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General Support => Day-to-Day Use => Topic started by: 0100 on April 10, 2012, 09:34:30 PM

Title: e911 question using callcentric
Post by: 0100 on April 10, 2012, 09:34:30 PM
If I use callcentric for e911 then:

GV would be on SP1
and callcentric e911 would be on SP2

Is this correct?

I don't have a OBi110 yet, but if I set it up as above, how are SP1 and SP2 calls differentiated?


Title: Re: e911 question using callcentric
Post by: RonR on April 10, 2012, 09:58:57 PM
Once configured, 911 calls will automatically go to SP2 (Callcentric).

Assuming SP1 (Google Voice) is your PrimaryLine, you can make calls through Callcentric by dialing **2 + number.
Title: Re: e911 question using callcentric
Post by: 0100 on April 10, 2012, 10:54:45 PM
Ok so once configured I will be able to just dial 911 and it will go to SP2 callcentric and not **2911?

Thanks!
Title: Re: e911 question using callcentric
Post by: RonR on April 10, 2012, 11:07:45 PM
Yes.  911 is handled as a special case.
Title: Re: e911 question using callcentric
Post by: 0100 on April 11, 2012, 04:58:20 AM
Awesome thanks for your help, will be buying a obi110 through this site.


Thanks!
Title: Re: e911 question using callcentric
Post by: 0100 on April 30, 2012, 06:12:12 AM
Everything is working great but have a question.

If I do this: http://michigantelephone.wordpress.com/2012/04/15/how-to-use-the-simon-telephonics-google-voice-gateway-with-an-obihai-device-to-provide-caller-id-name-on-incoming-google-voice-calls/

Will I still be able to just dial 911 and the call with go straight to SP2 callcentric?

Or will I now have to dial **2911?

Thanks!!
Title: Re: e911 question using callcentric
Post by: RonR on April 30, 2012, 01:55:49 PM
911 support on an OBi110 with Callcentric on SP2 should be configured as follows:


Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{911:sp2},{**0:aa},{***:aa2},
{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}


911 calls will be automatically routed to SP2 (Callcentric).
Title: Re: e911 question using callcentric
Post by: MichiganTelephone on April 30, 2012, 04:47:16 PM
Quote from: 0100 on April 30, 2012, 06:12:12 AM
Everything is working great but have a question.

If I do this: http://michigantelephone.wordpress.com/2012/04/15/how-to-use-the-simon-telephonics-google-voice-gateway-with-an-obihai-device-to-provide-caller-id-name-on-incoming-google-voice-calls/

Will I still be able to just dial 911 and the call with go straight to SP2 callcentric?

Or will I now have to dial **2911?

Thanks!!

Note that when you configure service providers, there is a checkbox that says "Use This Service for Emergency 911 Calls" and in the article I tell you "DO NOT CHECK THIS!!!" for the service provider that goes to Simon Telephonics.  But you SHOULD check that box for the service provider associated with CallCentric.  If you do that, you should NOT need to make any manual changes to the OutboundCallRoute (although, if you know how it would not hurt to take a look at it and make sure it's configured properly, just to be on the safe side).
Title: Re: e911 question using callcentric
Post by: 0100 on May 01, 2012, 03:25:48 PM
Awesome thanks guys!
Title: Re: e911 question using callcentric
Post by: JLee on May 07, 2012, 07:15:25 AM
Hi,

This is a description of my Obi 110's Phone OutboundCallRoute "code string" after I set up Callcentric's e911 on its SP2:

{911:sp2},{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

Should it work w/ callcentric's 911 calls or do I need to modify the "<#:>l911):li" part suggested in previous posts?

Appreciate your feedback.

jLee
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