***1 not giving IP address

Started by illtiger1, July 15, 2016, 02:31:38 PM

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illtiger1

Need to update the firmware for Google Voice to work again on my 110.  I get a dial tone and when I press ***1, I get the message "no service configured error".  On my Obi account everything is set up as it was before the Google security change, but I cannot reach the IP address for my browser to update the firmware.  Thank you.

drgeoff

Does dialling **9 222 222 222 reach the echo test number?

illtiger1


azrobert

Did you remove rule "{***:aa2}" from the Phone Port outbound route?
That will cause the "No service" error.

From the portal sign into OBi Expert.
Go to Status/System Status
The 2nd line will show the IP address.

illtiger1

Thank you.  Found the IP and it says failure next to it.  How do I remove rule  "{***:aa2}" from the Phone Port outbound route?  Will this fix my problem or do I still need to update the new firmware?

azrobert

You didn't understand me.
I thought you already removed rule "{***:aa2}" and that caused the "No service" error.
I never saw that IP address failure and don't know what caused it.
Try powering off/on the OBi110.
Did you try to login to the OBi110 with the IP address?

You can try this technique to update your firmware:
http://www.obitalk.com/forum/index.php?topic=11372.0

illtiger1

My Obi is fixed!  Thank you Robert.