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Started by amrutsevak, October 18, 2011, 07:10:18 PM
QuoteQ. How to record user prompts on your OBi device?A.- There are 10 slots for User Recordable Prompts- The maximum length for each user prompt is 60s- Total space available for all user prompts is 122s- User Prompts are referenced in AA Prompts configuration with the notations %USER1%, %USER2%, ... %USER10%- Prompts are recorded via PHONE Port IVR main menu 0 (that is, dial * * * 0), and enter option 1001# for %USER1% prompt, 1002# for %USER2% prompt, and so on, up to 1010#.o When you are prompted to enter "value" when recording prompt, press any digit 0-9 to start recording. When you're done, press #o Tips: Leave at least 1s of space at the end before hitting # to avoid the ending being truncated.o Afterwards, you can review your recording, and save it permanently if you are satisfied with it. Otherwise you can record againo After you have saved a recorded prompt, you can proceed to record a different one. When you hang up, the OBi device will reboot automatically so that the new prompts can take effect- Each user prompt has two status parameters shown at the top under the Auto Attendant page:o Description – A short text description of what to the prompt contains; limited to 80 characters. User can edit the description on the device web page. The description is stored as part of the prompt data and can be backed up and restored along with the prompt data. After you have recorded one more new prompts, you should go to this page to modify the descriptions and save them with the new promptso Length – The duration of the prompt in millisecondso The page also shows (at the bottom of the section) how much total space has been used and total available space remaining-------Q. How to use the recorded prompts for AA1?A.- AA1 has the following programmable prompt parameters with default factory provided contents:o Welcome – Default = "Welcome to OBi Attendant"o MenuTitle – Default = "Main Menu"o Menu – Default = "Press 1 to continue this call, Press 2 to make a new call, Press 3 to enter a callback number", repeated 3 timeso EnterNumber – Default = "Enter number followed by # key"o EnterPin – Default = "Enter PIN"o InvalidPin – Default = "Invalid PIN"o PleaseWait – Default = "Please wait while your call is being connected"o Bye – Default = "Thank you for choosing OBiHAI. Goodbye"- The default contents are played if the prompt parameter is blank- To play your own recorded prompts, you enter one or more user prompts (separated by comma), such as: %USER1%, %USER2%. OBi will play the user prompts one by one in the order the user prompts are listed in the parameter- Each user prompt in the list takes an optional "r=[start][-end]" parameter to specify the range of the recorded prompt to play; unit is in milliseconds. For example: o %USER3%;r=1000 (starts playing at the 1000 ms mark to the end)o %USER5%;r=-2500 (starts from beginning to the 2500 ms mark)o %USER6%;r=1300-3720 (starts from the 1300 ms mark to the 3720 ms mark)o %USER5%;r=3200-1200 (does not play anything since end < start)o - To insert additional silence period while playing the prompts, you can add one more "&pause(<length>)" where length is the duration of the pause in seconds. For example:o %USER1%;r=1200,&pause(2),%USER2%,&pause(3)
Quote from: QBZappy on October 19, 2011, 11:24:36 AMSomewhere OBihai mentioned that they were going to offer a recording tool. I haven't seen it.
Quote...- The default contents are played if the prompt parameter is blank- To play your own recorded prompts, you enter one or more user prompts (separated by comma), such as: %USER1%, %USER2%. OBi will play the user prompts one by one in the order the user prompts are listed in the parameter...Don't let the above intimidate you. It is easier than it reads to set up. Use the correct tool to record the IVR in the format they suggest. Somewhere OBihai mentioned that they were going to offer a recording tool. I haven't seen it. You may want to download "Audacity" (Free, Cross-Platform Sound Editor) http://audacity.sourceforge.net/
Quote from: QBZappy on October 19, 2011, 12:33:01 PMIf you offer it to the community can you post it here, so that it will be easier to find for everyone.
Quote from: RonR on November 08, 2011, 09:15:52 PMYou cannot change the basic functioning of the Auto Attendant:Pressing 1 will ring the PHONE Port.Pressing 2 will accept a number to dial.Pressing 3 will accept a callback number.You could prompt:Press 21# for OfficePress 22# for HomePress 23# for Celland have Speed dials of:1 -> Office number2 -> Home number3 -> Cell number
Quote from: MYOBi on November 23, 2011, 04:42:25 PMIn the above calling scheme, do you assume the OBi device does not have pin number?