OBiTALK Community

Firmware, Software Updates => Firmware / Advisories / Notifications for OBi Products => Topic started by: Taoman on May 26, 2015, 01:05:52 pm



Title: Firmware update for 20x series
Post by: Taoman on May 26, 2015, 01:05:52 pm
Version level: 3.0.1.4738

fw.obihai.com/OBi202-3-0-1-4738.fw (http://fw.obihai.com/OBi202-3-0-1-4738.fw)


Title: Re: Firmware update for 20x series
Post by: lrosenman on May 26, 2015, 02:11:17 pm
ObiHai support -- Release Notes??


Title: Re: Firmware update for 20x series
Post by: Boykin on May 26, 2015, 03:12:58 pm
It did not fix the auto attendant (OBiPlus).  When a user presses the number to ring through, I can hear what they say, but the caller cannot hear me.  When I turn off the auto attendant, everything works. 

I am not sure if this is a 202 issue or an OBiPlus issue. 


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 26, 2015, 08:27:55 pm
ObiHai support -- Release Notes??

Obligatory slashdot reference:  "You must be new here."

Paul Masson reference:  "No release notes before their time."

Blazing Saddles reference:  "Release notes?  We don't need no stinking release notes!"



Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 26, 2015, 08:39:14 pm
ObiHai support -- Release Notes??

Obligatory slashdot reference:  "You must be new here."

Paul Masson reference:  "No release notes before their time."

Blazing Saddles reference:  "Release notes?  We don't need no stinking release notes!"



Paul Masson...lol, I forgot all about that swill.  "Emerald Dry"...must have been made from Thompson Seedless grapes.

https://youtu.be/oSs6DcA6dFI

Of course, Orson Wells left off the next sentence from his quote:  "Yup, it's time!"


Title: Re: Firmware update for 20x series
Post by: restamp on May 27, 2015, 12:41:57 pm
It always bothers me when a new software release is substantially shorter than the previous one.  Does anyone know why 4738 is 2.6MB or 20% shorter than 4581?


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 27, 2015, 07:01:47 pm
It always bothers me when a new software release is substantially shorter than the previous one.  Does anyone know why 4738 is 2.6MB or 20% shorter than 4581?
I share your interest.  Until the release notes are released (and presuming that they provide actual details rather than "various bug fixes") we only have conjecture.  In my experience with such devices, a couple of things commonly made such a difference.  First, removing features (the one you/I might be most concerned with) [Conjecture, perhaps they removed the legacy Google Voice support].  Second, updating to newer versions of their RTOS vendors libraries. Third, better #ifdefs to remove compiling in libraries/features not applicable to the platform.  Fourth, better/different compiler options for optimization (for example, I believe these are ARM devices, and properly utilizing the thumb instructions can save a lot of space).  Fifth, using a better compression algorithm on the binary.  We can only conjecture until the release notes.


Title: Re: Firmware update for 20x series
Post by: zorlac on May 27, 2015, 08:23:19 pm
I dunno, pulled the trigger & blindly updated two 200's via the portal last night and they're still working.  ;D
I mean, newer's better, right?  :D


Title: Re: Firmware update for 20x series
Post by: dobah on May 29, 2015, 02:17:14 am
I just updated the firmware on my obihai 202 from the obi dashboard and now the triangle is gone (it was there earlier).   When I try to setup google voice, I get stuck in a loop. 

A popup appears says the device needs to be upgraded to continue.  I hit ok and it says update in progress and a few seconds later the webpage says sucessfully upgraded XXXXXXX firmware to 3.0.1.4738.  After that a pop up appears saying this device needs to be upgraded  I hit ok and it shows my firmware is upgraded to 3.0.1.4738.  Immediately after that another popup appears saying I need to upgrade to continue.  I logged into the obi 202 itself and confirmed the firmware is 3.0.1.4738.  I even tried loading the same firmware into it and it says it is already the latest version.  Any suggestions on how to setup google voice or upgrading the firmware?


Title: Re: Firmware update for 20x series
Post by: OzarkEdge on May 29, 2015, 05:57:49 am
I logged into the obi 202 itself and confirmed the firmware is 3.0.1.4738.  I even tried loading the same firmware into it and it says it is already the latest version.  Any suggestions on how to setup google voice or upgrading the firmware?

Sounds like the OBi has the latest firmware on it.

I would cycle power a few times, reboot a few times, reset to factory defaults, and re-configure from scratch.  If using OBiTALK Provisioning, remove/add device and start over.  Maybe it will start responding normally along the way.

From posts around here, it seems like OBiTALK.com often has trouble talking to OBis (and falls down on weekends).  The usual advice seems to be wipe and start over.

OE


Title: Re: Firmware update for 20x series
Post by: dobah on May 29, 2015, 07:41:15 am
I did as recommended (delete the device) and now I am able to add google voice to my Obi 202.  Resetting the router and voice settings wasn't enough.  Thanks for the info.


Title: Re: Firmware update for 20x series
Post by: OzarkEdge on May 29, 2015, 12:02:47 pm
I did as recommended (delete the device) and now I am able to add google voice to my Obi 202.  Resetting the router and voice settings wasn't enough.  Thanks for the info.

Thanks for the follow-up info.  From the posts around here, it feels like OBiTALK Provisioning can end in an unhealthy state.  As such, I would not want to leave it enabled... why risk downing an otherwise stable working in-service OBi.

OE


Title: Re: Firmware update for 20x series
Post by: Dixon on May 31, 2015, 04:28:46 pm
I am also getting that loop with an Obi 200. I have 4 service providers setup. I only get the loop when I try to edit SP4 which is a Google voice. I can't do a backup of the config in Obi expert. So if I delete the 200 from Obi Talk, do I have to re-configure all SP's again?


Title: Re: Firmware update for 20x series
Post by: azrobert on May 31, 2015, 07:22:28 pm
You can backup the configuration locally.
Log directly into the OBi using the local interface.
Key the IP address of the OBi into a Web Browser.
Hit Enter
The UserID and default Password are both "admin".
Go to System Management -> Device Update
Under Backup Configuration check Use OBi Version
Click Backup

In OBi Expert do an Import Config to OBi Expert

Backups do not contain passwords, so you will have to re-enter them.
I don't know how this process works with GV.


Title: Re: Firmware update for 20x series
Post by: Dixon on May 31, 2015, 07:58:56 pm
Hey thanks azrobert!
I didn't delete the device from Obi Talk since you didn't mention it. Was I supposed to?
I followed the steps and I was able to go in to SP4 which is the only GV account. I didn't need to re-input any PW's since nothing was deleted I guess.
When I logged back in Obi Talk, I saw a FW update available. So I updated.
Successfully upgraded firmware to 3.0.1.4738
Looping again when trying to config SP4. I guess I'll ignore the FW update.


Title: Re: Firmware update for 20x series
Post by: Dixon on May 31, 2015, 08:06:18 pm
Now I can't get into SP4 conf anymore. Even when I follow the above steps again.


Title: Re: Firmware update for 20x series
Post by: azrobert on May 31, 2015, 08:49:58 pm
You were asking how to restore the configuration after deleting your OBi from OBitalk, so I assumed you were going to delete it. After you delete your OBi from OBiTalk, I think you should also do a factory reset. Now you will have to re-enter the passwords. After doing the above I don't know of the situation will be better or worst.

Maybe you should try a firmware downgrade first.
Download here:
http://fw.obihai.com/OBi202-3-0-1-4581.fw

Load the firmware locally.
Go to System Management -> Device Update
Under Firmware Update click Browse and find the downloaded firmware.
Click Update


Title: Re: Firmware update for 20x series
Post by: Dixon on June 01, 2015, 04:36:17 am
thx again!
I downgraded the FW and it works as it should. I won't be doing any FW updates anytime soon.


Title: Re: Firmware update for 20x series
Post by: Danny on June 02, 2015, 09:51:10 am
Same issue here with Obi 202. Once upgsaded to the latest firmware, unable to enter SP4, that is my Google Voice account. Keep getting a pop-up message asking me to upgrade the unit. Very annoying.
Obi needs to do a better job testing FW before production release.


Title: Re: Firmware update for 20x series
Post by: LeoKing on June 02, 2015, 08:56:58 pm
I had the same SP4 issue with the latest firmware update 4378. Obi needs to fix it asap.


Title: Re: Firmware update for 20x series
Post by: Maurizio on June 03, 2015, 07:08:00 pm
+1 Same issue here with Obi 200, sp4 and Google Voice account.


Title: Re: Firmware update for 20x series
Post by: corporate_gadfly on June 20, 2015, 09:26:16 am
ObiHai support -- Release Notes??
Yeah.. nothing from ObiHai.

Backup of device showed some new XML elements (related to Nest?):
Code:
Device.MiscFeature.Nest.
- NotifyNumber
- NotifyPeriodic
- NotifyEmail
- SmsServiceProvider
- SMSNotify
- EmailNotify
- CallNotify
and
Code:
OriginatingSeizurePolarity
TerminatingSeizurePolarity


Title: Re: Firmware update for 20x series
Post by: Ostracus on June 24, 2015, 02:01:35 am
ObiHai support -- Release Notes??
Yeah.. nothing from ObiHai.

Backup of device showed some new XML elements (related to Nest?):
Code:
Device.MiscFeature.Nest.
- NotifyNumber
- NotifyPeriodic
- NotifyEmail
- SmsServiceProvider
- SMSNotify
- EmailNotify
- CallNotify
and
Code:
OriginatingSeizurePolarity
TerminatingSeizurePolarity

Looks interesting though. Could be useful for other purposes.


Title: Re: Firmware update for 20x series
Post by: DrJay on June 24, 2015, 07:28:38 am
Here are my personal rules for OBiHAI firmware updates. They have served me well for years. YMMV.

1. If there are no detailed release notes ("misc. bug fixes" is not detailed), I don't update.
2. If there are detailed release notes and I don't have any of the problems that the new release fixes, I don't update.
3. If there are detailed release notes and there are no new features that add real value for me, I don't update.

I can stare at a yellow triangle for months and months without any effect on my pulse or blood pressure.  :P


Title: Re: Firmware update for 20x series
Post by: WelshPaul on June 24, 2015, 07:56:30 am
I can stare at a yellow triangle for months and months without any effect on my pulse or blood pressure.  :P
You my friend will live a long and happy life.  ;D


Title: Re: Firmware update for 20x series
Post by: RFC3261 on June 24, 2015, 09:54:30 am
Here are my personal rules for OBiHAI firmware updates. They have served me well for years. YMMV.

I believe the only really important rule (for all upgrades, whether they be iOS, Windows, or Obi) is:

0) If you do not have a spare "test mule" device (and many on this forum do, but many do not) and the device is "production" and working well, never, ever, be the first to upgrade.  Let others take the plunge and report failures.  Anecdotal reports of disaster should be discounted ("stuff" happens), but if there is a rash of complaints, wait for the issues to be understood, resolved, or workarounds provided.

Of course, if everyone waited until someone else tested first there would be no way forward, but there are always those who will serve as a vendors testers (whether they know they are guinea pigs or not).


Title: Re: Firmware update for 20x series
Post by: restamp on June 24, 2015, 11:41:19 am
The last I heard, 4738 was the latest firmware for the 200 and 202 ATAs.  I am sticking with 4581 for now, based on several reports of some things not working correctly (for instance, SP4 configurations breaking) on the 4738 firmware.  But this begs the question:  What if I want to add a GV account to my device or change a GV password today?  I need to be on 4738 to do so, right?

So, what's the resolution:  Upgrade, change GV, downgrade?  Unfortunately, the ins-and-outs of configuring these OBis have become anything but simple since OBiHAI started changing the rules of the game, and what's to prevent them from issuing a future firmware update which prevents downgrading?  I really like the self-contained nature of GV under these OBis, but Ryan Tilton's OAUTH2.0 under Asterisk is looking more-and-more desirable as things progress.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on June 24, 2015, 04:38:38 pm
Reports of 4738 "breaking" GV configuration functionality proved to be incorrect.  The root cause was attempting to use the portal to configure an out-of-warranty device, when it had a down-level version of the firmware, and being told to purchase support to continue.  You can simply upgrade the firmware manually/locally, and then return to the portal to continue the GV setup process.  I've successfully tested this on two 200s and a 202 without issue.

More details on the procedure:  http://www.obitalk.com/forum/index.php?topic=10065.0


Title: Re: Firmware update for 20x series
Post by: RFC3261 on June 25, 2015, 11:34:55 am
... and what's to prevent them from issuing a future firmware update which ...
The honest answer is nothing prevents them from issuing a firmware update that does anything (well, achieving world peace is probably beyond their capabilities).  Or if they choose (and this would seem to me to be more likely at some point), simply stop issuing firmware updates (and support) completely for their older devices.

But FUD will rarely serve you well.

One must remember that this forum is going to attract those with problems, and issues.  For any update/change, there will be some which encounter problems.  As we have seen to this point, sometimes there are workarounds, and sometimes "stuff happens" to a particular device (there is a small percentage of iPhone bricking too at every iOS upgrade).


Title: Re: Firmware update for 20x series
Post by: zorlac on June 25, 2015, 11:32:10 pm
Here are my personal rules for OBiHAI firmware updates. They have served me well for years. YMMV.
I can stare at a yellow triangle for months and months without any effect on my pulse or blood pressure.  :P
OK, so what FW version are you currently running?
I want to download & save the older FW versions that work while it's still possible.  :-\


Title: Re: Firmware update for 20x series
Post by: DrJay on June 27, 2015, 02:37:29 pm
 :P
OK, so what FW version are you currently running?
I want to download & save the older FW versions that work while it's still possible.  :-\

I am currently enjoying a bottle of OBiHAI 3.0.1 (Build: 4609). It's a full-bodied release with delightful notes of copper and polystyrene and just the slightest hint of ozone.

It pairs well with the bold flavors of DECT 6.0 cordless phones and even an occasional Samsung analog multifunction printer. The label doesn't suggest a serving temperature but I find it is best served between 22 and 26 degrees Celsius.

Cheers!



Title: Re: Firmware update for 20x series
Post by: restamp on July 03, 2015, 03:11:32 pm
Is the latest firmware for the Obi20X devices still 4738 or has something newer been issued?

Aside from installing it, how do we find out what the latest firmware release is?

Have any release notes defining the firmware changes/fixes been released since 4581?

Does anyone know of anything that the latest firmware actually fixes?  Breaks?

TIA


Title: Re: Firmware update for 20x series
Post by: evergreen on August 07, 2015, 01:45:22 pm
I took the plunge and updated to build 3748 and sp1 to sp4 are working just fine on an Obi202.  I just wanted to report back as I want to move away from reporting only when things go south.  Cheers.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on August 07, 2015, 02:07:04 pm
I took the plunge and updated to build 3748 and sp1 to sp4 are working just fine on an Obi202.  I just wanted to report back as I want to move away from reporting only when things go south.  Cheers.

A high five to you, for reporting a smooth upgrade.  Enjoy!


Title: Re: Firmware update for 20x series
Post by: corporate_gadfly on August 08, 2015, 11:58:33 am
I took the plunge and updated to build 3748
Transposed more than a few letters there. I have the latest firmware as 4738.

Interestingly, OBiHai has managed to squeeze more from less number of bytes in the firmware. Dating back to October 2012, the firmware has been approx. 13MB in size. I.e., all the way until 4581. The 4738 firmware is 10M.

Go figure.
Code:
size: 10958100
md5sum: 5aa19e2d5d8a14c188b2a47d92bd2f25


Title: Firmware update for 20x series
Post by: Taoman on February 24, 2016, 10:55:53 am
Software version level: 3.1.0 (Build: 5135)

fw.obihai.com/OBi202-3-1-0-5135.fw (http://fw.obihai.com/OBi202-3-1-0-5135.fw)

Version level: 3.0.1.4738

fw.obihai.com/OBi202-3-0-1-4738.fw (http://fw.obihai.com/OBi202-3-0-1-4738.fw)


Title: New firmware update for 20x series
Post by: Taoman on May 14, 2016, 03:53:07 pm
Software version level: 3.1.0 (Build: 5264)


http://fw.obihai.com/OBi202-3-1-0-5264.fw (http://fw.obihai.com/OBi202-3-1-0-5264.fw)


Title: Re: Firmware update for 20x series
Post by: chicobiker on May 14, 2016, 09:20:57 pm
Let my 200 do the automatic update today for 5264 with no issues so far. Just FYI.


Title: Re: Firmware update for 20x series
Post by: restamp on May 15, 2016, 12:01:17 am
Actually, the correct link to the 3.1.0 (Build: 5264) firmware is

http://fw.obihai.com/OBi202-3-1-0-5264.fw


Title: Re: Firmware update for 20x series
Post by: Taoman on May 15, 2016, 07:18:08 am
Actually, the correct link to the 3.1.0 (Build: 5264) firmware is

http://fw.obihai.com/OBi202-3-1-0-5264.fw

Thanks for the correction, restamp. That'll teach me to copy and paste. Maybe.  ;)


Title: Re: Firmware update for 20x series
Post by: Forbin on May 15, 2016, 04:14:22 pm
Does Obi even release a changelog with these updates anymore?


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 16, 2016, 01:06:16 pm
Does Obi even release a changelog with these updates anymore?
Occasionally.  But not at all consistently in recent memory.  Only when new features/enhancements are implemented do we tend to see a notice.  And when most of the interesting to some of us changelog item is now summarized with a "various bugs fixed" line item (with no actual details), even if they provided it, it is not clear it tells one anything of value.


Title: Re: Firmware update for 20x series
Post by: hapollo on June 14, 2016, 12:43:32 pm
Doesn't look like OBi even cares about DIYer who manually upgrade outside the portal.

FW page doesn't even update. Showing the last FW as 4350 while latest out there is 5264! That's a huge gap.

https://www.obitalk.com/forum/index.php?topic=8982.0


Glad there is the community of experts to help out!


Title: Re: Firmware update for 20x series
Post by: Mango on July 08, 2016, 12:44:19 pm
http://fw.obihai.com/OBi202-3-1-0-5285.fw

Anyone tried this yet?


Title: Re: Firmware update for 20x series
Post by: sharpli on July 10, 2016, 04:33:38 pm
I have tried OBi202-3-1-0-5285.fw. It is working flawlessly for 2 days now.


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on July 10, 2016, 08:56:24 pm
Mango, 

I install OBi202-3-1-0-5285.fw first on an OBi200, after testing I installed on my backup OBi202. 
A day later and no issues, I installed OBi202-3-1-0-5285.fw on my Primary OBi202..

At this time I haven't observed any issues on any of the three Obi devices.
Not sure what I've gained other than a small sense of adventure.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on July 10, 2016, 09:30:22 pm
The Most Interesting Man in the World says:  "Live the life of adventure -- update your firmware without release notes!"

Who knows what's new, but it's working fine on my 202.


Title: Re: Firmware update for 20x series
Post by: RFC3261 on July 11, 2016, 02:41:17 pm
Who knows what's new
Release notes?  We don't need no stinkin' release notes!


Title: Re: Firmware update for 20x series
Post by: SteveInWA on July 11, 2016, 02:45:57 pm
Who knows what's new
Release notes?  We don't need no stinkin' release notes!
https://youtu.be/4OcM23Hbs5U


Title: Re: Firmware update for 20x series
Post by: UnhappyBev on July 26, 2016, 07:53:42 am
I too, after much time being happy enough with the Obihai 202, am now ready to toss it in the blender and hit puree.  Ever since they have figured out a way to try to extort more money from people.

I am in my late 80's and have to have my son work on it.

It has Build 5264, and we're trying to put in Build 5285, so far it hasn't done the update.  And even though there is an update, dialing ***6 says there is no update available.

However, while it is updating I can make an outgoing call, but then it reverts to the same thing, a dial tone, dial a number, and then a dial tone again.  Almost like it looks up to see if you've paid the extortion fee, and if not you don't get your call put through.  On the ObiTalk Dashboard it shows the phone connected.

Hours and hours have been spent trying to fix something that was fine for months and months.

Help PLEASE.

Thank you.

p.s.:  Apparently it absolutely refuses to install that update.


Title: Re: Firmware update for 20x series
Post by: drgeoff on July 26, 2016, 10:10:23 am
I too, after much time being happy enough with the Obihai 202, am now ready to toss it in the blender and hit puree.  Ever since they have figured out a way to try to extort more money from people.

I am in my late 80's and have to have my son work on it.

It has Build 5264, and we're trying to put in Build 5285, so far it hasn't done the update.  And even though there is an update, dialing ***6 says there is no update available.

However, while it is updating I can make an outgoing call, but then it reverts to the same thing, a dial tone, dial a number, and then a dial tone again.  Almost like it looks up to see if you've paid the extortion fee, and if not you don't get your call put through.  On the ObiTalk Dashboard it shows the phone connected.

Hours and hours have been spent trying to fix something that was fine for months and months.

Help PLEASE.

Thank you.

p.s.:  Apparently it absolutely refuses to install that update.
Yes it can be frustrating but there is no extortion.
You have not said that you are trying to use Google Voice but your mention of "Connected" on the Dashboard suggests that you are.  Go through the procedure documented by SteveInWA. http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460


Title: Re: Firmware update for 20x series
Post by: UnhappyBev on July 26, 2016, 11:19:05 am

Yes it can be frustrating but there is no extortion.
You have not said that you are trying to use Google Voice but your mention of "Connected" on the Dashboard suggests that you are.  Go through the procedure documented by SteveInWA. http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

We might disagree a bit on the extortion, but I can't see why something that works fine for months suddenly stops working, with an update available that can't be installed, at a company that says "well, if you cough up some money you won't have to search and be frustrated by what a reputable company provides access to."

But, somehow it is working again, and yes thank you and thank you to SteveInWA whose help is still providing people benefit.

p.s.:  And here it is a few hours later, not working again.  Now I can't make outgoing calls, just dead silence on the line.  And remember, this was working fine earlier in the day, as it was extensively checked, and now, it is not working, and nothing has been done to the account, the Obihai 202, or the phone.



Title: Re: Firmware update for 20x series
Post by: SillyConVal on December 22, 2016, 05:48:56 pm
Here is the link to the latest Obi20x firmware: http://fw.obihai.com/OBi202-3-1-1-5463EX.fw
I wonder why OBiTalk does not post it.


Title: Re: Firmware update for 20x series
Post by: restamp on January 05, 2017, 06:45:25 pm
This evening I updated my OBi202 to the 5463EX firmware.   Since this device is out of warranty, I expected I'd have to download the .fw file and apply it manually.  In fact, I'd already downloaded the firmware file.  But on a lark I clicked on the orange triangle just to see what it would do and lo-and-behold it pushed the latest load down to the 202 just fine.

Has OBi changed their policy?


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 05, 2017, 07:39:52 pm
I posted elsewhere that that I had the same experience:  a couple of my out-of-support devices got the yellow triangle and thus, the easy update.  However, dialing ***6 didn't offer the update.  So, who knows.

As Archie Bunker once said, "Don't slug a gift horse in the mouth."


Title: Re: Firmware update for 20x series
Post by: Taoman on January 05, 2017, 08:06:41 pm

Has OBi changed their policy?

My guess is it was "pushed" by Obihai because it was needed to enable the new OBi Notify feature/option.


Title: Re: Firmware update for 20x series
Post by: arobatino on January 06, 2017, 06:18:01 pm
Has OBi changed their policy?

That policy may have only applied to the 10x series (even if it's not official). My OBi200 has continued to get yellow triangle notifications which allowed updating, even when it wasn't connected (I was using my OBi100 at the time) and even though it's been out of warranty for about 1 1/2 years. The policy definitely applied to the 10x series since I had to update my OBi100 manually to 2886.


Title: Re: Firmware update for 20x series
Post by: KevinK on January 13, 2017, 12:32:12 pm
This evening I updated my OBi202 to the 5463EX firmware.   ?

Is this 5463EX firmware also for the Obi200 model?

I have the Obi200, it says it is Build 5264.  Dialing ***6 states there is no update available.  On the Dashboard it states there is an update available.

So, having Build 5264, it now says that Build 5285 is the latest firmware, but when I attempt to install it the update doesn't install.  Does the computer have to be physically attached to the Obi200 in order to update?  I can access the information for it wirelessly from its IP address, it gives the option to update, then it says it updates, and then it says Build 5264.

And now, is it really Build 5285 as the latest for the Obi200, or is it 5463EX?

And also, why is it an "EX" build, is that "experimental" and it really won't work?  How have others here managed to get it installed and working as intended?

I don't understand why there is only the way to look it up if somebody posts a link to somewhere, instead of an official Obihai list.  I don't really need to know what was changed, I just need to know that the Build software has been updated.


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on January 13, 2017, 01:53:35 pm
This evening I updated my OBi202 to the 5463EX firmware.   ?

Is this 5463EX firmware also for the Obi200 model?

And now, is it really Build 5285 as the latest for the Obi200, or is it 5463EX?


My OBi200 and two OBi202's are all updated to  Build: 5463EX.

ModelName   OBi200   
HardwareVersion   1.4   
SoftwareVersion   3.1.1 (Build: 5463EX)


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 13, 2017, 02:38:52 pm
This evening I updated my OBi202 to the 5463EX firmware.   ?

Is this 5463EX firmware also for the Obi200 model?

I have the Obi200, it says it is Build 5264.  Dialing ***6 states there is no update available.  On the Dashboard it states there is an update available.

So, having Build 5264, it now says that Build 5285 is the latest firmware, but when I attempt to install it the update doesn't install.  Does the computer have to be physically attached to the Obi200 in order to update?  I can access the information for it wirelessly from its IP address, it gives the option to update, then it says it updates, and then it says Build 5264.

And now, is it really Build 5285 as the latest for the Obi200, or is it 5463EX?

And also, why is it an "EX" build, is that "experimental" and it really won't work?  How have others here managed to get it installed and working as intended?

I don't understand why there is only the way to look it up if somebody posts a link to somewhere, instead of an official Obihai list.  I don't really need to know what was changed, I just need to know that the Build software has been updated.


"EX" stands for "EXtra special super good".

Seriously, it probably means that the build includes support for OBi EXTRAS.

Obihai doesn't devote any resources to documenting their firmware releases on this forum.  Also, the firmware offered via the ***6 IVR method is often older than the firmware offered via their OBiTALK web portal.

If you can just accept this sloppy firmware management, then I can tell you that:
  • 5463EX is the latest production firmware build as of today.
  • It is the correct firmware for OBi 200 and 202 models, which use the same firmware builds.
  • You can click the yellow triangle on the portal to install it.
  • After upgrading to this version, if you use the ***6 method, it might offer to install an older build, so don't do that.
  • This is a long-standing issue/complaint, but you are just seeing it now as a new user.  Those of us here on the forum have "lived with it" for years, and it isn't likely to improve.


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 06:35:26 am
If you can just accept this sloppy firmware management, then I can tell you that:
  • 5463EX is the latest production firmware build as of today.
  • It is the correct firmware for OBi 200 and 202 models, which use the same firmware builds.
  • You can click the yellow triangle on the portal to install it.
  • After upgrading to this version, if you use the ***6 method, it might offer to install an older build, so don't do that.
  • This is a long-standing issue/complaint, but you are just seeing it now as a new user.  Those of us here on the forum have "lived with it" for years, and it isn't likely to improve.

OK, I don't have much choice, so I will have to accept Obihai's sloppy firmware management.
I can understand the explanation that 5463EX is the latest firmware build, as of 1/13/2017, even though Obihai doesn't mention it anywhere.
I appreciate SteveInWA's explanation that the firmware is the same for the 200 and the 202, I thought it was but it is always good to have an expert agree.

OK, now what I don't understand is how to actually do the update.  ???
I know, it has been explained, and although I haven't followed the instruction to click on the yellow triangle, the reason I haven't is because I tried that before with the other firmware update and it didn't work.

So I tried going to the IP address, which I was able to do,  ;D , I saw the place for updating the firmware, I found the 5463EX file I had downloaded and chose it, went forward with the update process, ... , and the result is I'm still at Build 5264.

I don't know if this is somehow related, but I'm pretty sure my "Hardware Version" went from 1.3 to 1.4, but I don't really know why.

But the software version is definitely 3.1.0 (Build 5264).

So I'm still wondering if I should physically connect the computer with the Obi200, or what it is that I have done wrong.

Thanks for all the help.


Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 07:33:14 am
OK, now what I don't understand is how to actually do the update.  ???
I know, it has been explained, and although I haven't followed the instruction to click on the yellow triangle, the reason I haven't is because I tried that before with the other firmware update and it didn't work.

Try clicking the yellow triangle this time to attempt the upgrade that way and see if it will work for you this time. Take the path of least resistance before trying to update manually.


Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 07:56:28 am
So I'm still wondering if I should physically connect the computer with the Obi200, or what it is that I have done wrong.

Aren't you already connected to the computer via your router and the OBi device? When you manually log into the OBi device via your local IP address (not the OBiTalk site) and manually update, you would have to browse to select the firmware file that you downloaded (http://fw.obihai.com/OBi202-3-1-1-5463EX.fw). Are you then able to select that file from your computer? Make sure it is the same file from that particular link.

Attached, is a picture of where you should be before browsing for that firmware that you downloaded on your computer. Did you do all of this?


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 08:10:52 am

Attached, is a picture of where you should be before browsing for that firmware that you downloaded on your computer. Did you do all of this?

Thank you for the attempt to help!

Yes, I am on my computer, wirelessly connected to my router, and at the IP address of the OBI200.

I see the "website" for the OBI200, and I see where it says "Device Update," I get the "Browse" and choose the 5463EX file that I downloaded previously.  I have never clicked on that file or tried to open it, it is a ".fw" file.  I select the "Press Update to Start Process" and "Update."

It then says "Message from webpage" and "Press OK" and "allow a few minutes to complete."  And upon pressing the "OK" button, ... , the little message goes away, and absolutely nothing to indicate that anything has happened, or is happening.

I can immediately start the process over, all the way to the "Press OK" with no indication that an update is in progress.

It says to "allow a few minutes to complete," but nothing ever comes up that it is complete, and checking 30 minutes to an hour later shows the same initial Build 5264.

So it obviously isn't updating anything, but I don't know if it is trying and failing, or if it isn't even trying to do the update in this method.

And, I have had no luck in even more attempts with the update from the ObiTalk dashboard and the yellow triangle / exclamation point.  And now SteveInWA says that may be even detrimental to do, as there's no telling what "update" I'll end up getting!


Title: Re: Firmware update for 20x series
Post by: drgeoff on January 16, 2017, 08:23:47 am
1. Use your computer's file manager to check the size of the .fw file. It should be 12,839,816 bytes.

2.  Try rebooting the OBi (power down for 15 seconds then power up again) before checking the firmware version.

3.  It is very unlikely that your reported hardware version has changed.


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 08:30:24 am
YES!  It is exactly 12,839,816, although the size on the disk is 12,840,960.



Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 08:48:36 am

It says to "allow a few minutes to complete," but nothing ever comes up that it is complete, and checking 30 minutes to an hour later shows the same initial Build 5264.

So it obviously isn't updating anything, but I don't know if it is trying and failing, or if it isn't even trying to do the update in this method.

And, I have had no luck in even more attempts with the update from the ObiTalk dashboard and the yellow triangle / exclamation point.  And now SteveInWA says that may be even detrimental to do, as there's no telling what "update" I'll end up getting!


When you update, either through the OBiTalk portal or manually, the only indication you will really see is the device going through its flashing and blinking until it is done and the lights are solid again. If you don't see any of that in your attempt to update, there must be a problem with the device itself. How long have you had the device? Are you able to make any calls even without the update?


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 10:54:38 am
Are you able to make any calls even without the update?

I can do the ***1 and get the IP address, and the ***6, which says there are no updates available.  ;)


Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 12:35:10 pm
Are you able to make any calls even without the update?

I can do the ***1 and get the IP address, and the ***6, which says there are no updates available.  ;)

Have you tried to factory reset your device? If not, it can't hurt any further by trying. If you have saved a previous configuration setting, that would be helpful. If you don't have the settings saved, just start fresh...it shouldn't take too long to re-sign into your Google account.

Factory reset: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 16, 2017, 12:43:46 pm
Are you able to make any calls even without the update?

I can do the ***1 and get the IP address, and the ***6, which says there are no updates available.  ;)

How many OBi devices do you have?

Which web browser are you using?


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 01:30:38 pm

How many OBi devices do you have?

Which web browser are you using?

1) One, the Obihai 200, with one phone line in, and only one SP1 setup with Google Voice.  The phone line in is through Bright House (now Spectrum).

2) I am using Internet Explorer 11  (I hear the groans, but it does connect and seems to display the settings fine.)

I never really understood why a complete factory reset was so necessary, since at some point it seems you must get back to where you were in the first place.  I'm not sure if the Build 5264 was the original one or if at some point it was updated, as it seems at some point I may have been able to do it with the ***6.

Thanks for the help.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 16, 2017, 01:49:14 pm
Thanks.

So:  you can keep dicking around with this and questioning our advice, or, heed the words of Alfred Lord Tennyson, "Ours is not to reason why, ours is but to do and die."  Will you simply follow these instructions?  If not, I'm done.  If so, then:

  • Log onto your OBiTALK web portal page.
  • Delete the OBi off of the page.
  • Wait a few minutes for the OBi to finish resetting.  Then, unplug the Ethernet cable and the power cable, leaving the telephone cord plugged in.
  • Plug in only the power cable, not the Ethernet cable, and wait for the OBi to finish booting up.
  • Pick up the phone attached to the OBi and key in ***8 and then 1 to confirm resetting it to factory defaults.  Wait a good 5 minutes for it to do that.
  • Pull the power plug.  Plug in the Ethernet cable.  Plug in the power plug again, and wait for it to boot up.
  • Pick up the phone and key in ***1 and confirm that your OBi obtained an IP address, in either the 168. range or the 10. range.
  • The OBi should now have a dial tone and an IP address.  Key in **9 222 222 222.  Does it reach the OBiTALK echo test?  If not, stop here and report exactly what happened.  If it did work so far, then:
  • Add the OBi back to your OBiTALK web portal page, using the **5 procedure.
  • If that worked, then read through my post linked below, and follow the instructions carefully.  The post was written for the OBi 1x0 devices, so substitute the firmware file you downloaded earlier for the one in the post.

http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)

Stop here.  Did that work, so far?


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 02:06:24 pm
Will you simply follow these instructions?  If not, I'm done. 

Yes, I will try to follow the instructions.

It will have to wait until later tonight or tomorrow morning though.  I'll also have to try to locate an Ethernet cable, which I hopefully remember where it's at.

I appreciate the help.


Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 02:07:06 pm

1) One, the Obihai 200, with one phone line in, and only one SP1 setup with Google Voice.  The phone line in is through Bright House (now Spectrum).


I'm a bit confused about the Spectrum issue. Is it a Spectrum phone line or a Spectrum phone that you are sticking into the back of the OBi device (where it says phone)?


Title: Re: Firmware update for 20x series
Post by: KevinK on January 16, 2017, 02:10:14 pm
Spectrum are the people who took over Bright House, the local cable/Internet provider here.

I hadn't heard of any major issues since they took over, but I didn't know if some here may know of issues with a specific Internet provider, so I added that information.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 16, 2017, 02:13:20 pm
Wait, what?

You should not be connecting your Spectrum phone line to the OBi.  I hope you didn't mean that.


Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 02:15:00 pm
OK...so your internet service provider is Spectrum and you are connecting via the ethernet cable from your cable modem to the port in the back of the OBi that says "Internet" and the port that says "Phone," you are just connecting a regular phone. Is that right? If it is, just follow Steve's advice.


Title: Re: Firmware update for 20x series
Post by: Pirate on January 16, 2017, 04:45:55 pm
Thanks.

So:  you can keep dicking around with this and questioning our advice, or, heed the words of Alfred Lord Tennyson, "Ours is not to reason why, ours is but to do and die."  Will you simply follow these instructions?  If not, I'm done.  If so, then:

  • Log onto your OBiTALK web portal page.
  • Delete the OBi off of the page.
Slight hijack here since OP didn't seem to come back.  I have same issue, 200 with no dial tone.
I factory reset, updated firmware to the EX (page 3), and followed your instructions.  Still no dial tone.  I have green power light, blinking internet light, device is listed in router, but no dial tone so when I pick up known good phone and put in *** anything, nothing happens.  Phone light no lit on obi.  Any more ideas?  thanks.
  • Wait a few minutes for the OBi to finish resetting.  Then, unplug the Ethernet cable and the power cable, leaving the telephone cord plugged in.
  • Plug in only the power cable, not the Ethernet cable, and wait for the OBi to finish booting up.
  • Pick up the phone attached to the OBi and key in ***8 and then 1 to confirm resetting it to factory defaults.  Wait a good 5 minutes for it to do that.
  • Pull the power plug.  Plug in the Ethernet cable.  Plug in the power plug again, and wait for it to boot up.
  • Pick up the phone and key in ***1 and confirm that your OBi obtained an IP address, in either the 168. range or the 10. range.
  • The OBi should now have a dial tone and an IP address.  Key in **9 222 222 222.  Does it reach the OBiTALK echo test?  If not, stop here and report exactly what happened.  If it did work so far, then:
  • Add the OBi back to your OBiTALK web portal page, using the **5 procedure.
  • If that worked, then read through my post linked below, and follow the instructions carefully.  The post was written for the OBi 1x0 devices, so substitute the firmware file you downloaded earlier for the one in the post.

http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)

Stop here.  Did that work, so far?

Hey, OP didn't seem to come back so I'll hijack this thread with same issue, 200 with no dial tone.
I followed you steps, amonst others, and still no dial tone.  Factory reset, device listed in router, firmware update (page 3), known good phone, device removed from obitalk, etc.  Still no dial tone.  This device was working perfect for past couple of years then today, poof, no dial tone.  So, I can't try and add device because no dial tone.  Power light green, internet light flashing green, phone light nothing.  Any more ideas?  Thanks.


Title: Re: Firmware update for 20x series
Post by: LTN1 on January 16, 2017, 04:56:11 pm
This device was working perfect for past couple of years then today, poof, no dial tone.  So, I can't try and add device because no dial tone.  Power light green, internet light flashing green, phone light nothing.  Any more ideas?  Thanks.

Just to rule out that there are no problems with the phone...can you plug in any other analog phones for testing?


Title: Re: Firmware update for 20x series
Post by: Pirate on January 16, 2017, 05:01:09 pm
I did unplug my normal office phone and gathered my emergency old school phone, which I am using to test.  I verified it is good on another line unrelated to my obi device/setup.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 16, 2017, 05:16:01 pm
Please don't hijack an already long and complex discussion.  It just makes it even harder to have a back-and-forth with the original poster.  Thanks.  You have a dead OBi.  It's hammer time.  Buy a new one.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on January 20, 2017, 02:56:19 am
Another update: http://fw.obihai.com/OBi202-3-1-1-5491.fw

EDIT: There has also been a new firmware release for the OBi1000 series too.


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on January 20, 2017, 12:33:49 pm
Another update: http://fw.obihai.com/OBi202-3-1-1-5491.fw

EDIT: There has also been a new firmware release for the OBi1000 series too.

WelshPaul,  Thanks for the information.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on January 20, 2017, 02:20:02 pm
Since somebody is bound to ask the same questions again:
  • No, we don't know what changed.
  • No, Obihai isn't updating the firmware section of the forum with this information.
  • No, you won't automatically get this update by keying in ***6 on your OBi-attached telephone.

FWIW, I loaded it on my 202 this morning, and I've been making outbound calls via GV and via Callcentric, and inbound calls via GV-->Callcentric, and all's well.  I'm going to load it on a couple of 200s later, and I won't post an update unless it fails somehow.


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on January 20, 2017, 08:40:37 pm
Upgraded an Obi200 to 5491, made successful incoming and outgoing test calls.  Upgraded two Obi202's,  successfully completed incoming and outgoing test calls using Google Voice and voip.ms.  No issues on 5491.


Title: Re: Firmware update for 20x series
Post by: Mango on January 20, 2017, 09:10:50 pm
EDIT: There has also been a new firmware release for the OBi1000 series too.

http://www.obitalk.com/forum/index.php?topic=11997.msg78818#msg78818 for those who want it.


Title: Re: Firmware update for 20x series
Post by: chilirock on January 21, 2017, 02:33:22 pm
I noticed that the yellow triangle does not appear on the ObiTalk dashboard indicating that there is a firmware update like it did when the 5463EX update was available. Has the triangle appeared for anyone else with the 20x series?


Title: Re: Firmware update for 20x series
Post by: gibhenry on January 22, 2017, 06:47:57 am
I noticed that the yellow triangle does not appear on the ObiTalk dashboard indicating that there is a firmware update like it did when the 5463EX update was available. Has the triangle appeared for anyone else with the 20x series?
Yeah, it showed up on one of my two…go figure!

On second thought, that Obi was a version behind anyway, so I suspect the yellow triangle was not in response to build 5491 after all.


Title: Re: Firmware update for 20x series
Post by: goldie26 on January 22, 2017, 05:41:27 pm
With OBi202-3-1-1-5463EX.fw on OBi200 my OBiWiFi stopped working so I reverted back to OBi200-3-1-0-5264.fw

Has anyone tried OBi202-3-1-1-5491.fw on OBi200 with OBiWiFi?


Title: Re: Firmware update for 20x series
Post by: WelshPaul on January 23, 2017, 01:29:18 am
OBiWIFI works just fine with 3.1.1 (Build: 5491)


Title: Re: Firmware update for 20x series
Post by: KevinK on January 23, 2017, 09:32:50 am
Will you simply follow these instructions?  If not, I'm done.  If so, then:

  • Log onto your OBiTALK web portal page.
  • Delete the OBi off of the page.
  • Wait a few minutes for the OBi to finish resetting.  Then, unplug the Ethernet cable and the power cable, leaving the telephone cord plugged in.
  • Plug in only the power cable, not the Ethernet cable, and wait for the OBi to finish booting up.
  • Pick up the phone attached to the OBi and key in ***8 and then 1 to confirm resetting it to factory defaults.  Wait a good 5 minutes for it to do that.
  • Pull the power plug.  Plug in the Ethernet cable.  Plug in the power plug again, and wait for it to boot up.
  • Pick up the phone and key in ***1 and confirm that your OBi obtained an IP address, in either the 168. range or the 10. range.
  • The OBi should now have a dial tone and an IP address.  Key in **9 222 222 222.  Does it reach the OBiTALK echo test?  If not, stop here and report exactly what happened.

OK, I followed the instructions, but differed from the step after the "***8 and then 1" as I have the WiFi adapter installed, and the instructions never said to remove it.  (Not a criticism just a FYI, as the help is GREATLY appreciated!!!)

I then managed to get the WiFi reset to connect to my network, the interesting thing is the card says " http://192.168.10.1/ " but if you really want to connect you have to enter " http://192.168.10.1/wifi " which took me about 10 minutes to find that.

But, I was back to following the instructions.  I dialed the ***1, and got an IP address.

The strange thing is the next step, for the echo test, I dialed it correctly, and sometimes would get a busy signal, and sometime it wouldn't connect at all.  I must have tried a dozen times, with about a 50-50 chance of connecting with a busy signal or no connection.

So, as the instructions stated, I have stopped any attempt to try anything else, and will wait until I hear an update to the next proper step.

Thanks for all the help.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on January 23, 2017, 10:14:18 am
@KevinK what firmware version are you now running? There were reports of WIFI issues with 3.1.1 (Build: 5463EX) so I would recommend updating your OBi200 to 3.1.1 (Build: 5491)...

For future reference, to setup your OBiWIFI adapter to connect to your WiFi network simply follow these instructions:

  • Pick up the telephone receiver that is plugged into your OBi200 and dial *27.
  • On your computer connect to the wireless network named OBiWiFi_setup.
  • On the same computer, open your web browser and enter obiconnect.com/wifi and enter your WiFi credentials and click on submit.



Title: Re: Firmware update for 20x series
Post by: KevinK on January 25, 2017, 02:54:09 pm
For future reference, to setup your OBiWIFI adapter to connect to your WiFi network simply follow these instructions:

  • Pick up the telephone receiver that is plugged into your OBi200 and dial *27.
  • On your computer connect to the wireless network named OBiWiFi_setup.
  • On the same computer, open your web browser and enter obiconnect.com/wifi and enter your WiFi credentials and click on submit.



I didn't know that, and the obiconnect.com/wifi would have helped.

And now when I do the **9 222 222 222 it says "No Service Available To Complete Your Call."  So I guess that's an improvement from nothing, and maybe slightly better than a busy signal.

I was trying to get to the 5463EX, but I am still on the Build 5264.  I guess now I'm trying to get to the Build 5491.




Title: Re: Firmware update for 20x series
Post by: GLS1 on January 27, 2017, 01:07:50 pm
Bought and installed a new 200 back in Sept 2016 so, I checked the ObiTalk website today and noticed a Yellow  bang.
From my phone I ***6 and pressed 1 for update.
Went from 3.1.0 (Build: 5264) to 3.1.1 (build 5462EX)

FWIW someone Posted: "No, you won't automatically get this update by keying in ***6 on your OBi-attached telephone."
My 200 is still in warranty. May have to be in warranty for ***6 to update?

P.S.  ***6 after firmware update phone voice says no updates but,
still had a yellow bang logged off and back on still have yellow bang


Title: Re: Firmware update for 20x series
Post by: RV4fun on January 28, 2017, 02:29:08 pm
Click the yellow triangle with bang to upgrade using the web page instead of using ***6 method.


Title: Re: Firmware update for 20x series
Post by: KevinK on January 28, 2017, 04:39:27 pm
OK, this is almost ridiculous.

I did dial the **9 222 222 222, and the echo test worked great!!

OK, dialed literally two seconds later, "There is no service available to complete your call."

What changed in those two seconds?  I don't know, and if Obihai knows they're not telling me.  Well, of course, for ten bucks they will, but that only rewards them for their contemptible behavior.

Also, and this is interesting too, I have the computer connected to the Obi200.  I choose the 5491 firmware to update.  It asks me if I'm really sure I want to update.  Almost with tears in my eyes I say "Yes I do," and press the yes button.  And ... nothing.  Nothing to indicate it is working, nothing to indicate it is not working.  This website http://blog.voipdiy.com/2016/07/obi200-how-to-update-firmware-manually.html indicates that you'd see a Firmware Update Started screen, but of course I don't see that.  So just as before, it absolutely refuses to do the firmware update.


Title: Re: Firmware update for 20x series
Post by: Mango on February 17, 2017, 11:12:26 pm
Another update: http://fw.obihai.com/OBi202-3-1-1-5562.fw


Title: Re: Firmware update for 20x series
Post by: ma678 on February 18, 2017, 07:44:14 pm
Just update to the latest FW. Everything seems fine. Thanks.


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on February 18, 2017, 08:42:53 pm
Another update: http://fw.obihai.com/OBi202-3-1-1-5562.fw

Mango, Thanks for the heads up.

Downloaded and installed  OBi202-3-1-1-5562.fw on two OBI202 's and one OBi200.
Successfully completed test calls, I did not find any issues during testing.


Title: Re: Firmware update for 20x series
Post by: zorlac on February 28, 2017, 03:55:55 pm
Went from
SoftwareVersion   3.1.1 (Build: 5463EX)

to
SoftwareVersion   3.1.1 (Build: 5562)

on my OBI200 but apparently the EX build doesn't trigger the yellow exclamation point upgrade notice on the obi portal on either an in or out of warranty unit.  ???


Title: Re: Firmware update for 20x series
Post by: madhatter on February 28, 2017, 04:28:59 pm
Went from
SoftwareVersion   3.1.1 (Build: 5463EX)

to
SoftwareVersion   3.1.1 (Build: 5562)

on my OBI200 but apparently the EX build doesn't trigger the yellow exclamation point upgrade notice on the obi portal on either an in or out of warranty unit.  ???

I applied 5562 to both of my 200's with no problems following


Title: Re: Firmware update for 20x series
Post by: FormerYooper on March 01, 2017, 06:53:52 am
Can also confirm that the yellow triangle does not appear to update FW on OBi200.   :o  Currently on 3.1.1 (Build 5463EX).

Tried multiple times to download 5562 FW using Firefox ... no go.  Was able to get it with IE.  Just to be sure I got the entire file before applying ... can anyone confirm the file size is 11.1MB (11.647.648 bytes)?  Appreciate all the wonderful assistance on this forum. 


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on March 01, 2017, 08:58:12 am
... can anyone confirm the file size is 11.1MB (11.647.648 bytes)?  Appreciate all the wonderful assistance on this forum. 

OBi202-3-1-1-5562.fw  -  Properties
           Size:  11.1 MB (11,647,648 bytes)
Size on disk:  11.1 MB (11,649,024 bytes)


Title: Re: Firmware update for 20x series
Post by: drgeoff on March 01, 2017, 09:39:20 am
... can anyone confirm the file size is 11.1MB (11.647.648 bytes)?  Appreciate all the wonderful assistance on this forum. 

OBi202-3-1-1-5562.fw  -  Properties
           Size:  11.1 MB (11,647,648 bytes)
Size on disk:  11.1 MB (11,649,024 bytes)

You only need to worry about the size being 11,647,648.  The 'size on disk' depends on factors, local to the specific computer, such as OS and hard disk capacity.


Title: Re: Firmware update for 20x series
Post by: Mango on March 01, 2017, 09:50:27 am
Posted on Feb 21: http://fw.obihai.com/OBi202-3-1-1-5577.fw

Like 5562, it has a size of exactly 11,647,648 bytes.  5577 and 5562 have different checksums however.


Title: Re: Firmware update for 20x series
Post by: FormerYooper on March 01, 2017, 12:05:10 pm
... can anyone confirm the file size is 11.1MB (11.647.648 bytes)?  Appreciate all the wonderful assistance on this forum. 

OBi202-3-1-1-5562.fw  -  Properties
           Size:  11.1 MB (11,647,648 bytes)
Size on disk:  11.1 MB (11,649,024 bytes)


Thanks ever so much! 


Title: Re: Firmware update for 20x series
Post by: Mango on March 17, 2017, 07:11:55 pm
http://fw.obihai.com/OBi202-3-1-1-5589.fw


Title: Re: Firmware update for 20x series
Post by: ProfTech on March 20, 2017, 12:00:24 pm
Thanks for the link, Mango.


Title: Re: Firmware update for 20x series
Post by: wrlee on March 20, 2017, 06:59:46 pm
Can also confirm that the yellow triangle does not appear to update FW on OBi200.   :o  Currently on 3.1.1 (Build 5463EX).

Tried multiple times to download 5562 FW using Firefox ... no go.  Was able to get it with IE.  Just to be sure I got the entire file before applying ... can anyone confirm the file size is 11.1MB (11.647.648 bytes)?  Appreciate all the wonderful assistance on this forum. 

FWIW, For my 200, I clicked the triangle then downloaded the firmware (instead of installing it). Looking at the contents, it describes itself as 3.1.1 Build 5463EX. So I can understand why it doesn't do anything, in your case.


Title: Re: Firmware update for 20x series
Post by: Almighty1 on March 28, 2017, 07:50:22 pm
On my Obi202, I upgraded from 5562 to 5589.  It rebooted and it showed 5589 but somehow when I checked it a bit later, it seems to be 5562 again.  So I repeat the process and it always upgrades to 5589 after rebooting but then later, same thing happens and it goes back to 5562.  The file OBi202-3-1-1-5589.fw I have is:
Size: 11,647,648 bytes


Title: Re: Firmware update for 20x series
Post by: SteveInWA on March 28, 2017, 08:00:10 pm
On my Obi202, I upgraded from 5562 to 5589.  It rebooted and it showed 5589 but somehow when I checked it a bit later, it seems to be 5562 again.  So I repeat the process and it always upgrades to 5589 after rebooting but then later, same thing happens and it goes back to 5562.  The file OBi202-3-1-1-5589.fw I have is:
Size: 11,647,648 bytes


Log into your OBiTALK web portal account.  Click on your OBi 202.  Get into "Expert configuration" mode.  Go to System Management-->Auto Provisioning.  Edit it to look like the screenshot below.  Note:  you must remove both check marks to the left before you can change anything.  Click the Submit button after editing.


Title: Re: Firmware update for 20x series
Post by: Almighty1 on March 28, 2017, 08:24:38 pm
Thanks Steve.  I figured out what happened since before, I had put it on System Start with the Firmware URL pointing to 5562 as I couldn't get the web interface working but now it works so I was upgrading from a file. 


Title: Re: Firmware update for 20x series
Post by: SteveInWA on March 28, 2017, 08:25:23 pm
Ha!

Glad you figured it out.


Title: Re: Firmware update for 20x series
Post by: VailAZ on May 12, 2017, 12:56:27 pm
So, is 3.1.1.-5589 the latest update for the Obi200?  I just purchased mine, it's working fine, but I want to make sure I've got the latest firmware installed.  ***6 always says no update available.  It came with 3.1.1-5463.

Finding firmware revision level information on the website seems unusually daunting...

Thanks.


Title: Re: Firmware update for 20x series
Post by: azrobert on May 12, 2017, 03:29:23 pm
***6 always says no update available.

Download the FW with the below link. Then install using the local interface.
Enter IP address of OBi200.
Default UserID and PW are both "admin".
Go to System Management -> Device Update -> Firmware Update

http://fw.obihai.com/OBi202-3-1-1-5589.fw


Title: Re: Firmware update for 20x series
Post by: WelshPaul on May 13, 2017, 01:52:07 pm
Actually, 5657 was released on the 9th of May.

http://fw.obihai.com/OBi202-3-1-1-5657.fw


Title: Re: Firmware update for 20x series
Post by: Raf66 on May 15, 2017, 05:41:19 pm
Actually, 5657 was released on the 9th of May.

http://fw.obihai.com/OBi202-3-1-1-5657.fw

Since Obihai doesn't update the firmware section of the forum (the latest firmware available at http://fw.obihai.com/OBi2-latest.fw is still 3.1.1-5463EX), is there any other place, other than this thread, where to check the release of a new firmware?

Thanks.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on May 16, 2017, 03:11:15 am
Since Obihai doesn't update the firmware section of the forum (the latest firmware available at http://fw.obihai.com/OBi2-latest.fw is still 3.1.1-5463EX), is there any other place, other than this thread, where to check the release of a new firmware?

Thanks.

Officially? Simply put, No. OBIHAI appear to have little to no interest in the BYOD market unfortunately.

I do however post the latest (when I find them) changelogs here (https://www.ukvoipforums.com/viewtopic.php?f=25&t=987).

I also make the latest firmware available for download here (https://www.ukvoipforums.com/downloads/obihai-adapters-ata.html).

There is also this guide: Set-Up Automatic Firmware Updates (OBi2xx Series ATA's) (https://www.ukvoipforums.com/viewtopic.php?f=25&t=991&p=4281&hilit=sipfone.co.uk#p4281)

Take note: I will not be held responsible for any damage caused because of failed firmware updates and I only recommend updating your firmware if you have an issue with your current firmware revision.

If you do have an issue and you're under warranty, open a support ticket with Obihai here: http://www.obihai.com/supportTicketFormA


Title: Re: Firmware update for 20x series
Post by: Andy_Shiekh on June 22, 2017, 07:11:42 am
If one knows the firmware one wants, one can get it directly

http://fw.obihai.com/OBi202-3-1-1-5679EX.fw

the trick now is if someone could keep us informed of what is the latest


Title: Re: Firmware update for 20x series
Post by: Almighty1 on June 22, 2017, 06:02:44 pm
What does the EX actually mean in the firmware version? 


Title: Re: Firmware update for 20x series
Post by: BigJim_McD on July 01, 2017, 01:59:52 pm
What does the EX actually mean in the firmware version? 


OBiExtras feature appears to require firmware versions that end in EX.

Firmware versions ending with EX add two additional fields under: 

System Status > Product Information >
   PhoneBookEntries   0 Unique Name/Number Pairs
   OBiExtras         Locked -OR- UnLocked

I added OBiExtras to one of my OBi202's. I could not import
Google Contacts until I installed 3.1.1 (Build: 5463EX).

I recently upgraded to firmware version:  3.1.1 (Build: 5679EX).

If you upgrade to a firmware versions ending with EX,  and you
have NOT purchased OBiExtras, you will see:
 
System Status > Product Information >
   PhoneBookEntries   0 Unique Name/Number Pairs
   OBiExtras         Locked

After adding OBiExtras and "importing Google Contacts" you see:

System Status > Product Information >
   PhoneBookEntries   125 Unique Name/Number Pairs
   OBiExtras         UnLocked


Title: Re: Firmware update for 20x series
Post by: LeoKing on July 01, 2017, 06:44:47 pm
Thanks, BigJim!


Title: Re: Firmware update for 20x series
Post by: Almighty1 on July 02, 2017, 06:15:31 pm
Thanks BigJim_McDfor taking the time to explain it!


Title: Re: Firmware update for 20x series
Post by: Tenderfoot56 on July 18, 2017, 03:15:30 pm
I just connected a "New" out of the box OBI202 that I purchased about 3 years ago on sale to eventually replace an OBI100 that appears to have finally died this afternoon.  I found it had a Red/Green Flashing Light on it and it was just stuck there. I had automatic firmware updates disabled, and it was on a UPS Battery Backup all these years, but yet it appeared to be hosed, no dialtone.  Power Cycling the OBI100 box only gave me a solid Red light, so I tossed it aside and installed this new OBI202.

It came right up normally, so i removed the OBI100 from my Google Voice account and added the OBI202 back in it's place.  Everything seems to work just fine.

I also disabled automatic software updates for the OBI202 unit because I don't want it updating unattended as I live in Florida and we have lots of afternoon storms around here that could interrupt the internet at any time.  I keep my routers, OBI, Switches and PC's all on UPS Battery Backup Units all the time and typically they keep running without issues. 

I just checked the firmware version on the Obi202, and it evidently automatically installed Version 3.1.1 (Build: 5695EX) Firmware the instant I connected it to the Internet.  I had manually updated it last year and put it away again as I like to keep a hot spare available.  Last year when I updated it, I wrote down that I had installed FW 3.1.0 (5264) on July 9, 2016 before putting it back on the shelf as a spare unit.

Anyway, the Firmware 3.1.1 (Build: 5695EX) appears to be installed on it now, and its newer than anything I can find on the Forum or the download sites.  Hopefully it will continue to work without issues.







Title: Re: Firmware update for 20x series
Post by: Webslinger on July 18, 2017, 10:54:23 pm

Anyway, the Firmware 3.1.1 (Build: 5695EX) appears to be installed on it now, and its newer than anything I can find on the Forum or the download sites.

Thanks!

http://fw.obihai.com/OBi202-3-1-1-5695EX.fw


Title: Re: Firmware update for 20x series
Post by: Andy_Shiekh on July 19, 2017, 04:14:21 am
http://fw.obihai.com/OBi202-3-1-1-5695EX.fw

Much appreciated


Title: Re: Firmware update for 20x series
Post by: chilirock on July 19, 2017, 02:48:14 pm
I also disabled automatic software updates for the OBI202 unit

I don't understand how the Obi would update automatically if auto updates were disabled?

I just checked the firmware version on the Obi202, and it evidently automatically installed Version 3.1.1 (Build: 5695EX) Firmware the instant I connected it to the Internet. 

Also, how does the Obi find a newer version (5695EX) to download than the version that which is available under http://fw.obihai.com/OBi2-latest.fw (currently 5463EX)


Title: Re: Firmware update for 20x series
Post by: Andy_Shiekh on July 19, 2017, 07:02:03 pm
http://sipfone.co.uk/obihai/firmware/OBi2-latest.fw
         ***********

is currently 5695EX


Title: Re: Firmware update for 20x series
Post by: ma678 on July 28, 2017, 09:51:27 pm
Thank you guys to keep this thread up.


Title: Re: Firmware update for 20x series
Post by: chilirock on July 31, 2017, 02:13:33 pm
Also, how does the Obi find a newer version (5695EX) to download than the version that which is available under http://fw.obihai.com/OBi2-latest.fw (currently 5463EX)

I think I may have answered my own question. This past weekend, I performed a factory reset on my Obi200. Prior to the reset, the Obi was on v5463EX. To reset the device, I removed the Obi from the ObiTalk portal, reset the device using the small hole on the bottom of the device, then re-added the device to the ObiTalk portal.

After re-adding the device to the portal I noticed that the firmware had updated itself to v5695EX. It seems that resetting the device and adding it to the portal triggered the firmware to be updated to the latest firmware release even though my standard 1-year support has expired.

Have others had the same experience with the firmware update after resetting the device?


Title: Re: Firmware update for 20x series
Post by: PatrickLi on August 01, 2017, 05:42:26 pm
I just got bitten by this auto update pushing 5679EX on me.

I spent hours to figure out that 5679EX will segfault when trying to register with TCP services. So I have to use Obi expert to turn off auto update (you can't do it on the web interface on the box itself, obitalk will override it. But obi expert will override obitalk.) and flash 5463EX to it.


Title: Re: Firmware update for 20x series
Post by: chilirock on August 01, 2017, 08:42:45 pm
@PatrickLi, that's interesting. How do you know that the firmware caused a segfault, what was the symptom? Did your device reboot? I've been having issues with random reboots recently and haven't been able figure out the root cause. When it reboots, there is no reason code associated with it. See my post here: http://www.obitalk.com/forum/index.php?topic=12842.0

It seems to reboot every 2-3 days. I've also noticed that when it reboots, the rest of network freezes and no other devices on the network can connect to the internet, obviously not desirable. I wonder if it's related to the segfault that you identified. I would love to hear more about what you found.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on August 02, 2017, 03:51:22 am
Any reason why neither of you are using the latest 5695EX release? On my OBi202, it's been online for 15 days and counting. I haven't tested this build with TCP services though.

@PatrickLi states that the segfault issue was with 5679EX when used with TCP services, but reverting back to 5463EX appears to resolve this issue? So i'm guessing no reboots etc for you with this build?

@chilirock you say that your OBi200 is running 5463EX and that you're having reboot issues every 2-3 days along with network lockups? Are you using any TCP services?


Title: Re: Firmware update for 20x series
Post by: chilirock on August 02, 2017, 10:40:01 am
Hi @ WelshPaul, Thanks for providing feedback from your device. Actually I am currently on the latest release v5695EX. I had posted the following update (http://www.obitalk.com/forum/index.php?topic=9983.msg82473#msg82473) indicating that my device automatically updated to the latest fw after performing a factory reset and adding it back to the portal. So I've been on that release last Saturday the 29th. My device has already rebooted once since then.

You asked about whether or not I was using any "TCP services". To answer your question, "I don't know". How would I check? I didn't change anything specific from the defaults other than disabling "EnableAccessFromWAN" under the External USB Storage section.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on August 02, 2017, 11:40:51 am
Actually I am currently on the latest release v5695EX. I had posted the following update (http://www.obitalk.com/forum/index.php?topic=9983.msg82473#msg82473) indicating that my device automatically updated to the latest fw after performing a factory reset and adding it back to the portal. So I've been on that release last Saturday the 29th. My device has already rebooted once since then.
Oops, I need to get my eyes retested!

You asked about whether or not I was using any "TCP services". To answer your question, "I don't know". How would I check? I didn't change anything specific from the defaults other than disabling "EnableAccessFromWAN" under the External USB Storage section.

Most VoIP providers use UDP but as I have no real technical knowledge of Google Voice or the likes of callcentric, thought it was worth asking. Anyway, you would know if your OBi was set to use TCP, you would have to alter the ProxyServerTransport parameter. By default, an Obi devices is set to use UDP.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on August 02, 2017, 03:02:07 pm
I just got bitten by this auto update pushing 5679EX on me.

I spent hours to figure out that 5679EX will segfault when trying to register with TCP services. So I have to use Obi expert to turn off auto update (you can't do it on the web interface on the box itself, obitalk will override it. But obi expert will override obitalk.) and flash 5463EX to it.

Why are you using TCP instead of UDP?  The large majority of ITSPs use UDP.


Title: Re: Firmware update for 20x series
Post by: chilirock on August 02, 2017, 05:45:13 pm
I verified on my device that both Google Voice (SP1) and CallCentric (SP2) are set to use UDP. I didn't change them from the default settings that were populated when I added the services from the portal.


Title: Re: Firmware update for 20x series
Post by: PatrickLi on August 08, 2017, 02:25:50 pm
I just got bitten by this auto update pushing 5679EX on me.

I spent hours to figure out that 5679EX will segfault when trying to register with TCP services. So I have to use Obi expert to turn off auto update (you can't do it on the web interface on the box itself, obitalk will override it. But obi expert will override obitalk.) and flash 5463EX to it.

Why are you using TCP instead of UDP?  The large majority of ITSPs use UDP.

The provider I am using uses TCP only. It is my internet provider and I don't know why they do that. They don't publicly reveal that information and force you to use their app. I figured that out by reverse engineering. In any case I don't have much choice.


Title: Re: Firmware update for 20x series
Post by: PatrickLi on August 08, 2017, 02:27:32 pm
@PatrickLi, that's interesting. How do you know that the firmware caused a segfault, what was the symptom? Did your device reboot? I've been having issues with random reboots recently and haven't been able figure out the root cause. When it reboots, there is no reason code associated with it. See my post here: http://www.obitalk.com/forum/index.php?topic=12842.0

It seems to reboot every 2-3 days. I've also noticed that when it reboots, the rest of network freezes and no other devices on the network can connect to the internet, obviously not desirable. I wonder if it's related to the segfault that you identified. I would love to hear more about what you found.

My OBi doesn't reboot much. If a segfault happens it will run in "safe mode" and not running any services, including the NTP client that updates the time. You can only see these information when setting it to send logs to a syslog server.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on August 20, 2017, 07:43:47 am
The provider I am using uses TCP only. It is my internet provider and I don't know why they do that. They don't publicly reveal that information and force you to use their app.
If using an app, TCP is the better option because it helps conserve cell battery life.


Title: Re: Firmware update for 20x series
Post by: GPz1100 on August 27, 2017, 01:06:51 pm
Is there a changelog to what's been updated in the 5695ex version?  I'm on 5463ex on both 200/202 devices without any issues other than dhcp not quite working right.  https://www.obitalk.com/forum/index.php?topic=12912.0

Generally stay away from firmware updated on embedded devices unless there's significant issues or major improvements.



Title: Re: Firmware update for 20x series
Post by: WelshPaul on August 28, 2017, 11:00:01 am
Is there a changelog to what's been updated in the 5695ex version?

Nope! The firmware with "EX" in its name includes support for OBiExtras, and is aimed primarily at the BYOD market. There has been no release notes made publicly available for this type of firmware, and to date, I haven't found any on their server.

It's likely that the firmware with "EX" in its name is in fact the same as the non "EX" firmware, which is aimed primarily at service providers and system integrators and doesn't include support for OBiExtras.


Title: Re: Firmware update for 20x series
Post by: KrisK on September 02, 2017, 05:54:05 pm
What version firmware should I be running on my Obi200? How can I find out which version firmware is currently on my Obi?
Thanks


Title: Re: Firmware update for 20x series
Post by: SteveInWA on September 02, 2017, 07:04:59 pm
Pick up the phone attached to the OBi, and key in ***0 then 1# and the OBi will read back the installed firmware level.  The latest available version is 3.1.1.5695EX (the automated attendant will only read back numeric digits; you can ignore the "EX" suffix.

You can manually download and install the firmware, here:  http://fw.obihai.com/OBi202-3-1-1-5695EX.fw (http://fw.obihai.com/OBi202-3-1-1-5695EX.fw)

Although the URL contains "202", this firmware also supports the OBi 200 model.


Title: Re: Firmware update for 20x series
Post by: KrisK on September 09, 2017, 01:50:55 pm
I know that I've heard that my Obi box will only work for 1 year unless I pay $20 for Obi Tech support. Is this true, or am I able to manually update the firmware and be able to keep my Obi connected to my Google Voice to keep it completely free forever?

Thanks!


Title: Re: Firmware update for 20x series
Post by: KrisK on September 09, 2017, 01:52:22 pm
I know that I've heard that my Obi box will only work for 1 year unless I pay $20 for Obi Tech support. Is this true, or am I able to manually update the firmware and be able to keep my Obi connected to my Google Voice to keep it completely free forever?

Thanks!


Title: Re: Firmware update for 20x series
Post by: drgeoff on September 09, 2017, 03:10:50 pm
I know that I've heard that my Obi box will only work for 1 year unless I pay $20 for Obi Tech support. Is this true, or am I able to manually update the firmware and be able to keep my Obi connected to my Google Voice to keep it completely free forever?

Thanks!
You need to get your hearing examined. :)

Maybe your eyes too as your seem blind to the contents of the post above by SteveInWA. And http://www.obitalk.com/forum/index.php?topic=9.0 is a sticky. In the index, the third line above the topic you posted in.

(There is no automatic timeout that your Obi stops working after 1 year.)


Title: Re: Firmware update for 20x series
Post by: KrisK on September 11, 2017, 08:00:05 am
I know that I've heard that my Obi box will only work for 1 year unless I pay $20 for Obi Tech support. Is this true, or am I able to manually update the firmware and be able to keep my Obi connected to my Google Voice to keep it completely free forever?

Thanks!
You need to get your hearing examined. :)

Maybe your eyes too as your seem blind to the contents of the post above by SteveInWA. And http://www.obitalk.com/forum/index.php?topic=9.0 is a sticky. In the index, the third line above the topic you posted in.

(There is no automatic timeout that your Obi stops working after 1 year.)

Thanks for your great feedback. SteveInWA's post doesn't say anything about being able or not being able to continue upgrading the firmware to keep your obi up to date. And plus this is a forum were we post things that we have questions on, as I do not have time to sit on these forums for hours looking for an answer.


Title: Re: Firmware update for 20x series
Post by: drgeoff on September 11, 2017, 10:02:46 am
I know that I've heard that my Obi box will only work for 1 year unless I pay $20 for Obi Tech support. Is this true, or am I able to manually update the firmware and be able to keep my Obi connected to my Google Voice to keep it completely free forever?

Thanks!
You need to get your hearing examined. :)

Maybe your eyes too as your seem blind to the contents of the post above by SteveInWA. And http://www.obitalk.com/forum/index.php?topic=9.0 is a sticky. In the index, the third line above the topic you posted in.

(There is no automatic timeout that your Obi stops working after 1 year.)

Thanks for your great feedback. SteveInWA's post doesn't say anything about being able or not being able to continue upgrading the firmware to keep your obi up to date. And plus this is a forum were we post things that we have questions on, as I do not have time to sit on these forums for hours looking for an answer.
Seems to me that you got the answer to your question. I note that you haven't produced anything to back up your assertion that you heard "that my Obi box will only work for 1 year unless I pay $20 for Obi Tech support".

I suggest that if you can't take a bit of leg-pulling you should stay away from forums.


Title: Re: Firmware update for 20x series
Post by: ma678 on October 03, 2017, 08:09:47 pm
What is the latest fw for Obi 202? 5695EX?

Thanks.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on October 03, 2017, 08:23:57 pm
What is the latest fw for Obi 202? 5695EX?

Thanks.

3.1.1 (Build: 5695EX)


Title: Re: Firmware update for 20x series
Post by: WelshPaul on October 04, 2017, 01:58:48 am
These are the latest builds:

Generic is 3.1.1 (Build: 5589) (http://fw.obihai.com/OBi202-3-1-1-5589.fw)
OBiEXTRA's is 3.1.1 (Build: 5695EX) (http://fw.obihai.com/OBi202-3-1-1-5695EX.fw)

If you subscribe to OBiEXTRA's, use 3.1.1 (Build: 5695EX). If you don't, or you don't want the OBiEXTRA's firmware then use 3.1.1 (Build: 5589).


Title: Re: Firmware update for 20x series
Post by: Taoman on October 04, 2017, 06:46:39 am
These are the latest builds:

Generic is 3.1.1 (Build: 5589) (http://fw.obihai.com/OBi202-3-1-1-5589.fw)


Are you sure about that? I've been running 3.1.1 (Build: 5657) on my 200 for quite awhile now.

http://fw.obihai.com/OBi202-3-1-1-5657.fw (http://fw.obihai.com/OBi202-3-1-1-5657.fw)

You may want to check out this post. This guy seems to know what he's talking about.  ;)

http://www.obitalk.com/forum/index.php?topic=9983.msg81550#msg81550 (http://www.obitalk.com/forum/index.php?topic=9983.msg81550#msg81550)


Title: Re: Firmware update for 20x series
Post by: WelshPaul on October 04, 2017, 07:16:49 am
These are the latest builds:

Generic is 3.1.1 (Build: 5589) (http://fw.obihai.com/OBi202-3-1-1-5589.fw)


Are you sure about that? I've been running 3.1.1 (Build: 5657) on my 200 for quite awhile now.

http://fw.obihai.com/OBi202-3-1-1-5657.fw (http://fw.obihai.com/OBi202-3-1-1-5657.fw)

You may want to check out this post. This guy seems to know what he's talking about.  ;)

http://www.obitalk.com/forum/index.php?topic=9983.msg81550#msg81550 (http://www.obitalk.com/forum/index.php?topic=9983.msg81550#msg81550)

I am that guy and yes i'm sure lol  ;D

While 3.1.1 (Build:5657) is still available to download, it appears it was pulled. Not sure why! I'm not aware of any issues with it. So, as of right now, the firmware versions I posted above are the latests official releases.  ;)


Title: Re: Firmware update for 20x series
Post by: WelshPaul on October 14, 2017, 11:49:37 am
Firmware 3.1.1 (Build: 5735) was released yesterday. This is unbranded generic firmware and so this version doesn't support OBiEXTRA's!

http://fw.obihai.com/OBi202-3-1-1-5735.fw


Title: Re: Firmware update for 20x series
Post by: ma678 on October 15, 2017, 09:05:02 am
Firmware 3.1.1 (Build: 5735) was released yesterday. This is unbranded generic firmware and so this version doesn't support OBiEXTRA's!

http://fw.obihai.com/OBi202-3-1-1-5735.fw

Do you happen to have changelogs? Thanks.


Title: Re: Firmware update for 20x series
Post by: Andy_Shiekh on October 15, 2017, 11:08:21 am
OBi2xx Series Universal Adapters
version 3.1.1 (Build: 5735)
Sat 14th October 2017, 19:19

Firmware 3.1.1 (Build: 5735)
October 13, 2017

Features and Enhancements:
* Added ability to abort firmware downloading on-the-fly, if the same version is already running on the device.

* Added two new parameters DetectPhoneCEDPhaseReversal and DetectNetworkCEDPhase. These parameters are configurable per PHONE port with Boolean logic. When phase reversal tones are detected from phone or network, respectively, these parameters enable or disable the local echo canceller and echo suppressor. By default, these parameters are Disabled.

* Added new Boolean parameter: X_VerifyServerDomain (under ITSP Profile – SIP web page) to enable/disable verification of (SIP Proxy or Outbound Proxy) server domain against its certificate on a SSL/TLS connection. By default, value is false.

* Added new Boolean parameter: X_DnsSrv (under ITSP Profile SIP web page) to control whether to use SRV lookup (prefix or no-prefix). By default, value is false.
Included Digital Signature Trust Co. Root CA X3

* Added new parameter: DTMFDetectMinLength (under PHONE Port web page) to define the minimum duration of a DTMF tone for it to be considered valid. Actual value in ms is dictated by the calculation: 30 + {DTMFDetectMinLength}*10. By default, the value is 3, meaning that the actual minimum duration is 60ms.

* Added new parameter: DTMFDetectMinGap (under PHONE Port web page) to define the minimum gap between the end of a DTMF digit and the beginning of a new digit. Actual value in ms is {DTMFDetectMinGap}*10. By default, the value is 7, meaning that the actual value is 70ms.

* Added new Boolean parameter: RemovePowerWhenNotPaging (under PHONE Port web page) to remove power from the port when it is not paging. This is only applicable when UseForPagingOnly is enabled on that particular phone port. When the power is removed from the phone port, the phone port indicator LED with flash 3s/3s On/Off, whereas when the power us on, the same indicator LED will flash 1s/1s On/Off. By default, value is false.

Bug Fixes:
* Escaped characters shown in description tag on device’s local webpage.

Security Advisory:
File Name: obi2xx-series-universal-adapters-v3-1-1-build-5735.zip
Size: 11.5 MB (11,505,517 bytes)
MD5 Checksum: 180f1af1f5fe32b5f9fe3831a5ed73eb


Title: Re: Firmware update for 20x series
Post by: zorlac on October 15, 2017, 05:31:21 pm
I've been running version 3.1.1 (Build: 5562) on two different 200's without issue for quite awhile so I'm thinking maybe if it's not broke don't fix it?  ???

Maybe I'll wait until version 3.1.1 (Build: 5735) gets some more field testing.  ;)
So lets get on with it early adopters! ;D


Title: Re: Firmware update for 20x series
Post by: Webslinger on October 15, 2017, 11:11:31 pm

* Added two new parameters DetectPhoneCEDPhaseReversal

I'm lost. What is this being used for? Faxes?

Quote
and DetectNetworkCEDPhase

What is the distinction being made between network and phone phase reversal?

What would these settings be used for? Alarm systems? Faxes?

Quote
* Added new Boolean parameter: X_DnsSrv (under ITSP Profile SIP web page) to control whether to use SRV lookup (prefix or no-prefix). By default, value is false.
Included Digital Signature Trust Co. Root CA X3

X_DnsSrv is enabled by default for me. X_DnsSrvAutoPrefix is not.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on October 16, 2017, 12:09:29 am
CED is only used for fax call negotiation.  If you don't use a fax machine or Dialogic board, you can ignore it.
If you really, really want to know more, you can read all about it here, starting on page 15:

https://tools.ietf.org/html/rfc4734 (https://tools.ietf.org/html/rfc4734)


Title: Re: Firmware update for 20x series
Post by: Webslinger on October 16, 2017, 12:15:45 am
CED is only used for fax call negotiation. 


Okay, thank you. So both settings mentioned are for faxing?

Quote
If you don't use a fax machine

I do.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on October 16, 2017, 01:13:09 am
The beauty of the Internet is that you can read the same document I did, for free!

Yes, fax has a long history of changing its communications protocols and command set, just like dial-up modems did, to improve speed and reliability.  This resulted in new ways to negotiate connections (including speed, error correction, CODEC, etc.).  CED is just one of those methods, and since fax devices are backwards-compatible, and negotiate to the highest-mutually-supported standards, you can just enable the settings and fuggedaboudit.  Perhaps they added this setting at the request of some large service provider, but otherwise, I don't ever see a consumer user needing to change it.


Title: Re: Firmware update for 20x series
Post by: Webslinger on October 16, 2017, 06:05:52 am
The beauty of the Internet is that you can read the same document I did, for free!

I appreciate the link, but I've been blessed with a short attention span, am conditioned to expect people to spoon-feed me answers, am slightly influenced by a few millennials, and have an extremely low I.Q. But, really, the only reason I was up that late and am now up again is due to surgical pain. Additionally, I was getting timeouts (but am not currently) when visiting different pages from the link you provided. Thanks.


Title: Re: Firmware update for 20x series
Post by: Webslinger on October 31, 2017, 08:34:00 pm
http://fw.obihai.com/OBi202-3-2-1-5735EX.fw

OBiExtras supported firmware


Title: Re: Firmware update for 20x series
Post by: ProfTech on November 01, 2017, 05:33:31 pm
Thanks for the link to 5735 WelshPaul. I almost missed it. I only get to my daughters house every few months and I like to update her 200 when I get down there.


Title: Re: Firmware update for 20x series
Post by: Taoman on November 02, 2017, 05:44:39 pm
Just got pushed out to my 200 (yellow triangle) which is years out of warranty.

http://fw.obihai.com/OBi202-3-2-1-5757EX.fw (http://fw.obihai.com/OBi202-3-2-1-5757EX.fw)

for OBiEXTRAS support.


Title: Re: Firmware update for 20x series
Post by: GPz1100 on November 02, 2017, 06:21:15 pm
Toaman, did this fix the gv issue for you without resorting to different dns servers?


Title: Re: Firmware update for 20x series
Post by: Taoman on November 02, 2017, 06:30:36 pm
Toaman, did this fix the gv issue for you without resorting to different dns servers?

I never had the issue. I use Comcast for my DNS on a 200 and 110.
I switched to using Google's DNS servers and I got the error message for a few seconds but then it connected and was just fine.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on November 02, 2017, 06:51:09 pm
Please read:  http://www.obitalk.com/forum/index.php?topic=13113.msg84139 (http://www.obitalk.com/forum/index.php?topic=13113.msg84139)


Title: Re: Firmware update for 20x series
Post by: chilirock on November 02, 2017, 07:54:22 pm
I updated the firmware to 5757EX. I performed a factory reset after the upgrade. I setup everything from scratch, GV on SP1 and CC on SP2. Google Voice is now connecting fine and calls are working.

However, I'm now having an issue with CallCentric. After the initial configuration from the ObiTalk.com portal, CallCentric connected and showed Registered. But as soon as I went into the local web portal to change settings then reboot (e.g. Ring Profile from B to A, disable T.38 codec, etc.), it will no longer connect.

I don't get a "backing off" error message like I did when GV wasn't working. It just says "Service Not Configured" next to SP2. I tried deleting the service and re-adding it. It still won't register. The only way I can get it to re-register is to remove the device from the portal and start over. Very frustrating.

Something in the firmware update seems to have broken CallCentric for me.

Update: Issue with CallCentric registration resolved by reversing setting made accidentally to X_ServProvProfile (see below) http://www.obitalk.com/forum/index.php?topic=9983.msg84157#msg84157


Title: Re: Firmware update for 20x series
Post by: SteveInWA on November 02, 2017, 08:17:23 pm
I updated the firmware to 5757EX. I performed a factory reset after the upgrade. I setup everything from scratch, GV on SP1 and CC on SP2. Google Voice is now connecting fine and calls are working.

However, I'm now having an issue with CallCentric. After the initial configuration, CallCentric connected and showed Registered. But as soon as I went into Obi Expert to change the Ring Profile setting from B to A, it will no longer connect. I don't get a "backing off" error message like I did when GV wasn't working. It just says "Service Not Configured" next to SP2. I tried deleting the service and re-adding it. It still won't connect.

Something in the firmware update seems to have broken CallCentric for me.

No, the firmware update did not touch SIP provider support.  It's user error.  Delete SP2.  On the OBiTALK portal web page, click SP2.  On the next page, skip the offer to use Google Voice.  Scroll down to the bottom of the page and click "OBiTALK Compatible Service Providers".  On the next page, click "Callcentric", and then fill in your Callcentric 1777xxxxxxxxxx number and SIP password.


Title: Re: Firmware update for 20x series
Post by: chilirock on November 02, 2017, 08:26:27 pm
I have performed the same configuration many many times. The steps I used for the initial and subsequent configurations were exactly as you described. I just looked again and CC now shows as "Registered". The only thing I did differently this time was to change the settings locally vs. changing them via Obi Expert. I'll have to do more testing to see if I can replicate the issue.

Update: After further testing, I realized that the issue with CallCentric not registering was due to me changing the X_ServProvProfile from B to A on Voice Services>SP2 Service. I made the change accidentally when I was changing X_RingProfile and X_CodecProfile from B to A. After changing X_ServProvProfile (on SP2) back to B (from A), the service showed "Registered" as expected.


Title: Re: Firmware update for 20x series
Post by: GPz1100 on November 02, 2017, 09:19:47 pm
@chilirock You could try comparing the settings between the two.  Open several tabs to see the locally configured callcentric setting.  Don't close or refresh these tabs.  Allow obitalk (obiexpert) to push its settings to the device then compare with the already open tabs.

Could be obitalk (obiexpert) portal may need to be updated to work with the new firmwareż?


Title: Re: Firmware update for 20x series
Post by: SteveInWA on November 02, 2017, 09:23:59 pm
@chilirock You could try comparing the settings between the two.  Open several tabs to see the locally configured callcentric setting.  Don't close or refresh these tabs.  Allow obitalk (obiexpert) to push its settings to the device then compare with the already open tabs.

Could be obitalk (obiexpert) portal may need to be updated to work with the new firmwareż?

No (http://No).  There are no updates to the portal required.  The firmware update has nothing to do with this at all.  I have a total of seven OBi devices, including 200s, 202s, and several IP phones, all using Callcentric, configured via the portal.  All were updated today, and none have any problem with Callcentric.  The fact that it's working now proves this.  This was some sort of human error caused after performing a factory reset on the device and re-configuring.


Title: Re: Firmware update for 20x series
Post by: ProfTech on November 03, 2017, 10:00:21 am
Just got pushed out to my 200 (yellow triangle) which is years out of warranty.

http://fw.obihai.com/OBi202-3-2-1-5757EX.fw (http://fw.obihai.com/OBi202-3-2-1-5757EX.fw)

for OBiEXTRAS support.

Is everyone comfortable with using EX firmware in non - GV ATA's? I would like to update to the latest but we don't ever plan to use Google Voice.


Title: Re: Firmware update for 20x series
Post by: Taoman on November 03, 2017, 10:42:41 am

Is everyone comfortable with using EX firmware in non - GV ATA's? I would like to update to the latest but we don't ever plan to use Google Voice.

The "EX firmware" supports OBiEXTRAs of which only a small part pertains to Google Voice (Contacts). I have no reservations updating to this version.

The latest "generic" version I'm aware of is 5735. Update to that if the "EX" firmware worries you.

http://fw.obihai.com/OBi202-3-1-1-5735.fw (http://fw.obihai.com/OBi202-3-1-1-5735.fw)


Title: Re: Firmware update for 20x series
Post by: BerkeleyUser on November 03, 2017, 11:27:20 am
I checked for a firmware update today when my phones weren't ringing on incoming calls through my 202.
 Sure enough, firmware updated to 5757.  However, unlike in the past, after the system rebooted, my phones are still not ringing.  Outgoing calls work fine.  Anyone else having this problem?  

UPDATE: Problem solved. Not firmware issue. I'm using GV and unchecked "Forward Calls to Google Chat" a few days ago, forgetting that setting needs to be enabled.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on November 03, 2017, 04:28:47 pm

Is everyone comfortable with using EX firmware in non - GV ATA's? I would like to update to the latest but we don't ever plan to use Google Voice.

The "EX firmware" supports OBiEXTRAs of which only a small part pertains to Google Voice (Contacts). I have no reservations updating to this version.

The latest "generic" version I'm aware of is 5735. Update to that if the "EX" firmware worries you.

http://fw.obihai.com/OBi202-3-1-1-5735.fw (http://fw.obihai.com/OBi202-3-1-1-5735.fw)

The latest version is 5757EX.

Note that, if you upgrade to 5757, it will probably automatically update itself to 5757EX.  There's no harm in using the EX versions.

http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139 (http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139)


Title: Re: Firmware update for 20x series
Post by: oldunixguy on November 04, 2017, 02:51:00 pm
All of my Obi200 (4) and my Obi110 stopped working all of a sudden with Google Voice where the Obi couldn't connect. Also I couldn't use the Obi-to-Obi **9- got the service unavailable too.

1. I don't use ObiExtra HOWEVER strangely I see that 2 of my Obi200 were automatically updated to 3.1.1 (Build: 5463EX) while I was trying to resend configs hoping that would help. How did this happen? I did notice a yellow triangle but I have never seen it before or used it so I wasn't sure what it was.

2. The following citation says that this problem were are all having all of a sudden is related to Google xmpp security certificates having expired and Google is updating their server, apparently haphazardly, and we hit or miss updated one.

https://forums.redflagdeals.com/google-voice-xmpp-support-may-ending-obi100-110-ata-users-2139232/

3. STRANGELY Obi has NOT updated the firmware page we normally use to manually download from here
http://www.obitalk.com/forum/index.php?topic=9.0
Why?

4. Where do we get the non-ObiExtra firmware versions that correct the Google certificates? I prefer to manually download firmware so I don't get surprised like I just was.

Please update the Obi firmware page!!!

thanks
oldunixguy


Title: Re: Firmware update for 20x series
Post by: SteveInWA on November 04, 2017, 03:01:00 pm
Read!

http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139 (http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139)


Title: Re: Firmware update for 20x series
Post by: oldunixguy on November 05, 2017, 09:06:02 pm
I already read it as it was referenced in the link I left... google produced that link and not the direct one from the obi forum.

Even so, it did not answer my questions.

Still looking for answers. And as for the Obi110, well if a digital cert expires that is in the code then it should be updated. Most companies consider security-related issues something that has to be fixed. Otherwise all of our Obi110 were just trashed by Obi from their failure. I don't have their code but I would have to believe they can see the digital cert and its properties and should have already known about this and preemptively corrected it.

My questions still stand.

regards
oldunixguy


Title: Re: Firmware update for 20x series
Post by: SteveInWA on November 05, 2017, 09:13:40 pm
I already read it as it was referenced in the link I left... google produced that link and not the direct one from the obi forum.

Whut?  No.  This link:  http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139 (http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139) is to a post that I wrote.  I do not work for Google, nor Obihai.  I do, however, have direct contacts at both companies, and my post is accurate.

I will not get into a debate about whether or not Obihai should, or should not, update the firmware for the 100 series.  You have two viable options other than a firmware update.


Title: Re: Firmware update for 20x series
Post by: GPz1100 on November 05, 2017, 09:31:01 pm
.
.
.


Still looking for answers. And as for the Obi110, well if a digital cert expires that is in the code then it should be updated. Most companies consider security-related issues something that has to be fixed. Otherwise all of our Obi110 were just trashed by Obi from their failure. I don't have their code but I would have to believe they can see the digital cert and its properties and should have already known about this and preemptively corrected it.
.
.
.


I'm not related to obihai in any way other than as an end user like yourself.  As far as the obi110 goes, it's my understanding these certificates are hardcoded into the firmware [for all obi products] by design. I too would expect any updated certs to automatically be refreshed as they update/expire without requiring firmware updates.  I believe this was the case with my pbx which also has google voice connectivity.  There were no outages, no drama, it never skipped a beat. A firmware update would make sense in the case where google makes xmpp protocol changes or other significant modifications to how the system works.

We may not agree with obi's business philosophy but there's no competition to their product directly so we're forced to accept what's given.  Your 110 is not dead, other options have already been mentioned many times in other threads.

Good luck!



Title: Re: Firmware update for 20x series
Post by: AClaborn on November 08, 2017, 12:24:28 pm
If you don't use a fax machine or Dialogic board, you can ignore it.

Not so sure about that.  Something in the update referenced in the above specific post or in subsequent updates can affect incoming calls with third-party services (PhonePower in our case, CallCentric for others) if one also uses an answering machine.

Update 5757EX was force pushed down to our Obi202 sometime Tuesday.

The update triggered other users in the same situation - third-party services + answering machine.

Read more about it here -

https://www.obitalk.com/forum/index.php?topic=13126.0 (https://www.obitalk.com/forum/index.php?topic=13126.0)

Thankfully, chilirock helped diagnosed a solution to this issue (http://www.obitalk.com/forum/index.php?topic=12530.msg82522#msg82522) a while back.
 
Update: After further testing, I realized that the issue with CallCentric not registering was due to me changing the X_ServProvProfile from B to A on Voice Services>SP2 Service. I made the change accidentally when I was changing X_RingProfile and X_CodecProfile from B to A. After changing X_ServProvProfile (on SP2) back to B (from A), the service showed "Registered" as expected.

Many thanks to you for diagnosing the above referenced "third-party services + answering machine = incoming calls identify as fax?" issue or to users like drgeoff for pointing to the solution.

Making the changes suggested (http://www.obitalk.com/forum/index.php?topic=12530.msg82522#msg82522) corrected the issue for us.


Title: Re: Firmware update for 20x series
Post by: Webslinger on March 27, 2018, 08:26:37 am
Not sure why this thread stopped being updated nor why a new one was created

http://fw.obihai.com/OBi202-3-1-1-5804.fw

http://fw.obihai.com/OBi202-3-2-1-5794EX.fw


Title: Re: Firmware update for 20x series
Post by: Almighty1 on March 27, 2018, 04:42:53 pm
Wonder when they will bring the EX version to 5804.


Title: Re: Firmware update for 20x series
Post by: WelshPaul on March 28, 2018, 10:51:44 am
Wonder when they will bring the EX version to 5804.

Firmware updates have been lacking as of late. Now that OBIHAI no longer offers any devices for sale here in the UK I will probably stop tracking both the latest firmware and release notes and no longer post about either.

Also, with Plantronics buying Polycom/Obihai I wonder if there will be an OBIHAI at all before long?


Title: Re: Firmware update for 20x series
Post by: drgeoff on March 28, 2018, 12:06:55 pm
Is there an official statement that Obihai has ceased offering products in the UK?

I've never paid any attention to Plantronics and would have thought that Polycom is a bigger outfit.


Title: Re: Firmware update for 20x series
Post by: Webslinger on April 28, 2018, 06:01:41 am

http://fw.obihai.com/OBi202-3-1-1-5804.fw

Does anyone know why this version number, specifically the second number, is lower?

311 vs 321

Anyone with that firmware version who dials ***6 will be told a software update is available.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on April 28, 2018, 03:01:51 pm

http://fw.obihai.com/OBi202-3-1-1-5804.fw

Does anyone know why this version number, specifically the second number, is lower?

311 vs 321

Anyone with that firmware version who dials ***6 will be told a software update is available.


See:  http://www.obitalk.com/forum/index.php?topic=13824.0 (http://www.obitalk.com/forum/index.php?topic=13824.0)

This is the new Google Voice firmware.


Title: Re: Firmware update for 20x series
Post by: Webslinger on April 29, 2018, 06:48:38 pm
To clarify, those that don't have an Obihai 2XX series ATA under warranty or those who have not paid $10 for extended support and are using 3.1.1 (Build: 5804) firmware, which is newer than 3.2.1 (Build: 5757EX), upon dialing ***6,1 are being pushed 3.2.1 (Build: 5757EX). 3.1.1 is a smaller value than 3.2.1, despite 3.1.1 (Build: 5804) being newer than 3.2.1 (Build: 5757EX). I believe the update notification is simply based on 3.1.1 (Build: 5804) having a lower value than 3.2.1 (Build: 5757EX).

Also, we all know http://fw.obihai.com/OBi202-3-2-1-5794EX.fw is available and is newer than 3.2.1 (Build: 5757EX) for those that use OBiExtras. Those that haven't paid $10 or have a device that's out of warranty probably are not being offered http://fw.obihai.com/OBi202-3-2-1-5794EX.fw. That's expected.

So, to rephrase my previous question, why wasn't 3.1.1 (Build: 5804) named 3.2.1 (Build: 5804) instead?

I don't believe newer firmware supporting a non-XMPP version of Google Voice is being offered via Obitalk.com yet.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on April 29, 2018, 07:07:03 pm
Why try to decipher some sort of logic behind their version numbers?  Who knows.

All I can tell you is that the version that supports the new Google Voice service, as of right this minute is:

3.2.2 (Build: 5829EX)

I didn't write down what the beta version was, but I believe it started with 3.2.1.

As of today, I do not know what else, other than the firmware update, may be required, so my disclaimer is:  I would not suggest trying to find that version on their firmware server and install it manually, because I don't know what would happen.  I'd wait until it is pushed to you,  or until Polycom provides some direction.  And, I do not believe that in-warranty vs. out-of-warranty status will matter.  Given that Google Voice will not work without the new firmware, I believe they will make it available to everyone.


Title: Re: Firmware update for 20x series
Post by: Webslinger on April 29, 2018, 07:19:58 pm

All I can tell you is that the version that supports the new Google Voice service, as of right this minute is:

3.2.2 (Build: 5829EX)

Thank you.

Quote
And, I do not believe that in-warranty vs. out-of-warranty status will matter.  Given that Google Voice will not work without the new firmware, I believe they will make it available to everyone.

That's what I think as well.

Do you have any idea whether users will need to re-provision their existing Google Voice accounts at Obitalk.com?


Title: Re: Firmware update for 20x series
Post by: SteveInWA on April 29, 2018, 07:26:48 pm
That is a good question.  My hunch is that, if a device is currently registered on the OBiTALK portal, and you have not disabled OBiTALK provisioning, they may be able to do it for you automatically.  I would not expect devices that have been removed from the portal to work.

I believe my 200 and 202 simply worked after they pushed the firmware to them.  I expect that Polycom will be making some sort of announcement very soon, with more details.

These are just my educated guesses, based on what I know from beta testing, and what I know about how Google Voice works.


Title: Re: Firmware update for 20x series
Post by: dircom on May 01, 2018, 07:54:24 am
I have a 202 and two 200's that have 5794EX.
I connected one OBi 200 last week, and it has:
HardwareVersion   1.4
SoftwareVersion   3.2.2 (Build: 5829EX)
Can't be heard when called.

I changed the DNS from default (whatever that was) to 8.8.8.8 and 8.8.4.4
I hope that helps



Title: Re: Firmware update for 20x series
Post by: Webslinger on May 01, 2018, 09:44:24 am
I connected one OBi 200 last week, and it has 5894EX

Is that a typo?

3.2.1 (Build: 5894EX) exists? Or do you mean 3.2.1 (Build: 5794EX)?

Or is that 3.2.2 (Build: 5894EX)?


Title: Re: Firmware update for 20x series
Post by: Webslinger on May 01, 2018, 12:51:28 pm
I connected one OBi 200 last week, and it has 5894EX


NO TYPO

Okay, so what's the full firmware version, please? 3.2.2 (Build:5894EX)? Thanks in advance

Anyway, I'm not reacting or changing anything until Obihai either issues a press release or until SteveinWA or someone else posts a walkthrough.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 01, 2018, 03:55:16 pm
As per my post, 3.2.2 (Build: 5829EX) is the new Google Voice VoIP firmware.

Try this:

On OBiTALK, click on the OBi with the problem, and delete the SPx that has the Google account linked that doesn't work properly.

Press Ctrl-T to open another browser tab.  On that tab, sign into the correct Google / Gmail account that holds the Google Voice phone number that you want to use on that OBi, that is not working correctly, and go here:

https://myaccount.google.com/ (https://myaccount.google.com/)

Click the section that says "Apps with account access", then click "MANAGE APPS".  On the next page, find and delete the entry for OBiTALK Google Voice, and also delete any entries for third party services like Simonics GVGW.

Go back to the OBiTALK tab, and click the SPx again, and go through the Google Voice setup again.

Does that fix it?



Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 01, 2018, 04:34:10 pm
Oh, and dircom, did you just buy the 200 that has this firmware, or was it pushed to you, or did you get it via a **6 update?  I'm just trying to understand how that build got onto your OBi.


Title: Re: Firmware update for 20x series
Post by: dircom on May 01, 2018, 07:39:37 pm
I won the OBi 200 March 2015 in a contest.  It's been sitting in inventory until I configured it and gave it to a friend last week.  Only GV on SP1, no simonics.  I can call him from my Vestalink and GV numbers fine.  He says his kids school and his wife called home and he could not hear the caller.

I just changed the DNS today, and don't want to delete his config and redo until I let him know tomorrow.
The other 4 obi's in my dashboard have 3.2.1 (Build: 5794EX), except of course the 100 in Belize that is configured thru Simonics now.  (Off topic but will Simonics quit working at some point?)

I did ask him to dial ***6 but it said no update available - that was this morning

BTW, the warranty status says: Start Date Apr 2018, End Date Apr 2019.  which is remarkable.

I just noticed the new OBi has Forward calls to OBiTalk Device (sip), instead of Google Chat



Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 01, 2018, 07:55:00 pm
Last sentence first, the warranty period starts the day that the device is added to OBiTALK via the **5 procedure, regardless of when it was purchased.

There are a couple other users having the no-audio-on-inbound-calls bug.  At this point, it looks like a case of "do not attempt to adjust your set"... there is some sort of bug on the new interconnection between the two companies.

I suggest ignoring it at least until tomorrow, if not for a few more days.  Polycom and Google are both working on squashing some bugs this week. 

All newly-added devices are being added with the new firmware and the new VoIP calling platform, so that would explain why your unit got that firmware.

If you can wait, that is my strong recommendation.  I would not recommend trying to downgrade the firmware, as that will make a mess out of that account, which has now been converted to the new platform.


Title: Re: Firmware update for 20x series
Post by: dircom on May 03, 2018, 02:33:07 pm
As per my post, 3.2.2 (Build: 5829EX) is the new Google Voice VoIP firmware.
Try this:

On OBiTALK, click on the OBi with the problem, and delete the SPx that has the Google account linked that doesn't work properly.

Press Ctrl-T to open another browser tab.  On that tab, sign into the correct Google / Gmail account that holds the Google Voice phone number that you want to use on that OBi, that is not working correctly, and go here:
https://myaccount.google.com/ (https://myaccount.google.com/)
Click the section that says "Apps with account access", then click "MANAGE APPS".  On the next page, find and delete the entry for OBiTALK Google Voice, and also delete any entries for third party services like Simonics GVGW.

Go back to the OBiTALK tab, and click the SPx again, and go through the Google Voice setup again.

Does that fix it?


Did that, no change
Weird thing is I can call from my cell (connected to wi-fi or not) or Vestalink or GV and he can hear me.
but when he calls from his cell to GV # on his OBi the audio is one way.
or when his kids school calls his house, one way audio
I do have my cell phone and one of my GV #'s as trusted callers but another GV that is not a trusted caller can call him with no problems.

I do see that instead of fwd calls to Google Chat, it says OBiTALK Device, and some sip info


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 03, 2018, 02:49:48 pm
OK, so your web settings correspond to a Google Voice account that has been migrated to the new platform.  Inbound calls should work, if you toggle ON the "OBiTALK" device entry/entries in settings, here:

https://voice.google.com/settings (https://voice.google.com/settings)

Make sure that, if you were using the Simonics GVGW or Asterisk, that you have completely disconnected those things from your Google account.

See the screenshot below.  The section below the section in my screenshot shows any regular PSTN forwarding numbers you have linked to your account.  If the forwarding number is on an Android phone, and you've set that phone's Google Voice app to use WiFi calling, then it will no longer appear in the forwarding number section.  Instead, it will show as an "Android device" in the section above.


Title: Re: Firmware update for 20x series
Post by: dircom on May 03, 2018, 03:47:04 pm
screenshot from https://www.google.com/voice/b/0#phones


Title: Re: Firmware update for 20x series
Post by: dircom on May 03, 2018, 03:54:37 pm
https://voice.google.com/settings


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 03, 2018, 05:03:46 pm
Two possibilities:

You are looking at the wrong Google/Gmail/GV account in your screenshot of the new GV UI, or your browser has some stale cache, history or cookie data.

Try signing off of ALL Googly things in your browser, including Gmail.  Clear the browser's cache, cookies and history.  Close and reopen the browser.

Now, open an "Incognito" browsing session in Google Chrome Browser by pressing Ctrl-Shft-N, or open a "Private" browsing window in Firefox by pressing Ctrl-Shift-P.

In that incognito or private window, try signing into the same Google account that holds the GV inbound phone number you are trying to use, and go here:  https://voice.google.com/settings (https://voice.google.com/settings)

Look at the Google Voice number displayed at the top of the page, and make sure it is the same GV number you are trying to use with your OBi.  If not, sign out and sign in with your other account(s) until you find it.

Once on the correct page, you should see the new settings.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 03, 2018, 06:58:37 pm
Ok, thanks.  The reason I wanted you to go through that is:  it is actually possible to be logged into several different Google accounts at the same time, on the same browser.  Google keeps track of it with cookies.  The problem is, some Googly things are compatible with this, and some are not.  The chronic offender is the page used to unlock GV numbers for porting out.  If the user is logged into more than one Google account, it may only "see" one of the two accounts and thus, there will be no number to unlock.

Since you are/were working on your own account and on somebody else's, that was a potential issue.

The URL you posted,  https://www.google.com/voice/b/0#phones proves that this browser is signed into more than one account.  The "/b/0" portion shows that it is the first of the multiple accounts signed in.  If it was the second account, it would say "/b/1", and so on.

I don't know why that account isn't working.   In theory, when a new device is added, it downloads the new firmware, which is what you are seeing.  It should also convert that Google Voice number over to the new platform upon adding it to the OBiTALK portal.  Perhaps this one just got stuck in some sort of "early adopter" limbo.


Title: Re: Firmware update for 20x series
Post by: dircom on May 03, 2018, 07:07:18 pm
Here are the urls the second time around
https://www.google.com/voice/b/0?gsessionid=9vLCxcPMQtfNU2-4ERyjjOEk0wnj7mXJ&pli=1#phones
and
https://voice.google.com/settings

The main difference I see is, forward to chat on the older devices
vs fwd to OBITALK Device using https://www.google.com/voice  on the newly connected OBi

I guess I could try a separate account and dashboard and see what that does
also I don't know why my choice is fwd to phone 3, there never was a phone one or two


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 03, 2018, 07:16:23 pm
If the old, "Legacy" UI shows Google Chat, then the account has not yet been converted to use VoIP.  If an account has been converted, then the Legacy settings page will no longer display Chat, but instead, it will have an entry for each VoIP connection (one for each OBiTALK device, one for the web client, and one for each Android client).


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 03, 2018, 07:27:32 pm
Pardon my laziness to re-read the thread, but I think you mentioned that calls using other ITSPs work?

In other words, if both your device and his device take turns calling each other via OBiTALK (**9 nnn nnn nnn), do you each hear the other party?  What if you provision his device with a SIP ITSP; do you get two-way audio on calls?

Also, is this user in the USA?


Title: Re: Firmware update for 20x series
Post by: dircom on May 04, 2018, 02:31:13 pm
Yes, Obi to Obi works
I live on the East Coast, he is 15 miles away
I finally sent his calls to CallCentric as a work around for now

It still seems odd that he can hear me when I call him from my cell and various numbers connect to my home OBi


Title: Re: Firmware update for 20x series
Post by: CosmoEPTX on May 06, 2018, 08:04:11 pm
First!

Looks like my obi200 was automatically updated to firmware 3.2.2 (Build: 5853EX)  :D

Now google contacts show in caller id, which is neato. Also, looking at the settings, seems like google has set up a couple of proxies for our obihai devices, obihai.sip.google.com and obihai.telephony.goog.

Discuss.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 06, 2018, 09:20:00 pm
First!

Looks like my obi200 was automatically updated to firmware 3.2.2 (Build: 5853EX)  :D

Now google contacts show in caller id, which is neato. Also, looking at the settings, seems like google has set up a couple of proxies for our obihai devices, obihai.sip.google.com and obihai.telephony.goog.

Discuss.

"First"?  Hunh?  I'm happy you are delighted with the new platform.  This has been discussed at length on this forum already.  No need to start a separate discussion.

http://www.obitalk.com/forum/index.php?topic=13824.0 (http://www.obitalk.com/forum/index.php?topic=13824.0)

http://www.obitalk.com/forum/index.php?topic=13825.0 (http://www.obitalk.com/forum/index.php?topic=13825.0)


Title: Re: Firmware update for 20x series
Post by: LTN1 on May 06, 2018, 09:26:22 pm
Steve...he seems giddy...he probably meant the first to report build 5853EX.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 06, 2018, 09:37:48 pm
It's to be expected, that, as the conversion rolls out, some unforeseen, and typically-minor "edge case" bugs will pop up and get fixed ASAP.  So, there are likely to be frequent firmware revisions.

Rather than try to figure out which version to download manually, or to try to guess what the non-existent change logs would say, I recommend just letting the system do the work.  If, at some point, a bug is serious enough to warrant a subsequent update, they'll push it out (again).


Title: Re: Firmware update for 20x series
Post by: LTN1 on May 07, 2018, 05:38:12 am
I can confirm that these updates are silently continuing to be pushed out automatically. In my case, and I am assuming in most cases that has automatic updates, there isn't a choice...the OBi just updates very quickly. Before going to bed last night I was at 3.2.2 (Build: 5845EX) and a few minutes prior to typing this, the OBi updated to Build 5853EX in front of me. It took around 30 seconds--very quick--would have not noticed it if I wasn't right in front of the OBi with a single red LED flashing before everything completed in about 30 seconds.


Title: Re: Firmware update for 20x series
Post by: azrobert on May 07, 2018, 07:17:13 am
I can confirm that these updates are silently continuing to be pushed out automatically.

Are you using GV? Was the config changed to SIP? Proxy settings changed?


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 07, 2018, 08:50:41 am
It's to be expected, that, as the conversion rolls out, some unforeseen, and typically-minor "edge case" bugs will pop up.
With the great OBi power (and some of the people here have "interesting" configurations and tweaks) comes great responsibility.  I fully expect that for some the only answer will be a full factory reset and reconfiguration to support the specialness that is them.


Title: Re: Firmware update for 20x series
Post by: Taoman on May 07, 2018, 08:57:47 am
Yes, am currently using GV. Since you are the expert in these things, I've taken some screenshots for you to confirm if I am actually using SIP via GV yet.

Did you sign up for the GV app beta?

Interesting they're using a STUN server. Hopefully, that will take care of most NAT/router problems.

And I see they're using TLS which is to be expected since SSL is deprecated.

Quote
30 June 2018 is the deadline for disabling SSL/early TLS and implementing a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS) for safeguarding payment data.


Title: Re: Firmware update for 20x series
Post by: LTN1 on May 07, 2018, 09:34:49 am
I'm not in any GV beta program.


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 07, 2018, 10:39:51 am
I'm not in any GV beta program.
In many ways, if you are using any (especially free) cloud services, you *are* in their beta program.  It is called CI/CD.  They control the transmission.  They control the horizontal.  They control the vertical.


Title: Re: Firmware update for 20x series
Post by: Taoman on May 07, 2018, 12:55:23 pm
Is it my imagination or has call quality improved when using SIP with Google Voice?


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 07, 2018, 02:58:32 pm
Is it my imagination or has call quality improved when using SIP with Google Voice?

It is not your imagination.  There are fewer hops back and forth between the legacy PSTN and the pure VoIP networks.

Also note:  if both ends of the call are pure VoIP, not going through the PSTN, and both endpoints support it, then the calls will be in wideband audio (Opus CODEC), with superb call quality.  OBiTALK IP phones support Opus; OBiTALK ATAs do not, as of this posting date.

Examples, assuming both endpoints have OBiTALK IP phones:

You both have Google Voice numbers.  The call will be in HD.

You both have Callcentric accounts, and you call using their 1777xxxxxxx on-network numbers.  The call will be in HD.

You and your called party both have SIP ITSPs that support Opus, and they have some sort of peering relationship.  The call will be in HD.

The long-term, blue sky scenario:  a mobile carrier peers with Google Voice, and there is some way to transcode or otherwise magically support the different CODECs used by the mobile carriers, then the call will be in HD.  One hurdle at this time, is that fixed VoIP devices typically support Opus, whereas the mobile carriers are using G.722.2 AMR-WB CODEC.


Title: Re: Firmware update for 20x series
Post by: chilirock on May 08, 2018, 07:32:03 am
What if anything needs to be done to trigger the firmware update? I had previously disabled firmware updates on my Obi200 after manually updating to v5804. After reading the changes here that GV is making to VOIP, I re-enabled "Auto Firmware Update" and "ObiTalk Provisioning" and set method to "Periodic" for both. Note, I still have ITSP Provisioning set to "Disabled". Not sure if that needs to be enabled.

After applying the setting changes, the device rebooted and the firmware was updated, but it went backwards from v5804 to v5757EX. Can someone help me understand why it would have gone backwards? Also, in the GV migration, which comes first, the firmware update or the GV change to Legacy Chat setting?

Thanks in advance for your help


Title: Re: Firmware update for 20x series
Post by: billsimon on May 08, 2018, 08:18:13 am
Also note:  if both ends of the call are pure VoIP, not going through the PSTN, and both endpoints support it, then the calls will be in wideband audio (Opus CODEC), with superb call quality.

Examples, assuming both endpoints have OBiTALK IP phones: ...

Since this thread is about the Obi 2xx and not the IP phones, I am curious whether the Obi 2xx are getting the Opus codec or will continue to have the limited list in the data sheet (http://www.obihai.com/docs/OBi202DS.pdf) - G.711u/a, G.726, G.729a, and iLBC (which was basically obsolete right out of the gate and is superseded by Opus).


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 08, 2018, 09:54:30 am
What if anything needs to be done to trigger the firmware update? I had previously disabled firmware updates on my Obi200 after manually updating to v5804. After reading the changes here that GV is making to VOIP, I re-enabled "Auto Firmware Update" and "ObiTalk Provisioning" and set method to "Periodic" for both. Note, I still have ITSP Provisioning set to "Disabled". Not sure if that needs to be enabled.

After applying the setting changes, the device rebooted and the firmware was updated, but it went backwards from v5804 to v5757EX. Can someone help me understand why it would have gone backwards? Also, in the GV migration, which comes first, the firmware update or the GV change to Legacy Chat setting?

Thanks in advance for your help

I have seen the "automatic firmware DOWNgrade" behavior before.   >:(  I can only guess at their bizarre firmware update rules.  I suspect that certain major builds are pushed automatically, vs. some of the builds with relatively insignificant changes (only impacting one function used by some service provider) are not flagged for auto-update.

In any case, your device should receive the new Google Voice firmware soon -- there isn't any way to trigger it manually.  I'd suggest setting OBiTALK provisioning and auto firmware update to "periodically".

The first time a device with the new firmware connects to Google's network, it will automatically upgrade the service on the Google Voice side.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 08, 2018, 09:56:32 am
Also note:  if both ends of the call are pure VoIP, not going through the PSTN, and both endpoints support it, then the calls will be in wideband audio (Opus CODEC), with superb call quality.

Examples, assuming both endpoints have OBiTALK IP phones: ...

Since this thread is about the Obi 2xx and not the IP phones, I am curious whether the Obi 2xx are getting the Opus codec or will continue to have the limited list in the data sheet (http://www.obihai.com/docs/OBi202DS.pdf) - G.711u/a, G.726, G.729a, and iLBC (which was basically obsolete right out of the gate and is superseded by Opus).

Bill, see:  http://www.obitalk.com/forum/index.php?topic=13846.0 (http://www.obitalk.com/forum/index.php?topic=13846.0)

Bottom line, I don't know if they will add Opus to the ATAs or not, but it doesn't do much for analog telephone endpoints.


Title: Re: Firmware update for 20x series
Post by: nsne on May 08, 2018, 10:27:19 am
What if anything needs to be done to trigger the firmware update?

I just did a manual reboot. I was on the earlier version of the GV firmware, but clicking the "Reboot" button on the LAN GUI prompted an update to the newest firmware.

Played around with the console to see what, if anything, changed, and I noticed that "Google Voice" is (now?) an option for the SP3 and SP4 slots. Are we able to associate the Obi200 with more than two GV accounts? IIRC, there was a restriction in the past, but it's been a long, long time since I set up my Obi.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 08, 2018, 10:33:08 am
What if anything needs to be done to trigger the firmware update?

I just did a manual reboot. I was on the earlier version of the GV firmware, but clicking the "Reboot" button on the LAN GUI prompted an update to the newest firmware.

Played around with the console to see what, if anything, changed, and I noticed that "Google Voice" is (now?) an option for the SP3 and SP4 slots. Are we able to associate the Obi200 with more than two GV accounts? IIRC, there was a restriction in the past, but it's been a long, long time since I set up my Obi.

The OBi 200 has always supported four separate Google Voice SPx configurations.  You're probably confused by the fact that the 100 series only had two SPs.


Title: Re: Firmware update for 20x series
Post by: billsimon on May 08, 2018, 11:05:35 am
Bill, see:  http://www.obitalk.com/forum/index.php?topic=13846.0 (http://www.obitalk.com/forum/index.php?topic=13846.0)

Bottom line, I don't know if they will add Opus to the ATAs or not, but it doesn't do much for analog telephone endpoints.

I agree, the wideband aspect of Opus is not useful for analog phones, but Opus does variable sampling and bitrates.

Anyway, what I mostly wanted to know was whether it was being added as part of this particular firmware rollout, which I now know. Thanks.


Title: Re: Firmware update for 20x series
Post by: chilirock on May 08, 2018, 03:04:15 pm
In any case, your device should receive the new Google Voice firmware soon -- there isn't any way to trigger it manually.  I'd suggest setting OBiTALK provisioning and auto firmware update to "periodically".

The first time a device with the new firmware connects to Google's network, it will automatically upgrade the service on the Google Voice side.

Steve, thanks for the reply. Based on your response, it sounds like the Obi firmware comes first, then the Google Voice>Settings change follow after the Obi connects to GV with the new firmware. While I'm waiting for the update to be pushed, I think I'll try removing the device from the ObiTalk portal, factory resetting, then re-adding the device to the portal to see if that jump starts things. I know in the past this process has triggered the latest firmware to be downloaded.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 08, 2018, 04:46:11 pm
In any case, your device should receive the new Google Voice firmware soon -- there isn't any way to trigger it manually.  I'd suggest setting OBiTALK provisioning and auto firmware update to "periodically".

The first time a device with the new firmware connects to Google's network, it will automatically upgrade the service on the Google Voice side.

Steve, thanks for the reply. Based on your response, it sounds like the Obi firmware comes first, then the Google Voice>Settings change follow after the Obi connects to GV with the new firmware. While I'm waiting for the update to be pushed, I think I'll try removing the device from the ObiTalk portal, factory resetting, then re-adding the device to the portal to see if that jump starts things. I know in the past this process has triggered the latest firmware to be downloaded.

I'm unclear why you'd do that.  The process is automated.  Your OBiTALK configuration will get updated and the new firmware will be pushed to your device.  Manually removing and re-adding the device, before your device has been converted, is not likely to work.

I understand you are eager to try it out, but it would be best to wait.  There are a couple of bugs being worked on now, and there is nothing to be gained by rushing it.  I'm told that the deployment is expected be completed by Friday EOD, but as always, subject to change.


Title: Re: Firmware update for 20x series
Post by: YaddaYaddaObi on May 08, 2018, 11:02:23 pm
Received the new firmware this week. Now, when I receive a call, it rings once and sends the caller to voice mail. Second issue is that when I call people now it shows me as an unknown caller.

Update: Okay, so I removed the google voice account, factory reset my ObiHai 202 and setup the unit fresh and now everything is working correctly again.


Title: Re: Firmware update for 20x series
Post by: chilirock on May 09, 2018, 07:35:37 am
I'm unclear why you'd do that.  The process is automated.  Your OBiTALK configuration will get updated and the new firmware will be pushed to your device.  Manually removing and re-adding the device, before your device has been converted, is not likely to work.

Hi Steve, I removed the device, factory reset it, and added it back to the dashboard after all. I wanted to make sure that there weren't any lingering changes that I had made on the local UI settings that may prevent the firmware update from being pushed down. After completing the above steps, the firmware remained at v5757EX. I did notice that the FirmwareURL under the Auto Firmware Update section was updated from IF ( $FWV <3.2.1.5757EX...) to IF ( $FWV < 3.2.2.5853...). Perhaps that will trigger an update the next time the Obi checks. For now, I'll hang tight and let the kinks get worked out.


Title: Re: Firmware update for 20x series
Post by: Webslinger on May 11, 2018, 10:23:01 am
Is 3.2.2 (Build: 5859EX) being pushed to all OBi2xx ATA owners who have Obitalk Service, Obitalk Provisioning, and Auto Firmware Update enabled? Or is it only being sent to certain regions at a time?

I'm seeing a couple of instances where it's not being pushed.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 11, 2018, 02:28:27 pm
Is 3.2.2 (Build: 5859EX) being pushed to all OBi2xx ATA owners who have Obitalk Service, Obitalk Provisioning, and Auto Firmware Update enabled? Or is it only being sent to certain regions at a time?

I'm seeing a couple of instances where it's not being pushed.

It's being pushed to all devices.  It's a phased roll-out.  I was told it would be completed by today or tomorrow.  If yours isn't upgraded by Monday, you may want to consider deleting it off of your OBiTALK dashboard, factory-restoring it to defaults, and then re-adding it.


Title: Re: Firmware update for 20x series
Post by: Webslinger on May 11, 2018, 08:20:40 pm


It's being pushed to all devices.  It's a phased roll-out.  I was told it would be completed by today or tomorrow.  If yours isn't upgraded by Monday, you may want to consider deleting it off of your OBiTALK dashboard, factory-restoring it to defaults, and then re-adding it.

Thanks


Title: Re: Firmware update for 20x series
Post by: ma678 on May 11, 2018, 08:56:31 pm
Will Obi push out 3.2.2 B5859EX regardless 200/202 is under or out of warranty? Which fw should I stay before receiving OTA? I am currently on 3.2.1 B5757EX.

Thanks.


Title: Re: Firmware update for 20x series
Post by: restamp on May 11, 2018, 10:21:46 pm
FWIW, my 202 is out of warranty and was running 5757EX.  Yesterday, at SteveofWA's urging, I saved and imported my configuration to OBiTalk, set the 202 to update on boot, and booted it.  It came up on 5859EX after the boot, and even retained the passwords across the upgrade.  The GV line and one SIP service came up immediately.  It took a bit of finagling to get the other two services going, one simple, the other atypical setup was more involved.  On the whole, I'd say the OBi programmers did a good job of engineering this major upgrade.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 11, 2018, 10:25:22 pm
I'm unclear why you'd do that.  The process is automated.  Your OBiTALK configuration will get updated and the new firmware will be pushed to your device.  Manually removing and re-adding the device, before your device has been converted, is not likely to work.

Hi Steve, I removed the device, factory reset it, and added it back to the dashboard after all. I wanted to make sure that there weren't any lingering changes that I had made on the local UI settings that may prevent the firmware update from being pushed down. After completing the above steps, the firmware remained at v5757EX. I did notice that the FirmwareURL under the Auto Firmware Update section was updated from IF ( $FWV <3.2.1.5757EX...) to IF ( $FWV < 3.2.2.5853...). Perhaps that will trigger an update the next time the Obi checks. For now, I'll hang tight and let the kinks get worked out.


Actually, I re-discovered a self-inflicted bug yesterday, on a friend's 200.  We had previously changed that setting, without really understanding how it works.  Yesterday, his 200 had the orange triangle on the OBiTALK dashboard.  I clicked it, it upgraded, and then presented another orange triangle.  I clicked it, it DOWNgraded, and displayed the triangle again.  What it was doing was alternately doing "upgrades" based on the incorrect syntax of that setting.  Simply blanking out that field and checking the OBiTALK default setting and submitting, fixed it, and it immediately upgraded to the correct build.  So, just erase that field and hopefully, you'll be good to go.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 11, 2018, 10:30:21 pm
Will Obi push out 3.2.2 B5859EX regardless 200/202 is under or out of warranty? Which fw should I stay before receiving OTA? I am currently on 3.2.1 B5757EX.

Thanks.

All OBi 200/202 ATAs, and all OBi IP phones, are being pushed the new firmware, regardless of warranty or extended support status.  As long as the OBiTALK provisioning system can reach the device, it'll be upgraded.  This particular update has supposedly now gone out to all those devices, so if yours has/have not yet been upgraded, then you will need to delete the device off of the OBiTALK web portal, restore it to factory defaults, add it back to the portal, and finally, set up Google Voice again.


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 12, 2018, 11:15:01 am
Actually, I re-discovered a self-inflicted bug yesterday
"Doctor, Doctor, it hurts when I do this".  "STOP DOING THAT!"

The OBi devices have allowed great flexibility in their configurations, and, as we have seen (and I am as guilty as the next person), sometimes someone has created quite the FrankenOBi.


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 12, 2018, 11:28:40 am
... then you will need to delete the device off of the OBiTALK web portal, restore it to factory defaults, add it back to the portal, and finally, set up Google Voice again.
It would be nice for that process (delete from portal, restore to factory defaults, add to ports, setup GV) for those with remaining issues to be a highlighted stickee topic at the top of the areas so that we (and when I say we, I mean mostly you) have to keep repeating that recommendation again and again as people manage to fall off the OBi GV wagon (especially in a month's time).  If you can push any of your contacts, that would be a nice thing to see happen (and the internal motivation might just be fewer support tickets when GV pulls the plug on XMPP).


Title: Re: Firmware update for 20x series
Post by: bucksitter on May 12, 2018, 11:38:36 am
After not seeing my Obi 200's firmware update into today, based on a tip from someone over at Howard Forums I accessed my Obi's embedded web page and after verifying still having v3.2.1, I clicked on the Reboot button at the top right of the page.  Watched the Obi's lights do a dance for a very short period of time, then checked firmware version. Might have needed to refresh the page again, but within a minute I was able to verify it'd changed to v3.2.2. GV Legacy Settings is showing the ObiTalk device now instead of Chat. This may or may not be the key for some users.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 12, 2018, 04:07:14 pm
... then you will need to delete the device off of the OBiTALK web portal, restore it to factory defaults, add it back to the portal, and finally, set up Google Voice again.
It would be nice for that process (delete from portal, restore to factory defaults, add to ports, setup GV) for those with remaining issues to be a highlighted stickee topic at the top of the areas so that we (and when I say we, I mean mostly you) have to keep repeating that recommendation again and again as people manage to fall off the OBi GV wagon (especially in a month's time).  If you can push any of your contacts, that would be a nice thing to see happen (and the internal motivation might just be fewer support tickets when GV pulls the plug on XMPP).

Good idea, and thanks very much for your support.  I hesitated to do that, only because it was a crude "shotgun" fix, and I don't know exactly what step fixes the underlying issue.  But, the empirical evidence (forum posts here and on the GV forum) show that it solves the problem in most cases.  I suspect that most of the devices that don't work right after the upgrade have some sort of expert-mode settings that borked up the conversion, and thus, factory-restoring them and re-attaching them fix it.

A surprisingly positive result was yesterday, when a friend who is NOT using Google Voice plugged in his 200, after it being powered off for a few weeks during a move, the device automatically got the 8589 firmware, with no action on his part.  The device is off-warranty and has no paid support.

The rollout was supposed to complete yesterday or today.  There may still be some stragglers into next week.

I'll look into writing a sticky post next week.

And, ha ha about nailing me with the doctor analogy!


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 12, 2018, 05:20:38 pm
There may still be some stragglers into next week.
There will be stragglers for weeks, months, and perhaps even years, as people have managed to put their OBi in a knot, and then when they try to add a GV connection down the line they will wonder what is going on.  It is the nature of such roll outs.

Oh, and never forget, there will be a few firmware updates that fail due to hardware issues (there always are a few), and the new firmware will be blamed for turning a perfectly fine OBi2xx into a brick (just like what happened to their OBi1xx all those years ago, and it will just feed into the great conspiracy theory that has been built up).


Title: Re: Firmware update for 20x series
Post by: chilirock on May 12, 2018, 05:56:29 pm
After not seeing my Obi 200's firmware update into today, based on a tip from someone over at Howard Forums I accessed my Obi's embedded web page and after verifying still having v3.2.1, I clicked on the Reboot button at the top right of the page.  Watched the Obi's lights do a dance for a very short period of time, then checked firmware version. Might have needed to refresh the page again, but within a minute I was able to verify it'd changed to v3.2.2. GV Legacy Settings is showing the ObiTalk device now instead of Chat. This may or may not be the key for some users.

This also worked for a family member of mine whose whose device was still on v5794EX as of this morning. All provisioning settings were enabled, yet it still hadn't received the update. A simple reboot initiated from the local web page UI triggered the upgrade. It's now on v5859EX.


Title: Re: Firmware update for 20x series
Post by: chilirock on May 12, 2018, 06:19:03 pm
Simply blanking out that field and checking the OBiTALK default setting and submitting, fixed it, and it immediately upgraded to the correct build.  So, just erase that field and hopefully, you'll be good to go.

Steve, Well my device finally did upgrade on it's own after all on Friday morning. So factory resetting and re-adding it to the ObiTalk portal didn't trigger the update, at least not for me. It took somewhere between 24-36 hours after that process for the upgrade to get pushed. It just must not have been ready yet. It's working fine for me now. I'll have to keep the change in mind that you mentioned above to FirmwareURL in case things get stuck in the future.

Another device I manage for a family member has one small issue. The family member's Obi200 device is setup to use CallCentric for all inbound and outbound calls. He is now having issues picking up voicemail left on CallCentric. Normally dialing *123 would go into the CC voicemail system to retrieve messages. After the upgrade to v5859EX , dialing *123 results in 5-6 seconds of dead air before a fast busy sound. I checked the CC call records and there is no record of the call, as though it is never sent from the Obi to CC.

Do you think I accidentally changed something in the settings? Any ideas of why it won't go into voicemail or what settings to check?


Title: Re: Firmware update for 20x series
Post by: ma678 on May 12, 2018, 09:21:19 pm
Hi Steve,

I followed your instruction and received 3.2.2 Build 5859EX successfully. Thank you!

Will Obi push out 3.2.2 B5859EX regardless 200/202 is under or out of warranty? Which fw should I stay before receiving OTA? I am currently on 3.2.1 B5757EX.

Thanks.

All OBi 200/202 ATAs, and all OBi IP phones, are being pushed the new firmware, regardless of warranty or extended support status.  As long as the OBiTALK provisioning system can reach the device, it'll be upgraded.  This particular update has supposedly now gone out to all those devices, so if yours has/have not yet been upgraded, then you will need to delete the device off of the OBiTALK web portal, restore it to factory defaults, add it back to the portal, and finally, set up Google Voice again.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 12, 2018, 10:03:18 pm
Simply blanking out that field and checking the OBiTALK default setting and submitting, fixed it, and it immediately upgraded to the correct build.  So, just erase that field and hopefully, you'll be good to go.

Steve, Well my device finally did upgrade on it's own after all on Friday morning. So factory resetting and re-adding it to the ObiTalk portal didn't trigger the update, at least not for me. It took somewhere between 24-36 hours after that process for the upgrade to get pushed. It just must not have been ready yet. It's working fine for me now. I'll have to keep the change in mind that you mentioned above to FirmwareURL in case things get stuck in the future.

Another device I manage for a family member has one small issue. The family member's Obi200 device is setup to use CallCentric for all inbound and outbound calls. He is now having issues picking up voicemail left on CallCentric. Normally dialing *123 would go into the CC voicemail system to retrieve messages. After the upgrade to v5859EX , dialing *123 results in 5-6 seconds of dead air before a fast busy sound. I checked the CC call records and there is no record of the call, as though it is never sent from the Obi to CC.

Do you think I accidentally changed something in the settings? Any ideas of why it won't go into voicemail or what settings to check?

Pulling the power plug and power-cycling it would have done the same thing as rebooting it from the local web server page.

Regarding Callcentric, check the DTMF method setting.  It should be set to "Auto", which is the default setting when using the OBiTALK portal with its Callcentric configuration template.

But, that setting usually comes into play AFTER you connect to the called party, and you are saying that the friend can't even key in *123 to reach CC VM?  That's sounds like a digit map problem.  Can it call ANY number?


Title: Re: Firmware update for 20x series
Post by: ma678 on May 12, 2018, 10:43:53 pm
My three GV accounts show "Connecting to 64.9.240.172" every few minutes. May I change setting anywhere to keep alive interval longer?

Thanks.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 13, 2018, 12:06:26 am
My three GV accounts show "Connecting to 64.9.240.172" every few minutes. May I change setting anywhere to keep alive interval longer?

Thanks.

NO.  Do NOT change the keep-alive interval.  Google Voice will specifically block connections if the endpoint is sending rapid keep-alives.  Leave it at the default.  In fact, the error you describe can be caused by changing the keep-alive settings.

If you can't get your device to connect and stay connected, then delete it off of the OBiTALK portal, restore it to factory defaults, re-add it to the portal, and re-configure Google Voice.  Do not make any "expert mode" changes to the Google Voice SPx settings.


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 13, 2018, 06:16:47 am
Google Voice will specifically block connections if the endpoint is sending rapid keep-alives.
My recollection is that if one makes rapid changes via the portal (or power cycle the device repeatedly) one can also run into one/more rate limits (if not with GV, with some other providers), so one should have some patience after making the changes to let those limits expire and for the connections to complete.  Rate limiting is considered a best practice, and some may need to learn the valuable new skill of patience.


Title: Re: Firmware update for 20x series
Post by: chilirock on May 13, 2018, 01:29:15 pm
Regarding Callcentric, check the DTMF method setting.  It should be set to "Auto", which is the default setting when using the OBiTALK portal with its Callcentric configuration template.

But, that setting usually comes into play AFTER you connect to the called party, and you are saying that the friend can't even key in *123 to reach CC VM?  That's sounds like a digit map problem.  Can it call ANY number?

Hi Steve, Regarding "DTMF method", yes, it's set to "Auto". I know for sure that is not something I would have changed.

Regarding "Can it call ANY number?", yes, dialing other numbers and connecting to calls are working as normal, fine.

Regarding, "Sounds like digit map problem", that's what I suspected as well. It seems like the Obi is just not registering the number string that I dialed. It must not be matched to one of the dialing strings so it waits and eventually gives me a fast busy tone.

I am by no means a digit map guru, not even a digit map neophyte. I wouldn't know what to check or where. I know I didn't change the digit map. If you or someone else has a suggestion for what to check it would be appreciated.   


Title: Re: Firmware update for 20x series
Post by: ma678 on May 13, 2018, 07:26:25 pm
Does anyone know how GV's call forwarding works? I enabled unconditional forwarding on three GV accounts to sp1(my cellphone #). Sometime I can get calls forwarded, and sometimes not. Doesn't new GV sip support call forwarding?

Thanks.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 13, 2018, 07:31:00 pm
Does anyone know how GV's call forwarding works? I enabled unconditional forwarding on three GV accounts to sp1(my cellphone #). Sometime I can get calls forwarded, and sometimes not. Doesn't new GV sip support call forwarding?

Thanks.

Your post is unclear.  Don't use unconditional call forwarding.

Google Voice is an inbound call forwarding service.  You either obtain an inbound Google Voice phone number from Google's supply of free phone numbers, or you port in a mobile number.  Then, you "link" or add, up to six 10-digit, US telephone numbers as forwarding numbers.  When someone calls your Google Voice number it will forward calls to those telephone numbers.  This has nothing to do with OBiTALK devices.

Separately from that, Google Voice can forward calls to as many OBiTALK devices as you wish.

If you mean that your OBiTALK device is no longer ringing on inbound calls, then it's probably because of the past week's firmware upgrade and the conversion to Google Voice's new VoIP platform.

Please see:  https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076 (https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076)


Title: Re: Firmware update for 20x series
Post by: zorlac on May 14, 2018, 11:42:04 am
Is there a working url for their ftp sever to download the latest revision of fw?
I wish they had a normal ftp site that I could peruse.  :-[

This works:  http://fw.obihai.com/OBi202-3-2-1-5794EX.fw

But this doesn't:  http://fw.obihai.com/OBi202-3-2-2-5859EX.fw

Thanks


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 14, 2018, 12:04:54 pm
Is there a working url for their ftp sever to download the latest revision of fw?
I wish they had a normal ftp site that I could peruse.  :-[

This works:  http://fw.obihai.com/OBi202-3-2-1-5794EX.fw

But this doesn't:  http://fw.obihai.com/OBi202-3-2-2-8589EX.fw

Thanks

Just let the system push the update to your device automatically.


Title: Re: Firmware update for 20x series
Post by: GPz1100 on May 14, 2018, 12:22:38 pm
@zorlac

That's a good question.  I too prefer to update my devices manually, not have 'stuff' pushed to them.


Title: Re: Firmware update for 20x series
Post by: Crow550 on May 14, 2018, 02:17:04 pm
If you refuse to let it auto update then you'll just have to wait until they release it as a manual update that is if they do as they are wanting to roll this out as an auto update at the moment. Maybe testing this for future auto update features.

I'd imagine that a manual option will be present before the June 18th XMPP retire date. However ask Steve if he knows the status of future manual updates and or if auto updating will be improved to prevent bricking. Try contacting the companies support as well.

He's said for the time being to just let the system auto update.


Title: Re: Firmware update for 20x series
Post by: zorlac on May 14, 2018, 06:33:08 pm
Just let the system push the update to your device automatically.
The only way for me to get to SoftwareVersion 3.2.2 (Build: 5859EX) was to delete my obi200 from the portal and reconfigure sp1-3 from scratch.
***6 or rebooting got me nowhere with my existing 3.2.1 (Build: 5794EX) fw.
So much for their "push" service.  ???
I'd just like the ability to flash it myself, other ATA's & routers expect you to be able to flash their device so just give me the option!

Please PolyCom put up a REAL ftp site.....PLEASE!!!


Title: Re: Firmware update for 20x series
Post by: SteveInWA on May 14, 2018, 06:39:10 pm
Just let the system push the update to your device automatically.
The only way for me to get to SoftwareVersion 3.2.2 (Build: 5859EX) was to delete my obi200 from the portal and reconfigure sp1-3 from scratch.
***6 got me nowhere with my existing 3.2.1 (Build: 5794EX)

Please PolyCom put up a REAL ftp site.....PLEASE!!!

So far, the reported cases of 200/202s not upgrading automatically were caused by user modifications to the device.  Factory resetting and re-doing everything fixes it.  Manually downloading the firmware would not likely have helped, in this particular case, as you'd probably never figure out which customization was causing the problem.


Title: Re: Firmware update for 20x series
Post by: zorlac on May 14, 2018, 07:02:25 pm
Manually downloading the firmware would not likely have helped, in this particular case, as you'd probably never figure out which customization was causing the problem.
But I'd still be able to flash the obi fw if I could just get the stupid file!
Now I have to re-figure out how to fix the pregnant pause after Anveo's 911 test, that used to work before I deleted Anveo from SP3.  ::)

In case it helps someone else, this is the delay fix courtesy of AZROBERT

When you don't explicitly define a rule for a number in a DigitMap, the dialed number will match the catch all rule "xx.". When this happens you will get a 10 second delay. Without seeing your configuration I guessing you have 911 defined, but not 933.

Find the 911 definition. It should be in the Phone Port DigitMap or the DigitMap for Anveo.

Physical Interfaces -> Phone Port -> DigitMap

Change 911 to 911S0|933S0

When you define 911 there will be a 2 second delay.
With the S + zero suffix there will be no delay.

([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911S0|933S0|**0|***|#|##|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))

Default config below.

([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|##|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))


Title: Re: Firmware update for 20x series
Post by: chilirock on May 15, 2018, 09:35:42 am
But, that setting usually comes into play AFTER you connect to the called party, and you are saying that the friend can't even key in *123 to reach CC VM?  That's sounds like a digit map problem.  Can it call ANY number?
Regarding "Can it call ANY number?", yes, dialing other numbers and connecting to calls are working as normal, fine.

Regarding, "Sounds like digit map problem", that's what I suspected as well. It seems like the Obi is just not registering the number string that I dialed. It must not be matched to one of the dialing strings so it waits and eventually gives me a fast busy tone.

After looking closer at the settings, and comparing against those from another Obi200 device setup with a different CallCentric account, I noticed that the "*123" was missing from the DigitMap under Service Providers >> ITSP Profile (for Callcentric) >> General. I don't know why this would be missing from one device and not the other. I thought I set them both up the same way using the ObiTalk portal, yet one had the "|*123|" in the DigitMap and the other did not.

I tried removing the CallCentric account from the Obi with the missing string and re-adding it. That did not help. When I re-added the CallCentric account it seems to have retained all of the previous ObitTalk portal settings associated with the deleted account, e.g. I set a static IP for the Obi200. Is that normal? I expected it to delete all settings associated with the CC account and require me to add them back.

I had to manually go uncheck the two boxes next to DigitMap and add the missing string then submit the changes for them to be applied. All is working now with the CC VM, I just haven't determined the root cause for the missing string in the first place. Any ideas?


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 15, 2018, 10:59:31 am
But I'd still be able to flash the obi fw if I could just get the stupid file!
Perhaps I am reading too much into the words, but it seems to me that those that are paid by the companies involved (either directly, or indirectly) have made it pretty clear that if you want to use an OBi (especially with GV), you are going to have to learn to live within their ecosystem and the way they have chosen to move forward and deliver service.  If you do not like what Obihai and Google are doing (and some will not), you should probably start the planning of your move to one of the alternatives available to you.  A number of vendors (some actively participating on this board) have offered to help you move to their service(s).  The OBi devices (and/or the GV service) were never for everyone.


Title: Re: Firmware update for 20x series
Post by: JohnRadu on May 15, 2018, 08:23:54 pm
After spending hours trying to fix a seemingly defective automatic firmware update (power light flashed green, then after unplugging/replugging flashed red/green), I finally found a solution that worked for me. It does not seem like the flashing process is the problem. The problem seems to be when the device reboots and tries to reinitialize. That's when it gets hung up.

The solution:  Factory-Reset. (***Note: it may take several factory resets to actually get solid green power light***)

Instructions: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset

I really had to factory reset several times for it to finally boot up correctly and have a solid power light, but then I was able to re-register the device on obitalk.com and been working like a charm. Hope this helps.


Title: Re: Firmware update for 20x series
Post by: zorlac on May 15, 2018, 08:24:12 pm
But I'd still be able to flash the obi fw if I could just get the stupid file!
Perhaps I am reading too much into the words, but it seems to me that those that are paid by the companies involved (either directly, or indirectly) have made it pretty clear that if you want to use an OBi (especially with GV), you are going to have to learn to live within their ecosystem and the way they have chosen to move forward and deliver service.  If you do not like what Obihai and Google are doing (and some will not), you should probably start the planning of your move to one of the alternatives available to you.  A number of vendors (some actively participating on this board) have offered to help you move to their service(s).  The OBi devices (and/or the GV service) were never for everyone.
Then why not just take away the ability to upload a fw file directly to the device (the fw update ability is still available with the current fw)? If the manufacturer doesn't want provide access to the fw files having a user flash routine is rather pointless isn't it? Also, the device's fw is something that can affect normal sip services not just GV.

If you go back to the beginning of this topic you'll see that the fw was pretty readily available years ago not to mention quite a few active links to outdated fw.
If they provided a normal ftp site at least the fw revisions would be in some type of logical hierarchy.

On a more positive note, I was on the phone today for over two hours with two different people and the annoying delay that makes GV pretty frustrating at times has been GREATLY reduced, less than probably 1/2 what it used to be. So this update was certainly a BIG improvement for GV IMO!!

FWIW, these stats used to be a lot worse with this amount of data.

(https://s31.postimg.cc/79hg36ih7/image.png)


Title: Re: Firmware update for 20x series
Post by: RFC3261 on May 16, 2018, 09:28:00 am
Then why not ...
As you state, Obihai decided to end formal firmware distribution to customers not using their automated upgrades (or via partners who have a different contractual arrangement) quite a long time ago.  That some people that participate here have managed to "guess" the new firmware locations, and then share how to access them, is not a fully supported solution.  It just happened to work.  Times may change.  It is impossible to accurately predict the future.  Polycom (last I knew) offers free downloads of firmware, but charges substantially more upfront (which presumably helps pays for the future software development).  That is certainly one way to move forward.  Another is to keep the lower upfront cost and move to a more formal licensing model for future software updates.  The fact that Obihai decided in this case to release the firmware for the new (and improved?) GV integration for free via their automated processes is a really nice gift.  I would have fully expected to have to pay for that upgrade (I had been using the device for many years without paying a dime for that software development work).  In any case, their business, their choices, so all we can do is wait and see what happens.  If the current situation, or any changes, are not to ones liking, it will be time to move on to another solution that meets ones expectations.


Title: Re: Firmware update for 20x series
Post by: ma678 on May 20, 2018, 09:54:08 am
It seems GV took sometime to settle up. Now all accounts connect without any drops.

My three GV accounts show "Connecting to 64.9.240.172" every few minutes. May I change setting anywhere to keep alive interval longer?

Thanks.

NO.  Do NOT change the keep-alive interval.  Google Voice will specifically block connections if the endpoint is sending rapid keep-alives.  Leave it at the default.  In fact, the error you describe can be caused by changing the keep-alive settings.

If you can't get your device to connect and stay connected, then delete it off of the OBiTALK portal, restore it to factory defaults, re-add it to the portal, and re-configure Google Voice.  Do not make any "expert mode" changes to the Google Voice SPx settings.


Title: Re: Firmware update for 20x series
Post by: NomadTech on May 21, 2018, 07:55:39 am
Is there a working url for their ftp sever to download the latest revision of fw?
I wish they had a normal ftp site that I could peruse.  :-[

This works:  http://fw.obihai.com/OBi202-3-2-1-5794EX.fw

But this doesn't:  http://fw.obihai.com/OBi202-3-2-2-5859EX.fw

Thanks

Try this https://www.obitalk.com/images/OBi202-3-2-2-5857EX-19283837473.fw and don't worry abou it saying 5857 as it is 5859.  I am using it on my second OBI202 that didn't update no matter what I did, while the first one did.


Title: Re: Firmware update for 20x series
Post by: zorlac on May 21, 2018, 08:15:47 pm
Try this https://www.obitalk.com/images/OBi202-3-2-2-5857EX-19283837473.fw and don't worry abou it saying 5857 as it is 5859.  I am using it on my second OBI202 that didn't update no matter what I did, while the first one did.
Bzzzzt....The Obi police did ya in! 
But thanks for playing! :D
404 Not Found


Title: Re: Firmware update for 20x series
Post by: DrewMan on May 22, 2018, 07:12:36 pm
So my Obi 200 is on 3.2.2 (Build: 5859EX) which I believe is the latest.  Google Chat is still an option in my legacy Google Voice settings.  I have GVGW (Simon) on SP1, CallCentric inbound free DID on SP2, and CircleNet on SP3.  I can uncheck Google Chat and still receive calls on GVGW... and even forward to CallCentric.  Don't see any mention of device Obi in my Gvoice dashboard.  

Should something change in my GV account?

Thanks.

Drew


Title: Re: Firmware update for 20x series
Post by: Polka on June 17, 2018, 06:09:45 am
Recently my OBi202 was automatically updated to v3.2.2 Build: 5859EX, though I can not seem to find a download link for this version and none of the links in this thread work either.

Does anyone know where it can be downloaded from?

Thanks, Polka


Title: Re: Firmware update for 20x series
Post by: RFC3261 on June 17, 2018, 08:15:29 am
Does anyone know where it can be downloaded from?
As this thread discusses, there are no stable links directly available from Obihai for the latest firmware(s).  The firmware update process has been changed, and one should let the device auto-update and negotiate the changes with GV to replace the XMPP connection in preference to the SIP (plus additional standards) connection.


Title: Re: Firmware update for 20x series
Post by: scott818 on June 28, 2018, 01:45:49 pm
Manual download link for 3.2.2 (Build 5859EX):

http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw


Title: Re: Firmware update for 20x series
Post by: jentzd on July 01, 2018, 12:55:55 pm
Hello,

I have a 202 that is updated to 5859EX, but a specific setting is not working for me.

I would like roll back to 5794EX. I have the old fw file (and several other old fw files) but logging in to the web interface will not let me roll back. It says instead

Firmware Update Failed
Firmware package checksum error

I know the file is good, used on other devices. Same error with other "good" fw files too.
Any way to force it back?? Did I essentially brick this device (for me ) by going to 5859EX? I do not use google voice.

-Dave


Title: Re: Firmware update for 20x series
Post by: GPz1100 on July 01, 2018, 01:15:07 pm
Once you you accepted the new firmware there is no downgrading. 

For those that don't want to fall into this trap, use the modded firmware which allows downgrading and offers some additional features - unsanctioned of course.

Hello,

I have a 202 that is updated to 5859EX, but a specific setting is not working for me.

I would like roll back to 5794EX. I have the old fw file (and several other old fw files) but logging in to the web interface will not let me roll back. It says instead

Firmware Update Failed
Firmware package checksum error

I know the file is good, used on other devices. Same error with other "good" fw files too.
Any way to force it back?? Did I essentially brick this device (for me ) by going to 5859EX? I do not use google voice.

-Dave


Title: Re: Firmware update for 20x series
Post by: RFC3261 on July 01, 2018, 01:22:26 pm
Any way to force it back??
Due to perceived "issues" introduced by 3rd parties, the firmwares now attempt to validate the authenticity of the loads on the devices.  It is a little unclear if one will be able to roll forward/backward between all validated firmwares in the future, but you cannot go back to a version before the validation was enabled (for what should be obvious reasons).

You are better off opening a case with obihai/polycom to get your setting issue resolved (whatever that is) and prepare to go forward.


Title: Re: Firmware update for 20x series
Post by: jfort on July 03, 2018, 07:11:39 am
So what IS the most current and desired firmware following the recent Google Voice carnage? I just bought a new Obi200 and it's displaying 3.2.2 (Build: 5897EX) on the device status page. I see no reference anywhere of this particular version. At any rate, I got the new device up and running with Google Voice and Callcentric E911/CNAME subscription. Initially everything seems OK and I can make and receive calls, which wasn't happening with my Obi100.


Title: Re: Firmware update for 20x series
Post by: Chriv on July 03, 2018, 10:30:41 am
I upgraded my Obi200 firmware yesterday to 3.2.2 (Build: 5897EX), and cannot get Google Voice to ring or call. I see that I am supposed to have the new option of OBiTALK Device on my Google Voice Legacy Settings page, but it is not there.

This explains why I cannot make or receive calls, because everything else from OBI panel shows connected and online.

I have reset (both hard and soft) the Obi200, and followed the various instructions from prior posts, but nothing has helped.

Anyone have any ideas on what else I should try?

Thanks in advance.


Title: Re: Firmware update for 20x series
Post by: Mark_M on July 03, 2018, 07:20:41 pm
Last night my OBi202 upgraded to 3.2.2 (Build: 5897EX) and I could no longer make or receive phone calls with PhonePower. Google Voice still worked though. The device was able to register with the service provider, but I was receiving a recorded announcement that the device was not configured. On occasion it would register, but I'd get a 400 response from the server. I was not able to troubleshoot the SIP messages to determine what was happening specifically.

I was able to fix the issue by reverting to a previous build of 3.2.2 and turning off OBiTALK and automatic updating. The device is self-managed but working just fine. My advice to many of you that are yearning for 5897EX is to wait a few more days until the bugs are worked out. My advice to Polycom is to allow customers to roll-back their firmware to older versions in case you have bugs or turn your entire system test over to my company. I will automate the process and cover more test cases.


Title: Re: Firmware update for 20x series
Post by: phone_adventure on July 03, 2018, 09:10:10 pm
Just wanted to add that I am having issues with the latest firmware update combined with Phonepower as well.  Can't hear the person on the other end, this possibly might only be if they are a "landline" (I haven't been able to test enough to confirm this, just know it hasn't worked when needed for anyone I have tried to speak with and they are all landlines.  A test to myself seemed to work OK).

Great automatic update on the last day of work before a holiday (US 4th of July) and planned extra time off on my end...(NOT).


Title: Re: Firmware update for 20x series
Post by: Chriv on July 04, 2018, 05:54:36 am
My Obi200 firmware was upgraded automatically to 3.2.2 (Build: 5897EX), and Google Voice does not ring nor call. I

The new option of "OBiTALK Device" on my Google Voice Legacy Settings page is not there.

No hard/soft reset can resolve this problem.

I think it has something to do with the firmware, because it is not adding the "OBiTALK Device" option instead of the prior "Google Chat" which linked the device and the service.

The device was working properly until the recent firmware upgrade, but reading some of the threads, I deleted the "Google Chat" option, and now - nada.

Anyone else had this experience, and resolution?


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 04, 2018, 05:55:46 am
see my posts in this thread:
http://www.obitalk.com/forum/index.php?topic=14264.20


Title: Re: Firmware update for 20x series
Post by: GPz1100 on July 04, 2018, 07:47:09 am
My Obi200 firmware was upgraded automatically to 3.2.2 (Build: 5897EX), and Google Voice does not ring nor call. I

The new option of "OBiTALK Device" on my Google Voice Legacy Settings page is not there.

No hard/soft reset can resolve this problem.

I think it has something to do with the firmware, because it is not adding the "OBiTALK Device" option instead of the prior "Google Chat" which linked the device and the service.

The device was working properly until the recent firmware upgrade, but reading some of the threads, I deleted the "Google Chat" option, and now - nada.

Anyone else had this experience, and resolution?

Since you're stuck provisioning with obi portal, have you tried deleting the device from the portal, perform factory reset and re-adding it? 

You could also try downgrading the firmware. Previous firmware can be downloaded at this link - http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw .

I'm using the modded firmware where all provisioning is done manually.  On a test account I too deleted the google chat option and there was no way of getting it back (such as logging out/in from hangouts, gmail, etc).  I didn't want to migrate this account to gvsip but had little choice.  After manually provisioning it in an obi, I got the "obitalk device" entry in my forwarding numbers screen on the gv legacy site.

Unfortunately I don't have another obi box to test with.  If I did, I'd put the older 5757 firmware on and try connecting to the gv account with the deleted google chat to see if it would reinstate it.

Good luck.


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 04, 2018, 07:49:26 am
I'm using the modded firmware where all provisioning is done manually.  On a test account I too deleted the google chat option and there was no way of getting it back (such as logging out/in from hangouts, gmail, etc).  I didn't want to migrate this account to gvsip but had little choice.  After manually provisioning it in an obi, I got the "obitalk device" entry in my forwarding numbers screen on the gv legacy site.

Unfortunately I don't have another obi box to test with.  If I did, I'd put the older 5757 firmware on and try connecting to the gv account with the deleted google chat to see if it would reinstate it.

Good luck.

I did try with the 5859 firmware with a deleted chat account (Former Simonics user), and it did NOT work. see my posts in the above-quoted thread by me.



Title: Re: Firmware update for 20x series
Post by: Chriv on July 04, 2018, 12:28:32 pm
I have tried multiple resets and deletions from my Obitalk account page, but nothing works.

I am hesitant to try a modified firmware on top of the official firmware, because I do not know the extent of what was modified.



Title: Re: Firmware update for 20x series
Post by: GPz1100 on July 04, 2018, 12:30:57 pm
Link I posted is the official firmware.  Look where it's coming from.


Title: Re: Firmware update for 20x series
Post by: charettepa on July 04, 2018, 01:08:19 pm
no need to delete any accounts
it will not re-update if you disable the below 4 sections in
system management then auto provisioning
then upgrade
i did and it has stayed on older firmware all day
even after reboot

System Management >> Auto Provisioning:

Auto Firmware Update >> Method: Disabled
LUA Script Update >> Method: Disabled
ITSP Provisioning >> Method: Disabled
OBiTalk Provisioning >> Method: Disabled

save
reboot
downgrade firmware to 5859EX
it will stay

when fixed firmware is out maybe then put auto back on


Title: Re: Firmware update for 20x series
Post by: Chriv on July 04, 2018, 01:51:35 pm
I turned off all provisioning, updated the firmware to OBi202-3-2-2-5859EX-198839.fw removed all references to Obi under my Google security account apps section, and reset the device, but how do I manually configure Google Voice on the Obi200 device directly (locally), or do I have to do it through the Obi web account page?


Title: Re: Firmware update for 20x series
Post by: GPz1100 on July 04, 2018, 01:55:14 pm
^^You still have to use the obitalk portal to provision the gv account(s).

It's too late now, the only way to avoid that would of been to flash the modified firmware before connecting the obi to the internet in the first place.  It's a more complicated set up process as you have to generate your own oauth2 credentials, but the process does work well.

http://www.obifirmware.com/


Title: Re: Firmware update for 20x series
Post by: Chriv on July 04, 2018, 02:55:04 pm
I got it working.

I disabled the firmware provisioning on the Obi200 box. Then, I did the provisioning from the Obitalk Account web page.

Once it provisioned, I saw that the Obitalk device was checked on the Google Voice legacy page.

Then, it automatically updated the firmware to 3.2.2 (Build: 5897EX).

I have since disabled all provisioning on the local Obi200 box.

Google Voice is working.

Many thanks to GPz1100.


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 04, 2018, 02:59:40 pm
I got it working.

I disabled the firmware provisioning on the Obi200 box. Then, I did the provisioning from the Obitalk Account web page.

Once it provisioned, I saw that the Obitalk device was checked on the Google Voice legacy page.

Then, it automatically updated the firmware to 3.2.2 (Build: 5897EX).

I have since disabled all provisioning on the local Obi200 box.

Google Voice is working.

Many thanks to GPz1100.

Is it working in BOTH directions on the Obi.


Title: Re: Firmware update for 20x series
Post by: Chriv on July 04, 2018, 03:00:53 pm
Yes.
I can receive and make calls via Google Voice.


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 04, 2018, 03:02:15 pm
Cool, so my wife's account is a one-off, and I need google's intervention.  Thanks for the confirmation.


Title: Re: Firmware update for 20x series
Post by: Chriv on July 04, 2018, 03:04:17 pm
Your welcome


Title: Re: Firmware update for 20x series
Post by: chilirock on July 05, 2018, 10:29:58 am
I wanted to add my experience. I have two Obi200 devices that updated to 5897EX a couple of days ago. Both are working fine. One uses Google Voice for outbound calls and CallCentric (Free NY DID) for inbound calls. The other uses CallCentric paid service for inbound and outbound calls.

Did any else with an Obi200 notice that on the new Polycom branded local webpage the External USB Storage>File Sharing Settings and ...>File Explorer sections are no longer visible? I no longer see the "External USB Storage" section in the navigation.

I always used to set file sharing to disabled. The Device Admin guide indicates that this section applies only to Obi202, so maybe the latest firmware cleans up the navigation if it doesn't apply to Obi200's. Any thoughts?


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 05, 2018, 10:53:29 am
I wanted to add my experience. I have two Obi200 devices that updated to 5897EX a couple of days ago. Both are working fine. One uses Google Voice for outbound calls and CallCentric (Free NY DID) for inbound calls. The other uses CallCentric paid service for inbound and outbound calls.

Did any else with an Obi200 notice that on the new Polycom branded local webpage the External USB Storage>File Sharing Settings and ...>File Explorer sections are no longer visible? I no longer see the "External USB Storage" section in the navigation.

I always used to set file sharing to disabled. The Device Admin guide indicates that this section applies only to Obi202, so maybe the latest firmware cleans up the navigation if it doesn't apply to Obi200's. Any thoughts?

I have a real Obi202, and the file explorer is gone for me as well.  With Cheap NAS etc, it makes sense to discontinue the ability to do file sharing off the Obi.


Title: Re: Firmware update for 20x series
Post by: FormerYooper on July 05, 2018, 10:55:34 am
OBi200 with FW 3.2.2 (Build 5897EX).  Device updated to this FW a couple of days ago & had no problems .... or so I thought.  This morning, tried dialing a landline number & nothing.  Tried dialing another landline number & call went through OK.  Tried the first landline number again where I received nothing & waited around 20 seconds, then got terrible static on line, but still no connection to dialed number.  Otherwise, I have had no issues either with making or receiving calls.  Just wanted to add my 2 cents & report this minor issue. 


Title: Re: Firmware update for 20x series
Post by: dvpatel on July 05, 2018, 06:14:23 pm
I got it working.

I disabled the firmware provisioning on the Obi200 box. Then, I did the provisioning from the Obitalk Account web page.

Once it provisioned, I saw that the Obitalk device was checked on the Google Voice legacy page.

Then, it automatically updated the firmware to 3.2.2 (Build: 5897EX).

I have since disabled all provisioning on the local Obi200 box.

Google Voice is working.

Many thanks to GPz1100.

Thank you. That worked for me too. Now I am trying to downgrade once again and repeat for 2 more GV numbers.


Title: Re: Firmware update for 20x series
Post by: mrcinaz on July 06, 2018, 11:44:44 am
Last night my OBi202 upgraded to 3.2.2 (Build: 5897EX) and I could no longer make or receive phone calls with PhonePower. Google Voice still worked though.

Weird. My OBI202 was also upgraded to to 5897EX this week, and that was when problems started. However, my issue is just opposite yours.  Both outgoing and incoming calls via Phonepower work fine.  GV calls, not so fine.

On my OBI202, SP2 is Phonepower. SP1 and SP3 are GV numbers. Both SP1 and SP3 say "connected" in the obitalk dashboard.

Since 5897EX was auto-installed the past week, SP1 and SP3 now work only with VOIP callees. The same problem occurs with both cell phones and landlines: The call connects. Other party can hear us loud and clear. Transmission the other way is dead silence. 

Both GV SIP profiles worked fine on build 5859.  For example:
Call dialed on 6/25 via SP3 to an Area 591 land line lasted 65 minutes, perfectly clear the whole time.
Call dialed on 6/26 via SP3 to an Area 949 cell phone lasted 59 minutes, perfectly clear the whole time.
(My wife tends to talk a long time to her sister and another friend)

I called my wife's cell this morning (she was at the grocery) on SP3, after first calling on SP2 to arrange for the test.  The SP2 call was perfect, of course, as always.  On the call from the SP3 number, she answered, could hear me, but I couldn't hear anything. Then I changed the speed dial setting from SP3 to SP1, and called again. Changing the speed dial settings and saving them on obitalk has a side effect of resetting the RTP statistics page, so I could see statistics for exactly that one call.  The RTP statistics on SP1 from that 30 second call:

PacketsSent  1561
PacketsReceived  1534
BytesSent  268492
BytesReceived  186728
PacketsLost  0
Overruns   0
Underruns  0

Observations: 
1. Obviously, there is incoming traffic, as indicated by the stats.
2. Obviously, the OBI202 is not translating the incoming packets into audible voice.
3. The issue only affects packets coming from non-VOIP sources. (Called  1-800-437-7950 and it answers and repeats your calling number.  No problems.)
4. Both GV numbers worked in June, but don't work since the latest FW build.   

One final observation, I just realized today that my router has had SIP ALG enabled for three years. (Default setting) We used PhonePower on the OBI both before and after this modem was installed. There has never been any issue that I am aware of in the entire 3 years of use. ALG was clearly enabled in June when the two one-hour conversations occurred. However, I turned it off today and rebooted the router to see if that was the issue. No joy. Changing the router ALG setting had no effect whatsoever.

I really don't want to get into manual FW loads. Is there a way to tell obitalk to reload the previous FW build into the OBI? 
 


Title: Re: Firmware update for 20x series
Post by: Convince on July 06, 2018, 02:36:04 pm

I got it working.

I disabled the firmware provisioning on the Obi200 box. Then, I did the provisioning from the Obitalk Account web page.

Once it provisioned, I saw that the Obitalk device was checked on the Google Voice legacy page.

Then, it automatically updated the firmware to 3.2.2 (Build: 5897EX).

I have since disabled all provisioning on the local Obi200 box.

Google Voice is working.

Many thanks to GPz1100.

I'm having a similar problem though GV shows my Obi200 number and it's checked.

Firmware provisioning is disabled according to my account - does that mean it's disabled on the box?
And, how do you provision from the account page? I read something about using the expert settings and finding
provisioning under "system management -> update device" but I have nothing like that on my account.


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 06, 2018, 03:25:49 pm
Looks like they pulled the buggy 5897EX version sometime within the last hour or 2, my 202 went back to:
3.2.2 (Build: 5859EX)



Title: Re: Firmware update for 20x series
Post by: mrcinaz on July 06, 2018, 05:01:15 pm
Looks like they pulled the buggy 5897EX version sometime within the last hour or 2, my 202 went back to:
3.2.2 (Build: 5859EX)

Interesting. Half an hour ago I decided to do a manual firmware update myself, downloaded from:
http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw

That did the trick!

After it rebooted itself, I went to the auto provisioning page and set Obitalk provisioning to Disabled. 
Nothing else.  No resets, no reconfigurations, nada.  Just loaded the last firmware that was working. Problem solved. Everything now works!

Maybe in a month or two will check back to see if a "fully tested" firmware update has been added. (Like no complaints from anybody for a few weeks)  Learned my lesson. Pioneers take the arrows. LOL.



Title: Re: Firmware update for 20x series
Post by: RFC3261 on July 06, 2018, 06:40:35 pm
Looks like they pulled the buggy 5897EX version sometime within the last hour or 2, my 202 went back to:
3.2.2 (Build: 5859EX)
Interestingly, my Obi went to 5898EX (increment by one from 5897EX?)  Still seems to work incoming and outgoing.


Title: Re: Firmware update for 20x series
Post by: lrosenman on July 06, 2018, 06:55:53 pm
Rebooted my 202 by power pull.  Now on 5898EX as well.


Title: Re: Firmware update for 20x series
Post by: drgeoff on July 07, 2018, 01:02:14 pm
On all my 4 OBi200's with GoogleVoice

3.2.2 (Build: 5859EX) - Works fine, no audio issues. :)
3.2.2 (Build: 5897EX) - Does not work - I do not get dial tone. ???
3.2.2 (Build: 5898EX) - Does not work - I do not get dial tone. ???

I reverted back to 3.2.2 (Build: 5859EX) but they keep updating it back to 3.2.2 (Build: 5898EX)

not sure why obihai/polycom auto deploys untested firmware and causes us pain.
even with new acquisition the trend has not changed.  :'(
Please confirm that the OBis with no dial tone when running 5897 or 5898 do give dial tone again if you revert them to 5859.


Title: Re: Firmware update for 20x series
Post by: DineHome on July 07, 2018, 04:33:01 pm
Please confirm that the OBis with no dial tone when running 5897 or 5898 do give dial tone again if you revert them to 5859.

This is correct. After spending many hours trying to get two different OBi200 devices to work again, the fix was to manually revert to the 5859 firmware.


Title: Re: Firmware update for 20x series
Post by: drgeoff on July 08, 2018, 07:36:20 am
Please confirm that the OBis with no dial tone when running 5897 or 5898 do give dial tone again if you revert them to 5859.

This is correct. After spending many hours trying to get two different OBi200 devices to work again, the fix was to manually revert to the 5859 firmware.
I'd like to be quite certain.  Are you confirming SteveInUS's post that changing firmware between the versions he mentioned can make dial tone appear and disappear on OBi20x devices?  Or are you merely saying that you had GV problems which go away when using 5859 firmware?


Title: Re: Firmware update for 20x series
Post by: a1b2 on July 08, 2018, 01:00:27 pm
Obi200, fw 3.2.1 a few days ago stopped receiving audio. Enabled auto fw update, multiple reboots still stuck on 3.2.1.
Manually installed fw 3.2.2 5859- same issue. What worked for me:

Factory reset device from web gui. Removed device from Obi portal, added device back to portal, configured GV via portal, tested good on fw 3.2.2 5859. Device updated to 5898EX- tested good again, disabled all auto/portal updates.




Title: Re: Firmware update for 20x series
Post by: DineHome on July 08, 2018, 01:38:20 pm
I'd like to be quite certain.  Are you confirming SteveInUS's post that changing firmware between the versions he mentioned can make dial tone appear and disappear on OBi20x devices?  Or are you merely saying that you had GV problems which go away when using 5859 firmware?

I have two OBi202 devices. GV dialtone disappeared on both of them. I tried EVERYTHING to get it back, and the only way was to manually roll back the firmware to 5859 and turn of auto provisioning so it doesn't update. I'm assuming the dialtone would disappear again if it did.


Title: Re: Firmware update for 20x series
Post by: drgeoff on July 08, 2018, 04:29:12 pm
I'd like to be quite certain.  Are you confirming SteveInUS's post that changing firmware between the versions he mentioned can make dial tone appear and disappear on OBi20x devices?  Or are you merely saying that you had GV problems which go away when using 5859 firmware?

I have two OBi202 devices. GV dialtone disappeared on both of them. I tried EVERYTHING to get it back, and the only way was to manually roll back the firmware to 5859 and turn of auto provisioning so it doesn't update. I'm assuming the dialtone would disappear again if it did.
There is no such thing as "GV dialtone". The dialtone you hear when taking the phone off-hook is generated by the OBi device. A properly working, powered OBi gives dial tone irrespective of having any Service Provider configured or not. It should give dialtone even without being connected to a network.


Title: Re: Firmware update for 20x series
Post by: CaptainSteubing on July 09, 2018, 12:39:59 pm
Please provide URL for Obi202 firmware version 3.2.2 (Build: 5898) for offline upgrades.  Thank you very much.

I found this earlier in this thread.

http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw

I've downgraded from 5898EX to 5859EX because my Obi202 Phone Ports no longer were generating dialtone. Connections to Asterisk PBX and GV seemed OK.

I'll confirm whether this downgrade works later this evening as I did it remotely.

To make it sticky until a fix is released, I've disabled Auto Provisioning & ObiTalk Provisioning temporarily:

System Management/Auto Provisioning/Auto Firmware Update/Method = Disabled
System Management/Auto Provisioning/ObiTalk Provisioning/Method = Disabled

I'd venture to say that Polyhai has released a firmware that borked a number of devices, which doesn't make me happy.  >:(


Title: Re: Firmware update for 20x series
Post by: drgeoff on July 10, 2018, 03:49:43 am
I had no dialtone on my obi200 after it got automatically upgraded to 5898

Today I followed these steps on one of my OBi200 and the dialtone issue got fixed ::)
1) kept power and network plugged
2) deleted the obi200 from obitalk
3) waited for the obi200 to reset on its own
4) manually reset the obi200 via reset button
5) added the obi200 back to obitalk
6) added googlevoice
 
I will do the same for my other obi200's after I am sure it works and is stable for sometime
Before doing that it would be informative if you would do the following on one of the OBi200s with no dial tone.

1.  Does the PHONE LED flash when you take the phone off-hook?

2.  Log in to the local configuration interface.  Click on Status, then on Phone Status.  With the phone on-hook what values are shown for VBAT and TipRingVoltage?


Title: Re: Firmware update for 20x series
Post by: SergeS on July 10, 2018, 09:41:44 am
I have a more generic question - where can I find info or a direct URl to manualy download and install the latest firmware - as far as I understood it is 5898EX now I would like to try to fix the one way audio problem I currently have with GV.


Title: Re: Firmware update for 20x series
Post by: drgeoff on July 10, 2018, 10:19:22 am
Before doing that it would be informative if you would do the following on one of the OBi200s with no dial tone.

1.  Does the PHONE LED flash when you take the phone off-hook?

2.  Log in to the local configuration interface.  Click on Status, then on Phone Status.  With the phone on-hook what values are shown for VBAT and TipRingVoltage?

5859
------
VBAT   55 V (11.7 V)
TipRingVoltage   45 V


5898
-----
VBAT   55 V (11.6 V)
TipRingVoltage   45 V
Thanks for that - those values are normal and you will find the same or almost the same ones when you change firmware and dial tone returns. 

This lack of dial tone is different from those encountered previously where those values are zero, abnormally low or even blank.


Title: Re: Firmware update for 20x series
Post by: Freshmaker on July 11, 2018, 01:05:44 pm
I have been having an issue for a couple of weeks where certain numbers will ring once or twice and then there is silence when dialing out from my OBI200 using Google Voice. I had first assumed it was an issue on the receiver's end, but then I started thinking maybe it was a GV issue. Eventually I tried dialing using GV on my cellphone and those numbers worked. That led me to start looking into OBI issues and is what brought me to this thread.

I upgraded to 5898EX and that did not fix the issue. Finally I downgraded to 5859EX per suggestions in this thread, but I am still having the issue (previously I was on 5757 -- I think -- when this issue started).

I am seeing discussion of "no dial tone" a lot in this thread, but not being able to place calls that immediately get disconnected. Is that what "no dial tone" means in this thread, or truly no dial tone when taking the receiver off hook?

Here are a couple of phone numbers that I had issues with (CareNow urgent care):

844-422-3627
972-745-7500

It is interesting that if I try calling either of these numbers, or any of the numbers for the local locations, I have this issue. I'd be interested if others are having problems dialing these numbers using GV with OBI, but can call successfully using GV through other clients.


Title: Re: Firmware update for 20x series
Post by: scott818 on July 11, 2018, 02:12:06 pm
I have been having an issue for a couple of weeks where certain numbers will ring once or twice and then there is silence when dialing out from my OBI200 using Google Voice. I had first assumed it was an issue on the receiver's end, but then I started thinking maybe it was a GV issue. Eventually I tried dialing using GV on my cellphone and those numbers worked. That led me to start looking into OBI issues and is what brought me to this thread.

I upgraded to 5898EX and that did not fix the issue. Finally I downgraded to 5859EX per suggestions in this thread, but I am still having the issue (previously I was on 5757 -- I think -- when this issue started).

I am seeing discussion of "no dial tone" a lot in this thread, but not being able to place calls that immediately get disconnected. Is that what "no dial tone" means in this thread, or truly no dial tone when taking the receiver off hook?

Here are a couple of phone numbers that I had issues with (CareNow urgent care):

844-422-3627
972-745-7500

It is interesting that if I try calling either of these numbers, or any of the numbers for the local locations, I have this issue. I'd be interested if others are having problems dialing these numbers using GV with OBI, but can call successfully using GV through other clients.

I had the same problem and dealt with it today. In my case, it seemed it was only happening with toll-free numbers. The only way I was able to fix it was by deleting the device from the OBi dashboard, performing a factory reset on the OBi device, and then setting it up again from scratch.


Title: Re: Firmware update for 20x series
Post by: LTN1 on July 11, 2018, 02:43:33 pm
I've been following the latest firmware issues but am wondering if it only affects a small percentage of OBi users?

I am currently on 3.2.2 (Build: 5897EX) and have had no calling issues at all. I have been waiting for the system to upgrade to Build 5898 but nothing yet.


Title: Re: Firmware update for 20x series
Post by: RFC3261 on July 11, 2018, 04:28:44 pm
I've been following the latest firmware issues but am wondering if it only affects a small percentage of OBi users?
I think there is certainly evidence that it effect some users.  It never affected me, apparently SteveInWa, or you.  What is the difference between working and not?  No one knows for sure, but my guess would be some crappy consumer gateways or configurations (further guess is that it is caused by gateway NAT translation timeouts, which do vary by device and configuration).  The 5898 upgrade apparently fixes it (and if my further out guess is correct, it does so by sending packets more often to keep the translations active).

If you reboot your device (and have not disabled the various provisioning settings) you likely will get upgraded automatically (reboot, and then upgrade, and then reboot again).  That is how I happened to get it (I was doing some other changes, and the device restarted, and then I noticed it flashed its lights in the firmware update sort of way, and rebooted again with the new firmware).


Title: Re: Firmware update for 20x series
Post by: LTN1 on July 11, 2018, 04:38:10 pm
My OBi202, though out of warranty, is set to automatically update. I've been rebooting it every day to see if 5898 would be updated but nothing yet. It's not a big deal...everything works even with 5897.


Title: Re: Firmware update for 20x series
Post by: SteveInWA on July 11, 2018, 07:14:50 pm
My OBi202, though out of warranty, is set to automatically update. I've been rebooting it every day to see if 5898 would be updated but nothing yet. It's not a big deal...everything works even with 5897.

"set to automatically update"....

There was a widely-held belief, myself included, that making various settings changes to the values on the "System management-->Auto provisioning" tab would either disable or allow firmware updates.  In particular, at one time, the portal inserted a Boolean string that tested to see if the existing firmware build was older than some given build, and would then, in theory, upgrade it.  OBiTALK is no longer inserting that string,and, in fact, it can actually cause the device to downgrade its firmware, if it is set to a lower value than one that you manually install.

The current behavior, as far as I can tell, is that, as long as you have your device(s) attached to the OBiTALK portal, they'll receive firmware updates, if you have that page set to the current defaults.  If you have a value in the "Firmware URL" field, delete it, and set the entire page to "OBiTALK defaults". (I'd post a screenshot, but the forum software isn't allowing it).

AFAIK, this configuration page is only intended for managed service provider use.  In theory, one could use it to remotely upgrade a unit to a specific, known firmware stored at a specific location, but that's not what it's used for by default.


Title: Re: Firmware update for 20x series
Post by: LTN1 on July 11, 2018, 08:57:14 pm
Thanks, Steve. I'm going through the portal and everything is set to the OBiTALK Settings. Everything is working as it should. Was at 5859 until a week ago and since then, have not gone above 5897. Unfortunately, I can't attach screenshots at this time either.


Title: Re: Firmware update for 20x series
Post by: LTN1 on July 12, 2018, 05:32:22 am
Just received the update to 5898 a few minutes ago. I happened to be right in front of the OBi device when it was updating--so was able to confirm it after the automatic reboot. Tested with a call and everything continues to function properly.


Title: Re: Firmware update for 20x series
Post by: madhatter on July 12, 2018, 08:03:02 am
SoftwareVersion   3.2.2 (Build: 5898EX) has fixed several problems on my end.  Obi not ringing being the main problem.  I noticed that the GMAIL account in my OBITALK portal had been changed.  I have a gmail account for email and a separate one for GV.  The GV account got CHANGED to the email account.  How strange is that?  I didn't make that change.  

I deleted the GV SP1 record and recreated it.  After doing this, the 200 would not reconfigure GV.  The CONFIGURING message just went into an endless loop.  I unplugged the 200 waited 15 seconds and plugged it back in. The OBI200 then went through a series of reboots (red power light, etc.) and when it finally settled down after about 3-5 minutes everything was working fine.

HTH


Title: Re: Firmware update for 20x series
Post by: scott818 on July 15, 2018, 07:42:27 am
This business of not providing the URLs of the firmware for manual upgrades is annoying. I have a few OBi200 units that are offline that I'd like to update in the future. The way things are right now, I would have to add each device to the OBi dashboard and configure service just to have the firmware pushed to each device. Very inconvenient.


Title: Re: Firmware update for 20x series
Post by: SergeS on July 17, 2018, 07:56:26 am
I'm still with a one-way audio problem while making an outgoing call with GV (my OBI200 runs 5859EX I've manually installed a couple of weeks ago). Since I haven't managed to find out where I might download version 5898EX from, I've reconnected the unit back to the portal (its Google Voice's status is "Connected" now); however, I still don't get expected update for my system for a couple of weeks already.
So, do I need to wait a little more and eventually will get the update or is it something wrong in the configuration that still prevents me from getting the update?


Title: Re: Firmware update for 20x series
Post by: shap on July 20, 2018, 08:07:50 am
I confirm - have the same issue. No dial tone. Reverted back to 5859 - all working again.


Title: Re: Firmware update for 20x series
Post by: shap on July 20, 2018, 08:59:50 am
BTW, did you open a support ticket with Obihai ? I just did, let see what they will say

Please provide URL for Obi202 firmware version 3.2.2 (Build: 5898) for offline upgrades.  Thank you very much.

I found this earlier in this thread.

http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw

I've downgraded from 5898EX to 5859EX because my Obi202 Phone Ports no longer were generating dialtone. Connections to Asterisk PBX and GV seemed OK.

I'll confirm whether this downgrade works later this evening as I did it remotely.

To make it sticky until a fix is released, I've disabled Auto Provisioning & ObiTalk Provisioning temporarily:

System Management/Auto Provisioning/Auto Firmware Update/Method = Disabled
System Management/Auto Provisioning/ObiTalk Provisioning/Method = Disabled

I'd venture to say that Polyhai has released a firmware that borked a number of devices, which doesn't make me happy.  >:(


Title: Re: Firmware update for 20x series
Post by: Marco99 on July 22, 2018, 01:27:49 pm
OBI200 with 5898...no Dial Tone...rebooting
Reverted to 5859...back to normal


Title: Re: Firmware update for 20x series
Post by: shap on July 22, 2018, 04:12:33 pm
Obihai support pushed a new firmware to my device - but still no dial tone. Reverted back to 5859EX - all good. It seems they do not really found the root of the problem ...

OBI200 with 5898...no Dial Tone...rebooting
Reverted to 5859...back to normal


Title: Re: Firmware update for 20x series
Post by: Stach on July 23, 2018, 06:40:17 am
My Obi202 stopped working with Google Voice over the weekend and both lines say "Connect Failed: No Response". I'm guessing that this is related to a new firmware push since nothing has changed on my side and others are seeing the same (i.e. can't call or be called). Some mention about reverting back to a previous firmware version that was working fine, how do I go about getting the file if Obi doesn't post firmware, or does the device keep a copy of the last working firmware that I can revert to?

Thanks in advance for your replies.
Stach


Title: Re: Firmware update for 20x series
Post by: azrobert on July 23, 2018, 08:06:58 am
how do I go about getting the file if Obi doesn't post firmware?

Thanks in advance for your replies.
Stach

http://www.obitalk.com/forum/index.php?topic=9983.msg91700#msg91700


Title: Re: Firmware update for 20x series
Post by: chilirock on July 24, 2018, 10:40:12 am
My Obi202 stopped working with Google Voice over the weekend and both lines say "Connect Failed: No Response".

Same for me on Saturday morning. I noticed that the two Google Voice accounts on my Obi200 showed connect failed. Nothing changed on my side, I had been on v5898EX for several weeks. All of the sudden no connection to GV on two separate accounts. I have a CallCentric account configured on the same device and it was still connected fine even though the GV accounts were not.

I rebooted the device and everything connected and was working again. Not sure what caused GV to go off line. I should mention that other than the strange connection loss issue this past weekend, I have had no issues with v5898EX. I use GV for 100% of my outbound calls and CallCentric for 100% of inbound calls.


Title: Re: Firmware update for 20x series
Post by: bill-cary on August 02, 2018, 08:52:21 am
I found a problem chasing a different issue and it may be related to this.
Looking at some of the numbers listed as not dialing, there are duplicate numbers in the sequence - like 22 or 00 etc. Toll free numbers maybe 800. The issue is, if I dial normally on a touch tone POTS I get dead air, 503 errors and other clues the call didn't go thru. If I dial very slowly - one touch per second or slower, it works fine. Duplicate numbers would lend themselves to fast dialing.
Try dialing slow and report if that "fixes" the issue.