I've had the Obi200 handling GV calls inbound/outbound for maybe 6 months, its on SP1. I forgot to setup 911. I started the Anveo 911 process through the OBI 200 OBITALK web page on SP2 on July 5. I paid for the service through paypal. For about 30 minutes the process said "Initiated, Pending update" and I moved on, thinking the holiday weekend just wouldn't work for setup of new service, it might take a while. I check tonight and SP2 says, "Not configured." How is it that it becomes unconfigured? I login to Anveo and it says "IP Phone/ATA Device" "Not Connected". Anveo says I'm paid up through July 5, 2020 and they have a verified address for me.
I'm not sure what I'm missing in this setup process. Could someone point me to the accurate step by step guide for this which I' haven't yet found?