News:

On Tuesday September 6th the forum will be down for maintenance from 9:30 PM to 11:59 PM PDT

Main Menu

3 ring delay and no Caller ID

Started by a8ree, May 25, 2017, 04:34:47 AM

Previous topic - Next topic

a8ree

I have my Sipgate (UK) account setup on my mobile phone and OBI110.

On the mobile phone, I get both caller ID and it rings immediately.

On the OBI110, it takes 3 rings for the phone to start ringing and there is no caller ID.

Does anyone know a resolution?

Cheers


drgeoff

I've used Sipgate UK with an OBi110 in the past and had Caller ID working OK.  Cannot comment on the delay as I didn't have the mobile route to make the comparison.

Login to the OBi's onboard web interface and click on Status, then on Call History.  Does it show the CallerID of incoming calls?

If yes, but it does not get to the phone then you probably need to change two settings under Physical Interfaces, Phone Port, Port Settings. For CallerIDMethod try FSK(V.23) and for CallerIDTrigger try Before First Ring.

How you make those two changes depend on whether you configure your 110 using the onboard web interface or the Obitalk portal.  If the latter you need to go into Expert mode.


a8ree

I decided to do a complete reset of the device and follow this configuration guide from SipGate

https://basichelp.sipgate.co.uk/hc/en-gb/articles/204237391-Obihai-Obitalk

Sorted!

Thanks for the suggestions drgeoff - much appreciated

drgeoff

Are you aware of the UK settings XML file listed under Localisation at http://www.obihai.com/docs-downloads ?

Gives you UK tones, digit maps with 999 etc,

a8ree

I wasn't - Thanks for giving me the head up. The digit map looks far more advanced than the one i am using.

Cheers!