Hello:
I setup a brand new Obi200 through the Obitalk website to use the "Anveo for Obi" Canada Unlimited plan but I cannot make nor recieve calls:
Here are the symptoms:
- Anveo is "Registered" at ObiTalk
- The Obi200 is "Registered at Anveo"
- Incoming calls do not ring the phone attached to the Obi.
- I get a dial-tone.
- **9 222 222 222 works.
- When I dial a real phone number, nothing happens, except for dead air.
- Call history shows my outgoing calls only but see # 2 below.
- Anveo CDR shows incoming calls only but see # 2 below.
Here are the last 3 enteries from my Support Ticket with Anveo:
1) Me:
Hello: I just did a factory reset to the obi200, then deleted it from obitalk, then added it back to obitalk, then resetup the obi by going to
https://www.obitalk.com/obinet/pg/services/itsp?i=anveo. Cannot call out. Incoming calls do not ring the phone attached to the Obi but appear in the CDR. Rob.
2) Anveo:
Please contact to OBI customer support for the further assistance. I've connected my phone to your account and I was able to make receive calls. OUT DIALOUT 17-May-2017 13:07:43 17-May-2017 13:07:49 17-May-2017 13:07:52 8196873201 +14509870229 00:00:03 $0.0000 ANSWER 6202357491 IN DIDIN 17-May-2017 13:07:43 17-May-2017 13:07:49 17-May-2017 13:07:52 8196873201 +14509870229 00:00:03 ANSWER 6202357491
3) Anveo:
Our
Dev.Team has suggested you contact to OBI because the issue can e related with firmware updates which pushed by OBI
I have sent an email to
support@obihai.com but was hoping that someone here might have the solution to this problem.
Thanks,