This is a really strange setup. With the email from Obihai re: end of life so to speak with Google Voice I opted to go with Anveo. Signed up, got a number and waited till today to use their new porting capability. All appeared smooth. The port happened within an hour. However, what confounds me is that I now have both the originally assigned phone number from Anveo plus what was once my Google Voice number. These are both listed. The latter has a plan rate of ObiTalk Special whereas the ported one is listed as Personal Unlimited (had a choice of 3 options, but nothing associated with the Obihai deal). And after the port I suddenly find myself unable to call out because my account has moved from the plus side to minus side in dollars. The only charge I have went to Google Voice for the $3 port. So, I'm baffled. I'm hesitant to do anything at this point. And I'm not clear who to try and reach at Anveo.
No wonder people are having "issues" with Anveo. Any ideas on what I should do next to fix this? Having gone down the road with Anveo, I'd certainly like to give them an opportunity to fix things before I pull the plug.
Update: got Anveo customer support to "fix" what had happened. They replaced my Anveo sourced phone number with my ported Google Voice number and undid the charge that put me "below the line". I've offered to help them clarify the porting process to make it clearer (certainly I was "fooled" into adding a new number in thei porting process, rather than porting and swapping as I had intended)