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General Support => Day-to-Day Use => Topic started by: DanGV on July 25, 2022, 11:37:52 AM

Title: Call to 1 phone number connecting but no audio (GV on SP2)
Post by: DanGV on July 25, 2022, 11:37:52 AM
Setup: OBi2xx-3-2-2-8680EX.fw with 2 google voice (GV) numbers SP1 and SP2. Has worked fine for years (apart from the service disruption last August).

I seem to be having an issue calling one number from SP2. Looking at the call history it rings and connects. But for this one number (252 area code) there is no audio. This is a number I have called for years. If I call a neighboring number (last digit differs) it connects fine.  If I call using the GV app on my cell it works fine.

I have tried unplugging power and reconnecting. I have a very simple set up that I have not changed for years. No advanced configuration, no User Defined Digit Maps.

What do you suggest for troubleshooting?
Title: Re: Call to 1 phone number connecting but no audio (GV on SP2)
Post by: drgeoff on July 25, 2022, 11:54:44 AM
Quote from: DanGV on July 25, 2022, 11:37:52 AMSetup: OBi2xx-3-2-2-8680EX.fw with 2 google voice (GV) numbers SP1 and SP2. Has worked fine for years (apart from the service disruption last August).

I seem to be having an issue calling one number from SP2. Looking at the call history it rings and connects. But for this one number (252 area code) there is no audio. This is a number I have called for years. If I call a neighboring number (last digit differs) it connects fine.  If I call using the GV app on my cell it works fine.

I have tried unplugging power and reconnecting. I have a very simple set up that I have not changed for years. No advanced configuration, no User Defined Digit Maps.

What do you suggest for troubleshooting?
As per the old messages on TV screens: "Do not adjust your set".  Wait at least 24 hours before changing any settings.
Title: Re: Call to 1 phone number connecting but no audio (GV on SP2)
Post by: DanGV on July 25, 2022, 12:09:11 PM
The issue has been going on for at least 5 days.
Title: Re: Call to 1 phone number connecting but no audio (GV on SP2)
Post by: DanGV on August 01, 2022, 10:25:30 AM
Seems to have resolved itself without action on my part. 🤷