Quote from: rodan on May 08, 2014, 05:48:22 AM
Quote from: gtrobi on May 06, 2014, 09:26:43 AM
exactly, what's the fix. i have the same issues, but their support has not resolved it.
I have similar problem, called PP tech support, he told me it was a GV issue, and would not help me..
Will start a new thread in this menu with my issue, as it may not be exactly the same.
I called PP tech second time, after I tried to fix problem through the troubleshooting in Obi.
After explaining to him steps I did to switch from GV to PP, ( he actually listened to what I was saying ), and how I wanted my setup, he referred me to a tier 2 tech.
He had me log into my account at
phonepower.com, go to " Call Forwarding " on the menu down the left side of screen. In there, you are supposed to have:
Ring xxx-xxx-xxxx (this is your new phone power number, have this selection dotted )
The "forward all calls to " and " use the rules below " are not to be selected.
The problem I had, ( phone not ringing and going directly to GV voicemail ), was I had this set up incorrectly. I had added a user rule, and, the " ring " field was NOT selected.
One the tier 2 tech had me change this, ( took a few seconds ) I was off and running. He even took the time to have me hang up, he called my GV phone number, and, it rang the phone in my home immediately. Then, he dialed my new PP number, and it too rang my phone.
When I signed up with PP, had I just followed the steps in the " approved provider " section of obi's website, I think I would have not have any problems.
In my case, my thoughts were since I wanted to keep using GV voicemail, I needed to make a change in that " Call Forwarding " section, of phonepower menu. That messed up my configuration.
Anyway, it's working fine now. My problem may not have been specifically the same as the OP, but, probably the tier 2 tech had the OP make a change in the " Call Forwarding " section of PP.