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Obi 200 - no voice transfer (muted line in or out)

Started by ashrestha, May 14, 2018, 12:06:42 PM

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ashrestha

Hi - I have been using my Obi 200 device since 2015.

I made no change, but there seems to be no voice transfer - calls are made (incoming & outgoing), but just muted - cannot hear or voice is not heard on the other line.

I am using a Google Voice account.
Firmware is the latest - 3.2.2 Build 5859EX.
Tried restarting, internet speed is good - 22mb download, 19 upload.
Obi # 510 631 668

Thanks!

philc

Quote from: ashrestha on May 14, 2018, 12:06:42 PM
Hi - I have been using my Obi 200 device since 2015.

I made no change, but there seems to be no voice transfer - calls are made (incoming & outgoing), but just muted - cannot hear or voice is not heard on the other line.

I am using a Google Voice account.
Firmware is the latest - 3.2.2 Build 5859EX.
Tried restarting, internet speed is good - 22mb download, 19 upload.
Obi # 510 631 668

Thanks!

You are not alone.  There's another thread discussing this issue here:  https://www.obitalk.com/forum/index.php?topic=13868.0

ashrestha

Thanks for this.

I had read through that, but they seem to be about not ringing. Mine rings both ways, but the line is muted on both sides. Very unusual.

I will try the resetting steps.

ashrestha

I tried the resetting steps (below) and it resulted in something worse.

It's offline now and when I go to the admin screen, SP1 says "Service Not Configured".

* Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev and click the trash can icon to the right of your device, to remove it completely off of the dashboard.  Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).
( Then, unplug the Ethernet and power cables from the device, leaving just the phone cable.  Plug back in only the power cable, and wait for it to boot up.
* Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults.  Wait for it to go through the blinking lights thing for several minutes.
* On your browser, go here:  https://myaccount.google.com/.  In the "Apps with account access section", click the "MANAGE APPS" link, and then delete any telephony apps that have permission to use your account, including Simonics GVGW and/or Asterisk.
* Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.
After the device is successfully added back, follow the instructions to add Google Voice again.
* When you get to the step where it will ask your permission to access your Google account, look closely at the gmail address it displays.  This address must be the same one that displays your Google Voice phone number, here:  https://voice.google.com/settings


Quote from: philc on May 14, 2018, 04:15:40 PM
Quote from: ashrestha on May 14, 2018, 12:06:42 PM
Hi - I have been using my Obi 200 device since 2015.

I made no change, but there seems to be no voice transfer - calls are made (incoming & outgoing), but just muted - cannot hear or voice is not heard on the other line.

I am using a Google Voice account.
Firmware is the latest - 3.2.2 Build 5859EX.
Tried restarting, internet speed is good - 22mb download, 19 upload.
Obi # 510 631 668

Thanks!

You are not alone.  There's another thread discussing this issue here:  https://www.obitalk.com/forum/index.php?topic=13868.0

ashrestha

I just checked back after like 10 hours and it is working now. It is in Connected status and voice is now transferring.

Thanks!


Quote from: ashrestha on May 21, 2018, 08:16:56 AM
I tried the resetting steps (below) and it resulted in something worse.

It's offline now and when I go to the admin screen, SP1 says "Service Not Configured".

* Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev and click the trash can icon to the right of your device, to remove it completely off of the dashboard.  Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).
( Then, unplug the Ethernet and power cables from the device, leaving just the phone cable.  Plug back in only the power cable, and wait for it to boot up.
* Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults.  Wait for it to go through the blinking lights thing for several minutes.
* On your browser, go here:  https://myaccount.google.com/.  In the "Apps with account access section", click the "MANAGE APPS" link, and then delete any telephony apps that have permission to use your account, including Simonics GVGW and/or Asterisk.
* Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.
After the device is successfully added back, follow the instructions to add Google Voice again.
* When you get to the step where it will ask your permission to access your Google account, look closely at the gmail address it displays.  This address must be the same one that displays your Google Voice phone number, here:  https://voice.google.com/settings


Quote from: philc on May 14, 2018, 04:15:40 PM
Quote from: ashrestha on May 14, 2018, 12:06:42 PM
Hi - I have been using my Obi 200 device since 2015.

I made no change, but there seems to be no voice transfer - calls are made (incoming & outgoing), but just muted - cannot hear or voice is not heard on the other line.

I am using a Google Voice account.
Firmware is the latest - 3.2.2 Build 5859EX.
Tried restarting, internet speed is good - 22mb download, 19 upload.
Obi # 510 631 668

Thanks!

You are not alone.  There's another thread discussing this issue here:  https://www.obitalk.com/forum/index.php?topic=13868.0