OBiTALK Community

General Support => Day-to-Day Use => Topic started by: Agate on March 23, 2011, 02:18:47 PM

Title: “stutter” dial tone for Google Voice message indication
Post by: Agate on March 23, 2011, 02:18:47 PM
Updated to 1.2 firmware today, have a new GV message waiting, but I don't hear the stutter dial-tone. Plugged in a phone that has the ability to show message waiting, but no message waiting indication. Is there something that needs to be enabled in the Obi-110 to enable this feature?

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Key 1.2 features include enhancements for:
Google Voice™
Google Voice voicemail message indication on the phone attached to the OBi
- When there are new or unheard messages in the user's Google Voice voicemail box, the attached telephone's message waiting indicator lamp and/or new message display icon will light up. Also a "stutter" dial tone will be heard on the telephone indicating a new or unheard message.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: QBZappy on March 23, 2011, 02:26:59 PM
Agate,

Hi

Enable the following in this section of the OBi web page: SP1 or SP2 where the GV account is setup

Voice Services->SP1 Service->Calling Features->

MWIEnable      
X_VMWIEnable
MessageWaiting
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Agate on March 23, 2011, 02:38:04 PM
Thanks, works perfectly!

Both the stutter dialtone and the Message Waiting Indicator (MWI).
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jimates on March 23, 2011, 02:57:04 PM
Quote from: QBZappy on March 23, 2011, 02:26:59 PM
Agate,

Hi

Enable the following in this section of the OBi web page: SP1 or SP2 where the GV account is setup

Voice Services->SP1 Service->Calling Features->

MWIEnable      
X_VMWIEnable
MessageWaiting
the third one "MessageWaiting" isn't really a setting, it is a display of state. If you do have a message waiting it will be indicated by the check next to "MessageWaiting". If not, the check will not be there. So checking that box will force the MWI momentarily, even if no message is available.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: joeonetime on April 04, 2011, 02:43:57 PM
I upgraded to the latest firmware, and am using my OBI100 with Google Voice.  When I receive a voicemail, the VM Indicator on my phone is activated - but even if I delete the voicemail (either through the web, or through the phone interface) - the VM Indicator doesn't turn off. 

Has anyone else experienced this?
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: rspray on April 05, 2011, 08:52:55 AM
Quote from: joeonetime on April 04, 2011, 02:43:57 PM
I upgraded to the latest firmware, and am using my OBI100 with Google Voice.  When I receive a voicemail, the VM Indicator on my phone is activated - but even if I delete the voicemail (either through the web, or through the phone interface) - the VM Indicator doesn't turn off. 

Has anyone else experienced this?
Same here, it has indicated a new message for a week now when all messages have been archived.  Solution?
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: rspray on April 05, 2011, 08:26:14 PM
Fixed (for me).  Unchecked the box in G. Voice settings called "Send Missed Calls to Inbox"  My missed calls were causing the message indicator.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Citrine on April 06, 2011, 10:13:04 PM
Quote from: rspray on April 05, 2011, 08:52:55 AM
Quote from: joeonetime on April 04, 2011, 02:43:57 PM
I upgraded to the latest firmware, and am using my OBI100 with Google Voice.  When I receive a voicemail, the VM Indicator on my phone is activated - but even if I delete the voicemail (either through the web, or through the phone interface) - the VM Indicator doesn't turn off. 

Has anyone else experienced this?
Same here, it has indicated a new message for a week now when all messages have been archived.  Solution?

I'm having the same problem as well. Someone else mention "Unchecked the box in G. Voice settings called "Send Missed Calls to Inbox". This box was never checked in my settings. I tried unplugging the Obi and that did not work either...

Thank you in advance for any help you can provide!
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Citrine on April 07, 2011, 05:55:33 AM
OK, my message waiting indicator (MWI) eventually did stop blinking about a half hour later. With Comcast and Verizon Wireless the message waiting indicator went away in about 10 seconds?! Has anyone else had a delay in the MWI stopping?
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: S--F on April 07, 2011, 07:30:00 AM
Yeah it takes about 1/2 hour to clear. Some times less, some times more. I hope this is something that can be fixed with a firmware update.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: freetalk on April 07, 2011, 10:00:31 AM
If you check your voicemail through OBi device, the status should be cleared pretty soon. Since there is no notification from GoogleVoice on voicemail changes, delay is expected if you archive your voicemail from Web, or using other phones.


Title: Re: “stutter” dial tone for Google Voice message indication
Post by: S--F on April 07, 2011, 06:19:19 PM
Nope. It doesn't matter. It takes quite a bit of time if I check voicemails from either the phone or the web.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Dav3yDark0 on April 08, 2011, 04:43:07 PM
My experience so far is that clearing the MWI varies. I have had it clear in a few minutes a couple times and other times it has taken longer, about a half hour. I do notice that the MWI also happens when I have unread SMS messages in my GV inbox, and the time seems to vary on clearing those too.

Dave
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: lhm. on April 09, 2011, 12:42:14 PM
Problems on GV side. See link.

http://www.google.com/support/forum/p/voice/thread?tid=01a3b40d62d00b34&hl=en
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: S--F on April 10, 2011, 04:57:57 AM
I've still got a MWI after close to 24 hours. I have even archived all messages from the GV web interface.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: conlifj@gmail.com on June 09, 2011, 09:42:48 AM
Quote from: S--F on April 10, 2011, 04:57:57 AM
I've still got a MWI after close to 24 hours. I have even archived all messages from the GV web interface.
[/quote

Having the very same problem, since firmware update, new voice mail shows up on my VTECH phone and would not move. Done every else previously listed no luck. please help if possible.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on June 09, 2011, 10:16:26 AM
Quote from: conlifj@gmail.com on June 09, 2011, 09:42:48 AM
Quote from: S--F on April 10, 2011, 04:57:57 AM
I've still got a MWI after close to 24 hours. I have even archived all messages from the GV web interface.

Having the very same problem, since firmware update, new voice mail shows up on my VTECH phone and would not move. Done every else previously listed no luck. please help if possible.

FWIW, the Visual Message Waiting Indicator on my Vtech DS-6321 is very responsive with my Google Voice account.  It appears in less than a minute after a message is left and disappears less than a minute after I retrieve it.

I have the following related settings:

Voice Services -> SP1 service -> MWIEnable : (checked)
Voice Services -> SP1 service -> X_VMWIEnable : (checked)
Voice Services -> SP1 service -> MessageWaiting : (unchecked) (Default unchecked)
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: infin8loop on July 15, 2011, 01:15:02 PM
Just a reminder that Google Voice message indication doesn't work when you use Google 2-Step Verification.  I knew it didn't work (saw mention of this in documentation) but nevertheless had the "Google Voice Voicemail Notification" box checked on the OBiTalk portal.  Google Voice was and is still working fine.  I started a Syslog early this morning for the OBi to look at some other issues and immediately noticed regular activity in the log trying to login to Google which ultimately led to a line in the log reading "GTALKVM:Google Login failed!".  Again the connection to Google appeared to be fine in OBiTalk portal and calls could be made and received.  Then it dawned on me that perhaps if I unchecked the "Google Voice Voicemail Notification" box (actually I unchecked the OBiTalk portal box AND MWIEnable and X_VMWIEnable locally since I have auto refresh disabled).  After rebooting the OBi the syslog shows a line reading "GTALKVM:VM is not enabled" and no more unneccessary regular activity in the log leading to the "GTALKVM:Google Login failed!".  To me it appears that GTALKVM regulary polls to see if there are messages waiting (if these boxes are checked) and was failing to login to Google because I am using Google 2-Step Verification and the OBi can't handle it. However the OBi handles the "special" 2-step Verification password that I generated (not my regular gmail password) just fine to establish the Google Voice connection.

Update: After unchecking  MWIEnable and X_VMWIEnable and rebooting I now see a message appearing in the syslog every 2 minutes (or longer) reading "PNNCOMM:Receive sync req, set auto config".  Probably normal but this message was not appearing before. If anyone else runs a syslog and uses Google Voice and Google 2-Step Verification please let me know if this is what you see as well.  Thanks.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jonsid on August 07, 2011, 07:07:23 AM
I found that if I get a text message on my Google number and I don't read it right away, after a while I will get a message waiting light and stutter tone on my phone.  I like this, however, but I wonder if this is something everyone else is getting.  I then go to my PC and read and delete the message but then have to call mailbox from my phone for light to go out.  Maybe if I wait long enough the light will go out on it's own after I read the text message.

Update: Certain conditions have to be met in my situation for the message light to be blinking: I have to be signed out of GV, computer in hibernation (or so I think) and block anonymous calls enabled in Obi (*77) BEFORE someone sends me a text message.  Later, when I see the light blinking I turn on computer, sign in to GV, mark message as read, go to my phone and call mailbox, then hang up.  Light stops blinking in less than 15 seconds. Whew!
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on August 07, 2011, 10:36:08 AM
I've also found that receiving a text message in my Google Voice account leaves the Message Waiting Indicator stuck on in the OBi even after the text message is deleted from my Google Voice account and it will not reset on it's own.  It's not clear whether this is the fault of Google Voice or the OBi.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: OBiSupport on August 08, 2011, 10:11:50 AM
Quote from: RonR on August 07, 2011, 10:36:08 AM
I've also found that receiving a text message in my Google Voice account leaves the Message Waiting Indicator stuck on in the OBi even after the text message is deleted from my Google Voice account and it will not reset on it's own.  It's not clear whether this is the fault of Google Voice or the OBi.


If your device sits idle, it could take up to 1 hour to have Message Waiting Indicator (MWI) turned off.

A outgoing GV call or device reboot will reset MWI within 10~20 seconds.

Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on August 08, 2011, 10:35:06 AM
Quote from: OBiSupport on August 08, 2011, 10:11:50 AM
Quote from: RonR on August 07, 2011, 10:36:08 AM
I've also found that receiving a text message in my Google Voice account leaves the Message Waiting Indicator stuck on in the OBi even after the text message is deleted from my Google Voice account and it will not reset on it's own.  It's not clear whether this is the fault of Google Voice or the OBi.

If your device sits idle, it could take up to 1 hour to have Message Waiting Indicator (MWI) turned off.

A outgoing GV call or device reboot will reset MWI within 10~20 seconds.

I have no problem with MWI clearing quickly when normal voicemail is received and then deleted.

If I receive a text message in my Google Voice mailbox, however, MWI doesn't clear without extraordinary measures after that text message is deleted.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: OBiSupport on August 09, 2011, 09:53:12 AM
Quote from: RonR on August 08, 2011, 10:35:06 AM

If I receive a text message in my Google Voice mailbox, however, MWI doesn't clear without extraordinary measures after that text message is deleted.


Yes, it does need some extra measures to reset MWI immediately in the case of a text message. Otherwise, 1 hour message update will be applied.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on August 09, 2011, 10:06:14 AM
Quote from: OBiSupport on August 09, 2011, 09:53:12 AM
Quote from: RonR on August 08, 2011, 10:35:06 AM

If I receive a text message in my Google Voice mailbox, however, MWI doesn't clear without extraordinary measures after that text message is deleted.


Yes, it does need some extra measures to reset MWI immediately in the case of a text message. Otherwise, 1 hour message update will be applied.

So you're acknowledging there is a problem with the OBi/Google Voice in the case of text messages being received?

If I receive a voice message at Google Voice and then read or delete it, MWI automatically goes away within 60 seconds or so with no action on my part.

If I receive a test message at Google Voice and delete it, MWI never goes away until I clear MWI at:

Voice Services ->SP1 Service -> MessageWaiting

and then reboot the OBi.  Simply making a call or rebooting the OBi doesn't clear MWI even though the text message has been deleted.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on August 31, 2011, 09:29:43 PM
The Panasonic KX-TG6311S base station and KX-TGA630S phones that I have attached to my Obi110 have been displaying "New Voice Mail" and flashing the LED for almost two months now.  Nothing I have tried has reset it.  NO, there is nothing in the Google Voice Inbox, neither read nor unread, no text messages, NOTHING.  I do not have Google Voice configured to place missed calls in my Inbox.  Yanking the batteries from the phones doesn't help.  Cutting the power to the phone base unit doesn't help.  Cutting power to the Obi110 doesn't help.  Disconnecting the phone from the Obi110 doesn't help (it adds "Chk tel line" but STILL thinks there's voice mail when I reconnect it).  Even disabling both "VM Tone Detect" and "Msg Alert" on the phone doesn't stop it.  Even doing all those things and bypassing the Obi110, connecting the phone line directly back into the phone, doesn't stop it.  It's as if the phone(s) are now permanently hard wired to display this message.  They never displayed it at all, ever, until I got the Obi110, because I didn't have POTS voicemail service.

How do I stop this?
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on August 31, 2011, 09:45:23 PM
If:

Voice Services -> SPx Service -> MessageWaiting

is not checked (with Default unchecked), then the OBi doesn't think there is voicemail waiting and would not be telling the phone to turn on its VM Indicator.  If it is checked and you uncheck it, click Submit, and reboot, and it's checked again, then the OBi thinks there is voicemail waiting and would signal the phone to turn on its VM indicator.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on August 31, 2011, 10:11:21 PM
Quote from: RonR on August 31, 2011, 09:45:23 PM
If:

Voice Services -> SPx Service -> MessageWaiting

is not checked (with Default unchecked), then the OBi doesn't think there is voicemail waiting and would not be telling the phone to turn on its VM Indicator.  If it is checked and you uncheck it, click Submit, and reboot, and it's checked again, then the OBi thinks there is voicemail waiting and would signal the phone to turn on its VM indicator.

Assuming you were responding to me and if I understood correctly, that field was checked.  I unchecked it and rebooted, and now it remains unchecked.  I would expect this, since there isn't any voicemail.  Why was it checked in the first place, when there wasn't any voicemail?  Now that it is unchecked, the phones are still stuck in "New Voice Mail" mode.

Not that it matters, because as I said even bypassing the Obi110 and turning off the relevant features in the phone itself and removing batteries and power didn't stop it.  It would appear that the Obi has somehow made a permanent change to my phone system that now survives its removal.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on August 31, 2011, 10:51:10 PM
Quote from: VulcanTourist on August 31, 2011, 10:11:21 PM
Not that it matters, because as I said even bypassing the Obi110 and turning off the relevant features in the phone itself and removing batteries and power didn't stop it.  It would appear that the Obi has somehow made a permanent change to my phone system that now survives its removal.

I seriously doubt there is anything that the OBi can send to the phone to permanently set the phone's VM indicator.  At this point, you porbably should be talking to Panasonic technical support for assisitance and possible repair of a defective phone.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on September 02, 2011, 11:06:55 PM
The phones mercifully finally stopped insisting there was voicemail that same evening.  I actually had already planned to contact Panasonic about it the next day as well, but that wasn't necessary.  Apparently clearing that value reset everything, at least for the moment, but there was still a delay before the effect was apparent.

Thank you for mentioning that procedure, though it didn't sound like you necessarily expected that to work around it.

I still don't understand how it got into that state in the first place, though; that value is an active one that represents the last result of the Obi110 connecting with Google Voice and checking for voicemail, correct?  If so, how can it get "stuck" like that?  The only condition I could anticipate is an inability to connect to Google during that entire weeks-long period, but since I've been placing and receiving calls and voicemail through it that condition doesn't seem possible.  What else could get the Obi "stuck"?  Until I know what caused it and how to prevent it, it may happen again after more weeks of voicemail and calls.  I know how to work around it, but I'd like to prevent it.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 10, 2011, 09:04:13 AM
I am having the same problem, but am having a hard time understanding some of these instructions.  First, when I go into ObiExpert Configuration menu then to SP1 Service, there is no "Message Waiting" option, only MWIEnable and X_VMIEnable.  In my configuration the box for ObiTalk Settings is checked.

Could you please give me clear instructions on what to do to fix this?  I also have Panasonic phones.  My phone blinks the message waiting light and has the stutter tone when I turn on the receiver.

Thanks so much,

Jeff
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on September 10, 2011, 09:07:38 AM
Quote from: jbrune on September 10, 2011, 09:04:13 AM
I am having the same problem, but am having a hard time understanding some of these instructions.  First, when I go into ObiExpert Configuration menu then to SP1 Service, there is no "Message Waiting" option, only MWIEnable and X_VMIEnable.

The MessageWaiting option is only available in the OBi itself.  It's not present in OBiExpert.  You will have to log into the OBi itself to manipulate it.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on September 10, 2011, 11:45:07 AM
What RonR means, if you need clarification, is to use the built-in Web interface of the device itself and enter its IP address into the browser, as you would to manage your router.  How do you know its IP address, you ask?  I can't recall how you determine it, if it's not the default; for me it doesn't appear in my full network map (in Windows 7), even though my HDHomerun device does, nor does it appear in Devices and Printers.  I guess I'd have to log into my router and find it in the connected devices there.  I find it odd that it doesn't appear in the full network map.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: QBZappy on September 10, 2011, 11:57:36 AM
Dialing ***1 on the phone attached to the OBi will give you the ip of the OBi.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on September 10, 2011, 12:00:33 PM
You can determine the OBi's IP address by dialing ***1.  There is no default IP address.  It's different for everyone as it's normally issued by your router using DHCP (Dynamic Host Configuration Protocol).
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 10, 2011, 12:21:30 PM
Thanks so much.  I got the IP address no problem, but entered it into my browser and did not do anything.  Where do I find the built-in Web interface of the device itself so that I can then use the IP address and uncheck the box?

Thanks again,

Jeff
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on September 10, 2011, 12:46:55 PM
Once you browse to the OBi's IP address, you should get a login prompt (default is admin/admin).

Once logged in, you should see the main status page.

From there, use the navigation tree on the left side.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 10, 2011, 01:10:15 PM
Sorry for this, but I am still having trouble.  I found out that my Obi IP address is 192.168.1.4.  Putting this into the address bar of my browser did not work.  Finally I did some searching and found out that 192.168.1.1 would be teh ip of my router, so I used that successfully and got into my Verizon router (FIOS).  Once in I see that 192.168.1.4 is indeed connected to my Obi, but within this Verizon web page I can't do any of the configuration that you guys are talking about, and when I put in 192.168.1.4 directly I get nothing.

I know very little this IP stuff, so can someone give me some very, very basic instructions on how to get into the web site where I can do this configuration? 

Once in I am assuming I just need to uncheck the box "Message waiting" and my problem will be solved, correct?

Thanks again,

Jeff
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on September 10, 2011, 01:20:23 PM
Jeff,

It should be as simple as entering the OBi's IP address in the browser's address bar and hitting the return key.  At that point, your should be prompted for a login.  It should be very similar to logging into your router.

Do you have a different web browser that you could try.  Reports from others would indicate the OBi's web UI appears to be incompatible with a number of web browsers.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 10, 2011, 01:27:06 PM
Tried it with both Firefox and IE and no luck with either when I just enter 192.168.1.4 into the address bar.  I wonder if my Verizon router is getting in the way somehow, since that is 192.168.1.1 and the Obi is connected to that.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on September 10, 2011, 01:37:30 PM
BTW, I'm now having the exact opposite problem: I've had unread voicemail sitting in Google Voice for a week and yet my phones show no indicators of it, in spite of everything being configured for it, both in the phones themselves and the Obi110.

This is ridiculous.  At least the thing allows VOIP calls.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on September 10, 2011, 01:48:45 PM
Jeff,

I'm not familiar with a FIOS setup (I sure wish it was an option for me).  Normally, routers simply have an Ethernet switch as their output ports and all LAN devices are connected together, allowing them all to communicate with each other.  Isn't your PC and OBi each connected to one of the router's 4 LAN ports?
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 10, 2011, 02:40:28 PM
My Obi is connected to a LAN port (192.168.1.4) and my computer is connected via wifi (192.168.1.3).
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on September 10, 2011, 02:46:08 PM
WiFi is normally treated as part of the wired LAN.

I don't know what the problem is in your case, but it appears to be unique to your FIOS installation.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on September 10, 2011, 02:47:33 PM
Quote from: jbrune on September 10, 2011, 02:40:28 PM
My Obi is connected to a LAN port (192.168.1.4) and my computer is connected via wifi (192.168.1.3).

That shouldn't really matter; a WiFi connection isn't functionally any different than a (many-to-one) wired connection.  The router doesn't wall off the WiFi devices from the wired ones (at least none that I've seen).  I don't have a theory what is preventing a direct login, though.  Could it possibly be a software firewall blocking the attempted connection on the system where you fired up the browser?  Do you get an error in the broswer if you wait long enough, or do you simply get no response at all?  It might be useful to use some tool to trap and display the actual HTTP stream to see what's happening.  Also, you might try opening a command window and simply try pinging the IP address of the Obi, and see what happens with that; if *that* fails, then it definitely ain't the browser.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 11, 2011, 08:30:51 AM
For some reason, it is just started working late last night when I put it in the browser.  Maybe just a server problem yesterday, but thanks to everyone for their patience.

However, I have not been able to fix the problem.  I cleared Message Waiting, tried checking Default for Message Waiting, and tried doing the same with MWIEnable and X_VMWIEnable.  What happens is that often when I do that and reset the Obi it will work for a while and I won't get the MWI on my phone or the stutter tone, but after I hit talk, get the dial tone, and then hang up it then reverts to MWI, both on my phone and stutter dial tone and on the Obi IP web page.  I don't have any unread text or new voice messages.  I also tried closing Gmail (bc of the GV calling feature) and that did not work either.

Any other ideas on how to fix this, or should I just turn off all voice mail notification features on my Panasonic phone until either Obi or Google fixes this?

Thanks again for everyone's generous help,

Jeff
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on September 11, 2011, 09:06:24 AM
Still not working for me, either.  The fact that the behavior is so inconsistent suggests to me that it is in fact a firmware issue.  I updated from 1.21 to 1.30 yesterday, but still no improvement.  I'll be trying to get someone from Obihai involved tomorrow.  Meantime I'm disabling it.  I'll settle for "Missed Call" announcements on the phone and use those as clues to manually check for voice mail.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Dav3yDark0 on September 12, 2011, 12:27:48 PM
Quote from: jbrune on September 10, 2011, 01:27:06 PM
Tried it with both Firefox and IE and no luck with either when I just enter 192.168.1.4 into the address bar.  I wonder if my Verizon router is getting in the way somehow, since that is 192.168.1.1 and the Obi is connected to that.

I have been having problems with the local web interface on my 110 when using both Mozilla Firefox and Mozilla Seamonkey browsers. I did not experience the web page errors with Google's Chrome browser, I did not try IE as I refuse to use that browser but I think others have reported problems with OBi's local web interface and IE.  My suggestion is for you to try out Chrome for now.

Dave
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: jbrune on September 14, 2011, 08:57:07 AM
OK, I now feel like a BIG dork.  I went into my Google Voice web page and went through all the messages in the inbox (there were many pages) and saw that there were some messages I had read or listened to elsewhere but the green line was still on the left side.  After I unchecked all of those and reset the Obi there was no more message waiting indication.  Stupid me. 

My advice if you are having this problem: Go into your Google Voice web page and on the left side there is "Inbox" listed that you can click on.  If there is a number in parentheses after Inbox (e.g. "Inbox (6)"), this means there are some messages you have not clicked on in your account.  Go through and click on them all until there is no number there.

So sorry for wasting everyone's time, and I hope that others have the same simple problem,

Jeff
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: VulcanTourist on September 14, 2011, 11:18:34 AM
Oh, I do wish it had been that simple.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: PMM! on October 16, 2011, 11:02:19 PM
Quote from: jbrune on September 14, 2011, 08:57:07 AM
...
I went into my Google Voice web page and went through all the messages in the inbox (there were many pages) and saw that there were some messages I had read or listened to elsewhere but the green line was still on the left side.  After I unchecked all of those and reset the Obi there was no more message waiting indication.  Stupid me.
...

It worked for me, too. No need to reset the Obi. The MWI cleared seconds after I checked my VM. Thanks Jeff!
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: DrJay on October 17, 2011, 08:35:16 AM
A little trick to use in Google Voice to bring up all of your unread messages:

In the GV search box, type is:unread. That search will return all (and only) your unread messages. Makes catching up very easy.

Bonus: the same trick works in Gmail's search box.  8)
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Supermike on October 17, 2011, 09:57:46 AM
Hey folks... new Obi fan here. Got everything set up with GV on SP1 and Callcentric for 911 on SP2. Purchased some new Panasonic DECT 6.0 Plus phones (KX-TG6534B) and they are working great, but had the issue with the Voicemail indicator getting "stuck" on, even after the message was deleted. I tried toggling the settings mentioned here and re-setting the Obi, but with no luck.

Finally, I read the tip about unread messages. There were none in my inbox. I searched for "Unread", and it returned nothing. Then I decided to look under the expandable "More" option on the menu, and noticed there were messages in the "Trash". I saw some of these had the green lines next to them. But instead of deleting them or emptying the "Trash", I marked the ones with green lines as "Read". That immediately cleared the indicator on the phone.

So am I to assume that if I call in and listen to a message via Google, and delete it, that it remains "unread" until I permanently mark or delete it by logging in to GV?

Also, I also can't find the aforementioned 'send missed calls to inbox' function of GV. Anywone know where to find that??

Thanks to all for the tips here! This forum was a huge assist in helping me figure out how to get the 911 stuff configured correctly, and now (hopefully) this!
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Supermike on October 17, 2011, 10:04:11 AM
Actually, I JUST found the setting for 'send missed calls to inbox' under the "Calls" section of GV. I un-checked it, since there are no missed-call indicators (callerID) being passed to the phone. So if I want to see if there were any, I can just look in the call history.

Now I just need to figure out, when I call my voicemail, how to ensure the calls are marked as "read".  :D
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Supermike on October 17, 2011, 10:43:57 AM
Well... persistance has paid off! When listening to your Google voicemail, you have to hit "7" at the end to mark it as read, which "archives" it. The key to making the VM indicator go off, apparently, was to uncheck the option to send missed calls to the inbox.

After un-checking that option, I called and left a voicemail an the indicator lit up. I then listened through my phone and marked it as read. After hanging up, it took about 30 seconds but the indicator went off. So that's awesome! Thanks to everyone for the info found here!  8)

Also, I found that, strangely, my Obi is recognizing the number calling in -- and I don't have them programmed in the phone, either. It shows on my phone's CID screen, and announces it while ringing. But when I listen to the voicemail, Google says "from an unknown number". So I found it interesting that the CID is working, and the incoming number shows up online, but Google's voicemail couldn't seem to announce it.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: obeeonecanoebee on October 17, 2011, 10:50:55 PM
Supermike, et al:

I was so pleased with your entry, because I also had a lot of GV messages with the green line in the trash. I clicked on them all. Clicked on everything in GV. But still, I have the "new voice mail" indicator on my (also) Panasonic phones.

Question: did you actually change something in the Obi settings, or did you end up leaving them as they had been before you went in there? If you did, how did you get past the login screen? I tried admin/admin as mentioned above, but that fails. If you didn't, then I remain puzzled.

tks
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: obeeonecanoebee on November 06, 2011, 09:11:48 AM
Oh rats, I still haven't solved this. My Panasonic phones still say "New Voice Mail."

I made sure the option in GV (Place missed calls in the inbox) was not checked.

I have no unread messages in GV.

Are there settings in Obitalk's control panels that I should look at?

I'm grateful for any ideas.

tks
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on November 06, 2011, 09:40:01 AM
obeeonecanoebee,

Make sure that:

Voice Services -> SPx Service -> MessageWaiting

has both the Default and Value checkboxes unchecked.  Click Submit if you make any changes.

You must do this by logging into the OBi directly as this setting does not exist on the OBiTALK Web Portal.

Reboot the OBi and verify that both boxes remain unchecked.

If the MessageWaiting checkbox reappears (the Default checkbox must remain unchecked), then it's the OBi that's setting the Message Waiting indicator on your phone because it thinks there are messages waiting on Google Voice.  If the MessageWaiting checkbox remains cleared, it's probably your phone that's stuck and needs to be reset or power-cycled.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: obeeonecanoebee on November 09, 2011, 08:17:15 AM
RonR,

thanks! Maybe I'm closing in on this.

However, the admin/admin login isn't working for me. I'm using the ip I get by dialing ***1 which looks right; but can't get past the login. Trying Safari and Chrome.

Do I need to ask OBi for a password?

JS
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on November 09, 2011, 10:00:10 AM
Quote from: obeeonecanoebee on November 09, 2011, 08:17:15 AM
Do I need to ask OBi for a password?

You OBi password should be visible when you log into the OBiTALK Web Portal.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: obeeonecanoebee on November 09, 2011, 10:30:00 AM
Hooray, that seems to have done the trick!

FWIW, I had to uncheck the box in SP2 that I was not using (It's attached to a different GV number). The box in SP1 was already unchecked. With both unchecked, no more stutter!

And yes, the login admin/<my obitalk password> is the correct one.

Thanks  RonR.

JS
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: OBiSupport on November 09, 2011, 12:06:53 PM
http://www.obihai.com/FAQ.html#12

Stutter tone is played by OBi to indicate there is/are "outstanding" voicemail(s).
This indication is sent by the Service Provider to OBi.

If you have GV on your SP1 and SP2, from phone connected to OBi 's PHONE port
Dial your Google Voice number1 to check your SP1's voicemail.
Dial **2 your_Google_Voice_Number2, and check your SP2's voicemail.

Also Make sure you don't have "Place missed calls in the inbox" checked:
http://www.obihai.com/googlevoiceFAQ.html#11
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: crystal19 on January 08, 2012, 06:56:44 PM
I have ObiTalk110 with Googlevoice set as SP1.
I am having problems with not getting voicemail indicator that I have a voicemail. If I dial my own number I can hear the voicemail.  But my phone does not indicate me that I have voicemail. I have following settings

MWIEnable has value of grayedout checked box with red ! mark. and device default is unchecked and ObiTalk setting is checked with    *
Same thing with X_VMWIEnable
and some how I cannnot find MessageWaiting checkbox anywhere on the menu.

1) Is all this red ! marks are bad? How do I reset the whole thing? I tried to reset the ObiTalk device by doing hardware reset - red ! mark did not go away. Also there are many other places where there is red ! marks.
2) How do I get voicemail indicator to come on?
3) People talk about system logs, where can I find them? I believe I am using webportal I believe.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on January 08, 2012, 07:10:20 PM
Google Voice voicemail checking is not working in the OBi at the present time.  There is nothing you can do to fix it.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: crystal19 on January 08, 2012, 07:58:49 PM
Ok Now I am not using webportal but direct ip address to connect. I do see Message Waiting and when I turned on, I do get indicator on my phone that I have a new voice mail. However, it does not get turned off when I delete GV thru GV interface. Any idea?

Also again anybody know how can I view syslogs?

Thanks
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on January 08, 2012, 08:16:32 PM
Did you miss the post just prior to your last one?  All OBi's are currently failing to check VM properly:

[Jan 08 21:55:10]<7> GTALKVM:Checking VM....
[Jan 08 21:55:10]<7> GTALKVM:state changed from 2 to 1
[Jan 08 21:55:11]<7> TCP:Connect OK(lhttpc)39
[Jan 08 21:55:11]<7> Trying to connect ssl
[Jan 08 21:55:12]<7> TC:ssl connected
[Jan 08 21:55:12]<7> LHC:set Retrying:www.google.com, 0
[Jan 08 21:55:12]<7> LHC:retrying...www.google.com
[Jan 08 21:55:12]<7> TCP:Connect OK(lhttpc)40
[Jan 08 21:55:12]<7> Trying to connect ssl
[Jan 08 21:55:13]<7> TC:ssl connected
[Jan 08 21:55:13]<7> LHC:status code:302
[Jan 08 21:55:13]<7> LHC:set Retrying:www.google.com, 1
[Jan 08 21:55:13]<7> LHC:retrying...www.google.com
[Jan 08 21:55:13]<7> TCP:Connect OK(lhttpc)41
[Jan 08 21:55:13]<7> Trying to connect ssl
[Jan 08 21:55:14]<7> TC:ssl connected
[Jan 08 21:55:14]<7> LHC:status code:302
[Jan 08 21:55:14]<7> GTALKVM:Google login failed!

I suspect a firmware update will be required to correct this problem.

You can run a syslog server on your PC and point the OBi toward it at:

System Management -> Device Admin -> Syslog -> Server
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: Diana on January 09, 2012, 07:27:28 AM
RonR:

Is it that Google change something on their end to break this feature?  Since it was working before, what other possibilities exist that could have cause this to break?  Could it be a temporary problem that will correct itself "soon" and why is it that OBihai hasn't issue any form of communication as to what the issue is and any plans from their end that they can implement to correct the problem?
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on January 09, 2012, 08:57:47 AM
Quote from: Diana on January 09, 2012, 07:27:28 AM
RonR:

Is it that Google change something on their end to break this feature?  Since it was working before, what other possibilities exist that could have cause this to break?  Could it be a temporary problem that will correct itself "soon" and why is it that OBihai hasn't issue any form of communication as to what the issue is and any plans from their end that they can implement to correct the problem?

Those are all very good questions, Diana, and ones that only Obihai can answer.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: crystal19 on January 11, 2012, 05:49:38 PM
Does Obi100 has this problem that one is aware off? I am thinking of sending back 110 model and buying obi100 model.
Title: Re: “stutter” dial tone for Google Voice message indication
Post by: RonR on January 11, 2012, 06:08:55 PM
Quote from: crystal19 on January 11, 2012, 05:49:38 PM
Does Obi100 has this problem that one is aware off? I am thinking of sending back 110 model and buying obi100 model.

The only difference between an OBi100 and and OBi110 is the presence of a LINE Port on the OBi110.  The same software is used in both units.