I'm having someone else (who has physical access to the device) dial the **5 xxxx number, and on my end at the web portal it's showing that it's recognized the device and that the device is connected. I even saved all the serial # and other info.
However, when I press "confirm", it takes a long time, and then an error message that "It can't connect to the device. The session may have timed out" or something like that, and it won't add the device to the dashboard.
Also, the Obi110 is connected to a router that's acting as a bridge. Is this why?