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Obi200 intermittent trouble making and receiving calls

Started by walan, December 17, 2019, 01:45:08 PM

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walan

I have two Obi200s that I use with two google voice accounts.  They had been working fine since August, but starting last week I had intermittent trouble making and receiving calls on both of my Obi200s. When making a call I receive the error message "...has not received a response from the service provider." Following the troubleshooting guide, I put one in the DMZ, but that did not help.  I have no trouble making and receiving calls directly from my computer. Sometimes one Obi device works but the other does not.  The echo test **9 222 222 222 works.  Tech support told me to transfer my number to a new google account and then transfer it back.  I have not done that yet.  What will that do?  What could cause this?