
Title: Re: Add devices
Post by: SteveInWA on December 27, 2023, 02:59:47 PM
Quote from: videobruce on December 27, 2023, 06:02:20 AMThanks for the above links.  :)

There is also the Poly ATA 202 from VoIP Supply;
https://www.voipsupply.com/voip-adapters/dual-fxs/poly-ata-402-2fxs-vp-sip-voip-adapter-us-8f3h5aa-aba

For the heck of it I responded to the 1st link giving it a Thumbs Up (Poly ATA Administrator Guide). That brought me to a comments pop up which I added a comment and my email address (which was optional).

It was automatically confirmed with this message;
QuoteThank you for your feedback! We review all feedback and will address your concerns as quickly as possible. If you provided your email address, we may contact you for more information.

The Poly Technical Communication Team"

For anyone wondering why am I wasting my time;
I'm NOT,
How is HP going to know if anyone has a interest in this if no one doesn't respond  ???
This isn't a 'Google Voice' thing, it's a VoIP 'thing' as in my telephone and it's reassurance that when and if these Obi 202's go down, I'll have a backup..




Yes, you are wasting your time.  It's already been explained ad nauseam that there are no, and will be no VoIP hardware devices, from any manufacturer, that will work with consumer Google Voice.  Period.  And, it's been explained that the only ATAs currently manufactured by HP/Poly are their ATA 400 and 402 models.  Again, those devices will NOT work with consumer Google Voice.

Neither company wants anything whatsoever to do with consumer DIY VoIP products.  The market is dead.  The large majority of residential telephone users get their service as part of a bundle from their legacy telephone company or "cable company".  A small percentage are still solely on copper POTS service. Those bundled service packages have enough revenue to provide some customer support.

Standalone, DIY VoIP was too often attempted by users who didn't have the advanced technical skills to make it work as they wished.  The device is so cheap, and the profit margin so low when diluted through distributors and retailers, that it is a money-loser for the OEMs.  Look what happened to the former Obihai.

You can stamp your feet all you want, but from a business, regulatory and taxation standpoint, neither Google nor HP wants to be in the residential telephone service business.

If you just want VoIP hardware to use with an open-credential SIP ITSP, then there are plenty of IP phones and a few ATAs you will be able to buy, with no expectation of customer technical support, since their intended market is to carriers, system integrators, or wholesale distributors.
Title: Re: Add devices
Post by: MSRobi on December 27, 2023, 03:06:22 PM
Quote from: videobruce on December 27, 2023, 06:02:20 AMHow is HP going to know if anyone has a interest in this if no one doesn't respond  ???
This isn't a 'Google Voice' thing, it's a VoIP 'thing' as in my telephone and it's reassurance that when and if these Obi 202's go down, I'll have a backup..

It is a "Google Voice" thing.  Eventually the Obi 202 will stop working with consumer Google Voice.  But the device itself is a simple ATA that will continue to work with VoIP providers (e.g. CallCentric, voip.ms, etc)
Title: Re: Add devices
Post by: videobruce on December 27, 2023, 03:40:43 PM
Neither of my posts made r3eference to GV, just the opposite. AFS the typo, it was corrected.
Title: Re: Add devices
Post by: bill-cary on January 03, 2024, 07:25:02 AM
Quote from: drgeoff on December 23, 2023, 11:44:20 AMMy phone is on the OBi110.  My GV number is configured on the OBi200.  I call on the GV number using the Obitalk network to link the two OBis. That is still working as I type this.
I had the same configuration to implement 2 handsets on my 200, but it stopped working some time ago b4 Dec 18. The 100 and 200 are in my dashboard and show as online. If I take the ph off hook it shows that but it gives me a 404 error if I try to call my 200 or the 222222222 #. The 200 still operates to make/rcv calls and it will call the 222222222 #, but it also gives a 404 if I try to call my other 200 at a different location.  Is this still working for you? If so, can you post a sample of your 110 config.
Title: Re: Add devices
Post by: drgeoff on January 03, 2024, 07:50:48 AM
Quote from: bill-cary on January 03, 2024, 07:25:02 AM
Quote from: drgeoff on December 23, 2023, 11:44:20 AMMy phone is on the OBi110.  My GV number is configured on the OBi200.  I call on the GV number using the Obitalk network to link the two OBis. That is still working as I type this.
I had the same configuration to implement 2 handsets on my 200, but it stopped working some time ago b4 Dec 18. The 100 and 200 are in my dashboard and show as online. If I take the ph off hook it shows that but it gives me a 404 error if I try to call my 200 or the 222222222 #. The 200 still operates to make/rcv calls and it will call the 222222222 #, but it also gives a 404 if I try to call my other 200 at a different location.  Is this still working for you? If so, can you post a sample of your 110 config.

Yes, still working as I type this.

What does the 100's Call History show for the **9 numbers?