Hi all,
I just purchased Premium Technical Support and cannot get in touch with anybody now for 5 days. I would say this support feels like a fraud. Sure, it only cost me $10, but if they are collecting $10 from 10s of thousands of people, they are raking in the money and not providing the promised service.
You cannot reach anybody on the phone at Obitalk/Polycom. They tell you to open a case on the web (which I did 5 days ago). All I got back was an answer asking me for my 9 digit Obi device number, which I provided 5 days ago when I first opened the case. I guess they are having trouble hiring people who can read, which makes things kind of difficult when you only provide email support.
This sucks.
Andrew