The "Voicemail Access" setting would not have been the root cause of the problem, anyhow, so I am glad that transferring the number to another account apparently fixed it. This is the first time I have seen this bug, and it's likely that some arcane setting in the account didn't get updated when the number was ported in.
Quote from: azrobert on June 13, 2015, 08:41:04 AM
Steve,
I don't know if my memory is failing, but I thought in the past you couldn't edit the GoogleChat number.
Rumboogy,
FYI I have "NO" selected for VM access for my GoogleChat, but I still go to the VM prompt when I call my GV number.
What happens if you setup your AT&T number to access VM and call your GV number with your cell?
Robert (and Rumboogy):
The "Edit" button takes you to the screen as shown in the screenshot, and you can change the settings, but those settings are ignored for Chat/OBi use.
As an aside, I did try, twice, to get Google to have Chat honor the PIN setting, but their position is that the GV<--
>Chat interface wasn't designed with OBi use in mind, but rather, for people to use on a web browser with the plugin. The assumption was that the user was already authenticating via their Google user name and password, so the PIN was redundant. Of course, this isn't ideal, but it's now a moot point, since Google is no longer making any changes to the Chat-based interfaces -- all future development is and will be on the Hangouts user interfaces.