Started by zhangster, June 12, 2018, 11:19:01 AM
Quote from: zhangster on June 12, 2018, 11:19:01 AMHello. We have an OBi1022 that GV no longer rings. We have 2 Obi1032 phones that will ring. It's just this one phone that GV will not ring.The Support page says I need to enable "forward calls to Google chat". However, that is no longer an option in GV settings.I've also tried to add an SIP in GV Legacy settings, but when I click on "Add a Phone" it just takes me to the new GV settings, and there I cannot directly add an SIP.Any solutions? Please help!
Quote from: zhangster on June 13, 2018, 09:59:46 AMDoes anyone know where I can download the latest FW for the 1022 please?
Quote from: zhangster on June 13, 2018, 10:38:39 AMI have tried to let the system auto-provision. Set auto-provision to "system start" but it will not perform auto-provision on reboot
Quote from: RFC3261 on June 13, 2018, 05:05:02 PMQuote from: zhangster on June 13, 2018, 10:38:39 AMI have tried to let the system auto-provision. Set auto-provision to "system start" but it will not perform auto-provision on rebootHave you removed the device from the portal, and performed a factory reset (***8 on a phone and/or push pin reset?)? If not, do so.
Quote from: SteveInWA on June 14, 2018, 12:24:23 AM...pick up the phone and key in ***0 then 1# to hear the firmware build number read back to you. It needs to be 3.2.2 (Build: 5859EX) or higher.
Quote from: zhangster on June 14, 2018, 04:02:47 PMThank you all for the replies. I think I've found the fix. May be temporary but it's working now. Don't know for how long.Steps:Remove GV as SP from dashboardReflash FW with crowdsourced version "NAF". Not sure I'm allowed to post the link, but one should find it via google. This FW allows me to force-add the phone's SIP into GV legacy settings.Add GV as SP in dashboard - Verify your phone is now listed in GV legacy settings.Revert FW back to Obi's current version - This step is probably optional. I just don't like running a crowd-sourced FW on the phone.If it still doesn't work, then try removing and adding GV as SP again.