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Call Drop During Multiple pages fax send/recieve

Started by Roozbeh, May 23, 2018, 12:33:46 PM

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Roozbeh

Hi,
When I send or receive the faxes with more than 20 pages call will drop.
X_KeepAliveMsgType is Keep-alove.
Is there any time out required to be set.
Only register one line and there is no issue with normal faxes
Here is my divece information

ModelName   OBi302
MACAddress   9CADEF42B180
SerialNumber   88E01ZTZX7SX   
OBiNumber   302 639 984
HardwareVersion   1.4
SoftwareVersion   3.2.1 (Build: 5757EX)   
SystemTime   23:04:51 01/08/2010, Friday   
UpTime   7 Days 4:04:52
CertificatesStatus   Installed
CustomizationStatus   NA

OBiExtras   Locked

Thanks,


SteveInWA

TWENTY pages?

Successfully faxing 5 pages is a challenge when using VoIP.  The fax protocol is very unforgiving of connection quality.  When fax error correction is ON, and an error is detected, it isn't sophisticated enough to correct just the error; it has to re-transmit the entire page, over and over, until it's successful.  With EC OFF, it just gives up.

If you routinely have to send huge faxes, I'd recommend using a fax server service, whereby you scan and upload the document, and the fax service sends it for you, using high-quality connections.