$10 support for one year

Started by justme, May 19, 2016, 05:55:19 AM

Previous topic - Next topic

justme

Really upset that Obi didn't inform its users about this change.  I paid last night as I couldn't use the phone.  Let us know in advance, don't block the calls.

Brisk

#1
There's two ways to update firmware even if your device is out of warranty or you lack a support subscription.

The first is by dialing ***6, 1.

The second is by manually downloading the firmware file and updating. For example,
https://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

Neither of these methods require the use of the Obitalk portal.

SteveFeinstein

For what it's worth, I tried the ***6 method first, and it seems that it was unable to locate anything newer than what I had installed.   I then tried downloading and installing manually, and that worked very nicely.

I suspect that someone will eventually update something that will allow ***6 to work, but as of now I think it's not pointing to a newer update.

Quote from: Brisk on May 19, 2016, 06:26:48 AM
There's two ways to update firmware even if your device is out of warranty or you lack a support subscription.

The first is by dialing ***6, 1.

The second is by manually downloading the firmware file and updating. For example,
https://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

Neither of these methods require the use of the Obitalk portal.

SteveInWA

#3
Guys, there are already 20 or so discussions on this topic.

Read and follow the instructions here:  http://www.obitalk.com/forum/index.php?topic=11384.0

Scotty3

Thanks much, Steve.  After years of use, I suddenly couldn't make/get calls due to "not being configured" without any notification.   Attempts to reconfigure on the Obitalk site got me an endless loop, and a message saying that I might need to pay $10 for "Premium" support, which is really any support at all.  Thanks to you, the firmware update did the trick.  Saved me $10 and the hassle of dealing with tech support.  it seems clear to me that Obi did this deliberately to get $10 from all users rather than notify us to update firmware.  Thanks again to you and any others who contributed.   :)

SteveInWA

#5
No, there was no deliberate action by Obihai that caused this mess.  It was caused by an authentication issue with Google accounts.

DrJay

Sunspots. Sunspots caused it.

Wrap your OBiHAI in at least five layers of aluminum foil to prevent this from happening again.

You're welcome.

SteveInWA

Quote from: DrJay on June 26, 2016, 07:29:50 AM
Sunspots. Sunspots caused it.

Wrap your OBiHAI in at least five layers of aluminum foil to prevent this from happening again.

You're welcome.

I prefer using a Faraday cage.