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Author Topic: Call Transfer Obi 1022  (Read 12067 times)
Question$$$$
Newbie
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Posts: 1


« on: March 25, 2019, 10:30:11 pm »

I have 1 google voice configured and it works great.

When I get a call and transfer the call it cuts off the caller.

The instructions say
1.   Look up the extension number and then select the 'Transfer' key on your phone.

2.   Dial the extension and press # the caller is now on-hold.

3.   Select 'Transfer Now' to complete the call transfer.

This cuts off the caller.

Can anyone tell me what I am doing wrong?
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joebo
Newbie
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Posts: 1


« Reply #1 on: March 26, 2019, 12:39:17 pm »

I am now having the same problem with our Obi 1062 phones using google voice and Phone Power?
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paradigm
Newbie
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Posts: 2


« Reply #2 on: March 28, 2019, 11:28:06 am »

Im having the same issue between my OBIHAI 1062 and 1032. The call sim ply gets dropped when I press the Transfer Now button.
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PWTm105
Newbie
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Posts: 15


« Reply #3 on: April 06, 2019, 12:20:07 pm »

Same here for OBI 2182 and 1032
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29014021
Newbie
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Posts: 2


« Reply #4 on: May 28, 2019, 02:52:36 pm »

Same here. Please what is the solution to this issue?
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drgeoff
Hero Member & Beta Tester
*****
Posts: 5402


« Reply #5 on: May 28, 2019, 03:49:08 pm »

Same here. Please what is the solution to this issue?
Currently there is no publicly known solution.
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Mindblogging
Newbie
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Posts: 9


« Reply #6 on: May 30, 2019, 02:37:48 pm »

Made several tests and something is wrong involving Google Voice service when transferred to another OBi phone.  I have SP1 with Google Voice service and SP2 non-Google Voice service (like Anveo, Callcentric, RingCentral)...

cell phone call (or PSTN) > to SP1 GV phone number > call connected success/talk > hit "Transfer", to another OBi phone (using Extension or direct dial **9 + that OBi phone's 9 numbers > call connects > hit "Transfer Now" and call disconnects.

cell phone call (or PSTN) > to SP2 (not Google Voice service) >  call connected success/talk > hit "Transfer", to another OBi phone (using Extension or direct **9 + that OBi phone's 9 numbers > call connects > hit "Transfer Now" and call maintain connection/communications.

This is under regular Google Voice service account with Gmail ending (@gmail.com).  Anyone try this mainly without Google Voice service involve and get dropped?
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jluros
Newbie
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Posts: 14


« Reply #7 on: June 10, 2019, 11:06:08 am »

I'm having the same problem. I posted about it on 3/26/2019 (http://www.obitalk.com/forum/index.php?topic=15776.0) after opening an ObiTalk Support Ticket, and having the agent confirm that they know about the issue and "are working on it." (this was almost 3 months ago. I checked back in with Obi a few weeks ago, and they said they're still working on it. I'm not sure how hard they're working on it, though.
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JoeIPT
Newbie
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Posts: 3


« Reply #8 on: June 18, 2019, 10:22:14 am »

Has there been any updates updates on this? These phones are useless if they can't transfer calls. I just bought a bunch of them and really don't want to return them after taking the time to set them all up.
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ShazamInForum
Jr. Member
**
Posts: 69


« Reply #9 on: June 18, 2019, 10:47:19 am »

Don't use Google Voice service if you are running an office or business and you will be OK.  See post about using other VoIP Services:  http://www.obitalk.com/forum/index.php?topic=16016.msg99612#msg99612
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JoeIPT
Newbie
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Posts: 3


« Reply #10 on: June 19, 2019, 10:53:30 am »

Thank you for the reply and I get what you're saying but, I'm already set up and used to google voice and purchased these phones largely because they state they work with google voice. If they aren't going to fully work with google voice, the limitations should be stated on the product sales pages or they need to get them working on google voice.
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ljneureu
Newbie
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Posts: 6


« Reply #11 on: June 19, 2019, 02:48:46 pm »

I am in agreement with JoeIPT.  I ordered Obi2182 phones May 20 with the expectation to be able to use the transfer fucntion with Google Voice.  I am disappointed.  I do hope Google comes up with a solution.
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jccpa
Jr. Member
**
Posts: 77


« Reply #12 on: May 05, 2021, 07:42:30 pm »

Think I have a solution: http://www.obitalk.com/forum/index.php?topic=18242.0

Hope this helps.
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Kindle
Newbie
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Posts: 1


« Reply #13 on: July 20, 2021, 10:55:55 pm »

Im having an equivalent issue between my OBIHAI 1062 and 1032. the decision sim ply gets dropped once I press the Transfer Now button.
kindle on pc
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