GV calls to or from Xfinity or Cox are losing audio and then hanging up

Started by SteveInWA, May 10, 2020, 08:12:36 PM

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SteveInWA

Howdy:

Just a note to let everyone know that there is an open bug on this scenario:  you call somebody, or somebody calls you, whose phone service is with Comcast Xfinity (or, one person reported Cox).  A few minutes into the call, the other person can't hear you, and then the call disconnects.  This may also be happening on inbound calls.  Other carriers might be involved.

A bug has been opened with Google Voice engineering, and I expect they'll tackle it tomorrow.

If this exact scenario (not some other problem) is happening to you, then you can supply data by posting on this thread.  Make sure you post from the same Gmail account that holds your GV number.

https://support.google.com/voice/thread/44897386?msgid=45638418

Thanks!