This could be due to your Disney Circle filter device. Check that Disney Circle filter device to see if the firewall settings are set too high. Or, try temporally disable that Disney Circle filter and see what happened. And if you cannot navigate that Disney Circle filter, or not sure where to go, talk to the Disney Circle technician if this device is actually causing issue.
Standard routers will simply allow your Anveo service to register, without complicated firewalls or filtering.
Good luck!