I have an Obi110 that I just purchased new last week.
I live in the CenturyLink (Centurytel) service area of suburban St. Louis MO, USA. I have CallerID Name and Number service enabled on my incoming PSTN line from CenturyLink. I have the Obi configured as you would expect with the "Line" port of the Obi going to the wall jack of the PSTN and a new Uniden Cordless phone connected to the "Phone" port of the Obi.
I am getting intermittent CallerID on the phone attached to the "Phone" port and in the Call History of the Obi. The CallerID Number and Name displays (at best) on 2 out of 10 calls on the Uniden "Phone" in the Obi Call History. So for 8 calls out of 10, I do not receive CallerID on the phone display or in the Call History.
Worked with Obi Support all week on this issue, tried changing the RingDetect Method and the RingDelay for the "Line" port from 1000ms up to 9000ms, in 1k increments (making 10 test calls at each setting). No change in CallerID behavior was observed.
I also tried the RingDelay at 10ms and 100ms just to see if this changed anything, but it didn't. We also tried changing the CallerID Detect Method to FSK v.23 (from FSK Bell 202) and repeated the iterations, with no improvement (CallerID detection got worse in many tests as you would expect).
I went to a friend's house who is serviced by a different carrier (SBC). We repeated the test with the Obi110 at "default" CallerID setup (CallerID RingDelay at 4000ms and CallerID RingDetect at Bell 202), and the Obi works correctly, delivering CallerIDName and CallerIDNumber on all test calls.
CallerID name and number was delivered 100% of the time in our test calls to the same Uniden phone (I took it with me to my friend's house
) and the CallerID properly displays in the Peer Number and Peer Name fields of the Call History.
Does anybody have any suggestions to figure what may be causing my Obi110, when it's connected to the CentruryLink PSTN to NOT receive CallerID consistently?
There has to be some difference between the two carrier's delivery method, but I don't know what it is.
My major question of course, is WHAT can I adjust in the Obi110 to get the CallerID Name and Number to be properly recognized by the Obi110?
Thanks to everyone for any assistance that can be provided! Any and all suggestions welcome!
TIm