OBiTALK Community

General Support => Day-to-Day Use => Topic started by: ShermanObi on January 26, 2011, 09:27:23 pm



Title: Call Back via Auto Attendant on the OBi Device
Post by: ShermanObi on January 26, 2011, 09:27:23 pm
There are two ways to do a "Call Back" via Auto Attendant (AA) with your OBi.

Method 1: Use InboundCallRoute

Method 1 will require you to adjust OBi settings manually.  Therefore, your OBi should not be in Auto-Provision mode for OBiTALK management.  Note:  We will support Call Back set-up and configuration via the OBiTALK portal in the near future.

An InboundCallRoute Rule can be specified to let the AA call back the caller’s or any other number, if the caller hangs up before AA answers.  For this to work Caller ID service is required on the inbound trunk.

For example, consider the rule {(<**1>(14089913313|12121559801)):aa($1)}

It says if 14089913313 or 12121559801 calls, the call is routed to AA.

If caller hangs up before the AA answers, the AA calls the number represented by $1

Recall that $1 is expanded into the caller's number after processing by the digit map on the left side of the colon. In this case it is the caller’s number prepended by **1.

The **1 is required for outbound call routing when AA calls back.  Here, it indicates SP1 is to be used for calling back (based on the OBi's default setting).

New parameter in AA Service settings called CallbackAnswerDelay

CallbackAnswerDelay controls the number of milliseconds before the AA answers when a callback number is specified in the rule. The default value is 10000 ms (10 seconds).  This means that when the OBi is configured to Call Back a particular caller (cased on their incoming Caller ID), the caller should hang-up before the ten second answer delay timer expires if they want an automatic Call Back from the OBi.  If the caller does not want a Call Back, e.g. they want to ring the phone connected to the OBi, then they will let the OBi ring for 10 seconds, at which time the normal Inbound Call Routing Rule takes effect.

Without the ($1) argument after aa in the last example, AA behaves the normal way and the answer delay follows the parameter in the AA Service settings called AnswerDelay.

Method 2: Use (NEW) AA Main Menu Option 3: “Enter a callback number”
With this method, the Caller explicitly enters the number to be called back by the AA.  If a valid number is entered, the AA says Thank You and Goodbye, then starts calling back 2s after the current call has ended.  If number entered is invalid, the AA plays a SIT tone followed by an error message.

Tip: If the service used to connect to the OBi Attendant supports caller ID, when prompted for the call back number, just enter 00# and hang-up.  The OBi Attendant will call back whatever was indicated as the Caller ID number when you initially called the OBi.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: n-bee-r on March 15, 2011, 11:04:39 am
I do see a "X_InboundCallRoute" under Voice Services -> SP1 Service, but I don't see any parameter "InboundCallRoute".

Currently it is set to "ph", if I modify as per your suggestions I should be able to get a callback from Obi, can you please confirm.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: QBZappy on March 15, 2011, 11:51:44 am
Hi

This is my Call back setup. Works great.

{(<**2>(15142321234|5143161234|5145771234|x.5148811234)):aa($1)},{(102|112|703):aa},{ph}

Explanation:
1) <**2> forces outgoing calls to go over my GV account in my SP2. I figured I would set it this way because I setup Trunk Group1 as my primary line . Trunk Group1 looks for first available line. I wanted to control the calls going out only on the GV channel on SP2.

2) I have a voip account. When I call through that account my CID has 15142321234 in front. The rest of the numbers should be how the phone picks up the CID. This is the section of the setup which offers the Call back service.

3) second part after the comma I have extensions from a PBX going to the AA. You could just as easily put a phone number in there.

Any other number will ring the attached phone in normal fashion. The controls based on CID is great. I have unlimited incoming on my cell. I can use the OBi to make calls on my cell  without using any of my outgoing minutes. You don't let the OBi answer the call. Immediately after the first ring, you hang up. Your OBi will call back the number identified on the CID if it matches any of the numbers in the above config.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: yhfung on April 04, 2011, 09:01:08 pm
All the examples shown above are using the SP1/SP2 Trunk (using **1 or **2) for callback service without entering AA. I have tried the LINE trunk but failed. My question is does the callback function works for LINE trunk? For example,

{(<**8>(99887766)):aa($1)},{ph}

where 99887766 is supposed to be my HK PSTN phone number.

I can only do the callback via the LINE trunk if AA answers my call, then I leave my callback phone number by choosing the option 3.

YH


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: obi-support2 on April 06, 2011, 06:25:03 pm
yhfung,

I can confirm this is a bug in the OBi110 and we will address this in a future release.

Please email support@obihai.com if you want to try out a test build with a fix to this problem.

Thank you for reporting the issue.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: yhfung on April 08, 2011, 06:00:14 am
After OBihai Technical Support Team had pushed a bug-fixed fw to my OBi110 in Hong Kong, the Non-AA call back service works for LINE trunk very well.

Technical Support Team have  done a very good job!!!!

I believe that with this feature, there are many demands for OBi110 from China.


YH


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: yhfung on April 08, 2011, 07:15:02 pm
I have already tried the NON-AA call back test in China using my OBi110 connected with the China Telecom PSTN line via the LINE port.

With the new disconnection tone 450-30;10;(.35+.35) and the firmware 1.2.1 (2103), the NON-AA call back funtion still does not work.

YH


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: obi-support2 on April 08, 2011, 07:54:41 pm
That's correct. 1.2.1.2103 don't have this fix yet.
Only your test f/w have this fix at the moment.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: yhfung on April 08, 2011, 08:02:27 pm
Please consider it to include this fix in next official firmware release since it will create TONEs of OBi110 Sales in China (All the Chinese can buy the OBi110 in Hong Kong without any problems) since OBi110 may call, via the LINE port connecting the China Telecom PSTN porvided PSTN lines, the associated China Telecom mobile phone all over China FOR FREE using the so-called E9 plan (If you are Chinese and living in China, you can ask your local China Telecom for details).

YH


Title: Why does the following work.
Post by: Cruize on May 15, 2011, 06:20:37 am
I am a little surprised that the following works  ;D Can somebody explain why it works.

I have set my OBi up with SP1:Google Voice and SP2:My SIP provider.

If I call my OBi and have it do a callback to me using SP2, then I am actually able to do a call out on either SP1 or SP2. I would have thought I would only be able to call out on SP1.

So in fact I have 2 SIP calls in progress even though my OBi is set up to use 1 Google Voice and 1 SIP.

Nice that it works, but why?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: QBZappy on May 15, 2011, 06:37:37 am
Cruize,

GV allows for 2 channels, it  looks like your SP also allows for more than one channel as well. That means you can be on a call and receive another call, or make 2 outgoing calls on the same SP. Some SP charge for this ability, charging double for both channels being used. If you have an unlimited monthly plan the 2nd channel might be included in the price.

I use voipms as one of my SP. They have unlimited channels if you select the pay by the usage plan. They charge for all the channels being used. If you select the monthly fixed plan they limit you to 2 channels, however with unlimited use.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: yupeng on August 22, 2011, 09:51:39 pm
Hi

This is my Call back setup. Works great.

{(<**2>(15142321234|5143161234|5145771234|x.5148811234)):aa($1)},{(102|112|703):aa},{ph}

Explanation:
1) <**2> forces outgoing calls to go over my GV account in my SP2. I figured I would set it this way because I setup Trunk Group1 as my primary line . Trunk Group1 looks for first available line. I wanted to control the calls going out only on the GV channel on SP2.

2) I have a voip account. When I call through that account my CID has 15142321234 in front. The rest of the numbers should be how the phone picks up the CID. This is the section of the setup which offers the Call back service.

3) second part after the comma I have extensions from a PBX going to the AA. You could just as easily put a phone number in there.

Any other number will ring the attached phone in normal fashion. The controls based on CID is great. I have unlimited incoming on my cell. I can use the OBi to make calls on my cell  without using any of my outgoing minutes. You don't let the OBi answer the call. Immediately after the first ring, you hang up. Your OBi will call back the number identified on the CID if it matches any of the numbers in the above config.

Can you tell me where to do this configuration?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Obvdobi on October 21, 2011, 05:18:35 pm

I'm thinking about using it for my international contact to do this from their phone number directly to save normal international phone cost.  "To hang up before AA picks up" still carry the risk of being connected if the call was not ended in time.

Is it possible to let Obi refuse call (with busy tone) and then call back?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Stewart on October 21, 2011, 05:45:19 pm

I'm thinking about using it for my international contact to do this from their phone number directly to save normal international phone cost.  "To hang up before AA picks up" still carry the risk of being connected if the call was not ended in time.

Is it possible to let Obi refuse call (with busy tone) and then call back?
You can't make it refuse the call, but there is a parameter "AA Service::CallbackAnswerDelay" which controls the delay before the AA will answer (in the callback case only).  The default value is 1000 ms, but you could set it longer, e.g. 30000,  if that's a concern.

Also, what country is your contact in?  If Localphone has access numbers there, you could set it up so your contact makes a local (or at least a national) call, so if it accidentally gets connected, the cost is lower.  If one of your SP1 or SP2 providers offers iNum, there would be no charge from Localphone (and that may overall cost less than the callback system).


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: RonR on October 21, 2011, 06:00:54 pm
The default value is 1000 ms, but you could set it longer, e.g. 30000,  if that's a concern.

It's probably a typo on your part, but...

The default is 10000 ms which is 10 seconds.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Stewart on October 21, 2011, 06:02:40 pm
The default value is 1000 ms, but you could set it longer, e.g. 30000,  if that's a concern.

It's probably a typo on your part, but...

The default is 10000 ms which is 10 seconds.

Of course.  Thanks for the correction.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Obvdobi on October 21, 2011, 08:51:03 pm
Localphone looks great. Unforunately, it won't work for China.

I used Ron's method to add **3 Voice Gateway as LocalPhone branch. It works well.

Questions:
1. Why my callback is answered within 2 rings ...?
2. I have iNum through voip.ms.  So my contact's only way to use iNum is through some Softphone in China or ATA device? 



I'm thinking about using it for my international contact to do this from their phone number directly to save normal international phone cost.  "To hang up before AA picks up" still carry the risk of being connected if the call was not ended in time.

Is it possible to let Obi refuse call (with busy tone) and then call back?
You can't make it refuse the call, but there is a parameter "AA Service::CallbackAnswerDelay" which controls the delay before the AA will answer (in the callback case only).  The default value is 1000 ms, but you could set it longer, e.g. 30000,  if that's a concern.

Also, what country is your contact in?  If Localphone has access numbers there, you could set it up so your contact makes a local (or at least a national) call, so if it accidentally gets connected, the cost is lower.  If one of your SP1 or SP2 providers offers iNum, there would be no charge from Localphone (and that may overall cost less than the callback system).


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Stewart on October 22, 2011, 01:43:55 am
In countries where providers do not have access numbers, AFAIK your choices for free or inexpensive voice are limited to:

1. End-to-end VoIP.  Obviously, your contact needs good Internet connectivity and a smartphone app / softphone / IP phone / Obi or other ATA.

2. Click-to-call.  Offered by many providers, sometimes automated in an app.  Contact needs some Internet connectivity.

3. Callback.  Offered by a Future-Nine and a few others, or roll your own with an OBi.

4. In a few special cases, there might be a trick.  For example, in Guangzhou and Shenzhen, some cell phone plans were offered that included Hong Kong, where Localphone and others have access numbers.

Have you tried setting CallbackAnswerDelay to a high value?  If so, and the call is still getting answered in two rings, perhaps something other than the OBi AA is picking up.  Set up the callback so it also works from one of your own phones and listen to what happens upon answer.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: hitwao on November 19, 2011, 09:51:53 am
i am in Cameroon in Africa. I have an obihai 110. I have family in the US and have a google voice account that I have linked to a sipgate account. I have set up my account and now when i dial my google number it rings in my sipgate account that I have configured on an spa 942 and on the fixed line on the obihai SP1 that has the google account.

Now my fixed line attached to the obihai 110 is an unlimited plan and I can call other Camtel phones for free when i pay the fixed monthly charges.

I want the auto attendant to forward all my calls through the fixed line attached to my Obihai 110  and use the fixed line on the Obihai 110 to call my mobile Camtel lines which are also free lines.

I have google account and number configured on line one SP1 to call family in the US and for family in the US to call me in Cameroon at my Google number that rings on the fixed line on the Obihai and the SPA942.

I have rynga.com sip configured on SP2 for outgoing calls for cheap calls to other countries.

My fixed line is (237) 33351184 Camtel network in Cameroon.

I want my fixed line to forward all calls after a 10 seconds ring to my Camtel mobile phone and my wife's Camtel mobile phone simultaneously.

I do solicit directives on how to configure the Obihai to have this satisfaction.

Thanks.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Stewart on November 25, 2011, 09:01:29 pm
I want the auto attendant to forward all my calls through the fixed line attached to my Obihai 110  and use the fixed line on the Obihai 110 to call my mobile Camtel lines which are also free lines.

I want my fixed line to forward all calls after a 10 seconds ring to my Camtel mobile phone and my wife's Camtel mobile phone simultaneously.
I don't understand quite what you want to do, but I'll try to cover a few cases:

If you want to make calls from your mobiles via GV or Rynga, the callback setup discussed in this thread should work fine.  If you have trouble, please provide a detailed description of the problem.

If you want calls received on your GV number to also ring your mobile, you can easily do that, but ringing two mobiles simultaneously would require one of the calls to be placed via a VoIP service, because your fixed line can only handle one call at a time.  You could use one of your existing three accounts, or get a fourth one that offers less expensive calling to CM mobiles.  Alternatively, you could ring the mobiles sequentially via the fixed line, but you would need an additional service to perform the sequencing (and to provide a message to the caller asking him to wait while his party is located).

If you want calls received on the fixed line to ring one or both mobiles, you would have to use a VoIP service for the forwarding, because the fixed line is already busy with the incoming call.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: hitwao on November 27, 2011, 03:14:36 am
Thank you very much for the offered help. I am sorry for not being very clear.

My objective is to have all calls transferred to my mobile in Cameroon through the fixed line connected to my obihai 110.
 I have set up my device on obinet and on the Device Configuration - tatsihome I have set the obi attendant pin. Service provider 1 is google and service provider 2 is rynga.

First action:

 I now ring my google number and the fixed line connected to obihai rings  about 7 times and a female voice asks me to leave a message and i think this should be at google or sipgate. I expected obi attendant to ask for my pin to transfer the call through the fixed line of the obhihai to my mobile phone.

Second Action:

I now place a call to the fixed line attached to the obihai and it rings for 12 times until it stops ringing no auto attendant comes in to ask for my pin to transfer the call.

I dearly need call forwarding:-

1.) to my mobile phone for calls to the fixed line attached to the obihai 110. This seems difficult since the incoming call is through the fixed and the auto attendant has to use the same fixed line to call my mobile phone. I think i might need a rule here for the auto attendant to do this.

2.)  Calls from the US to  provider 1 the google account to be forwarded through auto attendant through the fixed line at obihai 110 to my CM mobile phone.

3.) Provider 2 will be used only for outgoing calls out by me so that while out of the house, I can use my mobile phone to call the fixed line at the obhihai and the auto attendant directs the calls out through provider 2. In which case the Obihai needs a rule to recognize my mobile phone number from the fixed line at the obihai and forward the calls through provider 2.

Right now the auto attendant thought configured does not work at all.

I will try to reset the device and start all over again.

Thanks


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: hitwao on December 08, 2011, 12:50:23 am
I resolved the problem by cancelling calls forward from my Google chat to my sip gate no. After this I made the call verification to Obitalk by dialing a series of 55...

I then dialed my Google number again and the obi attendant answered me giving me three options. I choose option 2, entered the pin code and was connected through the fixed line on the obihai 110 and dialed my wife on Camtel mobile in Cameroon.

I had some fun and prank on my wife later. I traveled and 100kms from my house, I dialed my Google no. was connected through the fixed line that has our home number on the Obihai to my wife's mobile. She saw but our home number and believed that I was in the house. When she got home and discovered that I was not home and finally got to me she was surprised and asked to know by what magic I could call her from home while I was 100kms away. I then explained to her my understanding magic of the Obihai product and technology.

Thanks Obihai. I am not an expert but am trying to learn to make the best use of this product for my family, friends, business and self.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: mkarian on December 12, 2011, 10:59:06 am
Can someone please shed some light on using the Obi 110 via Method 2 for callback (AA Main Menu Option 3)?

I am located in Costa Rica, and my Obi 110 is hooked up to a landline here.  I am trying to be able to call the Obi from a local cell phone to the landline number, and request a callback to the same cell phone so I  can place an international call through SP1 (with the local call having originated from the land line--which is MUCH cheaper).

I can call in and get the AA to answer, then I select option 3, and enter **8 + (local cell phone number, which are 8 digits) and hangup.  After a few seconds, the PHONE ATTACHED TO THE OBI rings, rather than the cell phone I called from.  Any assistance here would be greatly appreciated!



Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: RonR on December 12, 2011, 11:25:09 am
I can call in and get the AA to answer, then I select option 3, and enter **8 + (local cell phone number, which are 8 digits) and hangup.  After a few seconds, the PHONE ATTACHED TO THE OBI rings, rather than the cell phone I called from.  Any assistance here would be greatly appreciated!

That should work.

Can you dial the same **8 + (local cell phone number, which are 8 digits) from the PHONE Port and reach the cell phone?

Have you modified the Auto Attendant DigitMap/OutboundCallRoute in any way?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: mkarian on December 12, 2011, 11:53:46 am
Thanks for the quick response!  Yes, dialing that way normally via the attached phone (**8+local four digit number) works fine for local outgoing calls via landline.  No changes have been made to the default OutboundCallRoute settings.  The only related setting I have is the AA "PrimaryLine" is set to SP1, but with dialing the **8 that shouldn't be an issue I wouldn't think.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: RonR on December 12, 2011, 11:57:35 am
mkarian,

Does the OBi Call Status (while the callback in in progress) or the OBi Call History (after the callback has completed) shed any light on what is going on?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: mkarian on December 12, 2011, 12:19:34 pm
I checked call status & tried a few more variations.  Turns out that if I hangup RIGHT AWAY after entering the callback number, then it works!  But, I must do so AS SOON as the AA starts saying "thank you for using Obi..." (in other words, before the confirmation even finishes talking).

That is to say, somehow the extra second or two I was taking to hang up when calling in & initiating the callback interferes with the callback call.  Maybe there is a setting somewhere to delay the start of the callback another few seconds to avoid this?

Anyway, it does work now, so thank you!!


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Stewart on December 13, 2011, 08:06:39 am
I am located in Costa Rica, and my Obi 110 is hooked up to a landline here.  I am trying to be able to call the Obi from a local cell phone to the landline number, and request a callback to the same cell phone so I  can place an international call through SP1 (with the local call having originated from the land line--which is MUCH cheaper).
I'm glad to hear that you got it working, but have a couple of comments:

1. If your landline has caller ID, you can set up the OBi to recognize your cell phone number and call you back automatically.  It does not answer the original call, so there is no charge to your cell.

2. If (1) is inapplicable, but you have a DID with your SP1 provider, you could call that number to trigger a callback.  Since the OBi does not answer, you should not be charged for the (international) trigger call.  However, some international carriers give False Answer Supervision, so you should make a test call and confirm that you are not charged.  If your phone shows connected and starts counting time, even though the OBi has not answered, you're out of luck on this one.

3. Possibly, there are less expensive, higher quality and/or more convenient ways to accomplish the overall goal (international calls from cell phone).  How much does it cost to call from your landline to your cell?  Who is SP1 provider?  Which countries do you call the most?  Landlines or cellular?  Using a smartphone?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: mkarian on December 13, 2011, 02:27:03 pm
I did some checking on current phone charges here just to be sure, and it turns out that incoming & outgoing calls to cell phones now all have the same cost (about 7 cents/min).  Thus, there is no savings to having the Obi call back after all (any which way)!   >:(

In the end it seems that the best option, when available at least, is simply using WiFi (no dedicated internet) to connect via the Obi App (Android) on the smart phone.  Using that method, one can call the U.S. via GV at no charge for the moment.

Thanks all!


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: FM9295 on February 05, 2012, 01:02:32 pm
Wondering if someone could please provide a brief overview or some examples of when/how someone in the US might want to use the AA to do callback?  Looks like maybe phone charges and finding the best way to get free calls depends a lot on which country one is in. 

Is this feature primarily used by those outside the US or are there applications here in the US that I'm just not understanding?  Thanks.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: RonR on February 05, 2012, 01:23:53 pm
Auto Attendant Callback provides a means to make outgoing calls through the OBi when you're not at home without incurring the cost of calling into the OBi to do so.

For example, you might be visiting a friend and want to make a long distance or international call without putting any charges on your friend's telephone.  You call the OBi which is configured for Auto Attendant Callback and hang up before the Auto Attendant answers.  The Auto Attendant then calls you back and allows you to make an outgoing call using the services configured on the OBi.

Another example might be where your cell phone has unlimited free incoming calls.  Since your call to the OBi is not answered, you don't get changed for calling the OBi.  It then calls you back, allowing you to make a call using the services available on the OBi without incurring any cell phone charges.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: DaveTap on February 05, 2012, 02:10:35 pm
Wondering when/how someone in the US might want to use the AA to do callback? 
Is this feature primarily used by those outside the US or are there applications here in the US that I'm just not understanding?  Thanks.
I have a friend grandfathered in a USCellular plan that allows unlimited incoming calls/texts but uses his minutes for outgoing calls... using call back allows him to have unlimited calls and allows him international calling at 1/10 their rate.

Another friend works graveyard shift as a nurse. They are not allowed to use cell phones at work and are limited in outgoing calls. She can however use call back to set up an incoming call...


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: fredder on May 25, 2012, 11:45:03 am
with setup wizard  I have this:

 ITSP InboundCallRoute {(<**1>(16471234567|19541234567)):aa($1),{sp1(14161234567)}
this works for the auto attendant to do callback when I call from phone 1-647-123-4567

Lets say I wanted to add a foreign cell phone, eg from Israel, that had local number 54-1234567.

If I wanted callback to work to that phone, the SP1 (google voice in this case) would need to dial the full international format 011-972-54-1234567.  But the phone's call display would not display all those numbers-how would I get callback to work for international numbers where the 011 + country code needs to be dialled before the rest of the telephone #?  As well, can I put x.541234567 in the InboundCallRoute so that it matches on partial caller id info?


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: roundaway on November 18, 2012, 03:03:05 pm
Situation.  Business number and GV number have the same area code.  Home phone does not.  I want to call the GV number from my work phone which doesn't use the actual CID.  I've set up the SP1 (GV and primary) inbound call route {(12345678912):aa,{ph} to recognize the CID that the work number passes and it does go to aa .  However, what do I need to do so the call back comes to my actual work number?

Ultimate goal is to be able to call back to the house and either let it ring the phone or use the PSTN to call someone in my home area code because work does not allow long distance.

Thank you.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: ianobi on November 19, 2012, 06:22:14 am
{(12345678912):aa(**119876543212)},{ph}

Will direct the call back to 19876543212 using sp1. Change **1 to which service provider you want to make the call back.




Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: roundaway on November 19, 2012, 10:46:27 am
 ianobi,

I'll try it when getting home from work.

Newbie reading call routing and digitmap stuff and had myself confused.  Thanks for the info. 




Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Vegetus on January 26, 2013, 07:15:49 pm
Hi there!

ModelName: OBi202
HardwareVersion: 1.4
SoftwareVersion: 3.0.1 (Build: 3722)
SP1 Service: GV
SP1 X_InboundCallRoute: {(x.3312094854):aa},{ph1,ph2}

OBiBlueTooth 1 InboundCallRoute: {(x.3312094854):aa},{ph1,ph2}

If I call my GV number from 3312094854, the wired phone rings 3 times and the AA answers the call.
If I call the cellphone connected to the ObI via BT from 3312094854 the wired phone rings BUT the AA won't answer the call.
I want to call the cellphone connected via BT, disconnect the call just before the AA answers and get called back by the ObI202 via BT.
Any way to get the automatic (no AA answer) callback work via BT like {(<**8>(x.3312094854)):aa($1)} ?

Thank you very much for your valuable help.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: ianobi on January 27, 2013, 04:57:50 am
Vegetus - welcome to the forum.

{(<**8>(x.3312094854)):aa($1)} should work the way you describe. The question here is why does aa not recognise {(x.3312094854):aa} when called via the cellphone.

Make an incoming call via the cellphone and answer the call. While the call is ongoing check in the Expert Config Pages > Status > Call Status. See what Peer Number is shown. Alternatively, after the call is finished look in your OBi web page > Status > Call History.

It looks to me like the CallerID (Peer Number) is not being recieved from the cellphone, or is in some way changed.



Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Vegetus on January 27, 2013, 06:17:23 pm

{(<**8>(x.3312094854)):aa($1)} should work the way you describe. The question here is why does aa not recognise {(x.3312094854):aa} when called via the cellphone.

It looks to me like the CallerID (Peer Number) is not being recieved from the cellphone, or is in some way changed.


Yes, the cellphone returns as caller ID +393312094854 (I live in Italy). Now AA answers (I have {(<**8>(+393312094854)):aa($1)},{ph,ph2} in OBiBlueTooth 1 InboundCallRoute).

In Voice Services --> Auto Attendant --> CallbackAnswerDelay I have 10000. I call, AA answers, I choose option 3 and I enter my cellphone number: 3312094854 followed by the pound key.
Then AA dials out but prepends 1 to the number 3312094854 I entered and the call goes out via GT1 not BT.
Someone in USA got few unsolicited calls from me. I'm really sorry for that :-(

Please, help me just one more time and teach me how to fix the dialplan  and where can I find examples and tutorials about ObI dialplans and configurations. With Sipura devices there where a lot of web sites and forums with examples and discussions. I'm new to ObI products.
Again, thank you for your help.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: ianobi on January 28, 2013, 06:57:00 am
The basic problem here is that all the OBi DigitMaps are set up for North American dialling patterns. I live in the UK, so I'm used to these problems!

Quote
Now AA answers (I have {(<**8>(+393312094854)):aa($1)},{ph,ph2} in OBiBlueTooth 1 InboundCallRoute).

If you dial in via your cell phone and hang up before the aa answers, then this rule {(<**8>(+393312094854)):aa($1)} will call you back using the OBiBluebooth > DigitMap.


Quote
I call, AA answers, I choose option 3 and I enter my cellphone number: 3312094854 followed by the pound key.
Then AA dials out but prepends 1 to the number 3312094854 I entered and the call goes out via GT1 not BT.

If you dial in via your cell phone allow aa to answer then use Option 3, aa will call you back using its own Primary Line. At default this is probably set to SP1 Service (GT1). The DigitMap for SP1 is found in Service Providers -> ITSP Profile A -> General -> DigitMap. Its default setting is:
(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.)

You have input a ten digit number starting with "3". This rule <1>[2-9]xxxxxxxxx will take any ten digit number starting in the range 2 to 9 and will prepend "1" to it. Very useful for North Americans - not useful for the rest of us  ;)

At default settings, most OBi DigitMaps have the rule xx. this means "any number of any digits", so whatever you dial will get sent. However, the OBi will wait for ten seconds before sending the digits out to make sure that you have finished dialling. Much better to get a good match for your numbers if you can.

DigitMaps are a big subject. This forum has many good examples - search for posts by user RonR among others. The OBiDeviceAdminGuide has a few good bits in, but lots that is not so good!

Be careful about how you choose to update your OBi see:

http://www.obitalk.com/forum/index.php?topic=92.0

This is a friendly forum - feel free to post questions  :)


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: Lavarock7 on January 28, 2013, 07:34:40 am
Another reason to use callback might be if staying in a hotel which charges outrageous outbound rates. Incoming calls are usually free where I have stayed. I don't know how you would go through an operator to get to a specific room though unless you had a DID.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: yiucsw on September 06, 2013, 07:21:46 pm
just a stupid question, i am out of town and want to use obihai service. do not want to use the landline as the ring tone is too noisy.

So my plan is use obion android to initial a call back thru my landline to my mobile phone and call out thru SP2.
obihai android -> AA -> call my mobile phone -> use SP2 to call out.

when i use obihai android, the AA prompt will ring and disconnect about 5 sec. i.e. when the prompt say" press 1 to continue this call,"then the AA disconnected.



Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: ianobi on September 07, 2013, 03:04:08 am
yiucsw,

The simple answer is to dial OBiON > SP2

To do this you need to change your OBiTALK InboundCallRoute. I'm using an OBi110 in this example, Its Primary Line is sp1. Delete existing and replace with:

Voice Services -> OBiTALK Service -> InboundCallRoute:
{(Mcot)>(Msp1):sp1},{(Mcot)>(<**1:>(Msp1)):sp1},{(Mcot)>(<**2:>(Msp2)):sp2},{(Mcot)>(<**8:>(Mli)):li},{(Mcot)>(<**9:>(Mpp)):pp},{(Mcot)>**0:aa},{(Mcot):aa},{ph}

User Settings -> User Defined DigitMap 2:
Label: cot
DigitMap: (290123456)

Where 290123456 is your OBiON softphone number.

Now you should be able to dial from OBiON in the same way as from the phone connected to the OBi110. To dial out using sp2 from OBiON simply dial **2 followed by the number.


Title: Re: Call Back via Auto Attendant on the OBi Device
Post by: george.brasil on September 20, 2013, 09:28:58 pm
Thank you very much for the offered help. I am sorry for not being very clear.

My objective is to have all calls transferred to my mobile in Cameroon through the fixed line connected to my obihai 110.
 I have set up my device on obinet and on the Device Configuration - tatsihome I have set the obi attendant pin. Service provider 1 is google and service provider 2 is rynga.

First action:

 I now ring my google number and the fixed line connected to obihai rings  about 7 times and a female voice asks me to leave a message and i think this should be at google or sipgate. I expected obi attendant to ask for my pin to transfer the call through the fixed line of the obhihai to my mobile phone.

Second Action:

I now place a call to the fixed line attached to the obihai and it rings for 12 times until it stops ringing no auto attendant comes in to ask for my pin to transfer the call.

I dearly need call forwarding:-

1.) to my mobile phone for calls to the fixed line attached to the obihai 110. This seems difficult since the incoming call is through the fixed and the auto attendant has to use the same fixed line to call my mobile phone. I think i might need a rule here for the auto attendant to do this.

2.)  Calls from the US to  provider 1 the google account to be forwarded through auto attendant through the fixed line at obihai 110 to my CM mobile phone.

3.) Provider 2 will be used only for outgoing calls out by me so that while out of the house, I can use my mobile phone to call the fixed line at the obhihai and the auto attendant directs the calls out through provider 2. In which case the Obihai needs a rule to recognize my mobile phone number from the fixed line at the obihai and forward the calls through provider 2.

Right now the auto attendant thought configured does not work at all.

I will try to reset the device and start all over again.

Thanks

From what I read you could put the equipment to work.
I do not have the equipment yet.

Is how you take a prints (http://imageshack.us/) of your setup and put here in the forum or send it to my email telefoneip@gmail.com

as a provider rebvoice.com I use to make calls.

I need the same thing that u use.


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Pelo que eu li você conseguiu colocar o equipamento para funcionar.
eu não tenho o equipamento ainda.

Tem como vc tirar uma prints (http://imageshack.us/) da sua configuração  e colocar aqui no forum ou mandar para meu e-mail telefoneip@gmail.com

como prestadora eu uso o rebvoice.com para fazer chamadas.

eu preciso da mesma coisa que vc usa.