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Author Topic: Unable to transfer calls on OBI1032  (Read 2781 times)
Amill411
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Posts: 2


« on: September 25, 2017, 01:27:05 pm »

I've been trying to transfer a call from one of my OBI1032 phones to another OBI1032.

This is how I've been attempting to do so -

1. Dial number to Obi phone #1 - answer call on Obi phone #1.

2. Select "Transfer" from the options. Dial extension for Obi phone #2.

3. Obi phone #2 rings, I pick it up. On Obi phone #1 I now select the "Transfer Now" option.

4. Obi phone #2 is disconnected and the original call to be transferred stays on hold on Obi phone #1.

Something isn't working out properly here hopefully someone can help me out.
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Amill411
Newbie
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Posts: 2


« Reply #1 on: October 02, 2017, 10:46:46 am »

I've since had this issue resolved. Apparently it was an issue with my service provider (voip.ms) and not the phones themselves. A quick live chat with my service provider and replied after fixing the issue "it was a configuration that has now been enabled for your account".

Just wanted to post for future reference if anyone has a similar issue.
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