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Author Topic: Automated Attendant Caller ID For Outgoing Calls  (Read 2937 times)
gfp42
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Posts: 2


« on: October 12, 2017, 04:18:14 am »

How do I configure OBi202 Automated Attendant option #2 (Press 2 to make a new call) to use the Caller ID of the outgoing line on my OBi202?  The OBi202 is currently passing on the Caller ID of the phone line that I use to make the call to the OBi202.

Also, is there a way to choose a specific outgoing line, when using Automated Attendant option #2?  On a call-by-call basis.
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drgeoff
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Posts: 2695


« Reply #1 on: October 12, 2017, 07:04:23 am »

Generally you cannot specify the Caller ID.  That is determined by the ITSP.  A few do permit such 'spoofing'.  GV is one of the many which does not.  If the ITSP does make it possible you need to enable it for the ITSP, not the AA.  Service Providers/ITSP Profile x/SIP/X_SpoofCallerID.

If the AA's OutBoundCallRoute is set up appropriately (by default it is), you can use prefixes to select the SP.  Just the same way as **1, **2 when dialling from a phone on the PHONE port.
« Last Edit: October 12, 2017, 07:16:58 am by drgeoff » Logged
gfp42
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Posts: 2


« Reply #2 on: October 12, 2017, 05:45:50 pm »

I am not asking about specifying a random phone number (or spoofing) for my outgoing caller ID.

For example...  If I am at home, and I call out... Then I have a certain caller ID, and that outgoing caller ID is used for the call.  Fine.

Alternatively, if I am away from home, and I call into the OBiTalk Automated Attendant, and use option #2, then the outgoing caller ID that is used is the for the originating number that I am calling from.  And not my home phone number.  I would like for the outgoing caller ID to be my home phone number's caller ID.

My question is not IF it can be done.  My question is how can I configure my OBi202 to accomplish what I want?
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drgeoff
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« Reply #3 on: October 13, 2017, 04:27:43 am »

I am not asking about specifying a random phone number (or spoofing) for my outgoing caller ID.

For example...  If I am at home, and I call out... Then I have a certain caller ID, and that outgoing caller ID is used for the call.  Fine.

Alternatively, if I am away from home, and I call into the OBiTalk Automated Attendant, and use option #2, then the outgoing caller ID that is used is the for the originating number that I am calling from.  And not my home phone number.  I would like for the outgoing caller ID to be my home phone number's caller ID.

My question is not IF it can be done.  My question is how can I configure my OBi202 to accomplish what I want?
Apologies for not having read your original question carefully enough.  However I stand by what I said as that is what happens when I remotely dial into the AA and get it to make a call.  I would certainly like my setup to perform in the way that you describe but do not see how it can as the ITSP in my case definitely sets the CLID to the PSTN number it allocated to my account.  (I do have another ITSP which is outgoing calls only and that account has no number reachable from the PSTN.  Calls I make on that have the CLID set by the ITSP to the PSTN number of my telco line.  That is fixed, not changeable call by call and required verification by the ITSP that it is indeed a number proper to me.  I digress.)

As I doubt that you are deliberately telling porky pies there must be something different about your configuration.  Can you say what ITSP the AA is using for the outbound call and can you post the AA's OutBoundCallRoute?  For privacy reasons please substitute the real phone numbers with xxxxxxxxxx, yyyyyyyyyy etc.

Is the ongoing call is to another OBi device over the OBiTALK network?  In that case, yes the number of the remote phone that you call in from can be seen as the CLID on the phone attached to the receiving OBi.
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