News:

On Tuesday September 6th the forum will be down for maintenance from 9:30 PM to 11:59 PM PDT

Main Menu

Google Voice stopped work now getting Error No <=0 instance allowed

Started by simpleAnswers, April 24, 2018, 07:30:28 AM

Previous topic - Next topic
Print
Go Down Pages1
User actions

simpleAnswers

April 24, 2018, 07:30:28 AM Last Edit: April 24, 2018, 08:33:45 AM by simpleAnswers
Anyone have any idea how to fix this?

I have lost my 2nd Google voice configuration on my Obi202

Everytime I try to re-add the google voice configuration via the ObiTalk web portal, it goes through everything and then fails on the last step on a polycom page which gives an error of

Error
No <=0 instance allowed

This started last night and I have lost use of GV on the OBi202.

Emailed support and not even an acknowledgement email.

Can anyone help with any ideas

simpleAnswers

#1
April 24, 2018, 02:55:52 PM
It starting to seem like the problem is I cannot add more than one GV account to the OBi202.
Why do I have the feeling that this is coming down the path from Polycom.

I have had 2 GV accounts configured on my OBi202 for years.
Suddenly last night one of them got deactivated.
I can only now add one GV account to my Obi202.

Is this an "UNDER NEW MANAGEMENT" move?
Have a paid ObiExtras and paid annual support account and yet 2 emails to the support has resulted in nothing from them.

SteveInWA

#2
April 24, 2018, 03:31:39 PM
No, your jumping to conclusions about Obihai/Polycom are incorrect.  They are fully supporting the OBi product line, including Google Voice.

There is an outage with the Google Voice/OBiTALK provisioning service at the moment.  It'll get fixed.  I don't have an ETA.

SteveInWA

#3
April 24, 2018, 11:22:11 PM
This was a temporary outage on the OBiTALK provisioning system.  It should be fixed now.  Feel free to give it a try.

simpleAnswers

#4
April 25, 2018, 03:51:12 PM
Seems like it was a temporary issue afterall.. I've tried again today and I can now add back the account which got deactivated. Thanks

simpleAnswers

#5
April 26, 2018, 04:05:04 PM
Just logged in to GV and now I see that Obi is registering separately as a SIP device. Before it used to be that only 2 options, Google Chat and my forwarding number. Today I looked and there are 3 with obi added.

billsimon

#6
April 26, 2018, 06:28:13 PM
Quote from: simpleAnswers on April 26, 2018, 04:05:04 PM
Just logged in to GV and now I see that Obi is registering separately as a SIP device. Before it used to be that only 2 options, Google Chat and my forwarding number. Today I looked and there are 3 with obi added.

Interesting. Could you post a screen shot of that? Just curious.
Print
Go Up Pages1
User actions