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Cannot Receive Calls

Started by adamjdiehl, June 03, 2018, 08:19:58 PM

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adamjdiehl

I have the Obi200.
I set it up with a Google Voice Account.

The phone connected to the Obi has a dial tone.
I can pick up the Obi Phone and dial out -- no problem. It CAN make calls. But it cannot receive them...

When I call my Google Voice number...
-I hear it ring a few times (in the calling phone's earpiece) and then it forwards to my GV voicemail.
-The Obi Phone never rings.
-Thinking the ringer is off, I just pick the obi phone up and I hear a dial tone (so it's not a ringing problem it's a "not-receiving the call" problem.

Help files indicate that I need to set up my Google Voice number to forward to Google Chat - that's what I need to do, I think. GOOGLE CHAT ISN'T AN OPTION THERE. I started searching for it, and apparently Google Chat is no longer a thing.

I did a test to make Obi's auto attendant call me back. It worked. Obi's auto attendant will ring my phone. But Google Voice number will not go through to Obi, I think.

Please help me! This is really frustrating!

adamjdiehl


adamjdiehl

Unping. I figured it out. Apparently my own cell phone cannot call but everyone else's can.