Hi, I have an OBi200. Starting this afternoon, my phone that's connected to the OBi says "check tel line". To troubleshoot, I removed the OBi from my dashboard and did a factory reset on the device. After the factory reset, my OBi has a solid power light, flashing LAN light (and it is getting an IP from my router), but the tel light is off completely. My phone still says check tel light. I get no dialtone on my phone.
I'm unable to re-provision my OBi because I can't dial the code because the OBi isn't seeing my phone.
I did try a different telco cable between the phone and the OBi. I also tried a different phone (corded phone).
I am able to access the wan management portal. In system status, I do see that it's received an IP. In phone port status, it says on-hook and all values are 0. If I take my phone off-hook, it still says on-hook and all of the values are 0.
I'm running firmware 3.1.0 (build 5110).
Looks to me like I have a defective phone port on the OBi. The dashboard said that my warranty is through 2/2017. Will OBi replace this under warranty.
Is there anything else I could try?
