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General Support => Installation and Set-Up (Devices) => Topic started by: JohnLennon on March 23, 2011, 01:43:49 PM

Title: Firmware 1.2.0, GV and MWI
Post by: JohnLennon on March 23, 2011, 01:43:49 PM
I upgraded to the new firmware 1.2.0, enabled MWI on the portal page. I have no messages waiting (both GV web site and calling confirmed) yet the MWI blinks on my phone. If I reset the phone it comes back. What could be wrong?

Note that the MWI on this phone never failed with my Linksys ATA, correctly reporting if there were messages on either of my 2 lines (as this phone supports 2 lines).

EDIT: I even disabled the (optional) MWI for GV but it seems to be stuck and keeps coming back.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: JohnLennon on March 23, 2011, 02:51:27 PM
RonR,
I manage everything via the online Portal. Yes, provisioning is enabled.

In Device Configuration I select the Obi110 gear, then check:
Google Voice Voicemail Notification  [Enable Google Voice voicemail notification on your phone. (Optional)]

I enabled it, the phone reported there was a message even if none were there. It's still reporting it now after I disabled / enabled / disabled this setting - and each time the device reboots as it receives the new configuration settings.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: Agate on March 23, 2011, 02:55:54 PM
I'm seeing the same thing.
Stutter dialtone and MWI are stuck on even after listening to all new messages or even completely clearing the GV inbox.


I have these three settings enabled under Voice Services--> SP1 Service -->  Calling Features
MWIEnable         
X_VMWIEnable         
MessageWaiting

Provisioning is disabled for my box.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: jimates on March 23, 2011, 03:24:12 PM
"MessageWaiting" isn't a setting, it is a display of state.

If you do have a message waiting it will be indicated by the check next to "MessageWaiting". If not, the check will not be there. So checking that box will force the MWI momentarily, even if no message is available.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: QBZappy on March 23, 2011, 03:34:37 PM
jimates,


re:  "MessageWaiting"
What purpose does the selectable check box serve? Any idea?
Title: Re: Firmware 1.2.0, GV and MWI
Post by: srhuston on March 23, 2011, 05:59:10 PM
I would guess if you want to force it on or off for testing purposes; it seems whatever backend glue polls the service for any messages just toggles that setting as a result.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: jimates on March 23, 2011, 07:32:27 PM
Quote from: QBZappy on March 23, 2011, 03:34:37 PM
jimates,


re:  "MessageWaiting"
What purpose does the selectable check box serve? Any idea?
I don't know, I just read that today.

Page 66 of the admin guide
MessageWaiting
This is a state rather than a configuration parameter, that indicates if there are any new messages for this subscriber on the service provider's voicemail system
Title: Re: Firmware 1.2.0, GV and MWI
Post by: murzik on March 23, 2011, 10:02:21 PM
Not sure what I do wrong, but the only way OBI will set GV WMI for me if I reboot device after voicemail was received. However, after I delete Voicemail, WMI will clear in 10-15 seconds. WMI works fine with my second provider – callcentric.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: freetalk on March 23, 2011, 10:14:19 PM
Hi Murzik,

It may take a while for OBi device to detect the new voice mail.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: murzik on March 23, 2011, 10:18:39 PM
How long it may take? I've been waiting up to 20 minutes.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: Agate on March 23, 2011, 10:19:36 PM
I've seen it take about an hour!
Title: Re: Firmware 1.2.0, GV and MWI
Post by: freetalk on March 23, 2011, 10:33:04 PM
Hi Murzik, How did you leave the voicemail? and how long was the voicemail?
Title: Re: Firmware 1.2.0, GV and MWI
Post by: JohnLennon on March 23, 2011, 11:56:56 PM
It took several hours but the MWI is gone. I noticed the OBi rebooting itself at least 4 time today, is this normal? It even did once while I was dialing a number, no biggie, I just had to wait a few seconds.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: murzik on March 24, 2011, 06:20:55 AM
Took sever hours to set MWI on. This is way too long. :-\
Title: Re: Firmware 1.2.0, GV and MWI
Post by: JohnLennon on March 24, 2011, 09:13:45 AM
I enabled syslog and I see very frequent "mwi subs failed" and "send error or timeout" messages.

<7> ++++ send error or timeout: code=901, mtd=11
   192.168.1.108   24/03 12:10:20.400   
<7> ++++ mwi subs failed
   192.168.1.108   24/03 12:10:20.402   
<7> SipDlg:MMI:?Hdr=47
   192.168.1.108   24/03 12:10:30.404   
<7> sendto err(401) 0:5060, rc=-260, s=7
   192.168.1.108   24/03 12:10:30.406   
<7> ++++ send error or timeout: code=901, mtd=11
   192.168.1.108   24/03 12:11:02.412   
<7> ++++ mwi subs failed
   192.168.1.108   24/03 12:11:02.414   
Title: Re: Firmware 1.2.0, GV and MWI
Post by: JohnLennon on March 24, 2011, 06:13:15 PM
The fix for this post http://www.obitalk.com/forum/index.php?topic=474.new;topicseen#new (http://www.obitalk.com/forum/index.php?topic=474.new;topicseen#new) fixed also the issue with the MWI.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: OBi-Guru on March 24, 2011, 07:29:59 PM
So as not to confuse most users here using GoogleVoice Voicemail:

The issue that JohnLennon had with reboot is NOT with GoogleVoice.  He uses some other SIP provider message waiting subscription.
Title: Re: Firmware 1.2.0, GV and MWI
Post by: murzik on March 24, 2011, 09:02:11 PM
Any way to make MWI update close to real time?