Quote from: azrobert on September 04, 2014, 02:04:06 PM
The factory default for the OBi110 is to route calls out the line port to your POTS. When you take the phone off hook with the default settings you will hear dial tone from the OBi110. The only way to hear dial tone from the POTS is to dial "#". However, when you dial a number it will be routed to POTS. If you want to route the call out SP1 to corporate you must dial a prefix "**1" followed by the 4 digit extension. Like I said in my previous post, it would be easy to eliminate the prefix and just dial the 4 digit extension.
Go to Physical Interfaces -> Phone Port
This is where the Primary Line is defined.
Now look at the OutboundCallRoute.
The last rule is {(Mpli):pli}
Mpli points to the primary line DigitMap (default Line Port)
pli point to the primary line (line port again)
If the dialed number matches a rule in the Line Port DigitMap it will be routed out the Line port.
I by no means intend to be argumentative here, and it's possible there's a process I'm completing in the early stages that transitions the 110 out of the default mode. That said, once I follow the steps Obi gave me to follow (I actually put together a guide that I've attached to this ticket - I've just removed our custom information), the box right after doing that absolutely does not dial POTS immediately after picking up the phone and dialing a number and instead dials VoIP to the ShoreTel solution if you pick up and enter a 4-digit extension (you get an error if you try to dial a local/LD number because it's not found on the ShoreTel system). Once the attached steps are followed, the box absolutely requires pressing # to then get the local POTS line and there's no other way around that short of dialing 911 (pressing 911 allows the system to get the local POTS and dial 911 - no need to dial #911).
EDIT - Not sure if there's a special way to attach the file or not, but it shows attached but won't let me open it. Hopefully you have better luck. Assuming not, below is what is in the attachment:
OBIHAI 110 SETUP INSTRUCTIONS
• Power up phone/ObiHai 110 and hook 110 to Ethernet/phone
• Browse to
ObiTalk.com and create a new account for the store in question and click continue
Enter site's E-Mail address and ####### as the password
Set the display name to be #######
Enter CAPTCHA, check the box and click REGISTER
• Login to the site's E-Mail using Exchange OWA site to verify the account (click the link)
Delete their ObiTalk E-Mail when done so they're not confused
• Login to ObiTalk using the user/password above
• Once you login, you are prompted to setup a device – click YES
• Follow on-screen steps and click next (should've been done in first step)
• Follow on-screen steps again and dial number to register device
• A confirmation screen will appear saying connected, click confirm
• Click NEXT in the bottom right-hand corner under OBITALK COMPATIBLE SERVICE PROVIDERS
Click ACCEPT on 911 screen that appears
• Choose GENERIC SERVICE PROVIDER at the bottom
• Fill out the Service Provider Proxy Server and Outbound Proxy Server with #######
• Enter the User Name and URI as #######
• Enter the Service Provider Proxy Server Port and Outbound Proxy Server Port as 5060
• Uncheck the Voicemail Notification Box
• Clear what's in Configuration Name and enter ShoreTel
• Once done entering these settings, click SUBMIT (top of page should show config successfully updated)
• Click OBI DASHBOARD in the top-left menu
• The newly added device for this respective store should now show REGISTERED with a GREEN status
If it doesn't, something went wrong – check settings and review instructions
• At this point the device is fully online and configured, but a change to the dialing plan is necessary
• Click the purple gear to the far right of the Obi110 that now shows registered
• Click OBI EXPERT CONFIGURATION at the very bottom of the screen
Click OK to the box that pops up
• Click ENTER OBI EXPERT at the top of the screen
• Click the PLUS next to SERVICE PROVIDERS and select ITSP PROFILE A GENERAL
• Uncheck the OBITALK SETTINGS and DEVICE DEFAULT checkboxes next to DIGITMAP
• Place your curser JUST AFTER the opening parenthesis and add xxxx| between the parenthesis and 1
Full map should then read (xxxx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
• Click SUBMIT at the bottom of the page and that will update the equipment and reboot the device
• You are completely finished at that point if, during testing, you can call a 4-digit extension with less than 5 seconds of wait between pressing the last number and the call ringing
If issues getting that, check the digit map for errors
• Label the box appropriately and deliver to the site with new AT&T DECT Phone
• Plug primary POTS line into the OBIHAI 110, the phone into the 110 and Ethernet into the 110 and test again