Phone port dead on OBi100

ewindes · July 28, 2011, 12:00:34 PM

The phone port on my OBi100 died - I get no dial tone. I've tried several phones with no luck. The device worked for several months, and then it died with no warning.

I've opened a support ticket, but didn't get any response. I'm not happy!

jimates · July 28, 2011, 07:51:43 PM

Obihai provides excellent support. If you sent in a support request to support@obihai.com you will get a reply. Sometimes it takes a day or two.

In the mean time you may try restoring your Obi.

Insert a paper clip in the reset hole on the underside of the Obi until the unit resets, about 20 seconds.

ewindes · July 28, 2011, 09:29:33 PM

I hope so! I did try resetting the device. The IP side seems OK - I can access the web interface. But, the phone port still is dead.

ShermanObi · July 29, 2011, 08:16:01 AM

Hello ewindes,
Thank you for contacting our support team (off-forum).
Obihai support will resolve your issue today.

ewindes · July 29, 2011, 09:56:31 AM

Reported the problem by email, and an now in contact with the support people at OBi; hopeful that they can help me resolve this!

timrand · July 30, 2011, 08:10:48 PM

Interesting. I have the same problem. Will report the problem through support e-mail

ewindes · August 02, 2011, 04:59:07 PM

Great support from the OBiTALK team - I'm back in business. Thanks!

earthtoobi · August 02, 2011, 07:04:14 PM

was wondering what the resolution was

Quang · August 13, 2011, 01:19:39 PM

I had the same problem and tried to send it to email support. However, when it ask for OBi, I assume it's the 9 digits OBi where I entered 300 18 052 but it wouldn't let me send the email. Please help.

RonR · August 13, 2011, 01:59:44 PM

Could it be that 300 18 052 is only 8 digits?

Quang · August 13, 2011, 03:28:33 PM

Good catch.. darn that zero.