Device has joined the network before, under anther user’s account

Started by acie, November 23, 2019, 11:11:26 AM

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acie


Has anyone had this issue?

I'm trying to add an obi200 but I keep getting the message in the subject line after I call **
** and some digits...

The obi200 has always been in my possession.

any feedback? Or is there a way I can search for the unique obi200 number(under the obi device)

Thanks
Acie

drgeoff

Quote from: acie on November 23, 2019, 11:11:26 AM

Has anyone had this issue?

I'm trying to add an obi200 but I keep getting the message in the subject line after I call **
** and some digits...

The obi200 has always been in my possession.

any feedback? Or is there a way I can search for the unique obi200 number(under the obi device)

Thanks
Acie
See my answer at http://www.obitalk.com/forum/index.php?topic=16483.msg101829#msg101829 to your other post. Please do not post about the same problem more than once.

JayAy

Bought Obi 1032 on eBay (I know...) looks new, got "The device has joined the network before, under another user's account." message   

Any solution to this?

SteveInWA

Quote from: JayAy on September 10, 2020, 09:18:48 PM
Bought Obi 1032 on eBay (I know...) looks new, got "The device has joined the network before, under another user's account." message   

Any solution to this?

Never buy OBiTALK devices on eBay.  Return it to the seller for a refund.

drgeoff

Quote from: JayAy on September 10, 2020, 09:18:48 PM
Bought Obi 1032 on eBay (I know...) looks new, got "The device has joined the network before, under another user's account." message   

Any solution to this?
If the ebay seller is the person who originally registered the OBi to their account and was unaware of or forgot the need to remove it, that person can still do so even though the OBi is no longer physically with them.  If that is done then you will be able to add it to your dashboard.

However in some cases the seller is a "middleman" and such remedy is tortuous or impossible.  In which case, return the OBi.

ChiefHound

Quote from: drgeoff on September 11, 2020, 05:17:19 AM
Quote from: JayAy on September 10, 2020, 09:18:48 PM
Bought Obi 1032 on eBay (I know...) looks new, got "The device has joined the network before, under another user's account." message   

Any solution to this?
If the ebay seller is the person who originally registered the OBi to their account and was unaware of or forgot the need to remove it, that person can still do so even though the OBi is no longer physically with them.  If that is done then you will be able to add it to your dashboard.

However in some cases the seller is a "middleman" and such remedy is tortuous or impossible.  In which case, return the OBi.

Never buy OBiTALK devices on eBay.  Return it to the seller for a refund.