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When dialing in to my Google voice number GV is asking for a pin

Started by Woody, April 28, 2011, 06:23:28 PM

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Woody

April 28, 2011, 06:23:28 PM
When dialing in to my Google voice number GV is asking for a pin and not just dialing the number.

RonR

#1
April 28, 2011, 06:29:23 PM Last Edit: April 28, 2011, 06:31:03 PM by RonR
You don't dial into your Google Voice number to make a call.  You simply dial the desired number and the OBi uses Google Voice as the provider to establish the call.

jimates

#2
April 28, 2011, 07:34:19 PM Last Edit: April 28, 2011, 07:36:14 PM by jimates
Quote from: Woody on April 28, 2011, 06:23:28 PM
When dialing in to my Google voice number GV is asking for a pin and not just dialing the number.
If you are calling your goggle voice number from one of the phones in your forwarding phones list, it is likely set for direct access to voicemail. With direct access to voicemail it will always ask for a pin because it thinks you are calling to check your VM.

turn off direct access if you want to call your google voice from that phone.
in the phones list
edit > show advanced settings > voicemail access = NO

With direct access set to NO, you will have to press * when the ringing starts to access the GV IVR.
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