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Author Topic: OBI202 can't access via IP to apply firmware  (Read 18610 times)
Jeanne
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Posts: 3


« on: July 28, 2016, 04:51:55 pm »

I've been reading for hours, trying to get our OBi202 back up (for one GV and one Anveo line). Hope I didn't miss the answer to our question:

Downloaded the latest 202 firmware, BUT can't access our 202 via its IP. Confirmed the IP is correct, but the only response is "The requested URL was not found!" The good news is, this confirms that 202 is accepting the connection, because using any other IP simply goes nowhere. Using advanced mode to change the IP, changing the port, moves the 202 around on our LAN, but never can we get past the error message.

We tried hard rebooting via phone-access reset, and via button on box, we deleted the box from the portal, reset it, then added back. Nope....nothing get us past the IP access error message. Therefore, we can't apply the firmware. Until we do that, we can't get back the bogus Security message that keeps us from reconfiguring the 202 to put it back online.

It's as if internally, the 202 wants to show an internal web page that isn't there. We tried to guess at various internal page names, no luck....does anyone know a page name to try?

We also had to update and reconfigure an Obi100, that worked, so we know how it should go. But our Obi202 is quickly turning into an expensive doorstop (not to mention the phone calls we are not getting). Any help is appreciated.
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Taoman
Hero Member
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Posts: 943


« Reply #1 on: July 28, 2016, 05:33:44 pm »

Access the OBi Expert Configuration Menu on the OBitalk web portal for your device.
Go to:
System Management -> Auto Provisioning

Change "Method" to System Start (after unchecking both boxes to right of the field)
Change FirmwareURL to http://fw.obihai.com/OBi202-3-1-0-5285.fw (after unchecking both boxes to right of the field)

Submit and save your changes so your device will restart. Upon restart, firmware update should begin.

After new firmware is applied change "Method" back to disabled. See if you can now access local web interface.
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Mango
Sr. Member
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Posts: 498


« Reply #2 on: July 28, 2016, 05:38:58 pm »

Is your OBi202 behind another router, and is your computer connected to the same router?

If so, perhaps another way to solve your problem is to use OBi Expert Configuration and navigate to System Management >> Device Admin >> AccessFromWAN.  Be sure this is checked.

This is safe to do, as long as your OBi202 is behind another router and not in its DMZ.

I suspect either Taoman's or my solution should work.
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Jeanne
Newbie
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Posts: 3


« Reply #3 on: July 28, 2016, 06:25:58 pm »

Taoman's method did the firmware update and reboot that got me past the nonsensical "security problem" (which really just convinced us to never buy Obihai products again). Thank you both!

I then reprovisioned GV and Anveo, both are working.

However, the URL to the local IP still does not work. I've verified the IP, definitely hitting Obi202, but it only response with "The requested URL was not found!" So, if anyone knows of a page name/path to add to the basic IP URL I can try, maybe I can get to a real page and then figure out why it's defaulting to a non-existent page.
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Mango
Sr. Member
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Posts: 498


« Reply #4 on: July 28, 2016, 06:29:21 pm »

Did you get the chance to enable AccessFromWAN yet?
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Jeanne
Newbie
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Posts: 3


« Reply #5 on: July 28, 2016, 06:38:51 pm »

Sorry, overlooked that suggestion when the other method worked. So, I just did it and yes, I can log in to Obi202. Apparently it needs the WAN mode because it is defaulting to an address that is not on our LAN, even though it is (our LAN router shows the real address).

But now I'm looking at pages of LAN and WAN settings that were never used or necessary in our simple Obi202 use, until now. Can I just ignore it all, or must I use it? I can think of no reason Obi202 needs to be a router or provide DHCP, etc. It just needs to connect a couple of local telephone sets to the Internet.
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Mango
Sr. Member
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Posts: 498


« Reply #6 on: July 28, 2016, 06:50:38 pm »

The OBi202's integrated router is useful for people who don't already have a router, or don't have and need a QoS router.  As long as your service is functioning correctly as it is, you can safely ignore it.  It's not mandatory to use.
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Taoman
Hero Member
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Posts: 943


« Reply #7 on: July 28, 2016, 07:09:37 pm »

The OBi202's integrated router is useful for people who don't already have a router,

I spaced on the OP having a 202. It was only mentioned in the thread title and the OP 6 times. I can't be expected to remember all this technical stuff.  I'm old. Grin
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Mango
Sr. Member
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Posts: 498


« Reply #8 on: July 28, 2016, 07:57:18 pm »

Your solution worked anyway.  Smiley
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