Started by drjulian, September 04, 2021, 03:00:42 PM
Quote from: drjulian on September 04, 2021, 03:46:48 PMThank you for your response, Steve.To answer your questions:1) yes, when I call a US number, the party answers a normal two way conversation can take place. The same happens if they call me. The phone rings normally and we can have a conversation.2) I had already performed the test you suggested on my PC: I can log into the google voice account and dial the very same numbers that do not ringback on obi and I do hear the ringback on each call.3) I do not see the "call as" on the google web page, however I have only one google voice account and when the google voice number is dialed from the outside, the phone connected to my obi device will ring and works properly.
Quote from: musk on September 05, 2021, 09:55:55 AMI am having the same issue. Did you identify a resolution? I installed OBI200 (after loading latest firmware) with GV on 9/04/21. When I call cell phone numbers there is no "ringback" but caller gets a rings and will pickup. When I make a call to same number(s) on GV I do hear a "ringback" when making the call.
Quote from: SteveInWA on September 04, 2021, 08:18:07 PMOther than that, I'm stumped. Let us know when you get a chance to try your device at another location. Try it with a basic cordless or DECT phone plugged directly into the OBi 200 - do not connect it to your house wiring.If it still fails at another location, I can private-message you with credentials for a test account you can provision on the device to see if it also fails.
Quote from: SteveInWA on September 05, 2021, 04:25:30 PMJust one thing: you said " two different headsets". I hope you meant "two different telephones. The OBi 202 is not itself a telephone, and you can't make or receive calls by plugging a USB headset into the OBi.The forum software is horribly outdated and broken. The error messages it gives when you send a private message are bogus. The messages do send, and I got yours. Furthermore, the notification function is also broken, so I had no idea I received your message until I looked just now.I am going to reply to your private message now.
Quote from: SteveInWA on September 05, 2021, 11:41:06 PMActually, what I meant for you to do, was not to get a new Google Voice number, but to create a temporary Google/Gmail account, then (temporarily) transfer your malfunctioning Google Voice number to that account, provision that account on one of the SPs and see if the symptom changed. If it fixed the ringback, then the next step would be to transfer it back to the original Google account and see if the repair sticks. Occasionally, this actually solves these weird problems by resetting the number's provisioning.But, if you are OK using a new/different Google Voice number, then that's fine too.
Quote from: rlos1939 on September 06, 2021, 08:54:13 AMFolks, I have this same experience currently (no ringback on outgoing calls) but believe I may understand the catalyst - although not the solution. When I first set up the Obi200 with my GV account (actually my dad's GV account), it appeared to work correctly - with the exception of the lack of ringback. However, I subsequently found that his Google password had been changed and was unknown to him. So, the Google login to the Obitalk site was using cached credentials (and maybe not really authenticating against Google). I've since fixed his password and flushed browser cache and can use other Google services including GV without issue. I then deleted the Obi from his Obitalk confit, factory reset the device and started over. Once set up again, the unit worked fine EXCEPT STILL NO ringback on outgoing calls.Ok, so, I did a full remove again and factory reset (device is on newest August firmware) and this time set the unit up on MY GV account (different Google account) and the phone then worked 100% correctly including audible ringback.So, I did it one more time and still ended up with the lack of ringback on original account. I also did the steps recommended above by just switching Gmail accounts using that Replace link with same results (works for my account, no ringback for dad's)So, I'm convinced that this corruption is tied to my dad's Obitalk account from the very first configuration. So, my next step is to find out how to DELETE his account from the Obitalk system and start from scratch. I would think that this would be easy...Looking for ideas.