Besides, I would never go with
voip.ms again.
I put $25 in my account, purchased a DID (they offer Halifax DID's but don't port them), and wanted to test it out while I debated whether or not to go with
voip.ms or to stay with my current SIP provider at the time. Well, I decided to go with TheSpout (I just discovered them) since they port Halifax numbers, and I kept forgetting to cancel my DID
voip.ms. I decided "Oh well, I'll just let the balance run out", because the terms states, "Voip.ms provides prepaid service only; therefore you must keep a positive balance at all times. Make a payment before your balance reaches zero in order to avoid service interuption(sp?)."
I find that rather misleading because according to Ed Ramirez (a service agent that I spoke with at
voip.ms): "You are correct, our service is prepaid, but when you acquired a DID number with us, it comes with a monthly fee, this monthly fee is charge to your account regardless you use it or not."
I had multiple email correspondences with Tom Aguayo, Ed Ramirez and Arthur Castro; they all refuse to clear the balance on our account. It's only $5.75. So I've been getting emails for the last few months every day from them telling me to pay. They're ridiculous. They were misleading and need to clear my account. I even contacted Steve Poirier (the president) and he wouldn't get back to me.
Also, they don't offer 811 & 311 (I told them and they just said that they were "working on it"); which is another reason why I had decided to stay with my previous SIP provider. But then I found TheSpout which works for now.